For nearly forty years, the McDonnell Douglas F-4 Phantom II dominated the skies during the Cold War, Vietnam and Operation Desert Storm. One of these military fighter jets is now the centerpiece at the Airport Overlook. It is on loan indefinitely, courtesy of the National Naval Aviation Museum (NNAM) and Navy History & Heritage Command.

“It’s a very iconic plane and easily recognizable,” said local plane spotter Markus Lachenmeir. “For Charlotte, in my opinion, it builds a bridge between older and younger generations, where many young aviation enthusiasts now have the opportunity to experience a plane close up that their grandpa may have flown years ago.”

Besides impressing visitors, the journey here to CLT is just as remarkable.

The two-seat, twin-engine, long-range fighter-bomber was one of 5,195 units produced from 1958 to 1981 and was used by the U.S. Air Force, the U.S. Navy and the U.S. Marine Corps. The F4 Phantom II, sometimes called the “Rhino,” was retired from U.S. combat service in 1996, but a few countries, including Iran, Greece and Turkey, still operate it today.

__The Road to Restoration__

Two years ago, this retired aircraft was at the USS Midway Museum in California when it was taken apart and transported cross-country to CLT in February 2024 for a 10-week restoration process.

“We had to coordinate with the NNAM to get approval to loan it out and sign the agreements,” said Hunter Ballard, CLT Engineering Project Manager. “Warbirds Restoration LLC then traveled to San Diego with semi-trucks, disassembled, and brought the F4 back to North Carolina. Due to their size and weight, they had to leave the engines in California. Warbirds also had to get permits for several states they were passing through. It was a long process, but it went seamlessly due to all the planning we did.”

Once it arrived at the Airport Overlook, the restoration process began. The fighter jet was stripped, repainted and meticulously restored to its original glory (and to meet NNAM standards).

__How to See It__

Recently, the aviation news website “Simple Flying” asked ChatGPT to rank the ten best warplanes ever made. The F-4 Phantom II placed eighth due to its speed, altitude and climb records when it debuted.

This significant piece of military history is now accessible to everyone who visits the Overlook—whether they’re watching takeoffs and landings, eating at one of the fantastic food truck vendors or using the playground.

“It really grabs your attention when you arrive on site,” added Ballard. “I feel like even if you aren’t into planes, you will want to check it out and read about its story.”

The [CLT Airport Overlook](https://www.cltairport.com/community/airport-overlook/ "CLT Airport Overlook") at 5130 Airport Overlook Drive is open daily from 8 a.m. to 10 p.m. (hours subject to change) and offers free admission.


U.S. Navy F-4 Phantom II on display on a mock runway with signs under a cloudy sky.

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F-4 Phantom II information display with cockpit photo, aircraft images, and service history details.

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Workers in protective suits on a ladder wrapping part of an aircraft in white plastic.

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Front view of an F-4 Phantom II with workers in protective suits performing restoration work.

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CLT Airport Overlook sign at sunset with a colorful sky in the background.

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Low-angle view of an F-4 Phantom II under restoration, with workers and equipment around it on a sunny day.

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 F-4 Phantom II undergoing restoration outdoors with ladders, tools, and workers nearby.

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Child and woman walking near a displayed F-4 Phantom II aircraft on a mock runway.

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Majestic Military Throwback Anchors Airport Overlook


It’s a familiar situation. You exit your flight, walk through the concourse and suddenly realize something is missing. Maybe it’s your keys or a scarf. Maybe you just arrived at your destination and are mentally retracing your steps, searching for your AirPods or that ring, hoping you didn’t accidentally leave them in the airport restroom. Rest assured that you are not alone.

The Charlotte Douglas International Airport (CLT) Lost & Found receives between 600 and 700 items each week. During the busy summer travel season, that number can increase to 2,000 items a week!

__Lost But Not Forgotten__

The most common items include eyeglasses, phones, passports, laptops, iPads, Kindles, backpacks, wallets, IDs, keys, canes, books and umbrellas. Sweaters, jackets and hats are also plentiful. 

However, Lost & Found also recovers unusual items, such as false teeth, vacuum cleaners, voodoo dolls, record players, and even a few—shall we say—unmentionables. (CLT Lost & Found does not accept firearms, illegal or prohibited items, perishable goods, food or neck pillows.)

__Finding Clues__

Tracking down leads and organizing items takes a bit of research and some good old-fashioned detective work. 

Take the “Case of the Misplaced Diploma.” CLT Lost & Found needed to contact a university’s alumni office to locate a graduate to return a framed diploma left behind at the Airport. However, a name is sometimes missing, which means looking for a business card or other identifying tags that might be tucked away in a forgotten tote bag or carry-on.

In the “Case of the Forgotten Coin,” the Transportation Security Administration (TSA) recovered a special coin in one of its screening bins and submitted it to CLT Lost & Found. It was a bronze challenge coin signifying service as an Honor Guard Sentinel at the Tomb of the Unknown Soldier. The coin was engraved with a first initial, a last name and a three-digit number.![img036](//images.ctfassets.net/jaw4bomip9l3/2aIRpUQFSfYu2E4JtqGfOC/a690d6e3a525ba8cef4ff30e05cc3660/img036.jpg)

“When I went through TSA in Charlotte, the bin that had all of my stuff ended up turning upside down in the X-ray machine,” said Retired U.S. Army Sergeant Chuck Austin of Arizona, who guarded the Tomb from 1976-77. “Being in a hurry to get to my gate, I overlooked the fact that I was missing the coin.” 

The Lost & Found team reached out to the Society of the Honor Guard, which verified the coin, obtained an email address, and identified Austin as its grateful owner. “Thank you again for putting in the effort to find me and return one of my prized possessions,” he said. “I carry it in my left pants pocket anytime I leave the house. It’s a tradition I have honored for many years. This coin is something I could have easily replaced…but it would not have been the same.”

__Meet the Team__

Currently, four CLT employees and a supervisor are creating these “moments of magic,” as they call them. They are focused on reuniting owners with their belongings—whether a sentimental Tiffany & Co. bracelet or a child’s cherished toy—while gathering many other humorous and heartwarming stories along the way. 

“We had grandparents come in to collect their granddaughter’s stuffed Corgi, named ‘Sharon’” said one of the team. “They took our photo along with ‘Sharon’ to send to their granddaughter so she would know ‘Sharon’ was well taken care of!”

“We had another lady come to pick up her and her husband’s passports that were left at TSA, and as soon as she left, I turned around to see she left her driver's license,” recounted another team member. “When she returned the next day to pick it up, she left her phone. So, I called the emergency contact, and it was her husband. That was the third time she had left something behind. We laughed so much at the end of her visit. Her husband and I made sure she didn’t leave anything else!”

__“The Place Where the Lost Things Go”__

The location where an item is lost determines its destination. For instance, items left on an aircraft, in the gate area or on a baggage carousel are the airline’s responsibility and are taken directly to their lost and found. However, if someone sees an item on a plane and turns it into CLT Lost & Found, they will accept it, assuming the passenger or customer does not know where else to take it.

CLT Lost & Found also receives items left at TSA checkpoints and parking areas, including employee lots, shuttle buses (but not rental cars), restrooms, curbside, Concourse areas, the Atrium and the Plaza Food Court. Any item found in a specific restaurant or retail store can be reported to HMS Host or Paradies Lagardère. 

Items are held for 30 days. Those not claimed are donated to Goodwill, except for iPads, Laptops, and Kindles, which are held longer to allow more time to find their owners. Other items with personal details may need to be shredded, mailed back to a passport agency or disposed of safely. 

Claimed recovered items can be shipped back to their owners at their expense. 

__How To File A Claim__ 

The Airport’s Lost & Found office is in Baggage Claim in Zone 4 and is open seven days a week from 8 a.m. to 6 p.m. You can file a claim in person or online at [cltairport.com.](https://www.cltairport.com/ "CLT Airport")

Or contact:
CLTlostandfound@hmshost.com
CLTretail@paradies-na.com


Blue Lost & Found sign with icons of keys, a bag, and a question mark hanging from the ceiling.

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 Group of five CLT airport staff members smiling and standing together in a terminal.

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Close-up of a black backpack in a white security tray on an airport conveyor belt.

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Bronze Guard of Honor coin for the Tomb of the Unknown Soldier with the quote “My standard will remain perfection.”

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Woman and child watching luggage arrive on an airport baggage carousel.

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 Lost & Found office with a blue sign above the door in an airport hallway.

Left it Behind? We’ve Got You Covered

For many travelers, stepping into an Airport Club or Lounge offers a welcome break from their hectic travels. A credit card or a membership fee is usually required. 

However, a spot at Charlotte Douglas International Airport (CLT) stands out as even more “exclusive,” and guess what? It’s free and reserved for our active duty, reserve, or retired military members. It offers a space for them to relax, grab a snack, use the restroom or even enjoy gaming.

__Record-Breaking Visitor Numbers__

CLT Airport’s USO (United Service Organizations) Center is one of three Airport USO Centers in North Carolina, along with Fayetteville Regional Airport (FAY) and Raleigh-Durham Airport (RDU). Additionally, CLT is the busiest USO Center among over 250 worldwide. 

It opened in 2006 in the space previously occupied by a British Airways and Lufthansa Lounge. With a capacity of just 100, it often has lines out the door during peak travel times and averages 500 guests daily. July 2024 was one of its busiest months on record, with one guest checking in every 45 seconds!

