The City of Charlotte and Charlotte Douglas International Airport (CLT) are experiencing a growth spurt.

A new study by the Charlotte Regional Business Alliance predicts that the Charlotte area’s population will increase by 50% by 2050, rising from 3 million to 4.6 million residents.

CLT is now the sixth busiest airport worldwide for aircraft operations and the second largest hub for American Airlines. In 2024, the Airport handled a record 58.8 million passengers, about 30% of whom were local travelers. 

That’s why CLT—owned and operated by the City of Charlotte—is expanding and upgrading its infrastructure. This is done using a combination of federal grants, passenger facility charges and airport revenue bonds, but no local tax dollars.

In May 2025, the Airport priced and sold $291 million in airport revenue bonds to help finance two critical components of the Destination CLT Program—the new Fourth Parallel Runway and Concourse D renovations. The bond sale closed on June 11, 2025.![Concourse D Renovation 7-29-25 (3 of 12)](//images.ctfassets.net/jaw4bomip9l3/3gKdqiGiypnVv8FDOGEZKF/af4a52f2b5c4c1fb7a03750724fc78d3/Concourse_D_Renovation_7-29-25__3_of_12_.jpg)

“A bond is nothing more than a loan,” said CLT Chief Financial Officer Michael Hill. “Instead of going to the bank to get a traditional loan or mortgage, the Airport makes a pool of investment bonds available for competitive sale to investors. These investors let us ‘borrow’ their money in exchange for paying an agreed-upon interest rate over time… and that is driven by the Airport’s credit ratings, which are similar to your personal credit score.”

__Sound Financial Management Rewarded__

CLT is one of a dozen airports in the country with an AA credit rating, the highest an airport can receive. Hill says this rating directly reflects the strength of the Charlotte region, airline passenger activities and conservative financial stewardship.

A bond is paid back through CLT’s various revenue streams, such as parking charges, concessions, passenger facility charges, airline landing fees and rents. 

What makes CLT bonds so attractive for investors? A high credit rating—which gives investors confidence in a timely return with interest—and a prestigious industry award certainly help.

The Air Transport Research Society (ATRS) recently recognized CLT as the most financially efficient airport in North America's over 40 million passenger category for the third consecutive year, based on 2023 financial data. The task force analyzed 205 airports worldwide, focusing on productivity, efficiency, cost competitiveness, and financial results.

“To be recognized again by ATRS affirms the core of our mission and vision,” said Hill. “To connect the world by valuing people, partnerships and productivity and to be the hub of choice with innovative experiences and superior facilities.”

__Upcoming Bonds Aim to Fuel Growth__

CLT will likely return to the bond market in late Spring 2026 to complete funding for the Fourth Parallel Runway Project, which is set to open in Fall 2027. 

According to Hill, anyone can purchase a CLT Airport Revenue Bond. Each bond is $5,000 in denomination and has a stated interest rate. Brokerage firms like eTrade, Charles Schwab, and JP Morgan Investments sell the bonds competitively in the secondary market. 

“So, if you own mutual (bond) funds in your 401(k) or individual brokerage account, there’s a good chance you already own some CLT Bonds!” 


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Covered airport terminal drop-off with glass and steel canopy, cars, and passengers at curbside.

Funding CLT’s Future – Successful Bond Sale & Efficiency Award 

For many travelers, stepping into an Airport Club or Lounge offers a welcome break from their hectic travels. A credit card or a membership fee is usually required. 

However, a spot at Charlotte Douglas International Airport (CLT) stands out as even more “exclusive,” and guess what? It’s free and reserved for our active duty, reserve, or retired military members. It offers a space for them to relax, grab a snack, use the restroom or even enjoy gaming.

__Record-Breaking Visitor Numbers__

CLT Airport’s USO (United Service Organizations) Center is one of three Airport USO Centers in North Carolina, along with Fayetteville Regional Airport (FAY) and Raleigh-Durham Airport (RDU). Additionally, CLT is the busiest USO Center among over 250 worldwide. 

It opened in 2006 in the space previously occupied by a British Airways and Lufthansa Lounge. With a capacity of just 100, it often has lines out the door during peak travel times and averages 500 guests daily. July 2024 was one of its busiest months on record, with one guest checking in every 45 seconds!

Center Operations Specialist Peter Amendola attributes this to Charlotte’s location. “You have Camp LeJeune, Fort Bragg, Fort Jackson, and so you have all these installations nearby, number one,” Amendola said. “And with Charlotte being a hub for American Airlines, that brings a lot of traffic from other areas.” 

All that foot traffic means many hungry soldiers, sometimes accompanied by family members. Rebecca DelPrado and her husband, Trevonn Smith, traveled through CLT from Guam after his three-year deployment to visit family in Florida. 

“We’re exhausted... and we have found that being able to stop at a USO is very comforting,” said DelPrado. “The availability of snacks and coffee, and that it’s free of charge, is very helpful.”![USO Donations 7-15-25 (19 of 21)](//images.ctfassets.net/jaw4bomip9l3/2YSuCnbaqdn8fTIIU8X5W/a27090214e1b792ca813e637494e66de/USO_Donations_7-15-25__19_of_21_.jpg)

__CLT Partners Pitch In__

While the USO budgets for water, soda, snacks, and coffee, it heavily relies on bulk donations from Airport partners. The Center uses about 2,400 bottles of water and forty cases of soda in just one week. 

Paradies Lagardère sponsors “USO Support the Troops” at more than twenty of its Travel Essentials/Brand locations and provides donation boxes in stores, allowing travelers to purchase items such as candy bars or hygiene products.!["Treat Our Troops" donation box with Haribo candy packs, supporting USO and military service members.](//images.ctfassets.net/jaw4bomip9l3/3PJGpQAP7oVuyRuWI9NaZA/1777fb598dfed3de97d660cf7eb78eb0/USO_Donations_7-15-25__21_of_21_.jpg) 

“We have over 20 Travel Essential/Brand concepts that help support the USO, totaling $750K in-kind donations yearly,” said Sam Willhite, Paradies Lagardère Regional Director of Operations & Business Development.

Meanwhile, HMS Host provides essential food staples such as lunch meat, cheese, milk, along with other retail items and refreshments, according to Matt Wissman, HMS Host's Executive Director of Operations. "We also support the USO's holiday event Operation Victory Block when thousands of service members pass through CLT as they head home for the holidays.”

The CLT USO Center states that it would often run low on supplies if it had to rely solely on its budget. They note that donations have a significant benefit for service members and their families.

“It does a lot, I mean just being a retiree or active duty, you know sometimes they fly or have layovers for 36 hours and they are trying to get home, or wherever they are going to, and they come here and it is just like a sigh of relief,” said Isaac White, USO Center Operations Specialist. “And if they can get a recliner or a free bottle of water instead of paying $6, it makes a big difference…it’s a morale booster!”

__How To Help__

Neck pillows, earbuds and accessories such as adapters and charging cords are also needed. Anyone who wants to help can donate at participating Paradies retailers or contact the CLT USO Center on the upper level of the Atrium.

CLT’s USO Center is open 365 days a year, from 6 am to 8 pm, and is staffed by about 300 volunteers. For more information, visit [CLT USO Center](https://www.cltairport.com/airport-info/services-and-amenities/uso-lounge/ "CLT USO Center") or USO.org. A Valid Military ID is required for admission.


A group of people stands inside a USO Donations center.  The interior features a reception desk with staff assisting visitors, military flags along the right wall, and framed photos and memorabilia on display.

Two USO staff members smile in front of the welcome desk, wearing uniforms

Boxes of snacks, fruit, and drinks are stacked in a USO center, ready for distribution to visitors.

Two USO volunteers talk while holding trays of snacks and pastries in a supply room stocked with food and drinks.

Cases of bottled water stacked on a storage shelf

Boxes of Nutri-Grain bars stacked on a  shelf with other snack items in the background.

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Two people smiling and posing together inside a lounge or break area with a U.S. flag in the background.

"Treat Our Troops" donation box with Haribo candy packs, supporting USO and military service members.

USO Center Relies on Donor Support to Serve Our Heroes

Even if you don’t fly private, general aviation probably touches your life.

Charlotte Douglas International Airport’s Fixed Base Operator (FBO) is home to more than just corporate jets and charter flights. It offers many services, and effective July 1, 2025, it has a new name and management.
Modern Aviation took over management of CLT’s FBO at the CLT Executive Terminal—previously managed by Wilson Air Center for the past twenty years. 

FBOs provide general aviation services such as fueling, hangar space, parking, ground handling, maintenance and passenger amenities for non-commercial aircraft, such as corporate jets and privately owned planes. 

__About Modern Aviation__

Established in 2018, Modern Aviation is a national FBO company operating 19 locations across the U.S. and Puerto Rico.

In addition to CLT, Modern Aviation currently has locations at airports including New York’s (LGA) and (JFK), Denver, CO (APA) and Fort Worth, TX (FTW). View the complete list on the [Modern Aviation website.](https://modern-aviation.com/locations/ "Modern Aviation Locations")

__Why Charlotte?__

Charlotte’s FBO is among the busiest in the country. FAA data from 2024 ranked CLT as the 30th busiest general aviation airport in the U.S. 

Modern Aviation officials say those statistics made Charlotte a desirable market.

“Charlotte has become a major hub for finance, manufacturing and technology in the last decade, with a growing reputation as a preferred city for corporate relocation and new business startups given its skilled workforce, business-friendly policies and proximity to key hubs along the East Coast,” said Mark Carmen, Modern Aviation’s CEO. “Charlotte also hosts major sporting and cultural events throughout the year, attracting large numbers of private jets.”

Modern Aviation CLT currently has 28 based tenants, over 66 based aircraft and served 323 airline charters in the last year. It also serves air ambulance and organ donor flights, military aircraft, air cargo operators, flight instruction schools and aerial photographers. 

__Upgrades Coming__

The CLT Executive Terminal experienced a 5% increase in total aircraft operations in 2024, surpassing the less than 1% growth in the overall general aviation industry. 

Modern Aviation is working closely with the Airport and City of Charlotte to monitor growth forecasts as it plans upgrades to the CLT Executive Terminal. 

“The terminal renovation project will enhance the experience for all stakeholders, including passengers, tenants, pilots and employees. Modern Aviation will focus on creating a variety of modern yet comfortable spaces for passengers, tenants, and pilots to relax, socialize or work,” added Carmen. “Our goal is to make the CLT Executive Terminal a place passengers and pilots want to arrive early before their flight to enjoy all the amenities. Further, the front desk and line crew workroom will be strategically positioned and designed to optimize the flow of operations and enhance both safety and efficiency.”

Look for construction on those upgrades to begin in late 2025 or early 2026. 

__First Impressions Matter__

For many business leaders arriving in the Queen City, Charlotte Douglas International Airport’s FBO is the City's front door.

“Industry leaders visit the FBO on a daily basis when coming to Charlotte to make critical decisions such as relocating their headquarters or finalizing business deals that have the potential to bring millions of dollars of economic impact to Charlotte,” said Vince Papke, Modern Aviation CLT General Manager, who credits the FBO with helping to lure the NASCAR Hall of Fame here.

