Passengers
Services & Amenities

Airport Volunteers

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Since 2005, Airport Volunteers at Charlotte Douglas International Airport (CLT) have assisted millions of travelers flying through the Queen City. Affectionately known as "The Yellow Shirts" because of their bright yellow uniform shirts, Airport Volunteers welcome passengers, answer questions and provide directional assistance. They offer a friendly smile, point out gate locations, make restaurant recommendations and promote CLT's many services and amenities.

The Program is comprised equally of women and men, with the ages of volunteers ranging from college students to recent retirees.


Passengers requiring special assistance such as a wheelchair service or a gate escort should contact their airlines directly.