Center Operations Specialist Peter Amendola attributes this to Charlotte’s location. “You have Camp LeJeune, Fort Bragg, Fort Jackson, and so you have all these installations nearby, number one,” Amendola said. “And with Charlotte being a hub for American Airlines, that brings a lot of traffic from other areas.” 

All that foot traffic means many hungry soldiers, sometimes accompanied by family members. Rebecca DelPrado and her husband, Trevonn Smith, traveled through CLT from Guam after his three-year deployment to visit family in Florida. 

“We’re exhausted... and we have found that being able to stop at a USO is very comforting,” said DelPrado. “The availability of snacks and coffee, and that it’s free of charge, is very helpful.”![USO Donations 7-15-25 (19 of 21)](//images.ctfassets.net/jaw4bomip9l3/2YSuCnbaqdn8fTIIU8X5W/a27090214e1b792ca813e637494e66de/USO_Donations_7-15-25__19_of_21_.jpg)

__CLT Partners Pitch In__

While the USO budgets for water, soda, snacks, and coffee, it heavily relies on bulk donations from Airport partners. The Center uses about 2,400 bottles of water and forty cases of soda in just one week. 

Paradies Lagardère sponsors “USO Support the Troops” at more than twenty of its Travel Essentials/Brand locations and provides donation boxes in stores, allowing travelers to purchase items such as candy bars or hygiene products.!["Treat Our Troops" donation box with Haribo candy packs, supporting USO and military service members.](//images.ctfassets.net/jaw4bomip9l3/3PJGpQAP7oVuyRuWI9NaZA/1777fb598dfed3de97d660cf7eb78eb0/USO_Donations_7-15-25__21_of_21_.jpg) 

“We have over 20 Travel Essential/Brand concepts that help support the USO, totaling $750K in-kind donations yearly,” said Sam Willhite, Paradies Lagardère Regional Director of Operations & Business Development.

Meanwhile, HMS Host provides essential food staples such as lunch meat, cheese, milk, along with other retail items and refreshments, according to Matt Wissman, HMS Host's Executive Director of Operations. "We also support the USO's holiday event Operation Victory Block when thousands of service members pass through CLT as they head home for the holidays.”

The CLT USO Center states that it would often run low on supplies if it had to rely solely on its budget. They note that donations have a significant benefit for service members and their families.

“It does a lot, I mean just being a retiree or active duty, you know sometimes they fly or have layovers for 36 hours and they are trying to get home, or wherever they are going to, and they come here and it is just like a sigh of relief,” said Isaac White, USO Center Operations Specialist. “And if they can get a recliner or a free bottle of water instead of paying $6, it makes a big difference…it’s a morale booster!”

__How To Help__

Neck pillows, earbuds and accessories such as adapters and charging cords are also needed. Anyone who wants to help can donate at participating Paradies retailers or contact the CLT USO Center on the upper level of the Atrium.

CLT’s USO Center is open 365 days a year, from 6 am to 8 pm, and is staffed by about 300 volunteers. For more information, visit [CLT USO Center](https://www.cltairport.com/airport-info/services-and-amenities/uso-lounge/ "CLT USO Center") or USO.org. A Valid Military ID is required for admission.


A group of people stands inside a USO Donations center.  The interior features a reception desk with staff assisting visitors, military flags along the right wall, and framed photos and memorabilia on display.

Two USO staff members smile in front of the welcome desk, wearing uniforms

Boxes of snacks, fruit, and drinks are stacked in a USO center, ready for distribution to visitors.

Two USO volunteers talk while holding trays of snacks and pastries in a supply room stocked with food and drinks.

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Two people smiling and posing together inside a lounge or break area with a U.S. flag in the background.

"Treat Our Troops" donation box with Haribo candy packs, supporting USO and military service members.

USO Center Relies on Donor Support to Serve Our Heroes

The City of Charlotte and Charlotte Douglas International Airport (CLT) are experiencing a growth spurt.

A new study by the Charlotte Regional Business Alliance predicts that the Charlotte area’s population will increase by 50% by 2050, rising from 3 million to 4.6 million residents.

CLT is now the sixth busiest airport worldwide for aircraft operations and the second largest hub for American Airlines. In 2024, the Airport handled a record 58.8 million passengers, about 30% of whom were local travelers. 

That’s why CLT—owned and operated by the City of Charlotte—is expanding and upgrading its infrastructure. This is done using a combination of federal grants, passenger facility charges and airport revenue bonds, but no local tax dollars.

In May 2025, the Airport priced and sold $291 million in airport revenue bonds to help finance two critical components of the Destination CLT Program—the new Fourth Parallel Runway and Concourse D renovations. The bond sale closed on June 11, 2025.![Concourse D Renovation 7-29-25 (3 of 12)](//images.ctfassets.net/jaw4bomip9l3/3gKdqiGiypnVv8FDOGEZKF/af4a52f2b5c4c1fb7a03750724fc78d3/Concourse_D_Renovation_7-29-25__3_of_12_.jpg)

“A bond is nothing more than a loan,” said CLT Chief Financial Officer Michael Hill. “Instead of going to the bank to get a traditional loan or mortgage, the Airport makes a pool of investment bonds available for competitive sale to investors. These investors let us ‘borrow’ their money in exchange for paying an agreed-upon interest rate over time… and that is driven by the Airport’s credit ratings, which are similar to your personal credit score.”

__Sound Financial Management Rewarded__

CLT is one of a dozen airports in the country with an AA credit rating, the highest an airport can receive. Hill says this rating directly reflects the strength of the Charlotte region, airline passenger activities and conservative financial stewardship.

A bond is paid back through CLT’s various revenue streams, such as parking charges, concessions, passenger facility charges, airline landing fees and rents. 

What makes CLT bonds so attractive for investors? A high credit rating—which gives investors confidence in a timely return with interest—and a prestigious industry award certainly help.

The Air Transport Research Society (ATRS) recently recognized CLT as the most financially efficient airport in North America's over 40 million passenger category for the third consecutive year, based on 2023 financial data. The task force analyzed 205 airports worldwide, focusing on productivity, efficiency, cost competitiveness, and financial results.

“To be recognized again by ATRS affirms the core of our mission and vision,” said Hill. “To connect the world by valuing people, partnerships and productivity and to be the hub of choice with innovative experiences and superior facilities.”

__Upcoming Bonds Aim to Fuel Growth__

CLT will likely return to the bond market in late Spring 2026 to complete funding for the Fourth Parallel Runway Project, which is set to open in Fall 2027. 

According to Hill, anyone can purchase a CLT Airport Revenue Bond. Each bond is $5,000 in denomination and has a stated interest rate. Brokerage firms like eTrade, Charles Schwab, and JP Morgan Investments sell the bonds competitively in the secondary market. 

“So, if you own mutual (bond) funds in your 401(k) or individual brokerage account, there’s a good chance you already own some CLT Bonds!” 


 Crowded airport terminal with travelers walking and sitting near boarding gates under a modern, circular ceiling design.

Construction wall inside airport with message “Please pardon the Royal mess!” and images of tools and hard hat.

Travelers walking through an airport hallway with construction barriers on one side and rolling luggage nearb

Airport hallway under construction with exposed ceiling pipes, signage for gates, and a renovation banner on the wall.

Close-up of gate sign D8 in an airport with an EXIT sign visible nearby.

Construction vehicles on a large dirt site near an airport runway with terminal buildings and airplanes in the background.

Covered airport terminal drop-off with glass and steel canopy, cars, and passengers at curbside.

Funding CLT’s Future – Successful Bond Sale & Efficiency Award 

The Transportation Security Administration (TSA) will no longer require travelers to remove their shoes during the standard screening process, ending a nearly two-decade-old policy at all domestic airports. 

Homeland Security Secretary Kristi Noem officially announced the change on July 8, 2025.

“Thanks to our cutting-edge technological advancements and multi-layered security approach, we are confident we can implement this change while maintaining the highest security standards,” said Secretary Noem.

__TSA Ends Footwear Removal Policy__

Previously, travelers were required to remove their shoes s at security checks unless they had TSA PreCheck. The agency says ending the “Shoes-Off” policy will simplify passenger screening, increase traveler satisfaction, and reduce wait times. (Be aware that there still might be times when a TSA agent asks a passenger to remove shoes.)![Shoes TSA Policy Update 7-29-25 (6 of 6)](//images.ctfassets.net/jaw4bomip9l3/6Yo9xPMuU0Zj3hkG4SMkjn/6eef60ef328fa04025c9578a47276ac6/Shoes_TSA_Policy_Update_7-29-25__6_of_6_.jpg)

TSA will continue a layered security approach, including REAL ID implementation. Since enforcement began on May 7, 2025, airport checkpoints nationwide have seen a 94% compliance rate. (In North Carolina, the compliance rate is 95% of passengers arriving at a checkpoint with either a state-issued REAL ID or an acceptable form of ID, such as a passport.)

__Military Fast Track Screening__

Changes are also afoot for the military community and families traveling through Charlotte Douglas International Airport (CLT) and other select airports.

As part of a nationwide campaign, TSA has partnered with CLT to launch a new program called “Serve with Honor, Travel with Ease,” which offers expedited access for the U.S. Military at CLT’s TSA PreCheck (at Checkpoint 2). It includes:

- Front-of-the-line TSA screening.

- Active-duty armed forces members, Reserve, National Guard, U.S. Coast Guard and Reserve, Military Service Academy students, DOD employees, the U.S. Coast Guard and Reserve, NOAA, and U.S. Public Health Service (USPHS).

- Service members must show a valid military ID. (Co-travelers can accompany them to the front of the checkpoint.)