Added Papke: “FBO team members are the first to greet business leaders as they step off their aircraft and the last faces they see when departing. We take that role seriously and consider ourselves Ambassadors for the City of Charlotte, so it’s important that we provide the world-class service that is expected and operate safely.” 


Blue sign for CLT Modern Aviation Executive Terminal at 5400 Airport Dr, with parked cars in background.


Close-up of a private jet's engine and tail on a sunny day at an airport runway.

Modern airport lounge with gray armchairs, coffee tables, and warm lighting in a spacious, open setting.

Glass-canopy airport entrance with flags and parked vehicles in front of a brick-paved driveway.

Modern Aviation-branded EZGO cart parked on an airport tarmac with a jet in the background.

Modern Aviation flyer listing FBO locations across the U.S. and Puerto Rico with a photo of an airport lounge.

Spacious airport lounge with modern seating, natural light, potted plants, and passengers relaxing.

Building signs for CLT Executive Terminal and Modern Aviation, with flowers in the foreground.

General Aviation at CLT Gets “Modern”ized

The Transportation Security Administration (TSA) will no longer require travelers to remove their shoes during the standard screening process, ending a nearly two-decade-old policy at all domestic airports. 

Homeland Security Secretary Kristi Noem officially announced the change on July 8, 2025.

“Thanks to our cutting-edge technological advancements and multi-layered security approach, we are confident we can implement this change while maintaining the highest security standards,” said Secretary Noem.

__TSA Ends Footwear Removal Policy__

Previously, travelers were required to remove their shoes s at security checks unless they had TSA PreCheck. The agency says ending the “Shoes-Off” policy will simplify passenger screening, increase traveler satisfaction, and reduce wait times. (Be aware that there still might be times when a TSA agent asks a passenger to remove shoes.)![Shoes TSA Policy Update 7-29-25 (6 of 6)](//images.ctfassets.net/jaw4bomip9l3/6Yo9xPMuU0Zj3hkG4SMkjn/6eef60ef328fa04025c9578a47276ac6/Shoes_TSA_Policy_Update_7-29-25__6_of_6_.jpg)

TSA will continue a layered security approach, including REAL ID implementation. Since enforcement began on May 7, 2025, airport checkpoints nationwide have seen a 94% compliance rate. (In North Carolina, the compliance rate is 95% of passengers arriving at a checkpoint with either a state-issued REAL ID or an acceptable form of ID, such as a passport.)

__Military Fast Track Screening__

Changes are also afoot for the military community and families traveling through Charlotte Douglas International Airport (CLT) and other select airports.

As part of a nationwide campaign, TSA has partnered with CLT to launch a new program called “Serve with Honor, Travel with Ease,” which offers expedited access for the U.S. Military at CLT’s TSA PreCheck (at Checkpoint 2). It includes:

- Front-of-the-line TSA screening.

- Active-duty armed forces members, Reserve, National Guard, U.S. Coast Guard and Reserve, Military Service Academy students, DOD employees, the U.S. Coast Guard and Reserve, NOAA, and U.S. Public Health Service (USPHS).

- Service members must show a valid military ID. (Co-travelers can accompany them to the front of the checkpoint.)

“Expanding TSA PreCheck benefits will directly assist the more than 100,000 active-duty service members and their families stationed in our region,” said Gregory Hawko, TSA Federal Security Director for North Carolina. “TSA is committed to honoring the service and sacrifice of military families by ensuring their travel is convenient and stress-free.”

TSA PreCheck is free for uniformed service members, spouses get a $25 discount, and Gold Star families can enroll at no charge. Visit [TSA.gov](https://www.tsa.gov/precheck/military/military-travelers "TSA Serve With Honor") for additional details.

__Family Lanes Make Travel Easier__

Good news for families flying during the busy summer travel season! TSA has launched a new campaign called “Families on the Fly” for those traveling with children 12 and younger at select U.S. Airports.

CLT began offering two dedicated family lanes at Checkpoint 1 on Monday, July 14, 2025.

- Two dedicated family lanes

- Checkpoint 1

- Children 12 and under

__New American Airlines "Provisions" Lounge__
![AA Provisions Lounge rendering](//images.ctfassets.net/jaw4bomip9l3/8WEubiCEfHWAbaOEPAnFU/8c0660e3da6eea4b104376ca54fb4f82/AA_Provisions_Lounge_rendering.png)

American Airlines will introduce a new, first-of-its-kind space called the “Provisions by Admirals Club” lounge in late summer 2025. It will be located on Concourse A next to gate A1 at Charlotte Douglas International Airport (CLT). 

Airline officials say the Provisions lounge is a new concept that is simple, streamlined and convenient for travelers with limited time during their journey who may want a quick snack.
*(Photo: Courtesy of American Airlines.)*

__Hit The Slopes – Limited Winter Service to Vail__
![skier-skiing-in-the-mountains-2025-01-16-22-29-17-utc](//images.ctfassets.net/jaw4bomip9l3/2Tj5bTXH6xv7iWUKaqGXtJ/191b2981541e40379de65a6e533f1f9b/skier-skiing-in-the-mountains-2025-01-16-22-29-17-utc.jpg)

And just in time for the holiday ski season: American Airlines is launching new once-a-day nonstop service to Vail, CO (Eagle County Airport – EGE) from December 18, 2025 – Jan. 5, 2026.

CLT is the second-largest hub for Dallas-Fort Worth-based American Airlines.


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What’s New at CLT – Keep Your Shoes On

__HMSHost Bartender Marks Milestone__

When Janice Futrell began working at Charlotte Douglas International Airport (CLT) in the summer of 1975, “Jaws” was scaring moviegoers, Gerald Ford was president and America was dancing to “The Hustle.” There was no internet or cell phones, and the country’s bicentennial was still a year away. 

The 18-year-old arrived at her CLT job interview wearing blue jeans, a t-shirt and flip-flops.

Futrell started working in the coffee shop at the old Airport terminal, then moved to the Cardinal Lounge three months later. “It was dark and dimly lit, and the late actor Peter Graves (Mission: Impossible, Airplane) always came in and hid in the back corner so nobody would see him,” she recalled.

In 1982, she moved into the new Airport terminal when it opened, where she met everyone from NASCAR drivers to actor Martin Lawrence and Cheech & Chong.

July 2025 marks Janice's 50th anniversary at CLT, and she is a fixture at the “First in Flight” bar in the Atrium, operated by HMSHost by Avolta. Her bartending shift begins at 6:30 a.m., and she is always busy. By 8:30 a.m. on this particular Wednesday, she is already serving beers to customers heading to Florida and espresso martinis to a trio of female travelers. 

“Time is irrelevant at the airport,” joked the 68-year-old, who enjoys engaging with passengers and asking them about their journeys. The Charlotte, N.C., native says a half-century in the same job has never gotten old.

“The way I see it is, yes, I’m in the same place all the time, but in my office, I look out the window and see airplanes, the sky and people walking by — it’s amazing!” she said. “I don’t see four walls, and it’s not like a local bar or restaurant where you always see the same people. I get to meet people from all over the world. You ask people where they’ve already been, and then you know the right places to go.” 

Janice has witnessed five decades of development at CLT and several world-changing events, from 9/11 to the COVID pandemic. She says the growth of CLT to the sixth busiest Airport in the world for aircraft operations still astonishes her.

“The growth of the Airport means the growth of the city. Because if the Airport weren’t growing the way it is, the city would not have,” she added. “And it’s like Charlotte went boom and is catching up with Atlanta.”

When asked about the “R” word, she says yes; retirement might happen. Janice has contemplated retiring next year but worries she might get bored. “I don’t want to be one of those people who stay home, and their circle gets small.”

When she's not working, she loves tending her garden, planting flowers and spending time with family. The mother of four, grandmother of six, and great-grandmother of six says she also wants to visit Greece, Germany and Ireland with her husband, Dan.

The longtime bartender calls her “Airport sons and daughters,” her second family, and has built strong friendships with regular customers, many of whom text her when they pass through the terminal. 

“Some are retired and still come by to see me. They send their family members to meet me, which means a lot," she grinned. "I waited on a guy yesterday I’ve known for years, and I finally got to meet his wife when they traveled together for a change. That was very nice.”

Unlike the beloved TV show “Cheers,” Janice admits she doesn’t know everyone’s name. She says she’s terrible with names but never forgets a face. “There’s a lot of them that I stay in touch with. They have my number.”


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Janice Futrell smiles while receiving a plaque during her 50-year anniversary celebration.

Janice Futrell smiles while hugging a guest. 

Janice Futrell stands in front of a crowd during her 50-year anniversary celebration, with decorations and speeches.

Janice Futrell poses smiling with a child and a woman during her 50-year anniversary celebration.

A Toast to Time: 50 Years of Hospitality at CLT 

When the new 10,000-foot Fourth Parallel Runway opens at Charlotte Douglas International Airport 
(CLT) in the fall of 2027, it will join three existing parallel runways, all of which run in a north-south direction. 

Currently, CLT has Runways 18R-36L, 18C-36C and 18L-36R.

However, from May 2026 through September 2026, all three current runways will be renumbered. 

This change is being made for system-wide consistency, safety and compliance with FAA standards and regulations. The timeline also gives pilots enough time to adjust to the changes and for aviation charts to be updated and synchronized—a process that happens every 56 days.

Changing the runway numbers takes a lot of time and manpower. Besides repainting the new numbers—which are 60 feet tall and 20 feet wide depending on the digits—CLT Airfield Maintenance and contractors must update over 120 physical markings and replace dozens of signs. Airside Operations makes sure everything meets standards. 

__The Challenge Of Parallel Runways__

Why are these enormous white markings so important? The numbers offer both a visual cue for pilots and a cross-reference with cockpit instruments, ensuring they are aligned with the correct runway. 

“It is a requirement for precision runways at commercial airports like CLT and assists pilots 
during poor weather and limited visibility,” said Trent Sellers, CLT Airport Planning Project Coordinator.

While multiple parallel runways are common at busy airports (CLT is currently ranked 6th worldwide for aircraft operations), they present specific challenges. 

Because only three runways in the same orientation can be designated as Left, Center or Right, CLT’s fourth parallel runway needed a new designation to prevent confusion or errors for pilots and air traffic controllers.

Therefore, it has been adjusted by one digit (ten degrees), along with the two existing runways on either side. The fourth parallel will be designated Runway 1C-19C. The airport's original runway (18L-36R) will keep the same magnetic heading but will now be called Runway 18-36.

__Here’s what the changes will look like:__

- Runway 18R-36L    becomes   1L-19R
- Fourth Parallel             1C-19C
- Runway 18C-36C    becomes   1R-19L
- Runway 18L-36R    becomes    18-36![RunwayNumbers](//images.ctfassets.net/jaw4bomip9l3/6ls5iyjBpm3Vze7ndibieM/b28c81ba52d589387f835dcaa431405b/RunwayNumbers.png) 

__How are they numbered? Think of a compass.__

The most straightforward explanation of runway numbering is to think of a compass and the nearest magnetic headings:  360 degrees is north, 90 degrees is east, 180 degrees is south, and 270 degrees is west. 

