
No one expected a passenger to suddenly go into cardiac arrest at Gate A6 on Aug. 5. Luckily, American Airlines staff knew what to do and found the necessary equipment nearby. As Medic rushed to the scene, Manager of Customer Operations Abigail O’Neal, Captain John Frankhouser, Flight Attendant Jana Arlene Pochintesta and Customer Service Agent Lorice Craig had already jumped into action.

“I was boarding a flight at the gate, and I heard someone fall, it was a loud boom,” Craig said. She looked toward the sound and saw a man lying on the ground. His face had turned a burgundy color, and she quickly rushed over to help. “I put his head on my knee, and he then had three or four seizures before having a heart attack,” Craig added.

About 10 years ago, Craig jumped in to help someone having a similar experience on Concourse B. Back then, there were fewer Automated External Defibrillators (AEDs) nearby. An AED is a portable medical device that checks a person's heart rhythm during sudden cardiac arrest and delivers an electrical shock if needed to restore a normal beat.

Thankfully, many AEDs have been added to the terminal since then and her fellow American Airlines crew members didn’t wait to jump in and help. O’Neal was heading to lunch when the incident happened, while Craig, Pochintesta and Frankhouser were not working at the time.

“My wife and I were here to catch a flight, and I saw him (the man on the ground) and all the hubbub happening,” Frankhouser said. “I went over and saw he was face down, so I turned him over to the recovery position.”

Around that time, O’Neal also saw the incident and focused on crowd control. “I just stepped in to make sure everyone was out of the way, and I called for help,” O’Neal said.

Pochintesta noticed everything going on while walking to catch a flight home. Her first thought was to grab an AED. “I knew they (AEDs) were nearby. I just felt like the more people that could help the better and that an AED would be a good tool,” Pochintesta said.

In emergencies, every minute counts and the quick actions of the American Airlines team at CLT played a big role in helping save the man’s life. AEDs are just one of the many potentially lifesaving resources and personnel in and around the Airport. Find out below what other equipment and staff are located throughout the Airport to help ensure the safety of passengers and employees. 

__Automated External Defibrillators (AEDs)__

Currently there are 200 AEDs at the Airport. They can be found throughout the terminal lobby, Atrium, concourses and in each building on Airport property, usually stored in a glass cabinet attached to a wall. More will continue to be added as the Airport expands. In the terminal, some AED cabinets also include tourniquets and Stop the Bleed kits.![Medic 2-6-24 (3 of 4)](//images.ctfassets.net/jaw4bomip9l3/79o7OtASMikqgXvRSufZIj/36fdffad758ddfb3016247c0d18a46d9/AED_6-18-26__4_of_5_.jpg)

Earlier this year, CLT was honored by Medic with the Braveheart Award for its AED program. From March 1, 2010, to July 20, 2025, there were 180 cases of cardiac arrest on Airport property. CLT currently has a 60% USTEIN survival rate, which measures the survival rates of cardiac arrests.

Watch [how to use an AED.](https://newsroom.heart.org/file/explaination-and-demo-of-aed-use?action= "AHA How to Use An AED")

__Medic Onsite__

The Airport has maintained a contract with Medic since 2012 for its services. Medic responds to medical incidents (everything from a request for a band-aid to cardiac arrests) in the terminal from 7 a.m. to 11 p.m. throughout the week. After 11 p.m. any Medic needs are requested through the 911 system. 

There are usually four Medic personnel working on-site at a time, two are Emergency Medical Technicians (EMTs) and two are paramedics. They have an office on Concourse A that serves as a base, though often they can be found traveling throughout the terminal either responding to calls or working to familiarize themselves with the Airport. Medic has two primary carts for its personnel use along with a special cart stored on Concourse E that allows access from the stairs to the concourses. 

Medic crews stay busy in the terminal, often responding to 10-15 calls per day, many times traveling to one call right after another. From January to June this year, Medic has responded to 3,066 medical incidents at CLT.

“Having public safety personnel within the confines of the Airport is about preparedness, a quick response and efficient recovery from all types of emergencies and incidents,” said Emergency Operations Manager Michael Tobin. “In a rapidly changing and complex environment where time is of the essence; the readiness, expertise, and swift response of our public safety partners is paramount in our everyday operations.” 

__Charlotte Fire Department__

Currently there are two fire stations at CLT and a third that broke ground in May, which is expected to open in May 2027. Read about the [new station here.](https://www.cltairport.com/news/stories/item/third-fire-station-to-expand-clt-safety/ "Third CLT Fire Station")

Those stations respond to any potential incidents on the airfield along with inside the terminal. In addition to the fire stations, Charlotte Fire staffs two EMTS on mountain bikes inside the terminal equipped with medical equipment from 8 am to 8 pm four days a week.

The Charlotte Fire EMTs assist Medic with medical emergencies but also respond to elevator entrapments and any fire-related incidents.

__Charlotte Mecklenburg Police Department__ 

The Charlotte Mecklenburg Police Department (CMPD) has an office on-site in the basement of the terminal. 

It is common to see officers throughout the Airport at varying times during the day. CMPD patrols the Airport via vehicles, bikes and on foot. No matter the time or the day, CMPD has a 24-7 presence on Airport property.

__First Aid Kits and Fire Extinguishers__

First aid kits are not accessible to the public but can be found in CLT breakrooms and buildings. Fire extinguishers are located around 75 feet apart in the terminal and in Airport buildings. 

“At CLT, safety is our top priority,” said Director of Risk, Safety & Health Ella Moultrie. “We are committed to providing the essential safety and emergency equipment needed to protect the health and well-being of everyone who travels through or works at our Airport. By ensuring access to critical resources, including AEDs, fire extinguishers, and first aid kits, and equipping our employees with the training and preparedness needed to respond effectively to emergencies, we strive to maintain a safe and secure environment for our passengers and employees.”

This month CLT is celebrating recertification of its Cohorts I and II under the Carolina Public Sector Star certification program. The Airport is the only operator in the country with such a designation. The Carolina Star program Is operated by the North Carolina Department of Labor. It recognizes employers and employees who have implemented effective safety and health management systems.


American Airlines - Hero Ceremony -10

Image of Yellow Automatic Defibrillator Machine (AED) in a white case surrounded by red emergency label, mounted to the wall in the airport terminal.

Medic 2-6-24 (3 of 4)

EMS Terminal Medic

CPR Atrium Event-16

AED 6-18-26 (2 of 5)

CFD Fire Station Press Conference 47 5-27-26 (1 of 20)

CMPD Bicycle Officer 8-20-25 (5 of 14)(1)

CMPD Bicycle Officer 8-20-25 (9 of 14)

Lifesaving Resources at CLT

The K-9 unit at CLT is receiving national recognition for excellence in public safety, which is “PAWS-itively” well deserved!

The National Criminal Enforcement Association (NCEA) presented the honors in August.

CLT’s Homeland Security Task Force (HSTF Group 3) received the “Motivated and Dedicated” Award for the team’s professionalism, persistence and commitment to mission success. The task force includes local, state and federal partners, including the Charlotte-Mecklenburg Police Department (CMPD), the Transportation Security Administration (TSA) and Federal Air Marshals.

The group competed against narcotics K-9 units from other airports.

Individually, CMPD K-9 Detective Jonathan Cerdan and his late dog, Cali, were named 2025 Airport Interdiction Officer of the Year and 2025 K-9 Warrior. (Sadly, Cali crossed the rainbow bridge in August 2025 after seven years of service at CLT.)