“Expanding TSA PreCheck benefits will directly assist the more than 100,000 active-duty service members and their families stationed in our region,” said Gregory Hawko, TSA Federal Security Director for North Carolina. “TSA is committed to honoring the service and sacrifice of military families by ensuring their travel is convenient and stress-free.”

TSA PreCheck is free for uniformed service members, spouses get a $25 discount, and Gold Star families can enroll at no charge. Visit [TSA.gov](https://www.tsa.gov/precheck/military/military-travelers "TSA Serve With Honor") for additional details.

__Family Lanes Make Travel Easier__

Good news for families flying during the busy summer travel season! TSA has launched a new campaign called “Families on the Fly” for those traveling with children 12 and younger at select U.S. Airports.

CLT began offering two dedicated family lanes at Checkpoint 1 on Monday, July 14, 2025.

- Two dedicated family lanes

- Checkpoint 1

- Children 12 and under

__New American Airlines "Provisions" Lounge__
![AA Provisions Lounge rendering](//images.ctfassets.net/jaw4bomip9l3/8WEubiCEfHWAbaOEPAnFU/8c0660e3da6eea4b104376ca54fb4f82/AA_Provisions_Lounge_rendering.png)

American Airlines will introduce a new, first-of-its-kind space called the “Provisions by Admirals Club” lounge in late summer 2025. It will be located on Concourse A next to gate A1 at Charlotte Douglas International Airport (CLT). 

Airline officials say the Provisions lounge is a new concept that is simple, streamlined and convenient for travelers with limited time during their journey who may want a quick snack.
*(Photo: Courtesy of American Airlines.)*

__Hit The Slopes – Limited Winter Service to Vail__
![skier-skiing-in-the-mountains-2025-01-16-22-29-17-utc](//images.ctfassets.net/jaw4bomip9l3/2Tj5bTXH6xv7iWUKaqGXtJ/191b2981541e40379de65a6e533f1f9b/skier-skiing-in-the-mountains-2025-01-16-22-29-17-utc.jpg)

And just in time for the holiday ski season: American Airlines is launching new once-a-day nonstop service to Vail, CO (Eagle County Airport – EGE) from December 18, 2025 – Jan. 5, 2026.

CLT is the second-largest hub for Dallas-Fort Worth-based American Airlines.


Travelers walking through airport security line with luggage and sneakers visible.

Busy airport terminal with travelers heading to Security Checkpoint 2 near gate signs.

Sign directing active duty service members in uniform to enter at airport security checkpoint.



Sign for active duty service members in uniform to enter TSA PreCheck lane at airport security.

Family walking through airport near Spirit check-in and bag drop area.



TSA checkpoint sign for “Families Only” with families walking through designated security lane.

Father and son walking through airport security line, with the child wearing a soccer jersey.

Close-up of a “Family” sign at airport security lane with families waiting in line in the background.

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What’s New at CLT – Keep Your Shoes On

Even if you don’t fly private, general aviation probably touches your life.

Charlotte Douglas International Airport’s Fixed Base Operator (FBO) is home to more than just corporate jets and charter flights. It offers many services, and effective July 1, 2025, it has a new name and management.
Modern Aviation took over management of CLT’s FBO at the CLT Executive Terminal—previously managed by Wilson Air Center for the past twenty years. 

FBOs provide general aviation services such as fueling, hangar space, parking, ground handling, maintenance and passenger amenities for non-commercial aircraft, such as corporate jets and privately owned planes. 

__About Modern Aviation__

Established in 2018, Modern Aviation is a national FBO company operating 19 locations across the U.S. and Puerto Rico.

In addition to CLT, Modern Aviation currently has locations at airports including New York’s (LGA) and (JFK), Denver, CO (APA) and Fort Worth, TX (FTW). View the complete list on the [Modern Aviation website.](https://modern-aviation.com/locations/ "Modern Aviation Locations")

__Why Charlotte?__

Charlotte’s FBO is among the busiest in the country. FAA data from 2024 ranked CLT as the 30th busiest general aviation airport in the U.S. 

Modern Aviation officials say those statistics made Charlotte a desirable market.

“Charlotte has become a major hub for finance, manufacturing and technology in the last decade, with a growing reputation as a preferred city for corporate relocation and new business startups given its skilled workforce, business-friendly policies and proximity to key hubs along the East Coast,” said Mark Carmen, Modern Aviation’s CEO. “Charlotte also hosts major sporting and cultural events throughout the year, attracting large numbers of private jets.”

Modern Aviation CLT currently has 28 based tenants, over 66 based aircraft and served 323 airline charters in the last year. It also serves air ambulance and organ donor flights, military aircraft, air cargo operators, flight instruction schools and aerial photographers. 

__Upgrades Coming__

The CLT Executive Terminal experienced a 5% increase in total aircraft operations in 2024, surpassing the less than 1% growth in the overall general aviation industry. 

Modern Aviation is working closely with the Airport and City of Charlotte to monitor growth forecasts as it plans upgrades to the CLT Executive Terminal. 

“The terminal renovation project will enhance the experience for all stakeholders, including passengers, tenants, pilots and employees. Modern Aviation will focus on creating a variety of modern yet comfortable spaces for passengers, tenants, and pilots to relax, socialize or work,” added Carmen. “Our goal is to make the CLT Executive Terminal a place passengers and pilots want to arrive early before their flight to enjoy all the amenities. Further, the front desk and line crew workroom will be strategically positioned and designed to optimize the flow of operations and enhance both safety and efficiency.”

Look for construction on those upgrades to begin in late 2025 or early 2026. 

__First Impressions Matter__

For many business leaders arriving in the Queen City, Charlotte Douglas International Airport’s FBO is the City's front door.

“Industry leaders visit the FBO on a daily basis when coming to Charlotte to make critical decisions such as relocating their headquarters or finalizing business deals that have the potential to bring millions of dollars of economic impact to Charlotte,” said Vince Papke, Modern Aviation CLT General Manager, who credits the FBO with helping to lure the NASCAR Hall of Fame here.

Added Papke: “FBO team members are the first to greet business leaders as they step off their aircraft and the last faces they see when departing. We take that role seriously and consider ourselves Ambassadors for the City of Charlotte, so it’s important that we provide the world-class service that is expected and operate safely.” 


Blue sign for CLT Modern Aviation Executive Terminal at 5400 Airport Dr, with parked cars in background.


Close-up of a private jet's engine and tail on a sunny day at an airport runway.

Modern airport lounge with gray armchairs, coffee tables, and warm lighting in a spacious, open setting.

Glass-canopy airport entrance with flags and parked vehicles in front of a brick-paved driveway.

Modern Aviation-branded EZGO cart parked on an airport tarmac with a jet in the background.

Modern Aviation flyer listing FBO locations across the U.S. and Puerto Rico with a photo of an airport lounge.

Spacious airport lounge with modern seating, natural light, potted plants, and passengers relaxing.

Building signs for CLT Executive Terminal and Modern Aviation, with flowers in the foreground.

General Aviation at CLT Gets “Modern”ized

__HMSHost Bartender Marks Milestone__

When Janice Futrell began working at Charlotte Douglas International Airport (CLT) in the summer of 1975, “Jaws” was scaring moviegoers, Gerald Ford was president and America was dancing to “The Hustle.” There was no internet or cell phones, and the country’s bicentennial was still a year away. 

The 18-year-old arrived at her CLT job interview wearing blue jeans, a t-shirt and flip-flops.

Futrell started working in the coffee shop at the old Airport terminal, then moved to the Cardinal Lounge three months later. “It was dark and dimly lit, and the late actor Peter Graves (Mission: Impossible, Airplane) always came in and hid in the back corner so nobody would see him,” she recalled.

In 1982, she moved into the new Airport terminal when it opened, where she met everyone from NASCAR drivers to actor Martin Lawrence and Cheech & Chong.

July 2025 marks Janice's 50th anniversary at CLT, and she is a fixture at the “First in Flight” bar in the Atrium, operated by HMSHost by Avolta. Her bartending shift begins at 6:30 a.m., and she is always busy. By 8:30 a.m. on this particular Wednesday, she is already serving beers to customers heading to Florida and espresso martinis to a trio of female travelers. 

“Time is irrelevant at the airport,” joked the 68-year-old, who enjoys engaging with passengers and asking them about their journeys. The Charlotte, N.C., native says a half-century in the same job has never gotten old.

“The way I see it is, yes, I’m in the same place all the time, but in my office, I look out the window and see airplanes, the sky and people walking by — it’s amazing!” she said. “I don’t see four walls, and it’s not like a local bar or restaurant where you always see the same people. I get to meet people from all over the world. You ask people where they’ve already been, and then you know the right places to go.” 

Janice has witnessed five decades of development at CLT and several world-changing events, from 9/11 to the COVID pandemic. She says the growth of CLT to the sixth busiest Airport in the world for aircraft operations still astonishes her.

“The growth of the Airport means the growth of the city. Because if the Airport weren’t growing the way it is, the city would not have,” she added. “And it’s like Charlotte went boom and is catching up with Atlanta.”

When asked about the “R” word, she says yes; retirement might happen. Janice has contemplated retiring next year but worries she might get bored. “I don’t want to be one of those people who stay home, and their circle gets small.”

When she's not working, she loves tending her garden, planting flowers and spending time with family. The mother of four, grandmother of six, and great-grandmother of six says she also wants to visit Greece, Germany and Ireland with her husband, Dan.