- Runway numbers designate which direction the runway is pointing and go from 1 to 36. 

- To name a runway, you round it to the nearest ten-degree magnetic heading and remove the last zero. 

- For example, if the runway is closest to 360 degrees on a compass, it becomes Runway 36 (pronounced three six), 180 becomes Runway 18 (pronounced one eight), 190 becomes Runway 19 (pronounced one nine), etc. 

- The letter designation of L, R or C stands for Left, Right or Center and further differentiates parallel runways. 

- The reciprocal end of a runway will always be 180 degrees opposite.

__Other Airfield Changes__

Other recent changes on the airfield include the new North End Around Taxiway (NEAT) and South End Around Taxiway (SEAT), which will enable aircraft to avoid crossing an existing runway, and the new Fourth Parallel Runway, which will enhance airfield safety and operational efficiency. 

And if you’re wondering whether a Fifth Parallel Runway might ever be built at CLT, it's possible. On the current Airport Layout Plan, it would be constructed on land east of the Air National Guard base, just west of Billy Graham Parkway—but that is likely decades away.   


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What's In A Number? CLT's New Fourth Parallel Runway 1C-19C

__Hagar Family Foundation Gives Back__

If you grab a taco or tequila at the newly opened Sammy Hagar’s Beach Bar & Grill on Concourse D, know that it’s rock 'n' roll cuisine for a good cause!

On June 24, the Red Rocker and former Van Halen lead singer visited Charlotte Douglas International Airport (CLT) to open the restaurant. Proceeds go directly to food relief and children’s causes.[![Sammy Thumbnail 2](//images.ctfassets.net/jaw4bomip9l3/74BCdsNA28J6m4JfY63rH2/4788d92d84d60fdd5d0f4301448e60a4/Sammy_Thumbnail_2.jpg)](https://youtu.be/28altfvoJeQ?si=ZBltjUMYN7QfKCQq)

According to the musician’s official website, the Hagar Family Foundation has donated over $4 million to local charities since its founding in 2008. In Charlotte, the beneficiaries will be Levine Children’s Hospital and the Hope Street Food Pantry.

“This generous support will help us expand our reach into the communities that need food the most by growing our library mobile food pantries in collaboration with the Charlotte Mecklenburg Library,” said Melody Leedy, Founder/Director of Hope Street Food Pantry. “ We are grateful for this partnership that turns compassion into impact, and we invite others to join us in this mission to bring hope to every corner of Charlotte.”

Hagar, who grew up with limited means and relied on public assistance, said it ultimately fueled his success. “It drives me to want to give back and show kids that if you work hard, there’s going to be an open door out.”


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Sammy Hagar Beach Bar&Grill

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Rock 'n Roll Cuisine for a Cause 

After spending more than a decade as a self-described “road warrior”—catching Monday morning flights and returning late Thursday nights—retired business consultant Pat Ferrell might seem like the last person you’d expect to spend time at Charlotte Douglas International Airport (CLT).  But last year, she and her 3-year-old Landseer Newfoundland, Caia, joined the CLT Canine Crew therapy dog program.

“I thought it would be a great way to help others who might be stressed about flying or having a bad day,” said Ferrell. “And it turned out to be a great decision!” Caia chimed in and barked, “There are so many nice people to pet me and tell me how beautiful I am. And so many belly rubs. I love the Airport!”

__Ten Years of Service, Smiles and Cuddles__

On May 15, the CLT Canine Crew celebrated its tenth anniversary of providing hospitality, hugs and soothing distractions to airport travelers. The program began with just five teams and now boasts 24 teams (dogs and handlers) and continues to grow.

Owners and their four-legged friends must volunteer for at least two 2-hour shifts each month. Handlers need to be at least 18 years old, and dogs must be a minimum of two years old and registered with the Alliance of Therapy Dogs, Inc.

You’ll see them in their blue Canine Crew polo shirts working at five locations throughout the terminal, including the Atrium, Concourses D, E and A. They can also volunteer for a pre-security shift in the Ticketing area or Baggage Claim. 

Volunteer Programs Coordinator Christina Nunez has overseen the Canine Crew for the past three years. “A customer could be having a horrible day, and as soon as they see one of our dogs, their face lights up and their worries float away,” said Nunez. “That puppy love is so powerful!”

Not only is it powerful, but it’s also therapeutic. “Interacting with dogs can lower stress hormones, such as cortisol, and increase the level of oxytocin, a hormone associated with feelings of well-being,” added Nunez. “Even brief interactions, like petting a dog for just a few minutes, can have positive effects.”

__How It Began__

San Jose Mineta International Airport (SJC) was the first to start a therapy dog program shortly after 9/11, and now some programs even include cats, rabbits and birds. Here are some CLT stats:

- 	2015 - CLT Airport Canine Crew began. 
-   84 Therapy Dogs over 10 years
-   Volunteers work two, three-hour shifts per month, any day between 8 a.m. and 8 p.m.
-   Canine teams interact with an average of 150 to 200 guests per shift.
-   In 2024, “Kiwi,” a miniature horse, joined the Canine Crew as an April Fool’s Day surprise. 

__Lasting Impressions__

Elizabeth Fulk, a dedicated volunteer for eight years, and her Greyhound, Mollie, are seasoned members of the CLT Canine Crew. Each shift brings hundreds of encounters with travelers, ranging from brief exchanges to those that create lasting memories. 

“On one occasion, a business traveler whose flight had been delayed or cancelled multiple times knelt to pet Mollie and was brought to tears being able to relieve some of the anxiety of such a long day,” said Fulk. “Another was encountering a lady who was traveling back from her mother’s funeral. Her response after loving on Mollie was that she needed that so much after a long few days.”

CLT’s Canine Crew has become so popular that they now have their own coloring book, trading cards and a calendar may be in the works. Yes, these pooches could soon be pin-up dogs!

Matt Petrunyak and his 11-year-old Vizsla, named Mary Jane, just completed a year of volunteering. Even though Mary Jane recently retired (her “sister,” Shine, is joining the Crew), Petrunyak stated that Mary Jane’s special hugs are now known worldwide, thanks to the CLT Canine Crew. 

“I knew that Mary Jane would love the people, but was uncertain about all the noises and activity,” he admits. “However, she ignores all the distractions and looks for people to engage with. The primary difference from other therapy dog volunteering opportunities is the volume of people we interact with daily. On our latest visit, we counted 185 passengers in two hours.”

Volunteer Pat Ferrell recalled, “We recently met a very harried mother with a small child who was on the autism spectrum and clearly anxious,” she added. “Caia sat right next to his stroller and allowed him to hug her, which calmed him down considerably … his mom was grateful to see a 120-pound dog be so gentle with her baby.”

__Sit, Stay – Join the Canine Crew Today!__

As the CLT Canine Crew looks ahead, they are always seeking friendly and motivated dog teams to join the program. If you believe you have what it takes and can put your best “paw” forward, applications are available via email on the CLT Airport website. A site visit is also required, along with background checks, badging, fingerprinting and training—a process that takes approximately 4 to 6 weeks to complete.

The “pup” perks of the job include plenty of ear rubs, selfies, smiles and more. As for celebrity encounters? “We’ve met tons of really great people, but no celebrities … yet,” said Ferrell.

Woofed Caia: “I’m a celebrity.” 😉

Click here to learn more: [CLT Canine Crew volunteer opportunities.](https://www.cltairport.com/community/volunteer-opportunities/clt-canine-crew-community/)


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Canine Crew Celebrates A Decade Of Doggone Greatness

You packed your swimsuit, a beach hat and a good book. Now, you need to navigate Charlotte Douglas International Airport (CLT) on your way to your summer travel destination. 

And with the Terminal Lobby Expansion (TLE) nearing completion, there are several changes to be aware of, especially if you haven’t visited in a while. “If you only travel once every summer, it’s totally different than last summer when you came through here,” said Jerome Woodard, CLT Chief Operating Officer.

Approximately 8.1 million passengers are expected to depart from CLT during the summer travel period, which runs from Memorial Day through Labor Day. This figure is about 8% lower than 2024 levels and 2.5% higher than 2023 levels.

__The Busiest Days__

During the Independence Day Holiday - from Friday, July 4 through Tuesday, July 8 - CLT anticipates 925,000 passenger arrivals and departures. That’s a 2.5% decrease from the same period last year.

The busiest travel days are expected to be:
- Thursday, July 3,
- Sunday, July 6, and 
- Monday, July 7

To help ensure a smooth journey, below are recent changes at CLT this year to be aware of:

__Ride Share Relocated – Here’s Where to Go__
- Uber and Lyft ride-share services have relocated from the lower-level Arrivals/Baggage Claim area to the inner lane of the upper-level Departures/Ticketing area for both drop-offs and pick-ups.

“That has been a home run,” said Woodard. “We have received a lot of positive feedback. Operationally, it has been hugely impactful in reducing traffic and improving traffic flow.”

__Checkpoint 2 Open, Exit Lane 4 Closure Dates__

- Checkpoint 2 became fully operational on March 26 and is the brand-new Primary TSA Pre-Check location. This means that Checkpoints 1, 2 and 3 are now all operational.

CLT has consolidated its five previous checkpoints into three larger ones, adding four additional screening lanes for a total of 21 lanes, which includes 11 Automated Screening Lanes (ASL). The TSA estimates that it will be able to screen 600 more passengers per hour. 

- Exit Lane 4 on Concourse D/E Connector remains partially closed for overnight shutdowns from June 26 to July 11 to allow for terrazzo and overhead repair work. 

- Signage will direct customers through the Atrium and to Exit Lane 2, located next to Chick-fil-A.

__REAL ID Enforced – CLT Compliance Strong__

- As of May 7, REAL ID enforcement began for domestic air travel. Without one, you could face delays and enhanced screening at TSA Checkpoints.

TSA says REAL ID compliance at CLT has been robust, with 92.3% of travelers now presenting an acceptable form of ID at checkpoints. Passengers may also use a passport if they do not have a REAL ID.

__Opa! New Nonstop Route to Greece__

American Airlines began seasonal non-stop service to Athens, Greece (ATH) on June 5 with a gate celebration featuring dancers, food and two Greek Orthodox priests who blessed the passengers and plane.

The new Athens route will operate through September 2025 and is currently CLT’s longest, at approximately 10 hours and 20 minutes and 5,500 miles.