In our latest __CLTea Blog__, we asked Detective Cerdan about the important work the K-9 unit does at CLT:

__Can you describe the challenge of losing a K-9 partner?__

Losing K-9 Cali was one of the hardest things I've endured in my career as a law enforcement officer. K-9 Cali was not only my partner, but she was also part of my family. I spent more time with her than my human family. K-9 Cali was my first K-9, and as other handlers say, your first working K-9 is the most memorable and ultimately hurts the most. I still feel heavy emotions when I think of K-9 Cali. 

The department and my unit gave me time to settle myself and process the loss of K-9 Cali. I then realized I had to move forward. The world didn’t stop; the City of Charlotte and CLT Airport were still operating. The community needed me to keep doing what I was given the opportunity to do, to the best of my ability.![Cali2](//images.ctfassets.net/jaw4bomip9l3/V1nYYECvXaHT4r5of0szB/63b4beb081c87feebf46ef72bc21be21/Cali2.jpg)

__Tell us about the extensive training and the handler/dog relationship.__

CMPD Airport K-9S are fortunate to train in-house. We have access to multiple environments that other locations do not, including the large, busy airport where we work. We have some of the best trainers in the area available. We train weekly with the team and individually with our K-9S, focusing on areas that need improvement.

CLT is a busy, noisy area for humans and K-9S alike. We maintain our K-9S so they can work in this environment with maximum reliability. I believe our K-9 unit is one of the best in the nation, and we prove that day in and day out. 

*(Note: Ten K-9S are currently assigned to CLT — two narcotics detection K-9S owned by the City of Charlotte and eight explosive detection K-9S funded and owned by the Transportation Security Administration (TSA). CMPD officers, including three full-time detectives, serve as the handlers. The narcotics detection K-9S search for contraband substances and cash suspected of being linked to illegal activity.)*

__Why should the public care about K-9 units at airports like CLT?__

We help provide safety and peace of mind for the traveling public. There is a lot going on in the world today, and airports and travel should not be something you have to worry about when you come to CLT.

__What does this award mean to you and the team?__

It reflects the hard work, dedication, and talent that CLT Airport brings to the ongoing effort to ensure public safety. I am fortunate to work with an awesome group of teammates, letting our hard work speak for itself on a national level.![image000000](//images.ctfassets.net/jaw4bomip9l3/4gfmegDELx235raojAB4Ul/56c3980da08e1b6481a589807b684d2d/image000000.JPG)

__Tell us about your new partner!__

When the K-9 supervisor asked if I wanted to work with a new K-9, I didn't hesitate and said, “Yes!” My new K-9, Ozzy, is a completely different breed from K-9 Cali (golden retriever). K-9 Ozzy is a 70-pound German Shepherd/Malinois mix. There was a steep learning curve and many trials and tribulations in training K-9 Ozzy; however, I was up to the task, and I knew this new K-9 would make me a better handler. ![K9 Ozzy City View](//images.ctfassets.net/jaw4bomip9l3/32u9oclR2xWOqpkows5Ovz/0208c59127e36cba71653cc33b9cdedf/K9_Ozzy_City_View.jpg)
*(Officer Cerdan and his new partner, K-9 Ozzy)*

The bond K9 Cali

A uniformed officer kneels on a sidewalk smiling beside a German shepherd police dog on a leash in an urban outdoor setting.

K9 Ozzy City View

The bond K9 Ozzy

K9 Ozzy Helicopter Pic

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A golden retriever sits facing the camera with two American-style flags in the background.

Cali2

CMPD K9 2-7-23 (9 of 28)

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A large event screen displays the ‘Motivated & Dedicated Team Award’ for HSTF Group 3, CLT Airport HIDTA, above an audience seated in a purple-lit banquet hall.

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IMG 5308

Top Dog: K-9 Unit Gets National Awards

If you've ever looked up and wondered where a plane is headed, what route it's taking, and why some areas experience more aircraft noise than others, a series of upcoming forums will take a deep dive into those questions, providing answers and a space for broader discussion.

Charlotte Douglas International Airport (CLT) hosts the Noise Advisory Forum (NAF) four times a year, with the next meeting scheduled for Wednesday, July 8, 2026.

__Why Should I Attend?__

These quarterly informational gatherings include educational presentations and offer an opportunity for community members and the Airport to engage in ongoing discussions about noise-related topics, such as aircraft operations, flight paths, and projects like the new Fourth Parallel Runway (1C-19C), which is currently under construction and is set to be operational in fall 2027.

The NAF was established last year to foster open and constructive dialogue between the City of Charlotte Aviation Department and impacted communities.

“Attendance ensures consistent community engagement, allowing the Airport to maintain transparency, identify emerging issues, and measure community satisfaction over time,” said Matthew Reese, CLT Community Engagement Coordinator-Noise Outreach. “The forum also allows staff to share updates on operations, studies, and mitigation efforts.”

__Topic of the Month__ 

July’s topic of discussion will focus on the National Environmental Policy Act (NEPA) and how flight path changes are evaluated as part of long-term airport planning. CLT Planning & Development will deliver a NEPA and Master Plan Briefing.

April’s Noise Advisory Forum focused on CLT’s standard terminal arrivals (STARS) and standard departures (SIDS) and how these structured routes increase safety and predictability.

Attendees are encouraged to share their personal experiences with noise, ask questions or voice concerns. The Airport listens to every inquiry and uses these, in aggregate, to inform long-term planning.

“We’re listening, we’re analyzing long-term noise trends and impacts based on those complaints,” said Community Engagement Manager Melissa Treadaway. “We’re using those complaints in our discussions with the Federal Aviation Administration (FAA) and in our studies with the consultant working on new flight paths.”

__Improved Noise Complaint Form & App Preview__

CLT has unveiled an improved [noise complaint form](http://www.planenoise.com/cltairportnoise/ "Noise Complaint Form") to make the process easier for those who need it. NAF attendees will also receive the first preview of CLT’s new noise App – designed to make submitting and tracking noise concerns easier and more accessible.

CLT is one of the busiest Airports in the world for aircraft operations, with more than 1,600 daily arrivals and departures to over 190 destinations. The Airport plays a vital role in the Carolinas’ economy, generating an estimated $40 billion in economic impact and supporting 185,000 jobs annually.

Aircraft noise is a reality of any busy airport, and CLT recognizes that it can impact nearby communities, which is why CLT remains dedicated to transparent communication with the public.

__Upcoming Forum Dates__

All Noise Advisory Forums are held in person from 6-8 p.m. at the CLT Center, 5601 Wilkinson Blvd., Charlotte, NC 28208. Snacks and soft drinks will be provided. 

The next meeting dates are:

- July 8, 2026
- October 14, 2026
- January 13, 2027
- April 14, 2027

Parking is in Express Deck Self Park. Please bring your ticket to be validated.
For detailed parking instructions, email: noiseoffice@cltairport.com


4th Parallel Airplane Tower

ANAF Kickoff Meeting 7-9-25 (2 of 40)

Planes 3-18-26 (7 of 10)

ANAF Kickoff Meeting 7-9-25 (1 of 40)

Community Conversation - Noise Advisory Forum

It’s an acronym that most people aren’t familiar with, yet it plays a critical role in aviation safety. It’s known as FOD – or Foreign Object Debris – and it refers to anything that poses a safety hazard to aircraft operations or personnel on the ground.

FOD could be as simple as loose napkins blowing in the wind, a bolt or piece of metal on a runway, or even wildlife remains, all of which can damage aircraft engines if ingested or run over by vehicles or aircraft tires.

A [2023 Federal Aviation Administration (FAA) analysis](https://rosap.ntl.bts.gov/view/dot/67541#:~:text=Abstract:-,Foreign%20object%20debris%20(FOD)%20poses%20significant%20safety%20and%20financial%20threats,in%20current%20United%20States%20dollars. "FAA FOD Analysis") found that globally, FOD causes more than $22 billion in damage, delays, cancellations and other ripple-effect costs.

