Parking Tips & FAQs
- Be prepared. Allow extra time to park, especially on peak travel days. Sundays and days preceding and following holidays are exceptionally busy. Peak travel days/times also include Thursday, Friday and Sunday evenings and Monday, Tuesday and Saturday mornings.
- Remember where you’ve parked by taking a photo of the sign identifying the level and row nearest your vehicle in a parking deck or near the shuttle bus shelter in a parking lot. You may also write this information on your parking ticket and take it with you.
Frequently Asked Online Booking Questions
Same-day booking is limited for all products, with a minimum of 3 hours in advance with the exception of Daily Decks and Express Deck Self-Park.
CLT has a limited number of spaces available to book online, with certain products that are only available online during certain times of the week. Just because the product is not available to book online does not mean the product is not available for drive-up purchase. Please visit the Real-Time Parking Map prior to arriving at the Airport to view drive-up product availability.
Yes, you have a 2-hour grace period prior to your scheduled entry time and a 2-hour grace period following your scheduled exit time.
A booking confirmation email should be sent to your email address following completion of the booking. If you are unable to locate the email, visit the Parking page on the CLT Airport website or CLT Airport app and sign in to your account to resend the booking to the email. If you do not have an account, please request a copy of the confirmation email via the Airport website or by phone at 704-359-4038.
For Apple Wallet users, follow these steps to prevent your Apple Pass from disappearing after your booking entry date:
Select "Settings" then "Wallet & Apple Pay" and locate the "Hide Expired Passes" toggle button. Disable this setting to view your expired passes with current passes.
You may modify or cancel bookings before the start of your reservation by logging into your account on the Parking page on the CLT Airport website or app, or by clicking on the “Modify booking as Guest” link. You will need to know your booking reference number and email address in order to modify or cancel your booking. Modifications are subject to current pricing based on availability.
Refunds take 5-7 business days to reflect on your account.
You are still allowed entry and/or exit up to your booked exit date and time. If you are going to be exceeding your reservation period, you will still be able to utilize your reservation. An overstay fee equal to the drive-up rate for your overstay period will be added to your total. When you scan your QR code at the exit your overstay fee will be automatically calculated.
The password requirements are as follows:
• A minimum of 8 characters
• At least 1 special character
• At least 1 upper-case letter
• At least 1 lower-case letter
• At least 1 number
Frequently Asked Parking Questions
Passengers may be picked up and dropped off curbside. However, curbside vehicles cannot dwell or be left unattended. The curbside should only be used for immediate loading and unloading.
Otherwise, visitors picking up or dropping off passengers are encouraged to use the Hourly Deck (free for the first 15 minutes) or the free Cell Phone Lot. Learn more information about picking up and dropping off passengers.
Parking rates are stated for each parking product on the individual product pages. Prorated periods of parking are only applicable to the first day of stay in all parking products. All products begin charging maximum daily rates after each 24-hour period ends.
Parking may be paid for using credit cards (Visa, MasterCard, Discover and American Express) or through online booking.
In accordance with the Airport’s Insufficient Funds Policy, you will be directed to re-park your vehicle in an available space in the lot/garage and CLT will maintain possession of the vehicle while you are permitted to leave or contact someone in order to obtain funds for the parking fee. CLT will not continue to increase the parking fee once it has been determined that you have insufficient funds.
If you have not paid the parking fee after 48 hours, CLT will begin charging the published rate for the length of time the vehicle has been parked.
If the vehicle is not paid for within 30 days of the notice of insufficient funds, the vehicle will be deemed abandoned and the City of Charlotte Code Enforcement Division will be contacted to coordinate impoundment.
Handicap parking is available in all parking facilities, and accessible shuttles run continuously. If assistance is needed, please call 704-359-4038.
Vehicles may be parked in any CLT parking facility for up to 30 days without notifying parking staff. If you must leave a vehicle in a parking facility for more than 30 days, please contact CLT Parking at 704-359-4038.
Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. You may also call 704-359-5555 for the latest parking information.
Airport Parking signs on the roadways also provide timely parking facility status updates. Facilities are deemed full when there are not enough available spaces to properly service vehicles. Follow the signs to proceed to an open facility.
Even during the busiest of days, parking will be available for travelers who book online ahead of time. Choose your entry and exit dates and complete your booking in a few easy steps. Official CLT Airport parking may be booked on the CLT Airport website or on the app to guarantee availability of your preferred parking option. Each parking facility at CLT includes spaces for drive-up customers (first come, first served) and spaces for customers who book their parking online ahead of time. When the status of a parking facility is shown as “Booked” or “Reservation Only” it means all drive-up spaces in that facility are currently full, but customers who booked their parking online will still be able to gain access.
Please drive to the toll plaza and push the "Help" button for assistance.
Yes, you may call 704-359-4038 or push the “INFO” button located on the blue call boxes that are positioned in every lot and deck.
CLT parking facilities are open 24 hours a day, 365 days a year.
Please call 704-359-4038 to make parking arrangements.
Refer to Parking Citations for more information about citations.
Frequently Asked Shuttle Bus Questions
Shuttle buses operate 24 hours a day, seven days a week. Shuttle bus transportation is a free service between parking facilities and the terminal. Shuttle buses run every 10 – 15 minutes depending on traffic conditions. To ensure a shuttle bus is available to transport you to your vehicle after 11 p.m., please call 704-359-4038.
Travelers may catch a shuttle at one of several parking shelters located in Long Term Lots 1 and 2. Shuttle service is also available at the shelter between the Daily Decks and from Express Deck Preferred.
All shuttle buses are located outside the terminal’s Arrivals/Baggage Claim level on the inner lanes.
If you have several people in your party, we recommend that first you drop off your luggage and passengers at the terminal’s upper level curbside (Departures/Ticketing), then proceed to a parking facility to park your vehicle.
Refer to Lost and Found for more information regarding lost items.