Read more about some of the first passengers jetting off to experience [Greece Like a Local.](https://www.cltairport.com/news/stories/item/opa-new-flights-connect-charlotte-and-athens-greece/)

__New CLT Restaurants & Shops__

Check out some of these new concessions now open in the CLT terminal:

- Sammy Hagar’s Beach Bar & Grill –Concourse D
- Chick-fil-A – Atrium (remodel)
- Charlotte – Atrium
- iStore – Concourse C
- Dunkin’ – Departures/Ticketing 

__Coming This Summer:__

- Catawba Trade – Atrium
- Great American Bagel – Concourse D
- iStore –Concourse A (remodel)
- Bojangles –Concourse B (remodel)
- Starbucks – Concourse A Connector (remodel)

Also, make sure to [book parking](https://www.cltairport.com/parking/) and join our [CLT Royalty Program](https://www.cltairport.com/royalty-information/) before you arrive. Check out more [travel tips](https://www.cltairport.com/news/stories/item/travel-tips/).

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Flying This Summer? Here's What's Changed At The Airport

Carolina Blue skies welcomed golfers at Cramer Mountain Club in Cramerton, NC, on Monday, June 9, for the sixth annual 2025 Airport Community Partnerships Golf Tournament. This event was rescheduled from April to June because of severe thunderstorms.

The 144 golfers who registered for the event raised $144,054 for the Renaissance West Community Initiative (RWCI). Since 2019, $623,503 has been raised for non-profit organizations serving people who live near the Airport.

The tournament was created as a way for Charlotte Douglas International Airport (CLT) and its business partners to give back to their neighbors on the west side of Charlotte. In fact, RWCI was the first recipient of funds raised during the inaugural year of the golf event in 2019.

“The partnership between RWCI and has been extremely valuable,” said RWCI Interim CEO Dr. Laura Colson. “In addition to financial support, the airport has provided opportunities for students to visit and learn about careers at the airport.”

__Renaissance West at Work__

RWCI works to end intergenerational poverty through a holistic revitalization effort. It refers to itself as a “community quarterback” for the 1,300 area residents who live in the Renaissance and Little Rock Apartments and along the West Boulevard Corridor.

Here are some ways the funds raised at the golf tournament help support the RWCI:

- Gap scholarships to the Howard Levine Child Development Center to assist parents with childcare.
- Funds supplemental positions at the Renaissance West STEAM Academy (700-plus students)
- Work with partners to provide out-of-school time opportunities for students in the community. 
- Provide four Life Navigators to assist families on budgeting, goal setting, and other activities to promote upward mobility.

__CLT Gives Back__

CLT served as the presenting sponsor, along with American Airlines, Paradies Lagardère and HMS Host. Numerous other sponsors on site included: Seven Jars Distillery, Primal Brewery, DaVinci Jets, Inter-faith Airport Chaplaincy, Terracon Consultants, S&ME, Diageo Spirits, Mt. Olive and C Design.

“At CLT, we believe in being more than just an airport—we are a vital part of the Charlotte community,” said Ted Kaplan, CLT Chief Business & Innovation Officer. “It’s important that we give back in the places where our employees, customers and neighbors live. Thanks to your generosity, we are making a meaningful difference in our community.”

Although the tournament was initially postponed in April due to severe weather, it still had a direct impact. Approximately 80% of the food and beverage donations intended for that day were instead served at Renaissance West and the Roof Above Men’s Shelter. 


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Etihad Airways is set to begin service from Charlotte Douglas International Airport (CLT) to Abu Dhabi (AUH) on May 4, 2026. As the national airline of the United Arab Emirates, Etihad plans to operate four weekly nonstop flights from CLT utilizing its flagship Boeing 787-9 Dreamliner. 

The airline said it identified Charlotte as a promising hub that would meet the demand for one-stop connections to the Middle East and beyond, particularly to India and Southeast Asia. 

“We’re excited to be the first airline from our region to serve this market,” said Antonoaldo Neves, Etihad Airways Chief Executive Officer. 

“Charlotte is a destination that has a very fast-growing economy, which is linked to the growth that Abu Dhabi is having at the same time,” added Adria Rabassa, Etihad’s Director of Network and Scheduling. Rabassa also cited the upcoming Formula One Etihad Airways Grand Prix in December 2025 and the plans for a Disneyland Theme Park as attractions for U.S. tourists. 

__Local Cultural Impact, International Ties__

The long-haul route also will enhance and support cultural ties within a growing demographic in Charlotte.

“This is exciting news for our Indian community,” said Lal Vishin, President of the Indian Association of Charlotte, who estimates that the current Indian American population exceeds 50,000. Vishin added that the new Etihad route could be a game changer for them.

“Travel to India is often essential for family reunions, cultural connections and business opportunities,” said Vishin. “The new nonstop service to Abu Dhabi could make it easier for them to stay connected with their roots and explore new business prospects.” 

CLT Airport is currently the sixth busiest airport in the world for aircraft operations. In 2024, CLT welcomed a record 58.8 million passengers, with international passenger traffic increasing by 13%. CLT currently serves 43 international destinations. Etihad will become CLT’s fourth foreign flag carrier.

“Etihad’s arrival is a milestone for CLT as we continue expanding our global reach,” said Haley Gentry, CEO of Charlotte Douglas International Airport. “This new route opens the door to the Middle East and beyond, providing our passengers with greater access to international destinations and strengthening Charlotte’s role as a key gateway for global travel.”

__Longest Route, Largest Aircraft__

When service begins next year, the 15-hour flight to Abu Dhabi will be CLT’s longest route and the first scheduled service by a Boeing 787 in the Airport's history. 

Passengers also benefit from U.S. Customs Pre-Clearance in Abu Dhabi, allowing them to arrive in Charlotte as domestic travelers, which speeds up entry and connection times.

Charlotte will become Etihad’s sixth market in the U.S. and the seventh in North America, joining Atlanta, Chicago, Boston, Washington, New York and Toronto. 

Tickets are available now – visit cltairport.com [Etihad Airways](https://www.cltairport.com/airport-info/airlines/)


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CLT Gains Direct Service To Middle East Via Etihad Airways

Come hungry and prepare your sweet tooth! The CLT Airport Overlook’s food truck program is serving up new flavors this summer, with two shifts available every Friday, Saturday, and Sunday for your dining and plane spotting enjoyment.

In addition to a single lunch shift from 11 a.m. to 3 p.m., a dinner shift has been introduced from 4 p.m. to 8 p.m. Each shift will feature two food trucks, including a sweets vendor and a savory option, offering a wider range of culinary options for visitors to this popular Airport attraction.

The CLT Food Truck Program lineup now features 26 vendors, including these three new delectable additions:

- 	Peace, Love & Soul Food – Southern comfort classics served with heart
-   A Little Taste of Chicago – Authentic Chicago-style hot dogs and more
- 	Fried Plantains Exotic – Flavor-packed Jamaican-Caribbean fusion

“Vendors were eager for more flexible operating times and visitors wanted more choices throughout the day,” said Marcus Choi, Business Diversity & Development Specialist Lead. “By offering both a savory and a dessert truck during each shift, we’re doubling the variety and ensuring there’s something tasty for everyone, whether they’re stopping by for a midday bite or an evening treat.”

__Something for Everyone__

Since the permanent Airport Overlook officially opened at its new location in June 2024, the 600,000-square-foot area, which features a playground and a display of retired military aircraft, has developed a loyal customer base for participating vendors like Ian and Ayana Bowleg. 

Their company, “Smallcakes,” specializes in freshly baked goods and ice cream. It operates three local storefronts and a food truck.

“We have been one of the original vendors for the Overlook, even before the pandemic, going back to both the old location and the workers' facility (CLT Fleet Maintenance Facility), to ensure that all facility members could participate,” said Bowleg. “The CLT Overlook is very important to me because we get to serve families in our community. Our customer base is from two to 80 years old!”

Vendor Kimberly Brice, the owner of “Kimmy’s World of Ice Cream,” joined the Overlook program in November 2024. The native Charlottean recalled that watching kids celebrate birthday parties under the canopy or families enjoying picnics reminds her of her childhood.
![Kimmy-s ice cream2-cropped (1)](//images.ctfassets.net/jaw4bomip9l3/2Ip4MpE7J06j9jk4GcsYiX/399057c039a8eff4af396b8080240be1/Kimmy-s_ice_cream2-cropped__1_.jpg)
“Growing up, I loved going to the Candy Lady's house in my neighborhood, where you could get ice cream, hot dogs, popsicles, candy, chips, and pickles — it was right at my fingertips,” said Kimmy. “As I got older, I wanted to bring back that joy for adults and allow the younger generation to experience the Candy Lady…on wheels!”

__Seeking Fresh Flavors and Unique Concepts__

CLT is always seeking enthusiastic new vendors with fresh flavors and unique concepts. Interested vendors can visit the [CLT Food Truck Program](https://www.cltairport.com/community/food-trucks/) page to download the application and review the requirements. Or they can also email inquiries to foodtrucks@cltairport.com


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Craving More? Overlook Food Truck Program Adds Hours, Dishes

Greece is celebrated as the cradle of democracy, the Olympic Games, and many of history's greatest philosophers; it also occupies a cherished spot in the hearts of numerous families in the Charlotte region.

Alex Kastanas Holladay, her husband Ryan, and their four-year-old son are among the many passengers taking advantage of American Airlines' new seasonal service from Charlotte Douglas International Airport (CLT) to Athens International Airport (ATH), beginning on June 5, 2025.
![Athens Story family](//images.ctfassets.net/jaw4bomip9l3/3yWc922HEaMk4vGqkx1maz/fcf4633958ab1f6f4148bf37fd192a74/Athens_Story_family.jpeg)
Alex's parents and in-laws are joining her and her husband on a trip to Greece for their son’s baptism. “We are departing at different times from CLT, but all booked on the same return flight, which will be a great help on such a long daytime flight with a four-year-old,” said Kastanas Holladay.

For years, the Kastanas family has visited Greece each summer to visit their extended family. This year, they are excited to fly nonstop from CLT to Athens, with a flight time of approximately 10 hours and 20 minutes. 

“As a child, my memories of traveling to Greece are of very long flights with very tedious connections, most often in other countries, feeling so close to our destination but separated by a frustrating layover and another three- to four-hour flight,” she added. “This new route means less anxiety and less time in transit, meaning more time with the family that we’re traveling there to be with – and less hesitation to book the travel in the first place!”

__Charlotte’s Greek Community__

Charlotte has a rich Greek history. According to the Greek Orthodox Archdiocese of America, the first Greeks settled in the Queen City around 1910.

The city also hosts one of the largest Greek festivals in the United States. The Yiasou Festival, which began in 1978, occurs each September at Holy Trinity Greek Orthodox Cathedral on East Boulevard in Charlotte’s Dilworth neighborhood. The festival attracts tens of thousands of visitors throughout its three-day duration.

Many families in the larger Charlotte Greek community keep strong ties to their homeland and often travel to visit family and friends. The Greek tourism industry, in general, has boomed since the pandemic.

__Tourism Booming, Market Demand Up__

According to global data website Statista, Greece welcomed a record 40.7 million international travelers in 2024, a 12.8% increase from the previous year. Athens had the largest number of visitors.

American Airlines' new service to Athens will complement the airline's existing routes from Chicago (ORD), New York (JFK) and Philadelphia (PHL). The airline announced this new seasonal route from Charlotte last September, and it is set to operate from June 2025 to September 2025.