__FOD Walks For Safe Operations__

That’s why Airports conduct FOD walks. They help detect, prevent and remove loose items and debris from runways, taxiways, ramps, baggage rooms and other parts of the airfield. Even grassy islands between runways can collect debris.

“FOD is something that everyone who walks onto the Air Operations Area needs to be aware of. Everyone has a role in FOD control,” said CLT Safety Management System (SMS) Operations Manager Logan Moran. “That includes making sure you don’t generate it in your work capacity and making it your duty to identify and report it.”

CLT conducts organized FOD walks in aircraft movement areas, led by CLT’s Safety Management System Team. Aviation Department employees volunteer and are provided with personal protective equipment (PPE), including gloves, pickers, eye/ear protection, and safety vests, as they meticulously walk designated sections of the airfield. 

More informal inspections are conducted daily by Operations staff. CLT’s Risk, Safety & Health team conducts checks of the non-movement areas, often in collaboration with Airport tenants and airlines.

A special FOD walk is also held in preparation for the FAA’s annual Part 139 inspection.

“We find a lot of paper, like napkins and rubber gloves, blown all the way up to the center of the airfield,” said CLT Risk, Safety & Health Coordinator Frank Lopez. “FOD is even in the baggage make-up areas; there are always zippers and small metal pieces that come from the tugs and luggage that make their way onto the ramp.”

__Weighing In__

Items collected are then tracked and weighed. A FOD walk in March collected 246 pounds of FOD. The most recent, in May, on Concourse A, resulted in nearly 65 pounds of FOD. Tracked Item information is then reported to the FAA.

“FOD is something that can be easily addressed if you know what to do,” added Lopez. “It’s something that in my mind is very preventable. These walks help bring everyone together so they understand the implications of not picking up FOD.”


Laura Callis 05 25 2026 15 20

FOD Walk 9-11-24 (8 of 8)

FOD Walk 9-14-23 (6 of 13)

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FOD Walk 5-13-26 (10 of 20)

FOD Walk 5-13-26 (11 of 20)

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FOD Walk 5-13-26 (12 of 20)

FOD Explained - Small Debris, Big Risks 


Planes aren’t the only things that make their way onto CLT’s airfield. From deer to birds, to coyotes and more, keeping wildlife off the airfield is a daily job.

To help ensure Airport safety, the Airside Operations Wildlife Management Team relocates and discourages animals from seeking out the airfield. The group includes __Airport Wildlife Programs Supervisor David Castañeda__ and __wildlife coordinators Cory Davis__ and __Tayler Caudle__.

“The program is to ensure FAA compliance for wildlife hazard management,” Castañeda said. “Our responsibility is to mitigate those risks as much as possible to create a safe operating environment for aircraft.”

Recent stats show how busy they are:

- CLT had approximately 42 wildlife strikes per 100,000 aircraft movements in 2024.
- 71 different species were identified in CLT wildlife strikes in 2024. Of these species. 88% were birds, 10% bats, 1.6% terrestrial mammals and 0.4% reptiles
- The Airside Operations Wildlife Management team has worked with the United States Department of Agriculture Wildlife Services to trap/band for ID/relocate over 174 birds overall since 2021.

Birds are the biggest issue, but other wildlife can be problematic too. While Castañeda oversees the group, Davis and Caudle address wildlife concerns in and around CLT. Castañeda also assists them when necessary. “I look at a lot of statistics and numbers and try to just direct them in the right direction like, maybe we need to look at this or maybe we need to focus really on this species and or this problem,” Castañeda said.

He has worked in his current position for 13 years. In 2018 Davis joined him and Caudle became the newest member of the group in 2024.

“I’ve been building up this program and they’ve (Davis and Caudle) have made it really awesome,” Castañeda said. “I want to continue making it bigger and better and to contribute more to making this Airport a safer place,” Castañeda said.

A normal day for Davis and Caudle involves monitoring wildlife, addressing any concerns and responding to any immediate wildlife issues.

“I typically do a circle around the Airport a couple of times depending on the time of year because certain things change depending on the season,” Davis said. “I might also go outside the fence looking for geese, ducks, things like that in the ponds nearby. Those are the birds that are the most dangerous for airplanes because they have big mass and weigh more so they can cause more damage.”

They also pay attention to small spaces around buildings where birds and other animals make homes. The goal is to not only safely remove wildlife to avoid hazards on the airfield, but to also discourage animals from wanting to be at the Airport. Tactics the group uses include approaching animals with loud noise-making tools to scare them off, physically catching and removing animals and other options are sometimes needed.

One hard part about their work, according to Davis, is seeing the same animals continually return, which can be frustrating but looking at the data they collect regularly, the work they do is making a difference. “I said, 'I don’t think these birds are ever going away' and Castañeda pulled out the paperwork and said, 'You've been here three years — look at the numbers. See how many birds you saw this year compared to last year? You've seen only about half as many as four years ago. You are making a difference,'" Davis said.

For him, the job differs from day to day. “We’ve been out here at 3 o’clock in the morning chasing deer off the airfield before. That’s the kind of thing that fascinates me,” he said. “It gets into a routine sometimes, but an odd day pops up every now and then that you weren’t expecting.”

One of those days happened recently when Davis found himself covered in muddy, swampy water. while working to remove birds from Airport property. While doing so, his boot got stuck in thick mud, and he ended up falling into a creek.

“I didn’t see that on my calendar that day, and there I was in the creek and it’s cold,” Davis said. “You can’t predict this stuff, it just happens. I just got out of the mud and my boot stayed in the mud.” (He laughed about it and made sure to ask Castañeda for more boots after.)

Another interesting aspect of their job is the unique animals spotted near the airfield. For instance, once someone saw a peacock, but the strangest call for Davis was about a beaver.

“They said it was over at the gate by an airplane, and I was thinking there is no way, but sure enough there was a beaver,” Davis said. Along with a beaver, a woodchuck was found taking a nap on a hot day by an airplane tire a few months ago.

Caudle is the newest member of the group. While Davis works the morning shift, Caudle can be found in the late afternoon and evening. Their work is similar, but she feels Davis sees more bird activity due to the time of day he works. She usually sees more mammals in the evenings and is also heavily focused on studying the ecology aspects of what they do.

“My big thing I am really passionate about is wildlife behavior and the ecological relationships,” Caudle said. “This includes looking at what plants are attracting what animals and what animals are attracting other animals. It’s a domino effect.”

Caudle is currently in school training to become an airport biologist. She enjoys the variety and challenges of her daily duties at the Airport. 

“This job has been so frustrating but in the best way to me because it is like playing chess every single day,” Caudle said. “I am constantly trying to figure out the patterns of these animals and what they are doing next, how I make it stop and what can I do to get two steps ahead.”


3 members of the wildlife management team

Wildlife Management 001

Binoculars and a bird identification book resting on the back of a vehicle, with a grassy airfield and an airplane in the background.

CLT employee wearing a high‑visibility safety vest standing near an airfield, with a commercial airplane taxiing in the background and an airport vehicle partially visible to the side.

CLT employee wearing a high‑visibility safety vest standing on an airfield with arms crossed, with a commercial airplane taxiing in the background and the city skyline visible in the distance.

CLT employee wearing a high‑visibility safety vest standing on an airfield, with a commercial airplane taxiing nearby and another aircraft approaching for landing in the background, along with the city skyline visible in the distance.

 CLT employee wearing a high‑visibility safety vest standing in a grassy airfield area and looking through binoculars, with a commercial airplane partially visible in the background under a bright blue sky.