The longtime bartender calls her “Airport sons and daughters,” her second family, and has built strong friendships with regular customers, many of whom text her when they pass through the terminal. 

“Some are retired and still come by to see me. They send their family members to meet me, which means a lot," she grinned. "I waited on a guy yesterday I’ve known for years, and I finally got to meet his wife when they traveled together for a change. That was very nice.”

Unlike the beloved TV show “Cheers,” Janice admits she doesn’t know everyone’s name. She says she’s terrible with names but never forgets a face. “There’s a lot of them that I stay in touch with. They have my number.”


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Janice Futrell smiles while receiving a plaque during her 50-year anniversary celebration.

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Janice Futrell stands in front of a crowd during her 50-year anniversary celebration, with decorations and speeches.

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Janice Futrell poses smiling with a child and a woman during her 50-year anniversary celebration.

A Toast to Time: 50 Years of Hospitality at CLT 

When the new 10,000-foot Fourth Parallel Runway opens at Charlotte Douglas International Airport 
(CLT) in the fall of 2027, it will join three existing parallel runways, all of which run in a north-south direction. 

Currently, CLT has Runways 18R-36L, 18C-36C and 18L-36R.

However, from May 2026 through September 2026, all three current runways will be renumbered. 

This change is being made for system-wide consistency, safety and compliance with FAA standards and regulations. The timeline also gives pilots enough time to adjust to the changes and for aviation charts to be updated and synchronized—a process that happens every 56 days.

Changing the runway numbers takes a lot of time and manpower. Besides repainting the new numbers—which are 60 feet tall and 20 feet wide depending on the digits—CLT Airfield Maintenance and contractors must update over 120 physical markings and replace dozens of signs. Airside Operations makes sure everything meets standards. 

__The Challenge Of Parallel Runways__

Why are these enormous white markings so important? The numbers offer both a visual cue for pilots and a cross-reference with cockpit instruments, ensuring they are aligned with the correct runway. 

“It is a requirement for precision runways at commercial airports like CLT and assists pilots 
during poor weather and limited visibility,” said Trent Sellers, CLT Airport Planning Project Coordinator.

While multiple parallel runways are common at busy airports (CLT is currently ranked 6th worldwide for aircraft operations), they present specific challenges. 

Because only three runways in the same orientation can be designated as Left, Center or Right, CLT’s fourth parallel runway needed a new designation to prevent confusion or errors for pilots and air traffic controllers.

Therefore, it has been adjusted by one digit (ten degrees), along with the two existing runways on either side. The fourth parallel will be designated Runway 1C-19C. The airport's original runway (18L-36R) will keep the same magnetic heading but will now be called Runway 18-36.

__Here’s what the changes will look like:__

- Runway 18R-36L    becomes   1L-19R
- Fourth Parallel             1C-19C
- Runway 18C-36C    becomes   1R-19L
- Runway 18L-36R    becomes    18-36![RunwayNumbers](//images.ctfassets.net/jaw4bomip9l3/6ls5iyjBpm3Vze7ndibieM/b28c81ba52d589387f835dcaa431405b/RunwayNumbers.png) 

__How are they numbered? Think of a compass.__

The most straightforward explanation of runway numbering is to think of a compass and the nearest magnetic headings:  360 degrees is north, 90 degrees is east, 180 degrees is south, and 270 degrees is west. 

- Runway numbers designate which direction the runway is pointing and go from 1 to 36. 

- To name a runway, you round it to the nearest ten-degree magnetic heading and remove the last zero. 

- For example, if the runway is closest to 360 degrees on a compass, it becomes Runway 36 (pronounced three six), 180 becomes Runway 18 (pronounced one eight), 190 becomes Runway 19 (pronounced one nine), etc. 

- The letter designation of L, R or C stands for Left, Right or Center and further differentiates parallel runways. 

- The reciprocal end of a runway will always be 180 degrees opposite.

__Other Airfield Changes__

Other recent changes on the airfield include the new North End Around Taxiway (NEAT) and South End Around Taxiway (SEAT), which will enable aircraft to avoid crossing an existing runway, and the new Fourth Parallel Runway, which will enhance airfield safety and operational efficiency. 

And if you’re wondering whether a Fifth Parallel Runway might ever be built at CLT, it's possible. On the current Airport Layout Plan, it would be constructed on land east of the Air National Guard base, just west of Billy Graham Parkway—but that is likely decades away.   


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What's In A Number? CLT's New Fourth Parallel Runway 1C-19C

__Hagar Family Foundation Gives Back__

If you grab a taco or tequila at the newly opened Sammy Hagar’s Beach Bar & Grill on Concourse D, know that it’s rock 'n' roll cuisine for a good cause!

On June 24, the Red Rocker and former Van Halen lead singer visited Charlotte Douglas International Airport (CLT) to open the restaurant. Proceeds go directly to food relief and children’s causes.[![Sammy Thumbnail 2](//images.ctfassets.net/jaw4bomip9l3/74BCdsNA28J6m4JfY63rH2/4788d92d84d60fdd5d0f4301448e60a4/Sammy_Thumbnail_2.jpg)](https://youtu.be/28altfvoJeQ?si=ZBltjUMYN7QfKCQq)

According to the musician’s official website, the Hagar Family Foundation has donated over $4 million to local charities since its founding in 2008. In Charlotte, the beneficiaries will be Levine Children’s Hospital and the Hope Street Food Pantry.

“This generous support will help us expand our reach into the communities that need food the most by growing our library mobile food pantries in collaboration with the Charlotte Mecklenburg Library,” said Melody Leedy, Founder/Director of Hope Street Food Pantry. “ We are grateful for this partnership that turns compassion into impact, and we invite others to join us in this mission to bring hope to every corner of Charlotte.”

Hagar, who grew up with limited means and relied on public assistance, said it ultimately fueled his success. “It drives me to want to give back and show kids that if you work hard, there’s going to be an open door out.”


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Rock 'n Roll Cuisine for a Cause 

After spending more than a decade as a self-described “road warrior”—catching Monday morning flights and returning late Thursday nights—retired business consultant Pat Ferrell might seem like the last person you’d expect to spend time at Charlotte Douglas International Airport (CLT).  But last year, she and her 3-year-old Landseer Newfoundland, Caia, joined the CLT Canine Crew therapy dog program.

“I thought it would be a great way to help others who might be stressed about flying or having a bad day,” said Ferrell. “And it turned out to be a great decision!” Caia chimed in and barked, “There are so many nice people to pet me and tell me how beautiful I am. And so many belly rubs. I love the Airport!”

__Ten Years of Service, Smiles and Cuddles__

On May 15, the CLT Canine Crew celebrated its tenth anniversary of providing hospitality, hugs and soothing distractions to airport travelers. The program began with just five teams and now boasts 24 teams (dogs and handlers) and continues to grow.

Owners and their four-legged friends must volunteer for at least two 2-hour shifts each month. Handlers need to be at least 18 years old, and dogs must be a minimum of two years old and registered with the Alliance of Therapy Dogs, Inc.

You’ll see them in their blue Canine Crew polo shirts working at five locations throughout the terminal, including the Atrium, Concourses D, E and A. They can also volunteer for a pre-security shift in the Ticketing area or Baggage Claim. 

Volunteer Programs Coordinator Christina Nunez has overseen the Canine Crew for the past three years. “A customer could be having a horrible day, and as soon as they see one of our dogs, their face lights up and their worries float away,” said Nunez. “That puppy love is so powerful!”

Not only is it powerful, but it’s also therapeutic. “Interacting with dogs can lower stress hormones, such as cortisol, and increase the level of oxytocin, a hormone associated with feelings of well-being,” added Nunez. “Even brief interactions, like petting a dog for just a few minutes, can have positive effects.”

__How It Began__

San Jose Mineta International Airport (SJC) was the first to start a therapy dog program shortly after 9/11, and now some programs even include cats, rabbits and birds. Here are some CLT stats:

- 	2015 - CLT Airport Canine Crew began. 
-   84 Therapy Dogs over 10 years
-   Volunteers work two, three-hour shifts per month, any day between 8 a.m. and 8 p.m.
-   Canine teams interact with an average of 150 to 200 guests per shift.
-   In 2024, “Kiwi,” a miniature horse, joined the Canine Crew as an April Fool’s Day surprise. 

__Lasting Impressions__

Elizabeth Fulk, a dedicated volunteer for eight years, and her Greyhound, Mollie, are seasoned members of the CLT Canine Crew. Each shift brings hundreds of encounters with travelers, ranging from brief exchanges to those that create lasting memories. 

“On one occasion, a business traveler whose flight had been delayed or cancelled multiple times knelt to pet Mollie and was brought to tears being able to relieve some of the anxiety of such a long day,” said Fulk. “Another was encountering a lady who was traveling back from her mother’s funeral. Her response after loving on Mollie was that she needed that so much after a long few days.”

CLT’s Canine Crew has become so popular that they now have their own coloring book, trading cards and a calendar may be in the works. Yes, these pooches could soon be pin-up dogs!

Matt Petrunyak and his 11-year-old Vizsla, named Mary Jane, just completed a year of volunteering. Even though Mary Jane recently retired (her “sister,” Shine, is joining the Crew), Petrunyak stated that Mary Jane’s special hugs are now known worldwide, thanks to the CLT Canine Crew. 

“I knew that Mary Jane would love the people, but was uncertain about all the noises and activity,” he admits. “However, she ignores all the distractions and looks for people to engage with. The primary difference from other therapy dog volunteering opportunities is the volume of people we interact with daily. On our latest visit, we counted 185 passengers in two hours.”

