Values

Heart of CLT

One Airport. One Team.

Every day, thousands of people work together to keep Charlotte Douglas International Airport moving.

Heart of CLT is the shared culture that connects us all. It's our commitment to creating a safe, efficient and welcoming airport experience through kindness, ownership and teamwork. Because no matter who we work for, we all represent CLT. We are the Heart of CLT.

Our Mission

Heart of CLT is the culture that unites every person, partner and role in the airport community as one team. Every interaction matters, and every role shapes the passenger experience. We are guided by kindness, driven by ownership and strengthened through teamwork.

Every Role Matters
Heart of CLT belongs to everyone who wears an airport badge.

Together, We Shape the Passenger Experience.

Values

Kindness

We lead with kindness in every interaction — with passengers, coworkers and partners alike.

What kindness looks like at CLT:
• Communicate with professionalism, patience and care.
• Create positive experiences, even during difficult moments.
• Show empathy by putting yourself in the customer’s shoes.
• Treat everyone with dignity and respect.

Ownership

We take pride in what we do and are committed to creating a positive experience for every passenger.

What ownership looks like at CLT:
• Be prepared, knowledgeable and committed to your role.
• Take initiative to solve problems and help passengers.
• If you don't know the answer, help connect passengers with someone who does.
• Be accountable for the experience you create every day.

Teamwork

We work together as one airport team, because together we're stronger.

What teamwork looks like at CLT:
• Respect the unique role every airport partner plays.
• Collaborate across organizations to solve problems.
• Support one another to create a seamless passenger journey.
• Recognize that every interaction reflects on all of us.