 CLT employee wearing a high‑visibility vest labeled ‘AIRSIDE OPERATIONS’ aiming a pyrotechnic launcher toward the sky, with a projectile trailing smoke as it rises under bright sunlight.

Nature’s Caretakers: Wildlife Group Helps Protect Airfield


Whether it’s man’s best friend, a feline companion, or an unconventional type of pet, they all have one thing in common. When “nature calls,” traveling animals have the same needs as their human companions!

At CLT, the Airport has reimagined its indoor pet relief areas as clever pit stops decorated with custom wall graphics by CLT senior graphic designer and Charlotte native Chris O’Malley. While not exactly private stalls, they certainly feel like one.

“The concept derived from coming across a stock image of a dog reading a newspaper,” said O’Malley. “And I thought of the idea of dogs doing human things in the restroom. And what is funnier than toilet paper unwittingly sticking to the bottom of your shoe when you exit the restroom?”

__An Artful Approach__ 

O’Malley, who says he loves dogs but admits he doesn’t currently own one, has worked at Charlotte Douglas International Airport for nearly nine years. His primary duties include visually communicating Aviation Department content both internally and externally, as well as branding, presentations, environmental graphics and apparel design. (A recent fan favorite was the mint green [2025 Runway 5K](https://www.cltairport.com/news/stories/item/runway-5k-sets-new-records/ "Runway 5K & TShirt") graphic t-shirt.)

A graduate of UNC Charlotte’s Art Program, O’Malley says he loves to “create” – whether it’s art, cooking, or even making cocktails. 

“The process consists of coming up with an idea, creating a composition, and then searching for stock dog images that can fit the composition,” said O’Malley. “Then I mask them out in Photoshop and use some techniques to make them fit naturally in the space, like depth perception and shadows, as examples.”

The result is a “paw-some" oversized creation, complete with artificial grass and a bright red miniature fire hydrant, guaranteed to make passengers smile when they visit with their pooch or another pet.

“I like it – these are bigger than at other airports, and at least they have a sign,” said Carly and Seth West, who popped in with their beagle, Dunn. “And the murals are fun!”

Charlotte’s Heather Turner said she did a double-take at the mural during a recent visit with her puppy, Jack. “I noticed them (through the window), and then I could see the dog. They’re very realistic.”

__Passenger Convenience__

CLT wants to meet travelers and pets where they are.

“The Pet relief areas offer customers the convenience and opportunity to keep their dog inside the facility, as many travelers do not have time available to exit and take their animal outside,” said CLT Customer Engagement Manager Lauri Golden. “Identifying a specific location for pet waste helps prevent accidents from occurring in other areas of the terminal, which can negatively impact the experience of other travelers.”

__Pet Potty Break Locations__

Pre-security Locations:
- Baggage Claim near Carousel 3
- Baggage Claim near Carousel 7 *

Outdoor Curbside:
- Zone 1 Near near Baggage Claim

Post-security Locations:
- Concourse A Connector (between Gates A1-A13 and A21-A29)
- D/E Connector near Exit *
- Corner of Concourses D and E across from Checkpoint 3
- Concourse E near Gate E36

(* Graphics coming soon)


Wall mural showing dogs acting like travelers with luggage and bags in an airport‑themed restroom area

Blue airport sign with a dog icon indicating a pet relief area.

Chris O'Malley standing in CLT's bright terminal with hands in pocket and travelers visible in the background.

 Dog wearing a harness standing beside two people in an airport terminal, looking toward the camera with signage visible in the background.

 Indoor service animal relief area with artificial grass and a red fire hydrant, set against a wall mural showing a dog walking past restroom stalls with a trail of toilet paper.

Small red fire hydrant placed on artificial grass in an indoor service animal relief area, with a restroom‑themed mural in the background.

 Blue sign labeled 'Service Animal & Pet Relief Area' with guidelines for leashes, cleaning up after animals, and steps for using the pet relief area.

Indoor service animal relief area featuring artificial grass, a waste bin, a sink, and a mural of dogs carrying toilet paper in a restroom setting.

Service animal relief area entrance showing a sign with a dog icon and a wall mural of a dog wearing a backpack inside the room.

CLTea Blog Pet Relief Gets Creative “Lift” with Graphics

Pet Relief Gets Creative “Lift” with Graphics 

For Andrew Aiton, the journey to a career in culinary arts started at home in California, growing up in a large Scottish-Catholic family. Aiton is now Charlotte Douglas International Airport’s (CLT) Chef de Cuisine for HMSHost by Avolta, the Airport’s food and beverage concessionaire. 

“I am from a family of nine, and cooking was not a necessity but a requirement. I didn’t know what leftovers were until I moved out at 16,” joked Aiton. “I enjoyed cooking with my grandparents. We always ate dinner together as a family, and Sundays were always a big meal we would cook all day together.”

Chef Aiton is the third oldest of seven kids, and most of his siblings also work in the service industry.

__Cooking Up Star Power__

After graduating from the Culinary Institute of America and earning a business degree from Cal State University in Long Beach, Calif., Aiton served as the executive chef at Disneyland in Anaheim, Calif., and worked in several other restaurants. Fun fact: He says the late singer and actress Whitney Houston was probably the biggest celebrity he had the pleasure of cooking for. 

“Whitney once visited the fish restaurant I worked at in Seal Beach with Bobby Brown and their dog,” recalled Aiton. “We reserved the entire upstairs for them, and guests could hear Whitney singing while enjoying our signature Caramelized Salmon. Over the years, I also met Justin Bieber, Sandra Bullock, Oscar de la Hoya and many more.”

__Joining HMSHost__

In November 2021, Aiton moved to Charlotte and joined HMSHost by Avolta at CLT, where he manages food operations, overseeing between 1,400 and 1,700 team members and more than 60 Airport restaurants—including the top-performing 1897 Market (named after the year HMSHost was founded).

“I do refreshes for multiple units throughout the year,” said Aiton. “1897 Market was different. I changed 95% of the menu based on local, fresh, home-cooking ingredients to nourish travelers and make them feel at home.”

The new menu features popular dishes like the mouthwatering “1897 Burger” – a beef patty, fried bologna, pimento cheese, onion strings, shredded lettuce, tomato and mustard. Other favorites include the “Chicken ‘In’ Waffle” and the “Pork Shank” with cheesy grits, crispy Brussels sprouts, braised pork, gravy, arugula and pickled onion.

CLT was recently named one of the ["10 Best Airports for Dining"](https://10best.usatoday.com/awards/best-airport-for-dining/ "10 Best Airports for Dining") in the *USA Today* Readers’ Choice Awards 2025; Aiton was honored but not surprised. “I never put much thought into a ranking,” said Aiton. “I know CLT HMSHost is far superior to any airport out there, and I stand by our execution.”

__Other Palate Pleasing Duties__

Developing recipes and menus is just one part of the job. Chef Aiton is also responsible for food safety, guest service, brand relationships, compliance, training and national support. He participates in numerous CLT events, such as the Runway 5K, the Charity Golf tournament, American Airlines collaborations and HMSHost Associate programs.

Aiton said his favorite dish to cook is anything he hasn't mastered, and his favorite restaurant is “every restaurant in France,” he admitted, “where local is a way of life.”

For those of us eager to become better cooks in our own humble kitchens, Chef Aiton offers this advice: “Try anything, start simple, and expand,” said Aiton. “In today’s world, you can get anything delivered, but don’t. Cook from your heart. Julia Child once said, ‘The only real stumbling block is fear of failure. In cooking, you’ve got to have a what-the-hell attitude.’”


Chef in a restaurant setting stands with arms crossed, smiling in front of a kitchen area.

Plated entrée featuring braised meat with vegetables and garnish on a ceramic plate.

