Helpful Tips and Frequently Asked Questions

Obtaining a gate pass is possible, but it must be requested through the airline. Each airline has the ability to grant gate passes for companions of their passengers based on individual circumstances.

Yes, you can assist if you are actively loading or unloading a vehicle a passenger already waiting on the curb. However, if your vehicle is left unattended for any reason, you will receive a ticket.

We have an interfaith chapel on the mezzanine level of the Atrium that is a quiet space. We also recommend the Concourse A Connector (which is to the right when Concourse A branches), as is the quietest section of our airport and there is plenty of seating.

Additionally, we have two Minute Suite locations in our terminal, offering private room rentals by the hour. Minute Suites can be found in the Atrium and on Concourse D.

Unfortunately, we do not currently have a sensory room, but it is on our wish list!

You do not need to prove a disability to use the Sunflower Program. No documents are needed and no questions about your disability should be asked.

We have five pick up locations for sunflower items at CLT. Two are pre-security, two are post-security, and one is in Customs upon arrival from an international destination. You can find a list of all five locations on our webpage here: Hidden Disabilities Sunflower Program.

Additionally, our chaplains carry sunflower items with them.

The program supports individuals with non-visible or non-obvious disabilities who would like to self-identify as potentially needing or wanting offers of assistance. Its purpose is to discreetly signal this to staff so that airport staff are watching out for sunflower wearers, assisting, or just being more patient.

This is an awareness-based program, not a procedural one, as we tell staff that requests, and help should be based on the individual and what kind of help they ask for. Any specific accommodations needed should be requested so that the right assistance can be given. The program is global, with hundreds of airports participating.

We have more information on our website, including a short video about the program: Hidden Disabilities Sunflower Program

The program is awareness-based. Therefore, we do not provide blanketing accommodations or assistance, as it might not benefit everyone. Staff will provide assistance and reasonable accommodations based on the individual's circumstances and request.

Please be encouraged to make any specific requests to staff as needed so they know how best to help you.

CLT does not have any motorized passenger carts due to safety concerns regarding the size of our concourses and the high volume of passenger foot traffic.

The elevators, escalators and moving walkways located in each concourse and through the Atrium may offer some relief while journeying through our airport.

For mobility concerns, we recommend requesting wheelchair service from your airline.

You can request assistance through TSA Cares, a TSA program aimed to help passengers with disabilities, medical conditions and individuals needing additional assistance.

For more information or to request assistance, please click the following link: TSA CARES

Or you can call TSA Cares 855.787.2227 to request assistance. TSA recommends requesting assistance at least 72 hours in advance.

You can request wheelchair service through your airline. You can do this by calling or by managing your trip online or through the airline’s app and selecting the special assistance / wheelchair assistance option. By doing this, you will receive wheelchair assistance at all airports visited during your trip.

All American Airlines passengers, continue driving to the end of the curbside near Door 4. There is typically an attendant present near the blue unloading zone and Wheelchair Assistance sign.

All other airline passengers, notify the airline that you have arrived at the Departures Curbside and be prepared to begin unloading between Doors 1 through 3.

No, curbside parking is prohibited. Vehicles parked at the curb will receive a parking ticket. If you need to assist a loved one into the terminal, we recommend parking in the Hourly Parking Deck. There is a fifteen (15) minute grace period, after which the rate is $8.00 per hour, with a maximum daily charge of $32.

We have Smarte Carte available for rent at CLT Airport for wheeling luggage.

Alternatively, you can contact Air General for assistance. Air General is an airport assistance service that can be booked at a cost. You can find information for them here: Meet & Greet Services