Charlotte Douglas International Airport (CLT) is currently served by nine rental car companies. All questions regarding rates, reservations and availability should be directed to the individual companies listed below.
Rental car companies are no longer operating on Rental Car Road. Thrifty is located off site and provides shuttle service between their company location near CLT and the terminal. All other rental car companies listed below are located in the Consolidated Rental Car Facility in the Level 2 lobby of the Hourly Parking Deck in front of the terminal.
Returning a Rental Car
Consolidated Rental Car Facility – Follow directional signage along the CLT roadways toward the Hourly Parking Deck. Drive past the Hourly Parking Deck entrance on your left and take the next entrance immediately to your left directing you toward Rental Car Returns. Follow signage to your specific rental company’s return area within the Deck. Once the process of returning your car is complete, use the elevators or escalators on the south side of the Deck and proceed to the Level 2 lobby. Exit the building through one of the covered walkways off the Level 2 lobby. Proceed directly across the shuttle/bus and car lanes via crosswalk and enter the terminal on the lower level (Arrivals/Baggage Claim). Once inside, take the elevator or escalator to the upper level (Departures/Ticketing).
Thrifty – Return your rental car at the off-site rental location near CLT and take a Thrifty shuttle to the terminal.
Picking Up a Rental Car
Consolidated Rental Car Facility – Exit the terminal on the lower level (Arrivals/Baggage Claim) and proceed directly across the car and shuttle/bus lanes via crosswalk to one of the covered walkways into the Level 2 lobby. Once inside the lobby, proceed to the counter of the rental company from which you are picking up a car where a representative will assist you.
Thrifty – Exit the terminal on the lower level (Arrivals/Baggage Claim) and proceed to the shuttle/bus lanes to take a Thrifty shuttle from the terminal to the off-site rental location.