Values

Kindness
We lead with kindness in every interaction — with passengers, coworkers and partners alike.

What kindness looks like at CLT:
• Communicate with professionalism, patience and care.
• Create positive experiences, even during difficult moments.
• Show empathy by putting yourself in the customer’s shoes.
• Treat everyone with dignity and respect.

Ownership
We take pride in what we do and are committed to creating a positive experience for every passenger.

What ownership looks like at CLT:
• Be prepared, knowledgeable and committed to your role.
• Take initiative to solve problems and help passengers.
• If you don't know the answer, help connect passengers with someone who does.
• Be accountable for the experience you create every day.

Teamwork
We work together as one airport team, because together we're stronger.

What teamwork looks like at CLT:
• Respect the unique role every airport partner plays.
• Collaborate across organizations to solve problems.
• Support one another to create a seamless passenger journey.
• Recognize that every interaction reflects on all of us.