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25 Faces of CLT

Briana McNeil

Briann McNeil

Name: Briana McNeil
Employer: American Airlines

What is your job title?
Flight Service Manager

How long have you worked at CLT?
Six and a half years

What originally attracted you to working at CLT?
What originally attracted me to working at CLT was a close friend of mine from church. He told me about Piedmont Airlines, which at the time was holding open interviews. Since moving to the Charlotte area in 2011, I had been searching for regular employment, and I was very eager to attend this event. I never imagined working for an airline, but I was open to new opportunities. Almost seven years later, I cannot imagine doing anything else.

Describe your typical workday.
On a typical work day, I arrive at my office and stow my belongings. I make my rounds to speak to all my coworkers who are present. I then make my way back to my desk and pull all of my reports needed for processing for my flight attendant group. Afterwards, I check my voicemails and then my email. I prioritize each of those items and I spend the rest of my day processing my reports, replying to emails and returning calls. I also visit the concourse and complete gate checks at various aircrafts. If needed, I also assist our Crew Service Center with answering calls. At the end of the day, I list items I was unable to complete and set that as a priority for the next day.

What do you like most about working at CLT?
What I like most about working at CLT is the hustle and bustle of the day and the relationships that exist across departments. It is a common bond and respect that we have for one another that allows us to work toward our company and airport goals, which enables us to make CLT one of the world’s most thriving and successful airports. I also love the rocking chairs!

What daily attitude/saying/motto do you bring to your job?
My daily attitude going in to work is a positive one. There are never two days that are exactly the same working in the airline industry, so one has to be ok with change. I go in prepared to work one way, but knowing that at any point those plans can quickly change, and I have to be willing to adapt. A quote I use as a motto that is also posted in my office reminds me daily to continue to work hard even when no one is looking. “Work hard in silence and let success make the noise.”

Do you have any fun memories or moments/stories from your time at CLT that you would like to share?
One fun moment from my time at CLT occurred when I volunteered with various departments along with the USO, North Carolina and Carolina Panthers to make blankets for Giving Tuesday in 2017. The completed blankets were donated to the Snowball Express families that year for their send off from CLT. It was a fun day of collaboration and volunteering to make blankets for a wonderful cause!

What keeps you at CLT?
What keeps me at CLT is my family as well as a wonderful career. Becoming a part of the American Airlines family is one of the best things that has happened to me and my career. I have gained a multitude of information and developed valuable skills with every position that I have had since my start. I have grown as a person throughout my career with this company and I received so much support from my family and coworkers. To have my family at home and then come to work with extended family has made all the difference with my continued stay in Charlotte.

What makes the city of Charlotte a special place to live/work?
The city of Charlotte is a place that is constantly growing and evolving. The culture of Charlotte is also a unique feature in that it has art, a great night life and a plethora of diverse cultures of food. There is something for everyone no matter what your career field or interests may be.

What is the best advice you’ve gotten from someone since starting work at CLT?
“You only get to make a first impression once.” A few months ago, my manager critiqued me on an email that I sent. My day was really hectic, and I was balancing and attempting to complete multiple items at once. I received an email that she was copied on and I quickly responded with a couple sentences so that I could work to finish my other tasks. She later stopped by my office and asked me about my email response. I explained to her about my day and how much I had going on at that moment. She then stated that you only get to make a first impression once. That encompasses both email and face to face encounters. It is not that anything was wrong with how I responded, but there was additional information that I could have added to help correctly portray what I intended to express. After that discussion, I have always kept that piece of advice in mind with all of my interactions with every person I come in contact with both professionally and personally. I aim to make a good first impression with everyone that I meet.

If you could hop on a plane and fly anywhere, where would you fly and why?
If I could hop on a plane and fly anywhere, it would be Dubai. A few of my friends have visited recently and posted pictures on social media. Every time I tell myself that, I have to see it for myself in person! It seems to be a wonderful place to visit and immerse myself in their culture. My plan is to travel to Dubai within the next five years.