Two kitchen staff prepare food together behind a counter in a restaurant kitchen.

Close-up of a stacked cheeseburger with melted cheese, onions, and sauce.

Two men smile and talk in a commercial kitchen, one wearing a chef apron with an arm around the other.

Bowl of salad with lettuce, grilled chicken, croutons, and dressing drizzled on top.

Waffle topped with strawberries and whipped cream on a plate.

Plated dish with roasted vegetables and meat, topped with pickled onions and garnish.

CLTea Blog Chef de Cuisine Elevates Airport Dining

Chef de Cuisine Elevates Airport Dining

File it under things about CLT Airport that you probably didn’t know or may have missed:  Where is Gate C-1? 

In this edition of the CLTea blog, we spoke with the Airport’s original architect to discover the story behind the missing gate: 

__The Mystery of the Missing Gate__ 

For passengers boarding their flights on Concourse C, it only takes a quick look around at the gate numbering know something is awry. You aren’t imagining things! You won’t find Gate C-1 at Charlotte Douglas International Airport (CLT) because it no longer exists. 

No matter how hard you search, C-1 is not one of the 19 gates currently located on Concourse C. You will only find Gates C-2 through C-19. 

If you’re wondering why, it’s a bit of an architectural anomaly. 

When construction began on the new CLT Terminal in 1978, the original project included the terminal building and connectors to Concourses B and C, each featuring ten gates. Five additional gates were added on Concourse C before the terminal opened in 1982.  

However, according to Roy Johnson, the architect and former project manager for Odell Associates, Gate C-1 was removed to accommodate the construction of the terminal's Atrium addition, which opened in 1994.  

“The building (Atrium) was added to the south side of the terminal, and with the new connectors and the depth of the addition, it no longer allowed space to operate a loading bridge and a plane to and from the original C-1 gate,” said Johnson.  

So, gate C-1 was taken away.  

__Phenomenal Growth__

Since then, Johnson has closely observed the growth and development of the Airport he helped design and construct. 

“The much-increased space and more exciting finishes, such as the terrazzo floors and the art, including Queen Charlotte, were not possible in the $17 million budget in 1978,” said Johnson. “And the 3 million passengers in 1982 didn’t need the facility that the nearly 60 million passengers require today.” 

In 2024, CLT set a record, welcoming 58.8 million passengers, marking a 10- percent increase from the previous record of 53.4 million passengers set in 2023. 

CLT Airport continues to grow as part of the $4 billion Destination CLT project. In September 2025, the Airport completed its Terminal Lobby Expansion (TLE), which added 175,000 square feet to the lobby and renovated 191,000 square feet of existing space. The new fourth parallel runway is under construction and is scheduled to be finished in the fall of 2027. 

Passengers walking through a bright airport concourse toward gates C4–C19 with blue overhead signs.

CLTeaBlog-Wait—Where is Gate C-1? Here’s the Scoop

Wait—Where is Gate C-1? Here’s the Scoop 


When you think about the Airport, it’s easy to focus on your suitcase and vacation plans, but cargo is everywhere—probably even below the passenger cabin where you’re seated. 

In 2024, Charlotte Douglas International Airport (CLT) handled 205,700 tons of cargo, a 7.3% increase from the previous year. In the first seven months of 2025, those numbers rose by 14.1%.

Air cargo supports just about everything in our daily lives. That prescription your doctor just sent over? It might have flown in overnight. The part your mechanic needs to get your car back on the road? That too. Even things like event gear, rescue animals or time-sensitive mail often arrive by air.

In this edition of __CLTea’s “Five on the Fly,” Alishia Nugent, CLT Cargo Properties Leasing Coordinator__, joined us for five questions:

__1)	Who ships the most in Charlotte?__

Amazon is currently our most active operator, handling about 60,000 tons in FY25, although FedEx was our leader for several years. Our FY25 data shows UPS and FedEx each handling between 35 and 40,000 tons. 
*Prime Air Photo: Courtesy of James Greer* [https://www.instagram.com/thejamesgreer/](https://www.instagram.com/thejamesgreer/)

What is being shipped is just about anything you can imagine! When you track a package from Amazon, UPS, or FedEx and see that it arrived in Charlotte overnight, chances are it touched down right here on our cargo ramp.

*Note: American Airlines' biggest cargo customer is the United States Postal Service.*

__2) What is the longest distance our cargo travels to CLT?__

Our dedicated cargo flights usually stick to shorter, high-frequency routes. For example, Amazon runs six flights daily—three inbound and three outbound—connecting CLT with Cincinnati (CVG), Wilmington, OH (ILN) and San Bernardino, CA (SBD). Of those, San Bernardino is the farthest, but even that’s under five hours of flight time.

That said, most people don’t realize how much cargo is carried in the belly of passenger flights. In 2024, American Airlines transported 21 thousand tons (42 million pounds!). Anything from high-value packages and mail to medicine and even family pets can be riding in the belly of a mainline aircraft. Regional jets usually don’t have room for that kind of freight, but our mainline flights do.

For a long time, Munich was our longest nonstop route, at about 4,590 miles. American Airlines launched the seasonal Athens route (June 2025), which added about 1,000 more miles, making it our longest haul. But next year (May 2026), we will surpass that with Etihad’s new nonstop to Abu Dhabi. That flight will cover over 7,400 miles and significantly expand CLT’s global reach. It will be exciting to see the changes that come with this.

__3)	Can you explain how cargo fits into the larger picture of CLT’s success?__

Cargo tends to be the much quieter and less glorified partner to passenger service, but it’s just as important. It helps ensure airline profitability, especially on long-haul routes, and helps keep Charlotte connected to major logistics and distribution networks.

Amazon alone operates over 40 flights a week through CLT, quietly making it one of our top-performing carriers, even without a single passenger onboard. While cargo might not be as exciting as terminal expansions or the latest restaurant to open, it offers a lot of potential, especially considering how the Airport can stay resilient and diversified in the long run. We saw the important role of cargo during the pandemic; passenger traffic dropped off, but cargo kept moving.

We’re also well-positioned geographically to expand, especially with inbound goods from South America. Think tropical fruit, fresh flowers, produce and pharmaceuticals — this kind of freight needs to move quickly, and CLT is in a prime spot to serve as a gateway for it.

__4)	Discuss how our love of convenient, online shopping impacts CLT.__

E-commerce is BOOMING and only continuing to grow! People have become very reliant on their next-day or even same-day shipping now, and companies like Amazon Air are the ones making that happen. CLT plays a big role in their network, which means we’re helping ensure those deliveries arrive on time, not just across the country but right here in Charlotte to you and me. 

And it’s not just Amazon. Retailers like Shein, Temu, and others are part of this extensive global logistics ecosystem that’s growing so rapidly. The more prepared we are to handle that growth, the more competitive we will be as a destination for these operators.

__5)	Are there any new technologies on the horizon you are excited about?__

We haven’t rolled out much new cargo-specific tech here at CLT yet, but I watch it closely. Other airports are testing some exciting things, like autonomous ground service equipment, which is basically self-driving tugs that move freight around the ramp.

One of the innovations I’m most excited about is the scanning technology now used in some warehouses. Instead of having to manually flip every box to find a barcode, these systems can scan any side of a parcel automatically. That kind of efficiency is a game-changer when you’re moving thousands of packages an hour and can enable a much larger throughput within the same amount of space. 


Prime Air cargo airplane on the runway, with engines running and evening sky in the background.

FedEx and UPS cargo planes parked on the airport tarmac with containers and ground vehicles in front.

Intermodal freight yard with shipping containers, trucks, and a large yellow crane moving cargo near rail lines.