Volunteer Pat Ferrell recalled, “We recently met a very harried mother with a small child who was on the autism spectrum and clearly anxious,” she added. “Caia sat right next to his stroller and allowed him to hug her, which calmed him down considerably … his mom was grateful to see a 120-pound dog be so gentle with her baby.”

__Sit, Stay – Join the Canine Crew Today!__

As the CLT Canine Crew looks ahead, they are always seeking friendly and motivated dog teams to join the program. If you believe you have what it takes and can put your best “paw” forward, applications are available via email on the CLT Airport website. A site visit is also required, along with background checks, badging, fingerprinting and training—a process that takes approximately 4 to 6 weeks to complete.

The “pup” perks of the job include plenty of ear rubs, selfies, smiles and more. As for celebrity encounters? “We’ve met tons of really great people, but no celebrities … yet,” said Ferrell.

Woofed Caia: “I’m a celebrity.” 😉

Click here to learn more: [CLT Canine Crew volunteer opportunities.](https://www.cltairport.com/community/volunteer-opportunities/clt-canine-crew-community/)


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Canine Crew Celebrates A Decade Of Doggone Greatness

Carolina Blue skies welcomed golfers at Cramer Mountain Club in Cramerton, NC, on Monday, June 9, for the sixth annual 2025 Airport Community Partnerships Golf Tournament. This event was rescheduled from April to June because of severe thunderstorms.

The 144 golfers who registered for the event raised $144,054 for the Renaissance West Community Initiative (RWCI). Since 2019, $623,503 has been raised for non-profit organizations serving people who live near the Airport.

The tournament was created as a way for Charlotte Douglas International Airport (CLT) and its business partners to give back to their neighbors on the west side of Charlotte. In fact, RWCI was the first recipient of funds raised during the inaugural year of the golf event in 2019.

“The partnership between RWCI and has been extremely valuable,” said RWCI Interim CEO Dr. Laura Colson. “In addition to financial support, the airport has provided opportunities for students to visit and learn about careers at the airport.”

__Renaissance West at Work__

RWCI works to end intergenerational poverty through a holistic revitalization effort. It refers to itself as a “community quarterback” for the 1,300 area residents who live in the Renaissance and Little Rock Apartments and along the West Boulevard Corridor.

Here are some ways the funds raised at the golf tournament help support the RWCI:

- Gap scholarships to the Howard Levine Child Development Center to assist parents with childcare.
- Funds supplemental positions at the Renaissance West STEAM Academy (700-plus students)
- Work with partners to provide out-of-school time opportunities for students in the community. 
- Provide four Life Navigators to assist families on budgeting, goal setting, and other activities to promote upward mobility.

__CLT Gives Back__

CLT served as the presenting sponsor, along with American Airlines, Paradies Lagardère and HMS Host. Numerous other sponsors on site included: Seven Jars Distillery, Primal Brewery, DaVinci Jets, Inter-faith Airport Chaplaincy, Terracon Consultants, S&ME, Diageo Spirits, Mt. Olive and C Design.

“At CLT, we believe in being more than just an airport—we are a vital part of the Charlotte community,” said Ted Kaplan, CLT Chief Business & Innovation Officer. “It’s important that we give back in the places where our employees, customers and neighbors live. Thanks to your generosity, we are making a meaningful difference in our community.”

Although the tournament was initially postponed in April due to severe weather, it still had a direct impact. Approximately 80% of the food and beverage donations intended for that day were instead served at Renaissance West and the Roof Above Men’s Shelter. 


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Fairways And Fundraising - CLT Golf Event Helps Residents

You packed your swimsuit, a beach hat and a good book. Now, you need to navigate Charlotte Douglas International Airport (CLT) on your way to your summer travel destination. 

And with the Terminal Lobby Expansion (TLE) nearing completion, there are several changes to be aware of, especially if you haven’t visited in a while. “If you only travel once every summer, it’s totally different than last summer when you came through here,” said Jerome Woodard, CLT Chief Operating Officer.

Approximately 8.1 million passengers are expected to depart from CLT during the summer travel period, which runs from Memorial Day through Labor Day. This figure is about 8% lower than 2024 levels and 2.5% higher than 2023 levels.

__The Busiest Days__

During the Independence Day Holiday - from Friday, July 4 through Tuesday, July 8 - CLT anticipates 925,000 passenger arrivals and departures. That’s a 2.5% decrease from the same period last year.

The busiest travel days are expected to be:
- Thursday, July 3,
- Sunday, July 6, and 
- Monday, July 7

To help ensure a smooth journey, below are recent changes at CLT this year to be aware of:

__Ride Share Relocated – Here’s Where to Go__
- Uber and Lyft ride-share services have relocated from the lower-level Arrivals/Baggage Claim area to the inner lane of the upper-level Departures/Ticketing area for both drop-offs and pick-ups.

“That has been a home run,” said Woodard. “We have received a lot of positive feedback. Operationally, it has been hugely impactful in reducing traffic and improving traffic flow.”

__Checkpoint 2 Open, Exit Lane 4 Closure Dates__

- Checkpoint 2 became fully operational on March 26 and is the brand-new Primary TSA Pre-Check location. This means that Checkpoints 1, 2 and 3 are now all operational.

CLT has consolidated its five previous checkpoints into three larger ones, adding four additional screening lanes for a total of 21 lanes, which includes 11 Automated Screening Lanes (ASL). The TSA estimates that it will be able to screen 600 more passengers per hour. 

- Exit Lane 4 on Concourse D/E Connector remains partially closed for overnight shutdowns from June 26 to July 11 to allow for terrazzo and overhead repair work. 

- Signage will direct customers through the Atrium and to Exit Lane 2, located next to Chick-fil-A.

__REAL ID Enforced – CLT Compliance Strong__

- As of May 7, REAL ID enforcement began for domestic air travel. Without one, you could face delays and enhanced screening at TSA Checkpoints.

TSA says REAL ID compliance at CLT has been robust, with 92.3% of travelers now presenting an acceptable form of ID at checkpoints. Passengers may also use a passport if they do not have a REAL ID.

__Opa! New Nonstop Route to Greece__

American Airlines began seasonal non-stop service to Athens, Greece (ATH) on June 5 with a gate celebration featuring dancers, food and two Greek Orthodox priests who blessed the passengers and plane.

The new Athens route will operate through September 2025 and is currently CLT’s longest, at approximately 10 hours and 20 minutes and 5,500 miles.

Read more about some of the first passengers jetting off to experience [Greece Like a Local.](https://www.cltairport.com/news/stories/item/opa-new-flights-connect-charlotte-and-athens-greece/)

__New CLT Restaurants & Shops__

Check out some of these new concessions now open in the CLT terminal:

- Sammy Hagar’s Beach Bar & Grill –Concourse D
- Chick-fil-A – Atrium (remodel)
- Charlotte – Atrium
- iStore – Concourse C
- Dunkin’ – Departures/Ticketing 

__Coming This Summer:__

- Catawba Trade – Atrium
- Great American Bagel – Concourse D
- iStore –Concourse A (remodel)
- Bojangles –Concourse B (remodel)
- Starbucks – Concourse A Connector (remodel)

Also, make sure to [book parking](https://www.cltairport.com/parking/) and join our [CLT Royalty Program](https://www.cltairport.com/royalty-information/) before you arrive. Check out more [travel tips](https://www.cltairport.com/news/stories/item/travel-tips/).

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Flying This Summer? Here's What's Changed At The Airport

Etihad Airways is set to begin service from Charlotte Douglas International Airport (CLT) to Abu Dhabi (AUH) on May 4, 2026. As the national airline of the United Arab Emirates, Etihad plans to operate four weekly nonstop flights from CLT utilizing its flagship Boeing 787-9 Dreamliner. 

The airline said it identified Charlotte as a promising hub that would meet the demand for one-stop connections to the Middle East and beyond, particularly to India and Southeast Asia. 

“We’re excited to be the first airline from our region to serve this market,” said Antonoaldo Neves, Etihad Airways Chief Executive Officer. 

“Charlotte is a destination that has a very fast-growing economy, which is linked to the growth that Abu Dhabi is having at the same time,” added Adria Rabassa, Etihad’s Director of Network and Scheduling. Rabassa also cited the upcoming Formula One Etihad Airways Grand Prix in December 2025 and the plans for a Disneyland Theme Park as attractions for U.S. tourists. 

__Local Cultural Impact, International Ties__

The long-haul route also will enhance and support cultural ties within a growing demographic in Charlotte.

“This is exciting news for our Indian community,” said Lal Vishin, President of the Indian Association of Charlotte, who estimates that the current Indian American population exceeds 50,000. Vishin added that the new Etihad route could be a game changer for them.

“Travel to India is often essential for family reunions, cultural connections and business opportunities,” said Vishin. “The new nonstop service to Abu Dhabi could make it easier for them to stay connected with their roots and explore new business prospects.” 

CLT Airport is currently the sixth busiest airport in the world for aircraft operations. In 2024, CLT welcomed a record 58.8 million passengers, with international passenger traffic increasing by 13%. CLT currently serves 43 international destinations. Etihad will become CLT’s fourth foreign flag carrier.

“Etihad’s arrival is a milestone for CLT as we continue expanding our global reach,” said Haley Gentry, CEO of Charlotte Douglas International Airport. “This new route opens the door to the Middle East and beyond, providing our passengers with greater access to international destinations and strengthening Charlotte’s role as a key gateway for global travel.”