“American Airlines continuously evaluates customer demand to ensure we offer flights to the right places at the right times. This is especially true for our second-largest hub at Charlotte Douglas International Airport (CLT), where we proudly offer nonstop service to more than 170 destinations worldwide,” said Ralph Lopez Massas, American’s Senior Vice President of CLT Operations. “New service to Athens (ATH), one of Europe’s most popular travel destinations, allows our customers to experience the rich culture and cuisine of Greece, explore ancient ruins and enjoy the beautiful Greek islands. “ 

The flight from Charlotte to Athens marks CLT’s longest nonstop air service yet, spanning approximately 5,500 miles. 

__Do Like the Locals Do!__

Kastanas Holladay offered this advice on how to experience Greece like a local.

“Go slow! Ruins are great to see, but they start to look the same after a while,” she said. “Instead of packing your days with sightseeing, plan time to take a walk through the neighborhood around your destination – stop and have a coffee and a pastry, watch the Yiayias (grandmothers) and Pappous (grandfathers) strolling and chatting,” she said. “Savor your time like a Greek would!”

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Opa! New Flights Connect Charlotte and Athens, Greece

Valet parking at CLT just got a glow-up! 

Improvements to the Airport’s premium parking product began in August 2024 and wrapped up in mid-March. 

Drivers can enter the Valet area via the Valet ramp on level 1 of the Hourly Deck and will quickly notice an enhanced experience.

“It’s still going to operate in the same footprint, but the passenger experience will be better because the space is being renovated and brought up to a better standard, more of a red-carpet type of experience that’s more in line with the Terminal Lobby Expansion itself,” said CLT’s Parking & Ground Transportation Revenue Manager Garrett DiCorpo. “We’re using the same materials, the same terrazzo flooring, the same wall paneling, so it all blends in seamlessly.”

__Enhanced Design__

The refined aesthetics include additional seating, improved signage, sliding glass doors, flight information displays and a custom LED light canopy over the drop-off/pick-up area. Travelers will see new steel safety bollards and a permanent service counter. The Valet parking product will continue to include complimentary EV charging and luggage assistance, while customers can opt to pay for a vehicle wash and detailing service. 

The Valet price will remain the same for now - a $45 max daily rate. The ultra-convenient option allows you to drop off your keys with the attendant and go. Travelers will now have direct private access to the east underground walkway to access escalators/elevators up to the terminal lobby.

Parking Administrator Andy Fox stated that while travelers are encouraged to pre-book Valet parking to secure the best rates and a guaranteed parking space, the drive-up option will remain available since customers sometimes do not realize they need Valet parking—until they do. 

“We want to be here as a last-minute drive-up option for that panicking traveler,” said Fox. “Whether it’s a family of four that can’t afford to miss their flight, or maybe someone’s business depends on not missing that flight.”

__Convenient Time-Saver__

Out of nearly 25,000 parking spots at CLT, approximately 1,200 are allocated to the terminal's Valet location. An additional 1,200 spots are available at Express Deck Preferred — a Valet service that provides a shuttle to and from the terminal.

With a record 58.8 million passengers traveling through CLT in 2024, the Valet option, which was once seen as a "luxury," has become a favorite choice or even a necessity for some business and leisure travelers.

“People become stressed when they travel, and they want convenience. Valet allows them to get in and out quickly,” said Fox. “Once passengers arrive back at CLT, they’re just ready to get home.”   

[Learn more](https://www.youtube.com/watch?v=RNHtnemeF88) for directions to access Valet parking.

__Drop Off:__   Drive-Up or prebook at __parkCLT.com__ or on the CLT app.

__Pickup:__    Call 704.629.8111 or follow the Valet signs in the terminal lobby and proceed to the east underground walkway.


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Valet Parking Elevates Premium Services

A lush “Carolina Canopy” now wraps the walls of the International Arrivals area at Charlotte Douglas International Airport (CLT). 

Installation began in March 2025 and was completed in April.

__A Soothing Effect__

The large-scale ceramic tile and glass mosaic, created by Houston-based artist Dixie Friend Gay, stands 8 feet 3 inches high and extends 80 feet. Gay researched the area’s native plants and birds and incorporated them into her vibrant design.

Travelers may recognize Redbuds and Dogwoods in spring bloom; however, Gay says her work has a very intentional effect. 

“In science research, it’s proven that nature images lower blood pressure and slow the heart rate,” said Gay. “Carolina Canopy” is an immersive experience to create this visceral reaction. Visitors will be one with the birds in the canopy. It will create an altered state and smooth out the rough edges caused by travel and immigration.”

Gay is well-known for her public art commissions and has also created pieces for numerous other airports, including Dallas Love Field, Houston’s George Bush Intercontinental Airport, Reno-Tahoe International Airport and the Port of Miami. In 2003, she was recognized as Texas Artist of the Year, and Americans for the Arts recognized her public art in its “Public Art Year in Review”.

__Artist Selection Process__

Artists showcased at CLT undergo thorough vetting. Representatives from the Public Arts Council, the community, the Airport and airline partners evaluate applications, interview the artists, assess their portfolios and approve the artwork. The entire process, from artist selection to project completion, can take up to three years.

“Having art in the Airport aligns with the city’s identity and promotes cultural understanding,” said CLT Art Program Manager Dena Jones. “It makes art accessible to all.”

So, the next time you pass through the Airport, be sure to look around and immerse yourself in our ever-growing “gallery.”


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“Carolina Canopy” Brings Life to International Arrivals’ Walls

The Volunteer Program at Charlotte Douglas International Airport (CLT) celebrates its 20th anniversary on May 15, 2025, and is already looking ahead and planning for its next decade of service.

It’s a huge milestone for the group, which currently includes 53 volunteers who dedicate a minimum of three four-hour shifts each month to assist passengers inside CLT’s ever-expanding terminal.

Airport Volunteers are strategically located in high-traffic areas of the terminal, typically by flight information display boards, TSA checkpoints and near exits. You’ve probably noticed their blue vests with the lowercase “i” within a circle (the universal symbol for “information”) on the back. 

__Two Decades of Service (2005-2025)__

Since its inception in 2005, the Airport Volunteer program has collected some truly impressive numbers:
- Total number of  Airport Volunteers – 137
- Customer connections - 3,453,708
- Total hours served – 124,511
- Average number of customers helped per volunteer – 25,209

__Daily Interactions__

Each volunteer averages 179 interactions daily and keeps track of them with a handheld tally counter. Their primary job is informational and wayfinding, but every shift is really a small microcosm of society. The good and the bad.

“People want to be heard, and we see these brief interactions as an opportunity to leave a lasting impression of CLT,” according to Airport Volunteer Programs Manager Diana May. “I tell the volunteers not to take things personally. You are just the lucky one who was nice enough to lend your ear.” She says the ideal volunteer is someone who loves learning, is outgoing and empathetic. 

“Are we saving the world? No. But we are helping people along their journey. And not every journey is a vacation,” said May. “Not everyone is going on a honeymoon. Many people are going to visit a loved one for the last time, they are going to a funeral, maybe they are going to a job interview, or they could be travelling for work. People travel for various reasons, and you never know where someone is on that journey.”

__Top Questions & Celebrity Encounters__

Some of the top 20 most frequently asked questions include, “Where is Baggage Claim? Where is the nearest restroom? Where are the various lounges? And where can I smoke?” The recently relocated rideshare pick-up and drop-off area (to the inner lane of the upper-level Ticketing/Departures area) has also raised numerous questions from passengers. “Our environment is constantly changing,” added May. “And you have to keep up with the changes.”

Other volunteer interactions might involve travelers with dementia or Alzheimer's who have become separated from their families, as well as assisting passengers who are lost due to language barriers.

Volunteer Nancy F. said some requests are more unusual than others. “A couple flying overseas asked me to witness their will!” she recounted. Another time, after she helped a passenger find his gate at the end of Concourse E, he wrote her a thank-you note in Arabic on his phone. “The grateful look on his face still makes me teary!”

Every shift brings surprises and even some celebrity sightings, including the late sportscaster Greg Gumbel, actor Bill Murray and many others.

“The most interesting person I met was Henry “The Fonz” Winkler, who was flying to L.A. on the way to the 2018 Emmy Awards,” said volunteer Lolo P. “He wore his customary plaid jacket, waved, and smiled at everyone who approached him and yelled Fonzie quotes at him. He was genuine and graciously agreed to take a picture with us for our volunteer newsletter. And incidentally, he won an Emmy that weekend for his acting (in the HBO Series “Barry”).

__Volunteer Training & Recruitment__

The training to become a CLT Airport Volunteer is extensive, requiring at least four to six weeks. Additionally, the program can onboard only six volunteers at a time.

Applicants must undergo a background check and fingerprinting, attend an open house, three classroom training classes, a pre-security tour and serve three shadow shifts with veteran volunteers in different locations. (Even though the volunteers only work in post-security locations, people still ask questions about all areas of the Airport.)

The program enjoys a strong retention rate but anticipates many future retirements, as the average volunteer age is now 79. While most Airport Volunteers stay an average of 9.7 years, 41% have already surpassed that, so CLT is working to recruit new members.

Current volunteers come from diverse backgrounds and careers and include a former chief financial officer, a retired Charlotte-Mecklenburg police officer, a retired medical software executive, a retired telecom technician and entrepreneur turned home builder, a former teacher and even a stay-at-home mom. More than 40% of them live outside of Charlotte. 

__A Unique Opportunity__

The program manager admits this is not a “one-and-done” drop-in volunteer opportunity. However, if you are 18 years or older, have 12 hours per month available and want to make a direct impact, she encourages interested candidates to apply. Airport Volunteers get free parking and even discounts at select concessions. 

“The energy and excitement of the terminal is unlike any other place you will volunteer,” said May. “The people watching, the people meeting, the conversations you will have, the whole experience is unique, and you will be in great company. And you will leave every day knowing exactly how many people you helped. If that isn’t the ultimate feel-good, I don’t know what is.”

To learn more about becoming an Airport Volunteer, visit the CLT Airport website ([CLT Airport Volunteers](https://www.cltairport.com/airport-info/services-and-amenities/airport-volunteers/)) or go to [Volunteer Match](https://www.volunteermatch.org/) for additional information.

Read what three of CLT’s original Airport Volunteers have to say about their experience in the program over the last 20 years in the latest [CLTea blog](https://www.cltairport.com/news/blogs/item/still-walking-the-walk-20-years-of-volunteering-at-clt/).

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Cheers to 20 Years! Honoring Our Airport Volunteers

Seven-year-old Annistyn “Annie” C., from Rock Hill, S.C., is like many first-grade girls. On Saturday, May 3, she chose a pink athletic dress paired with pink cowgirl boots. Her favorite activities include playing with Barbies, enjoying board games, shopping at Target, eating at Chick-fil-A and visiting the park. 

What makes Annistyn unique is a rare genetic mutation called STXBP1. Her secondary diagnoses include epilepsy, ADHD, Autism, speech delay, developmental delay, sleep apnea and impaired cognition. 