Close-up view of FedEx and UPS cargo plane tails parked side by side on the airport tarmac.

Freight in Flight: How Air Cargo at CLT Delivers Essentials

In Aviation City at the Sullenberger Aviation Museum (SAM), history doesn’t just sit behind glass — it soars overhead, surrounds you on all sides, immersing visitors into Charlotte’s captivating aviation history.

Visitors encounter firsthand an authentic 1930s letter from Charlotte’s first Airmail stop, get a close-up view of historic planes towering overhead and even explore vintage menus, Morris Code magazines (the on-base publication from CLT’s time as an Army Air Base during World War II) and other fun items from throughout aviation history. 

“Aviation City is all about the City of Charlotte, the Airport and how they have grown together since the 1930s. It’s a chronological story that really focuses on the beginnings of the Charlotte Airport and follows it through time. It highlights the expansion and the growth of over 100 years of progress, but it’s not only about where we have been but where we are going,” said Vice President of Collections Katie Swaringen of SAM.

The exhibit, which opened this summer, is free with general admission and planned to be a permanent fixture. Current features include a real-time flight tracker for CLT’s airspace, two flight simulators located in a real World War II-era jet trainer, a historic Piedmont Airlines DC-3 plane with connections to CLT and much more.

When entering the exhibit, an arrow on the floor directs you where to start your journey. As you move around, it’s like walking through a history book, but instead of static words and pictures, immersive visuals and hands-on displays transport you to another place and reveal the stories and people behind each piece. 

The lighting in the exhibit shines down on different sections, making you focus particularly on what’s right in front of you before progressing to the next station. One section is devoted entirely to the early days of aviation, delving into Charlotte’s many golden age barnstormers, while another highlights key moments of the Airport’s evolution, such as the deregulation of the airline industry and Piedmont Airlines’ rise to prominence at CLT. There is also a dedicated display honoring the history of the North Carolina Air National Guard. 

__A long time in the making__

Aviation City is the result of years and years of planning and dedication. CLT had a team dedicated to restoring the 89-year-old historic hangar, which once housed Eastern Air Lines aircraft and now serves as a home for the exhibit. SAM staff has been working since 2019 to plan what the exhibit would look like  and make it a reality.

“In March we started moving all of the aircraft over to the hangar. It’s really all the planning that goes on before that is time consuming. Once you get to the exhibit install piece, it goes quickly,” Swaringen said.

Opening weekend, the museum saw around 1,000 visitors of all ages tour Aviation City. In addition to being among the first to explore the exhibit, visitors also were treated to discussions with people connected to Charlotte’s aviation history.  Special guest speakers are planned to continue. Be sure to check the museum’s calendar for updates of who may be stopping by soon.

“I encourage people to come out and make Aviation City one of their destinations for this summer,” Swaringen said. “It’s an interactive, fun experience. It’s really an exhibit about the Charlotte community.” 

Learn more about Aviation City and the museum, visit SAM’s website at [www.sullenbergeraviation.org](http://www.sullenbergeraviation.org/).

__Fun facts: Did you know?__

- Air Mail, which predated the modern mail services, arrived in Charlotte for the first time on April 1, 1930.
- Eastern Air Lines was the first airline to offer passenger service in Charlotte, beginning in 1930.
- From 1941 to 1946, CLT (then known as Douglas Municipal Airport) was a World War II Army Air Base named Morris Field used to train pilots, gunners and maintenance crews.
- The Airport’s original hangar was moved from its original location in 2010 to make room for expanded taxiways. A steel beam from the original hangar is on display in Aviation City.
- Before computers, teletypewriters were used to communicate messages in the aviation industry. You can find an example of one of these used by the North Carolina Air National Guard in Aviation City.

Historic aircraft exhibit with vintage planes and neon "PIPER" sign at aviation museum.

Vintage Air National Guard jet on display with exhibit panels and tiger-striped tail fin.



Bright red vintage airplane suspended from museum ceiling in flight pose.

Man smiling and giving thumbs up while sitting in a vintage aircraft cockpit.

Two girls in blue shirts pose smiling in front of a large “Aviation City Charlotte” display.

 Girl sitting in an aircraft exhibit showing the open cockpit of a vintage plane with visitors standing in background

Surcando el tiempo: Aviation City viaja al pasado aéreo de Charlotte

Soaring Through Time: Aviation City Journeys into Charlotte’s Airborne Past

The popular saying, "Cash is King,” may seem outdated, but it still applies to traveling overseas.

Yes, even in the age of credit cards, debit cards, mobile payments and digital wallets, carrying some foreign currency in your pocket is beneficial when visiting another country. 

Just ask Susan Druckman, the CEO of SDI, which operates the Currency Exchange at Charlotte Douglas International Airport (CLT) under the brand CXI-Currency Exchange International. CLT Airport has two locations: one in Concourse D and another in the Atrium, which has been updated with a fresh look and feel.

“Not every destination has widespread card acceptance – especially in rural areas, small towns, or local markets and transportation hubs,” said Druckman. “Also, having local currency ensures travelers can cover essentials like taxis, tips, food or other small purchases without hassle. Additionally, many markets and souvenir shops prefer local currency.”

__Overseas Cash Spending__

Recent tourism statistics from The Survey of International Air Travelers (SIAT) indicate that travelers generally use cash for 10-20% of their total spending outside the United States, which amounts to $300-$600 per trip. 

CXI offers more than 80 currencies, covering over 100 countries. The most popular are the European euro (EUR), the British pound (GBP), the Japanese yen (JPY), the Canadian dollar (CAD), and the Mexican peso (MXN). 

“Cash can be a backup in emergencies or when technology fails—whether it’s a card being declined, a lost wallet, or an unreliable ATM network,” added Druckman. “It gives travelers peace of mind and flexibility. Exchanging currency before departure often means better rates and fewer fees than withdrawing cash abroad, relying solely on cards, and/or being exposed to fraud or scams.”

Chicagoan Leah Simonds recently passed through Charlotte en route to Madrid and stopped at CXI to exchange dollars for euros. “I know there are some power outages in Spain right now,” Simonds said. “And I wanted to get some physical cash just in case.”

__Two CLT Airport Locations__

Claudia Parisi manages CXI’s two locations at CLT Airport. The company employs nine staff members who speak several languages, including Spanish, Serbian, Hindi, and English Creole, also known as “Triny”—a dialect spoken in Trinidad and Tobago—and they often act as unofficial CLT ambassadors.

“We are not just the currency exchange but the go-to for everything— flight information, food information, security, lost and found, translations—you name it, we have done it,” admits Parisi. “In essence, we are part of the CLT community with the same mission to help every single passenger irrespective of whether they are using our services or not, while delivering the same level of excellent customer service.”

Flight crews and pilots are regular clients, although most customers are leisure travelers. No reservations are required; anyone can easily walk up to exchange foreign currency. 

Currency Exchange International at CLT Airport is open seven days a week, 365 days a year, from 6 a.m. to 10 p.m. at both terminal locations.

Traveler with a backpack talks to an agent at the Currency Exchange International counter inside the airport terminal.

Close-up of euro banknotes in denominations of 5, 10, and 50 spread out on a white surface.

Digital sign at the airport advertising currency exchange services, showing text about buying and selling over 90 currencies and great exchange rates.

Smiling currency exchange agent hands money to a customer across the counter inside the airport terminal.

Hand holding a 1,000 yen Japanese banknote above several U.S. dollar bills and a Currency Exchange International envelope.

Currency Exchange International counter in the airport terminal with an agent seated behind the desk and travelers walking by.

Close-up of a sign on the counter listing foreign currency exchange rates and transaction guidelines at Currency Exchange International.

