Passengers
Services & Amenities

USO Lounge

USO North Carolina at Charlotte Douglas International Airport is located on the upper level of the Atrium. Each year, the USO Charlotte Airport Center functions as a lounge to more than 125,000 services members and their families.

Since opening its doors in September 2006, the center has provided a “home away from home” for all active duty, reserves, National Guard, retired military personnel and their families as they travel through CLT. The center offers comfortable lounge seating, a family room, snack bar, computer stations and gaming systems. Internet and phones are available free of charge to help service members connect with loved ones while away from home.

Whether traveling to a deployed location or coming home, military ID-card holders are always welcome.

The USO Charlotte Airport Center is one of six centers operating in support of the state’s six major bases. The mission of the USO is to strengthen the well-being of the people serving in America's military and their families.

The center is operated by three staff members and more than 250 volunteers.

Top Honors for USO NC, Charlotte Airport Center

In May 2013, at the first ever TellUSO Awards, USO North Carolina, Charlotte Airport Center received the top award for a USO in the large airports category.

The awards honor USO Centers for their commitment and service to America’s service members and military families. Award winners received highest overall scores in satisfaction, value, staff helpfulness, friendliness and knowledge in their category.

Winners were selected based on results from the annual TellUSO Sound Off Survey, which was completed by more than 16,000 service members and their families worldwide in the fall of 2012. By asking service members and their families to evaluate the usefulness of USO services, they can identify areas for improvement and help set priorities.