__Longest Route, Largest Aircraft__

When service begins next year, the 15-hour flight to Abu Dhabi will be CLT’s longest route and the first scheduled service by a Boeing 787 in the Airport's history. 

Passengers also benefit from U.S. Customs Pre-Clearance in Abu Dhabi, allowing them to arrive in Charlotte as domestic travelers, which speeds up entry and connection times.

Charlotte will become Etihad’s sixth market in the U.S. and the seventh in North America, joining Atlanta, Chicago, Boston, Washington, New York and Toronto. 

Tickets are available now – visit cltairport.com [Etihad Airways](https://www.cltairport.com/airport-info/airlines/)


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CLT Gains Direct Service To Middle East Via Etihad Airways

Come hungry and prepare your sweet tooth! The CLT Airport Overlook’s food truck program is serving up new flavors this summer, with two shifts available every Friday, Saturday, and Sunday for your dining and plane spotting enjoyment.

In addition to a single lunch shift from 11 a.m. to 3 p.m., a dinner shift has been introduced from 4 p.m. to 8 p.m. Each shift will feature two food trucks, including a sweets vendor and a savory option, offering a wider range of culinary options for visitors to this popular Airport attraction.

The CLT Food Truck Program lineup now features 26 vendors, including these three new delectable additions:

- 	Peace, Love & Soul Food – Southern comfort classics served with heart
-   A Little Taste of Chicago – Authentic Chicago-style hot dogs and more
- 	Fried Plantains Exotic – Flavor-packed Jamaican-Caribbean fusion

“Vendors were eager for more flexible operating times and visitors wanted more choices throughout the day,” said Marcus Choi, Business Diversity & Development Specialist Lead. “By offering both a savory and a dessert truck during each shift, we’re doubling the variety and ensuring there’s something tasty for everyone, whether they’re stopping by for a midday bite or an evening treat.”

__Something for Everyone__

Since the permanent Airport Overlook officially opened at its new location in June 2024, the 600,000-square-foot area, which features a playground and a display of retired military aircraft, has developed a loyal customer base for participating vendors like Ian and Ayana Bowleg. 

Their company, “Smallcakes,” specializes in freshly baked goods and ice cream. It operates three local storefronts and a food truck.

“We have been one of the original vendors for the Overlook, even before the pandemic, going back to both the old location and the workers' facility (CLT Fleet Maintenance Facility), to ensure that all facility members could participate,” said Bowleg. “The CLT Overlook is very important to me because we get to serve families in our community. Our customer base is from two to 80 years old!”

Vendor Kimberly Brice, the owner of “Kimmy’s World of Ice Cream,” joined the Overlook program in November 2024. The native Charlottean recalled that watching kids celebrate birthday parties under the canopy or families enjoying picnics reminds her of her childhood.
![Kimmy-s ice cream2-cropped (1)](//images.ctfassets.net/jaw4bomip9l3/2Ip4MpE7J06j9jk4GcsYiX/399057c039a8eff4af396b8080240be1/Kimmy-s_ice_cream2-cropped__1_.jpg)
“Growing up, I loved going to the Candy Lady's house in my neighborhood, where you could get ice cream, hot dogs, popsicles, candy, chips, and pickles — it was right at my fingertips,” said Kimmy. “As I got older, I wanted to bring back that joy for adults and allow the younger generation to experience the Candy Lady…on wheels!”

__Seeking Fresh Flavors and Unique Concepts__

CLT is always seeking enthusiastic new vendors with fresh flavors and unique concepts. Interested vendors can visit the [CLT Food Truck Program](https://www.cltairport.com/community/food-trucks/) page to download the application and review the requirements. Or they can also email inquiries to foodtrucks@cltairport.com


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Craving More? Overlook Food Truck Program Adds Hours, Dishes

Greece is celebrated as the cradle of democracy, the Olympic Games, and many of history's greatest philosophers; it also occupies a cherished spot in the hearts of numerous families in the Charlotte region.

Alex Kastanas Holladay, her husband Ryan, and their four-year-old son are among the many passengers taking advantage of American Airlines' new seasonal service from Charlotte Douglas International Airport (CLT) to Athens International Airport (ATH), beginning on June 5, 2025.
![Athens Story family](//images.ctfassets.net/jaw4bomip9l3/3yWc922HEaMk4vGqkx1maz/fcf4633958ab1f6f4148bf37fd192a74/Athens_Story_family.jpeg)
Alex's parents and in-laws are joining her and her husband on a trip to Greece for their son’s baptism. “We are departing at different times from CLT, but all booked on the same return flight, which will be a great help on such a long daytime flight with a four-year-old,” said Kastanas Holladay.

For years, the Kastanas family has visited Greece each summer to visit their extended family. This year, they are excited to fly nonstop from CLT to Athens, with a flight time of approximately 10 hours and 20 minutes. 

“As a child, my memories of traveling to Greece are of very long flights with very tedious connections, most often in other countries, feeling so close to our destination but separated by a frustrating layover and another three- to four-hour flight,” she added. “This new route means less anxiety and less time in transit, meaning more time with the family that we’re traveling there to be with – and less hesitation to book the travel in the first place!”

__Charlotte’s Greek Community__

Charlotte has a rich Greek history. According to the Greek Orthodox Archdiocese of America, the first Greeks settled in the Queen City around 1910.

The city also hosts one of the largest Greek festivals in the United States. The Yiasou Festival, which began in 1978, occurs each September at Holy Trinity Greek Orthodox Cathedral on East Boulevard in Charlotte’s Dilworth neighborhood. The festival attracts tens of thousands of visitors throughout its three-day duration.

Many families in the larger Charlotte Greek community keep strong ties to their homeland and often travel to visit family and friends. The Greek tourism industry, in general, has boomed since the pandemic.

__Tourism Booming, Market Demand Up__

According to global data website Statista, Greece welcomed a record 40.7 million international travelers in 2024, a 12.8% increase from the previous year. Athens had the largest number of visitors.

American Airlines' new service to Athens will complement the airline's existing routes from Chicago (ORD), New York (JFK) and Philadelphia (PHL). The airline announced this new seasonal route from Charlotte last September, and it is set to operate from June 2025 to September 2025.

“American Airlines continuously evaluates customer demand to ensure we offer flights to the right places at the right times. This is especially true for our second-largest hub at Charlotte Douglas International Airport (CLT), where we proudly offer nonstop service to more than 170 destinations worldwide,” said Ralph Lopez Massas, American’s Senior Vice President of CLT Operations. “New service to Athens (ATH), one of Europe’s most popular travel destinations, allows our customers to experience the rich culture and cuisine of Greece, explore ancient ruins and enjoy the beautiful Greek islands. “ 

The flight from Charlotte to Athens marks CLT’s longest nonstop air service yet, spanning approximately 5,500 miles. 

__Do Like the Locals Do!__

Kastanas Holladay offered this advice on how to experience Greece like a local.

“Go slow! Ruins are great to see, but they start to look the same after a while,” she said. “Instead of packing your days with sightseeing, plan time to take a walk through the neighborhood around your destination – stop and have a coffee and a pastry, watch the Yiayias (grandmothers) and Pappous (grandfathers) strolling and chatting,” she said. “Savor your time like a Greek would!”

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Opa! New Flights Connect Charlotte and Athens, Greece

The Volunteer Program at Charlotte Douglas International Airport (CLT) celebrates its 20th anniversary on May 15, 2025, and is already looking ahead and planning for its next decade of service.

It’s a huge milestone for the group, which currently includes 53 volunteers who dedicate a minimum of three four-hour shifts each month to assist passengers inside CLT’s ever-expanding terminal.

Airport Volunteers are strategically located in high-traffic areas of the terminal, typically by flight information display boards, TSA checkpoints and near exits. You’ve probably noticed their blue vests with the lowercase “i” within a circle (the universal symbol for “information”) on the back. 

__Two Decades of Service (2005-2025)__

Since its inception in 2005, the Airport Volunteer program has collected some truly impressive numbers:
- Total number of  Airport Volunteers – 137
- Customer connections - 3,453,708
- Total hours served – 124,511
- Average number of customers helped per volunteer – 25,209

__Daily Interactions__

Each volunteer averages 179 interactions daily and keeps track of them with a handheld tally counter. Their primary job is informational and wayfinding, but every shift is really a small microcosm of society. The good and the bad.

“People want to be heard, and we see these brief interactions as an opportunity to leave a lasting impression of CLT,” according to Airport Volunteer Programs Manager Diana May. “I tell the volunteers not to take things personally. You are just the lucky one who was nice enough to lend your ear.” She says the ideal volunteer is someone who loves learning, is outgoing and empathetic. 

“Are we saving the world? No. But we are helping people along their journey. And not every journey is a vacation,” said May. “Not everyone is going on a honeymoon. Many people are going to visit a loved one for the last time, they are going to a funeral, maybe they are going to a job interview, or they could be travelling for work. People travel for various reasons, and you never know where someone is on that journey.”

__Top Questions & Celebrity Encounters__

Some of the top 20 most frequently asked questions include, “Where is Baggage Claim? Where is the nearest restroom? Where are the various lounges? And where can I smoke?” The recently relocated rideshare pick-up and drop-off area (to the inner lane of the upper-level Ticketing/Departures area) has also raised numerous questions from passengers. “Our environment is constantly changing,” added May. “And you have to keep up with the changes.”

Other volunteer interactions might involve travelers with dementia or Alzheimer's who have become separated from their families, as well as assisting passengers who are lost due to language barriers.