El cambio de divisas en el aeropuerto CLT estrena nueva imagen

Currency Exchange at CLT Airport Debuts New Look

This year marks the 20th anniversary of CLT’s Volunteer Program – a milestone made possible by the incredible humans in blue vests who greet and guide travelers every day. A lot has changed at the Airport over the past two decades, but one thing remains the same: the dedication of our volunteers.

They’ve seen it all – construction detours, traveler upgrades and even celebrity sightings (sort of). Meet an original trio of volunteers – Liz S., George F. and Sandy B. – as they share their stories, memories and why they still love showing up in those iconic vests.

__So, what’s changed?__

> __Sandy B.__
“There is so much construction. We have to pay attention to what’s going on at all times because a couple of times they move the exit and we have to think, ‘how do we leave?’ There’s a lot of changes. You just have to pay attention so that you will be helpful to travelers and yourself too.”

> __George F.__
“Travelers have changed. “When I started, they didn’t have the electronic devices that they have today. The Airport is also changing tremendously. The departure and arrival boards are now more prevalent, and there have been many, many, major improvements with the recent Terminal Lobby Expansion.”

> __Liz S.__
“We have more clubs now. It used to be just the Admirals Club. The Airport is also getting larger.”

__Why did you join the Volunteer Program, and what made you stay 20 years?__

> __Sandy B.__
“Probably because I love to travel, and I was looking into doing more. I had done some other volunteer work and that sounded interesting so when I saw that they were looking for people, I called.”

> “You never know what the day will bring. You know, it could be very boring, or it could be very interesting. It’s always a positive experience. The people we meet are mostly happy to be traveling and friendly.”

> __George F.__
“My background is in the railroad. When I retired, I volunteered at Amtrak for five years and rode the trains. I grew tired of the trains often not running on schedule when coming back to Charlotte, and I saw an ad in the Charlotte Observer about the Airport Volunteer Program. So, I went out to interview, did the training and I have been there ever since.”

> “What has kept me at the Airport all that time? Just being around people who I’m not normally around. I have a nature of helping people, and all you have to do is stand at your location in the Airport and people will ask you questions. You give them the answers, and sometimes they just want to stay and chat.” 

> __Liz S.__
“What got me into it? I am a retired schoolteacher, but I was still teaching at the time. I got back from Spain one year and it was so, so hot here. I was like, ‘what was I going to do, this heat is just unbearable.’ I was opening up bills, and when I opened up a water bill, I saw an advertisement for the Volunteer Program. I taught Spanish and since I like to travel and I speak Spanish, I thought that it might be helpful. So, I went and did the training and the orientation and liked it. I also thought, why not because I would be walking around in the Airport getting a little bit of exercise, and it was air conditioned.”

> “What kept me there? I just really enjoyed it. The program was started initially I think to try to be a face for Charlotte and the area for southern hospitality and just to be nice and helpful to passengers. It was fun. I got to meet other volunteers, and I was able to use my Spanish language skills.”

__What are some fun Airport moments or memories you have from volunteering the last 20 years?__
> __Sandy B.__
“I remember the only time I really had an upset person. This man was very upset, and I asked where he was from. It turns out that he was from the same area in Pennsylvania where my mother-in-law lived. I found out his daughter went out to smoke a cigarette, and he was angry she wouldn’t get back in time to make the flight. Just talking with him calmed him down and by the time his daughter appeared, everything was fine. It was satisfying to know that this man who was so frustrated and angry was now calm and comfortable.”

> __George F.__
“It was probably 15 years ago. I had served in the Air Force many years before and had been stationed in Canada. While there, we lived near this couple who was from Slovenia. The husband worked in a nearby coal mine. We became close, but lost touch over the years. While I was in the Airport one day, this person came up to me and asked about finding a currency exchange to convert Canadian money. I told her where to find it, and I mentioned I had lived in Canada and told her the town we lived near. The woman said she lived close to the area, so I mentioned the couple from Slovenia I knew there. She said she knew them, that she was also Slovenian and had immigrated there with Julia, which was the name of the wife in the couple. She then named the couple’s children, so I knew we were talking about the same people. It was unbelievable that she knew them too, and she happened to just come up to me at the Airport all those years later.”

> __Liz S.__
“None in particular stand out, but a lot of times on Sundays you can tell if there is a Panthers’ game or some other sporting event in town because you see people, and they’re all sporting their T-shirts for particular teams.”

__Have you seen any celebrities while working in the Airport?__

> __Sandy B.__
“No, not really. A few years ago, we used to see Steve Smith a lot from the Panthers. Other than that no.”

> __George F.__
“The only one that really stood out was Bill Cosby’s wife on the Cosby show (Phylicia Rashad, aka Clair Huxtable). I got to meet her. I’ve also seen a few local politicians.”

> __Liz S.__
“If I had, I wouldn’t have known. There’s a lot of people who I see who I thought looked familiar, but I wouldn’t go up to them. But having taught at Charlotte Country Day, I often run into parents of some of my students, and I’ve seen some of my actual students traveling through over the years. So, that’s fun.”

__What are some common and unusual questions people have asked you?__

> __Sandy B.__ 
“’Where’s my gate?’ is a common one. Most of the time it is not on the ticket, and it depends on how far ahead they are of their departure time because it may not be on the boards either. The most unusual was when someone told me they had to find their gate because they couldn’t eat without doing so. I was like, OK?... but I think most people can figure out how to eat somewhere.

> __George F.__
“Well, I tell you what, times have changed and there are different vendors in the Airport, and they are constantly changing and probably the number one question is where a particular food vendor is. I also get asked where to find the different Airport clubs.”

> __Liz S.__
“They want to know where they can go smoke. They want to know food options. Especially a lot of our international travelers want to know if they have to go pick up their suitcase in order to check-in for their next flight.”

So, that’s a tad of their experience over the last 20 years. If you see Sandy B., George F. Liz S. or any of the many other Airport volunteers in blue vests say hi! A big thank you goes out to all CLT’s volunteers for all the work they do. 


 Three CLT airport volunteers wearing blue vests standing with arms crossed in a bright terminal walkway.

Female volunteer wearing a blue CLT vest standing in a bright terminal area with large windows and terrazzo flooring

Male volunteer wearing a blue CLT vest standing in a bright terminal area near a large aircraft tail display.

Female volunteer wearing a blue CLT vest standing in a bright terminal near a large aircraft tail display.

CLTea Blog Still Walking the Walk: 20 Years of Volunteering at CLT

Still Walking the Walk: 20 Years of Volunteering at CLT

You’ve probably heard local news media, reporters and meteorologists refer to “precipitation measured at Charlotte Douglas International Airport” (CLT), but have you ever wondered exactly how and where it’s measured on the airfield? It’s critical to any weather event or forecast that might impact CLT, its airline partners and passengers.

As part of our new “CLTea” blog, we are introducing a feature called “Five on the Fly," where we ask five questions about Airport-related topics and interview people who we think you will find interesting. 

Our first guest is National Weather Service (NWS) Meteorologist and Observing Program Leader Christopher Horne:

__Why is an official weather measurement done at CLT Airport?__

We consider weather elements measured at CLT Airport 'official,' meaning that they originate from a trusted government source. Prior to the Automated Surface Observing System (ASOS) commissioning in the mid-1990s, CLT had a National Weather Service (NWS) office on Morris Field Drive. NWS employees there took manual weather observations every hour. 

The ASOS at CLT is owned and maintained by the NWS here at Greenville-Spartanburg Airport (GSP) in Greer, S.C. (The Greenville-Spartanburg Weather and Forecast Area extends into parts of North Carolina, South Carolina and Georgia.)