Despite these numerous challenges, her parents, Miranda and Patrick, strive to give Annie as much normalcy as possible, so they signed her up for the “Wings for All” program at Charlotte Douglas International Airport (CLT) on the first day the application opened. 

“Annistyn is most looking forward to sitting on the airplane for the first time,” said Miranda. “Due to her medical history, it hasn’t been feasible for us. The most difficult part will be the crowd and noise. Also, she has decreased mobility and range of motion, so walking far is difficult.”

__A Positive Partnership__

This year, 55 participants—ranging from six years old to young adults—registered for the Charlotte event, accompanied by family members. More than a dozen others on the waitlist received a private tour of the Airport. Some are nonverbal, a few have specialized wheelchairs or have Tourette syndrome, while others have hidden disabilities. 

Ariana Jacobowitz, age eight, is excitedly practicing for an upcoming trip in June. “I’m going to the Dominican Republic!” she giggled.

CLT Airport partners with Delta Air Lines and The Arc of North Carolina to bring this national program to Charlotte. It serves as a dress rehearsal for a real flight for individuals with intellectual and developmental disabilities. “Wings for All” provides an opportunity to acclimate to the sights and sounds of a bustling and often crowded airport, which can be overwhelming for someone with sensory issues. Some of the children found comfort with noise-cancelling headphones.

“Many families with an autistic child don’t even try to fly because they are afraid, they are going to be on the plane, and panic,” said CLT Airport Customer Initiative Manager Gail Gillies. “So, this allows them to test it out, to see how they’ll react once they get on the plane.”

“It fosters a welcoming and safe environment,” added Jasmine Sinkler, CLT Airport Accessibility & Equity Specialist. “Programs like this are essential to ensure that all families feel empowered and confident to take flight.”

__Trial Run for Flight__

This is an entirely new experience for Annistyn, who attends York Road Elementary with an Individualized Education Program (IEP). She has never been on an airplane, and neither has her mom, Miranda Baucom, who admits to a fear of heights. 

The family travels only by car, including recent trips to Victory Junction (a year-round camp in Randleman, N.C., for kids with illnesses and chronic medical conditions) and Pigeon Forge, Tennessee. They hope today’s adventure will help them feel confident and comfortable with air travel.

Delta Air Lines flight attendants chatted with guests during check-in, while the Captain, along with First Officer Cayman Howard, handed out trading cards, took photos and answered questions. “I’m just giving back in any way I can,” said Howard. “I hope I can inspire them.”

CLT’s Canine Crew, the Airport’s volunteer team of professional therapy dogs, was also on hand to help calm any jitters and reassure these special travelers, some of whom even packed backpacks and carry-ons.

__Now Boarding__

Once everyone had a boarding pass, the families went through the Transportation Security Administration checkpoint and trekked to gate A-35 for a chicken tender lunch and more selfies. 

The Flight Information Display board showed that Wings for All, Flight 9807, was “departing” on time at 4:30 p.m., and participants lined up in their group numbers to begin boarding the Boeing 717.

Some eagerly found their seats; others cried and felt apprehensive, but eventually, everyone went down the jet bridge. A few, including Annistyn, sat down and fastened their seatbelts but ultimately decided to disembark before the cabin doors closed, which isn’t unusual. Delta Station Manager Keith Fidler says that some of these young passengers will repeat the process a few times before they feel comfortable. 

“Some don’t even get through the door at first, but they get to learn,” said Fidler. “And many have done it for a few years and finally boarded. And that’s what it is about – you don’t get a greater joy than that. I’ve been in the industry 35 years, and when you see people fly who haven’t flown and can have that experience – that’s pretty awesome.”

CLT has hosted the Wings for All program since 2017, and it continues to grow in popularity as families of individuals with disabilities and autism seek new experiences and ways to facilitate much-needed vacations.

Although inclement weather cut their time on the airfield short, it did not dampen spirits. 

“It was incredible,” said Baucom. “Everyone was so welcoming, and I think it will help her since she has now seen the plane on the inside, gone through security, walked on paths and sat in her assigned seat - even if she got off because she was afraid of the storm.”

Annistyn’s parents were thrilled with her progress and plan to try again next year. They say it will all be worth it if “Wings for All” leads to a future family getaway by plane. 


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Travelers Board “Wings for All” Program

## Fuels Convenience for Commuters and Passengers  

It’s quick, it’s convenient and it’s an important milestone!

QuikTrip is the first customer-facing business to open within Charlotte Douglas International Airport’s (CLT) broader Destination District West. The new convenience store, located near Interstate-485 and Wilkinson Boulevard, opened to the public on April 24, following an official ribbon-cutting celebration one day earlier.

It’s a significant step as CLT looks to land more consumer-type businesses near the airport to fill a market gap and meet increasing demand from commuters, airline passengers and rental car customers. 

“The opening of QuikTrip is an exciting addition, enhancing the overall value and experience at the Airport campus,” said CLT Chief Executive Officer Haley Gentry. “It brings much-needed convenience to our travelers, employees and neighbors – and sets the tone for even more amenities to come at the Airport’s front door.”

__More Than a Gas Station__

The “QT” franchise, which bills itself as “More Than A Gas Station,” is a convenience store and gas retailer open 24 hours a day, seven days a week. This will be one of the Tulsa, OK-based company’s larger highway fueling stations, featuring an extensive section of truck fueling facilities separate from passenger-operated vehicle fueling.

It is known for its self-serve fountain drink station, coffee bar, beloved QuikTrip hot dog and an assortment of other made-fresh-to-order food, including pizza, barbeque, sandwiches and soft pretzels.

QT joins the recently developed Amazon Fulfillment Center at 8000 Tuckaseegee Road and Best Buy Distribution at 8737 Todd Road in the Destination District West.

__Destination District Looks to Grow__

CLT’s Destination District is split into three larger areas—West, Central and East. The Central District, spanning 40 acres at the Airport's front entrance, is located near Wilkinson Boulevard and North Josh Birmingham Parkway, directly opposite the iconic CLT “Crown.”

Crosland Southeast was selected in 2024 to help develop the Central District. However, the process started nearly a decade ago with a market analysis to identify what types of businesses were interested in locating around the Airport.

According to CLT Commercial and Community Engagement Director Stuart Hair, it found opportunities for industrial and an unrealized demand for commercial services. “One of the opportunities we identified is for a conference center hotel that has 250-300 rooms so that you can have those two days of meetings with a couple hundred attendees,” said Hair. “There’s a real opportunity for that, we’ve heard that loud and clear.”

“The thing I am most excited about is interest from the top-tier quick service restaurants – brands most of the public is probably familiar with,” added Hair. “No contracts have been signed yet, but the conversations have occurred, and that demand exists today. We think it is going to take the hotels and quick service restaurants coming to fruition before we get sit-down restaurants. I am optimistic we will have a deal this calendar year.”

__Non-Aeronautical Revenue Generator__

CLT Airport's overall property spans 6,000 acres. Two thousand of those acres, purchased over the past twenty years, can be developed since they are not needed for aeronautical activity. This generates non-aeronautical revenue and helps meet the Federal Aviation Administration (FAA) requirements for Airport self-sufficiency.

The new QuikTrip location is expected to generate $16.7 million in rental income revenue for CLT over the 15-year contract, which has options to extend to 49 years.

While QT may be one of the first businesses to open in the broader Destination District, it certainly will not be the last, and it will further diversify CLT’s real estate portfolio. 


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New “QT” in  CLT’s Destination District

If you’ve recently traveled internationally through Charlotte Douglas International Airport (CLT), you may have noticed how quickly you breezed through the U.S. Customs process. You can credit a new three-letter test program called “EPP,” or Enhanced Passenger Processing, that has reduced wait times for most travelers.

“It was super quick,” said Munich to Charlotte passenger Zane Pendleton. “I’ve only been through Customs once before at LAX, and it was the longest day of my life. It was just so packed.”

__Testing Sites__

CLT is one of four sites, along with Dallas-Fort Worth International Airport (DFW), Denver International Airport (DEN), and Seattle-Tacoma International Airport (SEA), where U.S. Customs and Border Protection (CBP) is testing the new biometric screening. CLT joined the test program in early February 2025.

CBP calls it a game changer for travelers in Charlotte. “We can get passengers through faster while completing our CBP processes, and the likelihood of a passenger missing their connecting flights is significantly reduced,” said Acting Port Director Cherrise Montgomery.

The facial comparison technology is designed to create a more secure and seamless process for U.S. citizens entering and exiting the country.

It also prevents CLT’s federal inspection station and primary inspection hall from becoming overcrowded with passengers arriving simultaneously on multiple international flights. During peak times, there can be as many as ten arriving flights, each with an average of 200 passengers on board.

In 2024, 16,283 international arrival flights (including preclearance flights) landed at CLT Airport. That number is projected to increase by 2.1% in 2025.

__How it works__

Travelers who have not already completed their CBP processing in another country will arrive at CLT and present themselves for processing by walking up to one of the designated kiosks. (Global Entry holders will visit a different area.)

A camera linked to CPB’s Travel Verification System compares live facial images with existing photos from the passengers' travel documents and the airline manifest, which the airlines transmit 24 hours before arrival.

Once past the kiosk, the traveler is directed to a CBP officer to complete their declaration of items purchased or obtained while abroad that they are bringing back with them. Then the passenger is cleared to exit and continue their travels or directed to complete further inspection.

Passengers who choose not to have their photo taken will be redirected to a CBP officer to complete their processing.

Even though only U.S. citizens are eligible to pass through EPP, the benefits, including shorter wait times, indirectly extend to non-U.S. citizens.

Since the EPP test program began at CLT in early February 2025, wait times for U.S. citizens (USC) have been reduced by up to 51%. The average wait time for USC went from 16 minutes to 8.63 minutes. The current average wait times for non-U.S. citizens (NUSC) have also decreased from 22 minutes to 14.33 minutes.

__By the Numbers__ (*Updated through 4/6/25 by: CBP Office of Field Operations)

- Up to 51% reduction in (USC) wait times
- Wait times reduced from16 minutes to 8.63 minutes
- Non-USC wait times reduced from 22 minutes to 14.33 minutes

__How is this different from Global Entry?__

There is no cost associated with using the Enhanced Passenger Processing; however, Trusted Traveler Programs like Global Entry, which costs $120 for a five-year membership and requires a background check and interview, provide advantages to trusted travelers.

Passengers who are Trusted Travelers and have Global Entry can bypass EPP, receive TSA PreCheck benefits and access expedited entry benefits during their travel to other countries, making it appealing to frequent overseas travelers.

__CLT International Numbers Growing__

CBP estimates that approximately two million international travelers will pass through CLT in fiscal year 2025 (Oct. 1, 2024 to Sept. 30, 2025), exceeding last year’s total of just under 1.9 million. Approximately 85% of international arrivals into CLT are USC and are eligible for Enhanced Passenger Processing.