Volunteer Nancy F. said some requests are more unusual than others. “A couple flying overseas asked me to witness their will!” she recounted. Another time, after she helped a passenger find his gate at the end of Concourse E, he wrote her a thank-you note in Arabic on his phone. “The grateful look on his face still makes me teary!”

Every shift brings surprises and even some celebrity sightings, including the late sportscaster Greg Gumbel, actor Bill Murray and many others.

“The most interesting person I met was Henry “The Fonz” Winkler, who was flying to L.A. on the way to the 2018 Emmy Awards,” said volunteer Lolo P. “He wore his customary plaid jacket, waved, and smiled at everyone who approached him and yelled Fonzie quotes at him. He was genuine and graciously agreed to take a picture with us for our volunteer newsletter. And incidentally, he won an Emmy that weekend for his acting (in the HBO Series “Barry”).

__Volunteer Training & Recruitment__

The training to become a CLT Airport Volunteer is extensive, requiring at least four to six weeks. Additionally, the program can onboard only six volunteers at a time.

Applicants must undergo a background check and fingerprinting, attend an open house, three classroom training classes, a pre-security tour and serve three shadow shifts with veteran volunteers in different locations. (Even though the volunteers only work in post-security locations, people still ask questions about all areas of the Airport.)

The program enjoys a strong retention rate but anticipates many future retirements, as the average volunteer age is now 79. While most Airport Volunteers stay an average of 9.7 years, 41% have already surpassed that, so CLT is working to recruit new members.

Current volunteers come from diverse backgrounds and careers and include a former chief financial officer, a retired Charlotte-Mecklenburg police officer, a retired medical software executive, a retired telecom technician and entrepreneur turned home builder, a former teacher and even a stay-at-home mom. More than 40% of them live outside of Charlotte. 

__A Unique Opportunity__

The program manager admits this is not a “one-and-done” drop-in volunteer opportunity. However, if you are 18 years or older, have 12 hours per month available and want to make a direct impact, she encourages interested candidates to apply. Airport Volunteers get free parking and even discounts at select concessions. 

“The energy and excitement of the terminal is unlike any other place you will volunteer,” said May. “The people watching, the people meeting, the conversations you will have, the whole experience is unique, and you will be in great company. And you will leave every day knowing exactly how many people you helped. If that isn’t the ultimate feel-good, I don’t know what is.”

To learn more about becoming an Airport Volunteer, visit the CLT Airport website ([CLT Airport Volunteers](https://www.cltairport.com/airport-info/services-and-amenities/airport-volunteers/)) or go to [Volunteer Match](https://www.volunteermatch.org/) for additional information.

Read what three of CLT’s original Airport Volunteers have to say about their experience in the program over the last 20 years in the latest [CLTea blog](https://www.cltairport.com/news/blogs/item/still-walking-the-walk-20-years-of-volunteering-at-clt/).

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Cheers to 20 Years! Honoring Our Airport Volunteers

A lush “Carolina Canopy” now wraps the walls of the International Arrivals area at Charlotte Douglas International Airport (CLT). 

Installation began in March 2025 and was completed in April.

__A Soothing Effect__

The large-scale ceramic tile and glass mosaic, created by Houston-based artist Dixie Friend Gay, stands 8 feet 3 inches high and extends 80 feet. Gay researched the area’s native plants and birds and incorporated them into her vibrant design.

Travelers may recognize Redbuds and Dogwoods in spring bloom; however, Gay says her work has a very intentional effect. 

“In science research, it’s proven that nature images lower blood pressure and slow the heart rate,” said Gay. “Carolina Canopy” is an immersive experience to create this visceral reaction. Visitors will be one with the birds in the canopy. It will create an altered state and smooth out the rough edges caused by travel and immigration.”

Gay is well-known for her public art commissions and has also created pieces for numerous other airports, including Dallas Love Field, Houston’s George Bush Intercontinental Airport, Reno-Tahoe International Airport and the Port of Miami. In 2003, she was recognized as Texas Artist of the Year, and Americans for the Arts recognized her public art in its “Public Art Year in Review”.

__Artist Selection Process__

Artists showcased at CLT undergo thorough vetting. Representatives from the Public Arts Council, the community, the Airport and airline partners evaluate applications, interview the artists, assess their portfolios and approve the artwork. The entire process, from artist selection to project completion, can take up to three years.

“Having art in the Airport aligns with the city’s identity and promotes cultural understanding,” said CLT Art Program Manager Dena Jones. “It makes art accessible to all.”

So, the next time you pass through the Airport, be sure to look around and immerse yourself in our ever-growing “gallery.”


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“Carolina Canopy” Brings Life to International Arrivals’ Walls

Valet parking at CLT just got a glow-up! 

Improvements to the Airport’s premium parking product began in August 2024 and wrapped up in mid-March. 

Drivers can enter the Valet area via the Valet ramp on level 1 of the Hourly Deck and will quickly notice an enhanced experience.

“It’s still going to operate in the same footprint, but the passenger experience will be better because the space is being renovated and brought up to a better standard, more of a red-carpet type of experience that’s more in line with the Terminal Lobby Expansion itself,” said CLT’s Parking & Ground Transportation Revenue Manager Garrett DiCorpo. “We’re using the same materials, the same terrazzo flooring, the same wall paneling, so it all blends in seamlessly.”

__Enhanced Design__

The refined aesthetics include additional seating, improved signage, sliding glass doors, flight information displays and a custom LED light canopy over the drop-off/pick-up area. Travelers will see new steel safety bollards and a permanent service counter. The Valet parking product will continue to include complimentary EV charging and luggage assistance, while customers can opt to pay for a vehicle wash and detailing service. 

The Valet price will remain the same for now - a $45 max daily rate. The ultra-convenient option allows you to drop off your keys with the attendant and go. Travelers will now have direct private access to the east underground walkway to access escalators/elevators up to the terminal lobby.

Parking Administrator Andy Fox stated that while travelers are encouraged to pre-book Valet parking to secure the best rates and a guaranteed parking space, the drive-up option will remain available since customers sometimes do not realize they need Valet parking—until they do. 

“We want to be here as a last-minute drive-up option for that panicking traveler,” said Fox. “Whether it’s a family of four that can’t afford to miss their flight, or maybe someone’s business depends on not missing that flight.”

__Convenient Time-Saver__

Out of nearly 25,000 parking spots at CLT, approximately 1,200 are allocated to the terminal's Valet location. An additional 1,200 spots are available at Express Deck Preferred — a Valet service that provides a shuttle to and from the terminal.

With a record 58.8 million passengers traveling through CLT in 2024, the Valet option, which was once seen as a "luxury," has become a favorite choice or even a necessity for some business and leisure travelers.

“People become stressed when they travel, and they want convenience. Valet allows them to get in and out quickly,” said Fox. “Once passengers arrive back at CLT, they’re just ready to get home.”   

[Learn more](https://www.youtube.com/watch?v=RNHtnemeF88) for directions to access Valet parking.

__Drop Off:__   Drive-Up or prebook at __parkCLT.com__ or on the CLT app.

__Pickup:__    Call 704.629.8111 or follow the Valet signs in the terminal lobby and proceed to the east underground walkway.


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Valet Parking Elevates Premium Services

Seven-year-old Annistyn “Annie” C., from Rock Hill, S.C., is like many first-grade girls. On Saturday, May 3, she chose a pink athletic dress paired with pink cowgirl boots. Her favorite activities include playing with Barbies, enjoying board games, shopping at Target, eating at Chick-fil-A and visiting the park. 

What makes Annistyn unique is a rare genetic mutation called STXBP1. Her secondary diagnoses include epilepsy, ADHD, Autism, speech delay, developmental delay, sleep apnea and impaired cognition. 

Despite these numerous challenges, her parents, Miranda and Patrick, strive to give Annie as much normalcy as possible, so they signed her up for the “Wings for All” program at Charlotte Douglas International Airport (CLT) on the first day the application opened. 

“Annistyn is most looking forward to sitting on the airplane for the first time,” said Miranda. “Due to her medical history, it hasn’t been feasible for us. The most difficult part will be the crowd and noise. Also, she has decreased mobility and range of motion, so walking far is difficult.”

__A Positive Partnership__

This year, 55 participants—ranging from six years old to young adults—registered for the Charlotte event, accompanied by family members. More than a dozen others on the waitlist received a private tour of the Airport. Some are nonverbal, a few have specialized wheelchairs or have Tourette syndrome, while others have hidden disabilities. 

Ariana Jacobowitz, age eight, is excitedly practicing for an upcoming trip in June. “I’m going to the Dominican Republic!” she giggled.

CLT Airport partners with Delta Air Lines and The Arc of North Carolina to bring this national program to Charlotte. It serves as a dress rehearsal for a real flight for individuals with intellectual and developmental disabilities. “Wings for All” provides an opportunity to acclimate to the sights and sounds of a bustling and often crowded airport, which can be overwhelming for someone with sensory issues. Some of the children found comfort with noise-cancelling headphones.

“Many families with an autistic child don’t even try to fly because they are afraid, they are going to be on the plane, and panic,” said CLT Airport Customer Initiative Manager Gail Gillies. “So, this allows them to test it out, to see how they’ll react once they get on the plane.”

“It fosters a welcoming and safe environment,” added Jasmine Sinkler, CLT Airport Accessibility & Equity Specialist. “Programs like this are essential to ensure that all families feel empowered and confident to take flight.”

