Passengers
Everything You Need To Know

Prepare For Travel

Review the helpful tips below to assist you as you prepare to travel through CLT.

General Information
  • CLT consists of one terminal building connecting five concourses (A-E) as shown on the terminal map.
  • There are no trams or shuttles to catch to connect from one flight to another. All gates are accessible under one roof.
  • All concourses and aircraft gates are accessible from any security checkpoint.
  • Security checkpoint lines may be adjusted during peak travel times to accommodate anticipated crowds. Pay close attention to signage and directions from personnel.
  • Save time by printing boarding passes at home or using mobile boarding passes.
  • Contact your airline before heading to the airport regarding:
    • Baggage quantity, size and weight restrictions.
    • The most current flight information.
    • Wheelchairs, passenger loading lifts and special assistance throughout a connection, or an ADA escort.
    • Curbside check-in availability.
  • CLT is a smoke-free facility; this includes all restaurants, bars, lounges and airline clubs. Smoking is allowed outside, 100 feet away from the terminal’s doorway. As smoking is only permitted outside the terminal, screening at a security checkpoint is required to return to the gate area.
Traveling with Children
  • Allow extra time to check in and proceed through security checkpoints.
  • Pack activities for children in your carry-on luggage.
  • Explore interesting art installations throughout the terminal.
  • Contact your airline before heading to the airport for escort assistance for a minor, or if you are meeting a child requiring assistance at the gate.
Traveling with Pets or Service Animals
  • Check with your airline concerning specific policies for traveling with pets.
  • Pet Relief Areas are located post-security inside the terminal and pre-security outside the Arrivals/Baggage Claim level.
  • Except for service animals, pets are to remain in their carriers while in the terminal.
General Information Contacts

Airport Automated Information: 704-359-4910
Airport Information/Paging: 704-359-4013
Visitor Info Center: 704-359-4027
Airport Law Enforcement & Emergency: 704-359-4012
Aviation Department/Main Switchboard: 704-359-4900

Terminal Map

View the Terminal Map

To & From

Good To Know