The implementation of EPP as a test allows CBP to test technology advances that support the efficient and accurate processing of passengers arriving in the U.S., while continuing to ensure mission-critical actions are accomplished in the execution of CBP’s National Security Mission.

*Photo Caption: CBP officer processes an arriving international traveler at CLT using Enhanced Passenger Processing. Photos courtesy of U.S. Customs and Border Protection*

Officer EPP

CLT Tests Enhanced Passenger Processing, Cuts Customs’ Wait Times

“Sing us a song, you’re the piano man, sing us a song tonight,” crooned the legendary Billy Joel. 

Another piano man - this one from the Queen City - could emerge as the next breakout star of “American Idol.” 

Singer, songwriter and musician Josh King is competing in Season 23 of the popular ABC show, and if he looks familiar, it’s because you might have seen him tickling the ivories and belting out tunes at the Airport.

“It’s very exciting to have one of our volunteer piano players as an American Idol contestant,” said Charles Tabor, CLT Airport exhibit coordinator. “I’m excited not only for Josh to get this opportunity, but also for CLT and the other players in the piano program, who will gain exposure and hopefully opportunities like this.” 

The 24-year-old King has been a CLT volunteer since 2018, performing on the baby grand piano in the Airport Atrium. “I remember seeing a piano at the Airport when I flew in once, so I reached out to see if I could volunteer,” he said. “I love to watch planes, so being able to play piano and watch the aircraft taxi out is pretty nice.”

The volunteer piano gig has its perks, like having one of the Beach Boys stop by to give career advice or joining classical violinist and YouTube star Rob Landes for an impromptu concert during his layover at CLT. 

__Volunteer Piano Program__

King is one of six professional musicians who perform regularly at CLT Airport, sharing their talents with the traveling public passing through the Atrium. To be considered, the pianists must apply to the program, audition and display a vast song library. They also must be able to engage with inquiring customers and positively represent the City of Charlotte and CLT. 

“A lot of passengers are stressed out from traveling and the presence of live music is a brief respite for many of them,” said King. “So, a lot of people feel comfortable coming up to the pianists to share what they are going through.”

__Auditioning for Idol__

Last fall, King successfully auditioned for “American Idol” and received a golden ticket to advance to the Hollywood round - quite an achievement considering tens of thousands of singers submitted online audition videos for show producers before being invited to a live audition in front of the judges in Nashville.

“It was a relatively challenging drive as it was only a few days after Hurricane Helene, and a large portion of I-40 was closed due to the damage,” recalled King. “My dad helped with the drive so I could use the time to prepare for the audition.”

__How It Began__

King’s musical journey began as a child when the late James Cotton, a Grammy-winning American blues harmonica legend, mentored him. Cotton encouraged King to explore different genres, which led to his unique sound. King says if Cotton were still with us, he would probably tell him “Not to let the pressure get into my head.”

__Thank You, CLT!__

No matter what happens on his “American Idol” journey, King says his goal is to be a performer for the rest of his life. “I appreciate all the support everyone has shown me over the years,” added King. “Every tip and message people have left me at CLT has been invaluable in helping me follow my dreams and encouraging me not to give up. So, I just want to say, ‘thank you!’”

Several other contestants from North Carolina launched successful music careers after competing on the show, including Charlotte’s own Fantasia Barrino, Clay Aiken, Chris Daughtry, Kellie Pickler, Scotty McCreery and Caleb Johnson.

__Want to Vote for Josh?__

Season 23 of “American Idol” airs Sundays at 8 p.m. EST on ABC-TV. Tune in to watch Josh compete and cast your vote! 


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CLT Pianist Lands on “American Idol”

Two incredible new pieces of original artwork now adorn CLT’s terminal. Whether passengers depart or arrive, these installations give everyone something to admire.

__“Weightless Monument” – A Modernist Hanging Masterpiece__

Los Angeles-based artist Benjamin Ball has created a massive hanging sculpture in Concourse A-Phase One. This modernist installation, titled “Weightless Monument,” stretches 90 feet and showcases vibrant clouds of delicate, interlacing stainless steel ball chain segments suspended in catenary curves beneath the skylight. The artwork seeks to capture the essence of light and space. As natural light changes throughout the day and evening, the piece's reflective qualities also will evolve.

“I think it’s amazing,” said traveler Bob Glah of Colorado. “I love how the primary colors interact with one another…as you look at it, it almost turns purple.”

Ball’s team spent four months fabricating the materials in his studio, using algorithms to arrange the 10,000 tiny chain segments -approximately 28 miles in length - into three-dimensional patterns connected to a cable system with four anchor points. Despite its enormous size, the suspension has a “see-through” effect.

“In the flow, some travelers will see the dynamics of moving water or billowing clouds. Others might see a jet trail,” said Ball, the co-founder of Ball-Nogues Studio. “My aim is not to prescribe references, but to turn the traveler’s imagination loose so they can create their own meanings.”

The award-winning artist has exhibited at major institutions around the world and completed public commissions for Los Angeles International Airport, San Diego International Airport, the Chicago Transit Authority, Royal Caribbean International and the Coachella Valley Music and Arts Festival, among others.

__“Nurture and Nature” Arrives in Domestic Arrivals__

The philosophical debate on “Nurture and Nature” inspired Nigerian-born, Brooklyn-based artist Olalekan “LeK” Jeyifous, who is known for addressing social issues through his artwork. Jeyifous is also a trained architect, which proves useful when designing large-scale pieces. “It’s not just about solving spatial challenges; it’s about telling stories,” he said.

Jeyifous’s vinyl tile mural — which spans 3,800 square feet and weighs 11,560 pounds — now graces the Airport’s Domestic Arrivals area. (A mirror image of it will eventually be installed alongside a second set of escalators leading to Baggage Claim.)

It showcases illustrations and iconography that represent the business and industry in Charlotte and Mecklenburg County, N.C. - including banking, energy, motorsports and the film industry — alongside imagery of the region's native plants and wildlife. The bold, graphic panels are arranged in alternating blocks, in a nod to the tradition of Black American quilting patterns.

Jeyifous expressed excitement that his work at CLT will reach such a wide audience. “It’s one of the reasons that, as a visual artist, I decided to do public art because the gallery space can feel a bit intimidating and sometimes exclusionary,” he said. “So having my work in a public space that your everyday person passes and can appreciate is incredibly exciting...to bring artwork to individuals who may not be going to art galleries and museum openings on a regular basis.”

Jeyifous received a bachelor’s degree in architecture from Cornell University, where he currently serves as a visiting lecturer. His work has been exhibited at the Museum of Modern Art in New York City and the Studio Museum in Harlem. Jeyifous also has created large-scale public installations for X’s (formerly Twitter) Manhattan offices and at the 2017 Coachella Valley Music and Arts Festival.

View other [artwork throughout the terminal ](https://www.cltairport.com/airport-info/airport-art/)and where you can see them firsthand at CLT. 


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New Terminal Artwork Captivates Passengers

New concessions at CLT are delighting taste buds, effusing rich fragrances and providing pampering from your head to your toes. 

The Waterman Fish Bar, a Charlotte local favorite, is serving up scrumptious seafood on Concourse C. Menu items include fish and shrimp tacos, fisherman’s pick sandwich, fish n’ chips, N.C. mountain trout, citrus salmon, clam chowder and lobster rolls. There’s also fresh shucked oysters from the raw bar. 

Breakfast pairs perfectly with a Shipwreck Mary or Passionfruit Mimosa. The Waterman is open daily from 6 a.m. to 10 p.m.

Cinnabon in making air travel sweeter on Concourse A. Passengers can treat themselves to the classic Cinnabon roll, caramel pecanbon, churro sticks, bonbites, cold brewed iced coffees, or Chillattas in the flavors of Oreo cookies and cream, strawberries & cream and double chocolate mocha. Cinnabon is also located in the Atrium. 

MAC on the D/E Connector was remodeled to include the rememberable fragrances of Jo Malone, known for unique scents and high-quality ingredients. Stop in to pick up bestsellers – “English Pear & Freesia,” “Cypress & Grapevine” or “Wood Sage & Sea Salt”– to name just a few.

A massage, manicure, pedicure and facial – have one of each at Be Relax Spa on the A Connector and D/E Connector. They also offer waxing and sell massagers for your eyes, back, muscles and neck. According to the company’s website, “The primary mission of Be Relax is to ensure weary travelers have accessible relaxation options wherever they may be, delivering a consistently relaxing experience for every guest.” Hours of operation are 7 a.m. to 10 p.m.

Concessions coming soon are:
- Sammy Hager’s Beach Bar and Grill – Concourse D
- Great American Bagel – Concourse D
- Catawba Trade – Atrium
- Charlotte – Atrium 
- Dunkin’ – Ticketing

CLT has more than 130 concession locations. See what [restaurants and retail stores](https://www.cltairport.com/shop-dine-and-relax/) are awaiting your visit. 


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Discover Latest Concession Openings

Things are about to get real with REAL ID. 

Starting May 7, travelers who want to board domestic flights without a REAL ID could face significant delays and enhanced screening at airport security checkpoints. 

“They may still be allowed to fly, but their screening experience will take longer,” said Daniel Velez, Transportation Security Administration (TSA) regional spokesman. “The TSA officer may ask them to complete an identity verification process, which includes collecting information like their name and current address, as well as other information to confirm their identity. They also will undergo enhanced screening.”

__What is REAL ID?__

The new requirements - passed by Congress in 2005 - resulted from the 9/11 Commission’s recommendations to establish minimum security standards for state-issued driver’s licenses and identification cards. REAL ID will be required to board federally regulated commercial aircraft, access certain federal facilities and enter nuclear power plants. It is designed to prevent fraud and counterfeiting and expedite the screening process.

“You can use a passport if you don’t have REAL ID yet,” added Velez. “It will more than likely be the most popular alternative for most people who do not have a REAL ID.”

Public uptake for REAL ID has been somewhat sluggish. Currently, 30 states have 59% or less REAL IDs as a percentage of all state IDs. In South Carolina, 62% of all cards issued are REAL IDs. In North Carolina, it is now 51%.

__Do I need one? It depends.__

While REAL ID is optional in North Carolina and South Carolina, if you opt out, you will need to provide additional identification and paperwork to board a domestic commercial flight or visit select federal facilities and military installations.

You do not need a REAL ID to drive, vote, apply for federal benefits, enter a federal facility that does not require an ID (like a post office), or participate in federal law enforcement proceedings, such as serving on a grand jury. Anyone under 18 traveling with an adult will not need a REAL ID, but the adult companion will need one.

__How do I get a REAL ID?__

The easiest way to get a REAL ID is to visit your state’s driver licensing agency and provide the necessary documentation, which can vary but typically includes your full legal name, date of birth, social security number, two proofs of address for your primary residence, lawful status and sometimes evidence of any name change.

You can check if your current driver’s license, enhanced driver’s license or identification card is already REAL ID compliant by looking for a star or the word “enhanced” in the top right corner.

Fees differ by state, but they tend to be comparable to those for a standard license or renewal.