__Trial Run for Flight__

This is an entirely new experience for Annistyn, who attends York Road Elementary with an Individualized Education Program (IEP). She has never been on an airplane, and neither has her mom, Miranda Baucom, who admits to a fear of heights. 

The family travels only by car, including recent trips to Victory Junction (a year-round camp in Randleman, N.C., for kids with illnesses and chronic medical conditions) and Pigeon Forge, Tennessee. They hope today’s adventure will help them feel confident and comfortable with air travel.

Delta Air Lines flight attendants chatted with guests during check-in, while the Captain, along with First Officer Cayman Howard, handed out trading cards, took photos and answered questions. “I’m just giving back in any way I can,” said Howard. “I hope I can inspire them.”

CLT’s Canine Crew, the Airport’s volunteer team of professional therapy dogs, was also on hand to help calm any jitters and reassure these special travelers, some of whom even packed backpacks and carry-ons.

__Now Boarding__

Once everyone had a boarding pass, the families went through the Transportation Security Administration checkpoint and trekked to gate A-35 for a chicken tender lunch and more selfies. 

The Flight Information Display board showed that Wings for All, Flight 9807, was “departing” on time at 4:30 p.m., and participants lined up in their group numbers to begin boarding the Boeing 717.

Some eagerly found their seats; others cried and felt apprehensive, but eventually, everyone went down the jet bridge. A few, including Annistyn, sat down and fastened their seatbelts but ultimately decided to disembark before the cabin doors closed, which isn’t unusual. Delta Station Manager Keith Fidler says that some of these young passengers will repeat the process a few times before they feel comfortable. 

“Some don’t even get through the door at first, but they get to learn,” said Fidler. “And many have done it for a few years and finally boarded. And that’s what it is about – you don’t get a greater joy than that. I’ve been in the industry 35 years, and when you see people fly who haven’t flown and can have that experience – that’s pretty awesome.”

CLT has hosted the Wings for All program since 2017, and it continues to grow in popularity as families of individuals with disabilities and autism seek new experiences and ways to facilitate much-needed vacations.

Although inclement weather cut their time on the airfield short, it did not dampen spirits. 

“It was incredible,” said Baucom. “Everyone was so welcoming, and I think it will help her since she has now seen the plane on the inside, gone through security, walked on paths and sat in her assigned seat - even if she got off because she was afraid of the storm.”

Annistyn’s parents were thrilled with her progress and plan to try again next year. They say it will all be worth it if “Wings for All” leads to a future family getaway by plane. 


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Travelers Board “Wings for All” Program

## Fuels Convenience for Commuters and Passengers  

It’s quick, it’s convenient and it’s an important milestone!

QuikTrip is the first customer-facing business to open within Charlotte Douglas International Airport’s (CLT) broader Destination District West. The new convenience store, located near Interstate-485 and Wilkinson Boulevard, opened to the public on April 24, following an official ribbon-cutting celebration one day earlier.

It’s a significant step as CLT looks to land more consumer-type businesses near the airport to fill a market gap and meet increasing demand from commuters, airline passengers and rental car customers. 

“The opening of QuikTrip is an exciting addition, enhancing the overall value and experience at the Airport campus,” said CLT Chief Executive Officer Haley Gentry. “It brings much-needed convenience to our travelers, employees and neighbors – and sets the tone for even more amenities to come at the Airport’s front door.”

__More Than a Gas Station__

The “QT” franchise, which bills itself as “More Than A Gas Station,” is a convenience store and gas retailer open 24 hours a day, seven days a week. This will be one of the Tulsa, OK-based company’s larger highway fueling stations, featuring an extensive section of truck fueling facilities separate from passenger-operated vehicle fueling.

It is known for its self-serve fountain drink station, coffee bar, beloved QuikTrip hot dog and an assortment of other made-fresh-to-order food, including pizza, barbeque, sandwiches and soft pretzels.

QT joins the recently developed Amazon Fulfillment Center at 8000 Tuckaseegee Road and Best Buy Distribution at 8737 Todd Road in the Destination District West.

__Destination District Looks to Grow__

CLT’s Destination District is split into three larger areas—West, Central and East. The Central District, spanning 40 acres at the Airport's front entrance, is located near Wilkinson Boulevard and North Josh Birmingham Parkway, directly opposite the iconic CLT “Crown.”

Crosland Southeast was selected in 2024 to help develop the Central District. However, the process started nearly a decade ago with a market analysis to identify what types of businesses were interested in locating around the Airport.

According to CLT Commercial and Community Engagement Director Stuart Hair, it found opportunities for industrial and an unrealized demand for commercial services. “One of the opportunities we identified is for a conference center hotel that has 250-300 rooms so that you can have those two days of meetings with a couple hundred attendees,” said Hair. “There’s a real opportunity for that, we’ve heard that loud and clear.”

“The thing I am most excited about is interest from the top-tier quick service restaurants – brands most of the public is probably familiar with,” added Hair. “No contracts have been signed yet, but the conversations have occurred, and that demand exists today. We think it is going to take the hotels and quick service restaurants coming to fruition before we get sit-down restaurants. I am optimistic we will have a deal this calendar year.”

__Non-Aeronautical Revenue Generator__

CLT Airport's overall property spans 6,000 acres. Two thousand of those acres, purchased over the past twenty years, can be developed since they are not needed for aeronautical activity. This generates non-aeronautical revenue and helps meet the Federal Aviation Administration (FAA) requirements for Airport self-sufficiency.

The new QuikTrip location is expected to generate $16.7 million in rental income revenue for CLT over the 15-year contract, which has options to extend to 49 years.

While QT may be one of the first businesses to open in the broader Destination District, it certainly will not be the last, and it will further diversify CLT’s real estate portfolio. 


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New “QT” in  CLT’s Destination District

If you’ve recently traveled internationally through Charlotte Douglas International Airport (CLT), you may have noticed how quickly you breezed through the U.S. Customs process. You can credit a new three-letter test program called “EPP,” or Enhanced Passenger Processing, that has reduced wait times for most travelers.

“It was super quick,” said Munich to Charlotte passenger Zane Pendleton. “I’ve only been through Customs once before at LAX, and it was the longest day of my life. It was just so packed.”

__Testing Sites__

CLT is one of four sites, along with Dallas-Fort Worth International Airport (DFW), Denver International Airport (DEN), and Seattle-Tacoma International Airport (SEA), where U.S. Customs and Border Protection (CBP) is testing the new biometric screening. CLT joined the test program in early February 2025.

CBP calls it a game changer for travelers in Charlotte. “We can get passengers through faster while completing our CBP processes, and the likelihood of a passenger missing their connecting flights is significantly reduced,” said Acting Port Director Cherrise Montgomery.

The facial comparison technology is designed to create a more secure and seamless process for U.S. citizens entering and exiting the country.

It also prevents CLT’s federal inspection station and primary inspection hall from becoming overcrowded with passengers arriving simultaneously on multiple international flights. During peak times, there can be as many as ten arriving flights, each with an average of 200 passengers on board.

In 2024, 16,283 international arrival flights (including preclearance flights) landed at CLT Airport. That number is projected to increase by 2.1% in 2025.

__How it works__

Travelers who have not already completed their CBP processing in another country will arrive at CLT and present themselves for processing by walking up to one of the designated kiosks. (Global Entry holders will visit a different area.)

A camera linked to CPB’s Travel Verification System compares live facial images with existing photos from the passengers' travel documents and the airline manifest, which the airlines transmit 24 hours before arrival.

Once past the kiosk, the traveler is directed to a CBP officer to complete their declaration of items purchased or obtained while abroad that they are bringing back with them. Then the passenger is cleared to exit and continue their travels or directed to complete further inspection.

Passengers who choose not to have their photo taken will be redirected to a CBP officer to complete their processing.

Even though only U.S. citizens are eligible to pass through EPP, the benefits, including shorter wait times, indirectly extend to non-U.S. citizens.

Since the EPP test program began at CLT in early February 2025, wait times for U.S. citizens (USC) have been reduced by up to 51%. The average wait time for USC went from 16 minutes to 8.63 minutes. The current average wait times for non-U.S. citizens (NUSC) have also decreased from 22 minutes to 14.33 minutes.

__By the Numbers__ (*Updated through 4/6/25 by: CBP Office of Field Operations)

- Up to 51% reduction in (USC) wait times
- Wait times reduced from16 minutes to 8.63 minutes
- Non-USC wait times reduced from 22 minutes to 14.33 minutes

__How is this different from Global Entry?__

There is no cost associated with using the Enhanced Passenger Processing; however, Trusted Traveler Programs like Global Entry, which costs $120 for a five-year membership and requires a background check and interview, provide advantages to trusted travelers.

Passengers who are Trusted Travelers and have Global Entry can bypass EPP, receive TSA PreCheck benefits and access expedited entry benefits during their travel to other countries, making it appealing to frequent overseas travelers.

__CLT International Numbers Growing__

CBP estimates that approximately two million international travelers will pass through CLT in fiscal year 2025 (Oct. 1, 2024 to Sept. 30, 2025), exceeding last year’s total of just under 1.9 million. Approximately 85% of international arrivals into CLT are USC and are eligible for Enhanced Passenger Processing.

The implementation of EPP as a test allows CBP to test technology advances that support the efficient and accurate processing of passengers arriving in the U.S., while continuing to ensure mission-critical actions are accomplished in the execution of CBP’s National Security Mission.

*Photo Caption: CBP officer processes an arriving international traveler at CLT using Enhanced Passenger Processing. Photos courtesy of U.S. Customs and Border Protection*

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