For more information on REAL ID, visit:
- [TSA REAL ID](https://www.dhs.gov/real-id)
- [NCDOT Real ID](https://www.ncdot.gov/dmv/license-id/nc-real-id/Pages/default.aspx)
- [SCDMV Real ID](https://sc.accessgov.com/motorvehicles/Forms/Page/motorvehicles/sweetcaroline/0)

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REAL ID Gets Real in May

Don’t wing it on your upcoming travels!  Incorporate the tips below to help ensure a smooth trip.
- [Reserve parking online](https://www.cltairport.com/parking/) in advance. Of the Airport’s 25,000 parking spots, 15,000 are available for online booking. The [Royalty Program](https://www.cltairport.com/royalty-information/) allows travelers to earn rewards with points earned by booking CLT Airport parking online at [parkCLT.com](https://www.cltairport.com/parking/) or on the CLT Airport app. Download the free, all-in-one CLT Airport app at the [App Store](https://urldefense.com/v3/__https:/apps.apple.com/us/app/clt-airport/id1459226423__;!!LcufUzPfjw!DEwUMB9YuMKqEb0-yEKo_rns9NQZkp7vRdw3cQjP-aUcNreYIYOrwW6CMHWRy3p8-z1K92J8N2bDiA$) or on [Google Play](https://urldefense.com/v3/__https:/play.google.com/store/apps/details?id=com.cltairport__;!!LcufUzPfjw!DEwUMB9YuMKqEb0-yEKo_rns9NQZkp7vRdw3cQjP-aUcNreYIYOrwW6CMHWRy3p8-z1K92LA0hoOaA$).  
- Consider alternate routes in case of traffic congestion. Use a navigation app to avoid trouble spots.
- Be inside the terminal at least two hours before a domestic flight and three hours before an international flight.
- Plan to reach your parking space thirty minutes before your desired arrival time at the terminal.
- REAL ID enforcement began May 7 – Visit [tsa.gov](https://www.tsa.gov/) for up-to-date guidance on prohibited items and screening procedures. All concourses and aircraft gates are accessible from any security checkpoint.

__Stay Informed__

- Connect with your airline or monitor the CLT Airport app for flight updates. Check in for your flight before leaving home and save your boarding pass on your mobile phone.
- Review the [TSA website](https://www.tsa.gov/travel/security-screening/whatcanibring/all) for information on what you are allowed to bring through security. You can also text “travel” to AskTSA (275-872) or send a message through Facebook Messenger, X (formerly Twitter) or Apple Messenger.
- Check the CLT Airport website and app for [shuttle bus wait times](https://www.cltairport.com/airport-info/bus-wait-times/) and [security checkpoint wait times](https://www.cltairport.com/airport-info/security/).
- Follow @CLTairport on [Facebook](https://www.facebook.com/cltairport/), [X](https://x.com/CLTAirport) (formerly Twitter), [Instagram](https://www.instagram.com/cltairport/), [YouTube](https://www.youtube.com/CLTAirport) and [LinkedIn](https://www.linkedin.com/company/charlotte-douglas-international-airport/) for the latest Airport news.

__Explore CLT’s Growing Food, Shopping & Art Scene__

Whether you’re craving a bite to eat, looking for a place to shop, or just want to get your steps in and explore the terminal, you can find it all at CLT! The CLT Airport app allows you to browse options. Click on “change area” to sort them by location or check out CLT concessions here.  


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Don’t Wing It: Prepare to Fly

CLT, along with its tenants and partners, is hosting an Airport Job Fair from 9 a.m. until noon on Saturday, April 26, at Bojangles Coliseum (2700 E. Independence Blvd.) 

Hundreds of full- and part-time, seasonal and temporary positions are available from entry level to managerial.

Employers will include, American Airlines, PSA Airlines, Paradies Lagardère (CLT’s retail concessionaire), HMSHost (CLT’s food and beverage concessionaire), the Transportation Security Administration, City of Charlotte - Aviation Department and various other city departments.  

Recommended attire is business casual. Attendees should bring multiple copies of their resumes. On-site interviews and conditional offers may be available during the event.

CLT is one of the largest employers in the Charlotte region, supporting approximately 184,400 jobs for North Carolina and South Carolina residents, according to a recent study conducted by the Institute for Transportation Research and Education at North Carolina State University.

As the seventh busiest airport worldwide for aircraft movements, CLT offers a wide range of employment opportunities, including airline, retail, food and beverage, security and customer service.

Check out [cltairport.com/careers](https://www.cltairport.com/careers/) to view current Aviation Department and other job openings as well as to watch videos about the benefits of working at CLT as described by Airport employees. 


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Elevate Your Career Attend the April 26 Airport Job Fair

Travelers passing through Charlotte Douglas International Airport (CLT) now have a fresh reason to look forward to their layovers. On Dec. 18, Delta opened its first-ever Sky Club at CLT, offering a stylish and spacious haven for both business and leisure passengers. “It’s always exciting to plant roots in a new market and introduce Delta Sky Club® to a new group of customers,” said Claude Roussel, Vice President – Delta Sky Club® and Lounge Experience. “We can’t wait for our Charlotte guests to experience the amenities and hospitality that have made our clubs so popular across the country.”

__A Stylish, Nature-Inspired Space__

At 14,000 square feet, the new lounge is located on the mezzanine level of Concourse A Expansion - Phase II and can seat 246 guests. The design is a nod to Queen Charlotte herself, and the city’s botanical heritage, with bold floral motifs and natural elements inspired by lush green spaces. Guests can relax in an airy, open space with views of the concourse below and the airfield, making it the perfect spot to unwind before a flight.

__Top-Notch Amenities for Every Traveler__

The Sky Club is designed to meet the needs of a variety of travelers. Whether you're catching up on work or taking a break, the lounge has you covered. There’s a large buffet with a selection of fresh food, plus two beverage stations to keep you refreshed. For those seeking quiet time, six soundproof booths (including an Americans with Disabilities Act (ADA)-compliant option) provide a peaceful, private space to work or relax.

__Comfort and Convenience in One Place__

The lounge’s layout ensures comfort and flexibility, with plenty of seating options for travelers who need a spot to relax, work or just recharge. It’s a perfect blend of convenience and luxury—whether you’re in a hurry or have time to spare.

__Want to Visit the Sky Club®?__

The Sky Club® can be accessed with a membership, or by being a Reserve Card holder. To learn more, visit Delta’s Membership & Access Options.

__A Welcome Addition to CLT__

With daily flights to major hubs, this new lounge offers a premium space to relax before heading out on your next adventure. Whether you're traveling for business or leisure, Delta’s Sky Club at CLT offers a chic, relaxing environment to make your journey even more enjoyable.

“We can’t wait for Charlotte customers to experience the hospitality and service that make Delta Sky Clubs so beloved across our network,” said Tim Genovese, Director – Sky Club operations and design. “The design of the lounge is beautiful, and the amenities are best-in-class – but it’s our service that truly sets our clubs apart.”

Modern airport lounge with stylish seating, marble tables, decorative lighting, and large windows overlooking the tarmac.

Travelers passing through Charlotte Douglas International Airport (CLT) now have a fresh reason to look forward to their layovers. On Dec. 18, Delta opened its first-ever Sky Club at CLT, offering a stylish and spacious haven for both business and leisure passengers. “It’s always exciting to plant roots in a new market and introduce Delta Sky Club® to a new group of customers,” said Claude Roussel, Vice President – Delta Sky Club® and Lounge Experience. “We can’t wait for our Charlotte guests to experience the amenities and hospitality that have made our clubs so popular across the country.”

Delta Sky Club® Arrives at CLT

__What to Expect in 2025__
It’s a new year, which means added improvements and the introduction of more passenger enhancing initiatives at CLT. From the completion of the Terminal Lobby Expansion to the debut of new concessions and artwork, 2025 is shaping up to be a big year for the Airport.  

Discover what lies ahead for 2025.

## __Destination CLT Projects:__

__Terminal Lobby Expansion__
Yes, it’s happening. The Terminal Lobby Expansion (TLE) will wrap up this fall. Before then, Checkpoint 2 will open in early spring for Spring Break travelers.

The Airport also is installing three additional Automated Exit Lanes in Ticketing and two more baggage carousels in Baggage Claim.

The TLE project is adding 175,000 square feet to the lobby and renovating another 191,000 square feet of existing space.

__Fourth Parallel Runway__
Concrete paving of CLT’s Fourth Parallel Runway begins this year and will conclude in early 2027. Grading is underway through mid-2026, while drainage pipe installation and utility work will continue.

CLT’s $1.006 billion airfield project will boost operations with the addition of the 10,000-foot-long by 150-foot-wide runway that will be located west of Runway 18C/36C and serve departing traffic. The opening and commissioning are scheduled for fall 2027.

Among other improvements to CLT’s airfield, in mid-January aircraft began using the North End Around Taxiway (NEAT), which enhances connectivity between the west runway and terminal ramp.

__Terminal Renovations__
Renovations will remain underway for Concourses D and E. The makeover includes restrooms, lighting, seating and terrazzo flooring upgrades. Concourse D renovations will run through fall 2026; and Concourse E’s completion is targeted for spring 2027.

Also on the to-do-list, the Airport is planning to replace several boarding bridges throughout the terminal this fall.

__Added Service__

Starting May 2, Frontier Airlines will offer twice-weekly nonstop flights from CLT to Tampa International Airport, increasing to four times a week on May 22.

American Airlines will launch nonstop, daily service from Charlotte to Athens, Greece beginning June 5. 

Book now at CLTairport.com.

## __New Artwork__

__Concourse A Artwork__
Artist Benjamin Ball’s suspended artwork was installed in late January on Concourse A Phase I. There is not a specific name for the artwork right now, but it was created using chains to create flow and movement in the design.

__“Nurture and Nature”__
In February, artwork titled "Nurture and Nature" by Olalekan “Lek” Jeifous will debut near domestic arrivals in Baggage Claim. The work uses various shapes and patterns to help convey aspects of nurture and nature.

__Mural Changes and Holiday Dècor__
Preparation work will begin this fall for ten new gate murals in Concourses A, B and C.

Also be on the lookout for new holiday décor at the end of the year in the terminal lobby.

__New Concessions__
Whether it’s shopping or dinning, 2025 concession openings will provide more options for passengers.

-     The Waterman Fish Bar (Concourse C)
-     Charlotte's Landing (Concourse A)
-     Catawba Trade (FKA Mint Trading) (Atrium)
-     Dunkin’ (Lobby-Ticketing Level)
-     Sammy’s Beach Bar & Grill (Concourse D)
-     Great American Bagel (Concourse D)

Learn more about CLT’s construction projects, artwork and concessions by visiting cltairport.com.

Busy airport drop-off area with multiple cars, passengers, and luggage under a large glass and steel canopy.

What to Expect in 2025
It’s a new year, which means added improvements and the introduction of more passenger enhancing initiatives at CLT. From the completion of the Terminal Lobby Expansion to the debut of new concessions and artwork, 2025 is shaping up to be a big year for the Airport.   


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