Charlotte-Mecklenburg Storm Water Services and the United States Geological Survey (USGS) also maintain a dense network of automated rain gauges throughout the county called [FINS](https://finslive.mecklenburgcountync.gov/).   

__Where exactly is the ASOS measuring precipitation at CLT?__

The ASOS Sensor Pad is located between Runways 36L and 36C near the Sierra Taxiway across from CLT Fire Station 41. 

The ASOS rain gauge at CLT is a ‘weighing-type’ rain gauge (called an AWPAG or All Weather Precipitation Accumulation Gauge), meaning that rain, melted snow and ice collect in a type of ‘bucket.’ The liquid's weight is converted to inches with a resolution to the nearest one-hundredth of an inch. That data is transmitted via fiber optic cable in different forms to different users.
The Federal Aviation Administration (FAA) contracts weather observers, whose office is at the base of the new control tower, to augment and back up the ASOS when necessary. They can do this using a manually read standard rain gauge. 

The ASOS has a ‘present weather’ sensor that can automatically detect when rain or snow is falling and even assign an intensity to the precipitation. However, the system is not smart enough to tell if sleet or hail is occurring, but the FAA contractors can augment the present weather sensor output to assign the proper type of precipitation. 

Since the ASOS cannot measure the amount of snow that has accumulated on the ground, the weather observers there also keep track of the accumulation.

The rain and snow data from CLT is monitored, collected, and quality-controlled here at the NWS office, and then officially archived in the climate data of the United States by folks at the [National Centers for Environmental Information (NCEI)](https://www.ncei.noaa.gov/) in Asheville.  

__How often are measurements taken?__

Precipitation accumulation is constantly monitored/tabulated, and amounts are transmitted externally every five minutes. Common precipitation accumulation intervals are also transmitted hourly with a one-hour total, every three hours with a three-hour total, every six hours with a six-hour total and daily amounts. 

Here at the GSP NWS office, we currently have 16 meteorologists on staff. Eleven are forecasters who provide routine 24/7 coverage, and the additional five program leaders and management who are forecaster-qualified, fill in shifts when needed and supplement the forecast staff during active weather events.

NWS electronic technicians are responsible for routine maintenance and repairs on the All-Weather Precipitation Accumulation Gauge and all the other sensors on the ASOS pad at CLT.

__What else is measured?__

The ASOS Sensor Pad contains a 10m wind tower, on top of which is a sonic wind sensor that constantly measures wind speed and direction. Also on the pad are temperature and dewpoint sensors, a laser beam ceilometer, a visibility sensor and a freezing rain sensor. The ASOS barometric pressure sensors are in a separate location at CLT Airport.

__Why is this data so important to CLT and Charlotte?__

Like other official automated gauges across the region, rainfall data from the CLT Airport gauge are monitored for rainfall amounts and, most importantly, rainfall rates. 

One of the NWS's paramount responsibilities is issuing flood and flash flood warnings. Data from the CLT Airport gauge is used to monitor potential flooding on Airport property and along the various creeks/drainage basins flowing through adjacent areas of the City of Charlotte leading to the Catawba River.

Weather data from the CLT ASOS is used locally by FAA personnel in the tower, Terminal Radar Approach Control (TRACON) and at the Air Route Traffic Control Center (ARTCC). Commercial and general aviation interests use the data for safe flight operations. Local media outlets also use and display the data. 


Close-up of a metal airfield sensor or weather monitoring device surrounded by a short fence on a sunny day near the runway.

Weather monitoring equipment with multiple sensors and instruments installed on a dirt field near the airport runway under a clear blue sky.

CLTea Blog A Measured Approach – Tracking Precipitation at CLT

A Measured Approach – Tracking Precipitation at CLT

The holidays are here, and there's no better way to spread festive cheer than with the perfect gift. Whether you’re flying out for a holiday getaway or picking up a last-minute surprise for someone special, CLT Airport has everything you need to check off your gift list. From stylish accessories and cozy home goods to one-of-a-kind local treasures, we’ve rounded up a selection of airport finds that are sure to delight. Here’s your ultimate CLT Airport 2024 Holiday Gift Guide.  

__Pandora 2024 Limited Edition Ornament & Charm Set – $95__  

Looking for a gift that combines beauty with sentiment? This special edition [Pandora](https://us.pandora.net/) set features a beautifully designed nutcracker ornament and charm, making it an unforgettable keepsake for anyone who loves meaningful holiday mementos. Find it on the D/E Connector.  

__Hip & Humble Danica Jubilee Oven Mitts – $29.95__  

For the home chef or holiday host on your list, the Danica Jubilee Oven Mitts from [Hip & Humble](https://hipandhumble.com/) are a festive and practical gift. With their vibrant design and durable, heat-resistant fabric, these mitts bring both style and safety to any kitchen. Find it on the D/E Connector.  

__The Scoreboard Panthers T-Shirt – $30__

For the sports fan in your life, the Panthers T-Shirt from The Scoreboard is a must-have. This comfy, casual tee is perfect for showing off team pride, whether at a game or just lounging around. Find it in Concourse C  

__iStore Beats Solo Pro – $379.99__

Give the gift of exceptional sound this holiday season with the Beats Solo Pro headphones from [iStore](https://istore.co/). These premium headphones offer noise-canceling technology, making them ideal for travelers looking to block out distractions and enjoy their music in peace. Find it in The Plaza.  

__704 Shop Queen City Cap – $38__

Celebrate Charlotte with the Queen City Cap from [704 Shop](https://704shop.com/). This stylish cap is a great way to show local pride, whether you’re at home or traveling afar. Find it on the A/B Connector.  

__The Market Place Flip Flop Sculpture Sitting Dog – $55__

Looking for a unique and whimsical gift? The Flip Flop Sculpture Sitting Dog from The Market Place is a fun and quirky find. Made from repurposed materials, this charming sculpture is both eco-friendly and full of personality. Find it on Concourse A.  

__Queen City Market First in Flight Mug – $21.99__

For those who enjoy a hot cup of coffee or tea, the First in Flight Mug from Queen City Market is the perfect gift. This locally inspired mug celebrates North Carolina’s rich aviation history and makes for a great souvenir or holiday gift. Find it on Concourse B.  

__Johnston & Murphy Rhodes Backpack – $295__

For the person who appreciates luxury and timeless style, the Rhodes Backpack from [Johnston & Murphy](https://www.johnstonmurphy.com/home) is an ideal gift. This premium leather bag is perfect for the business traveler or anyone who enjoys classic design with a modern twist. Find it in the Atrium.  

__Johnston & Murphy Emmalyn Shoe – $168__

Looking for something stylish and versatile? The Emmalyn Shoe from [Johnston & Murphy](https://www.johnstonmurphy.com/home) is a classic gift that combines comfort with luxury. This beautifully crafted shoe is a great choice for anyone who loves fashion-forward footwear that’s also comfortable for all-day wear. Find it in the Atrium.  

__Kiehl’s Head-To-Toe Hydrator Set – $46__  

Self-care is always in season, and the [Kiehl’s](https://www.kiehls.com/) Head-To-Toe Hydrator Set is a great way to pamper someone special. Packed with nourishing skincare products for the face and body, this set will keep skin hydrated and smooth throughout the winter months. Find it on the D/E Connector.  

__More Holiday Treasures to Discover__

These highlights are just the beginning at CLT – explore the terminal for even more amazing finds. With over 40 distinctive shops, there’s something for everyone on your list and all before you board your flight. Check out all the shopping options on Shop, Dine & Relax directory.

Happy shopping and safe travels from CLT!  


CLT Holiday Gift Guide graphic featuring various airport gift items such as jewelry, shirts, candles, hats, and travel accessories with item numbers and store names listed below.

CLTea Blog Holiday Gift Guide: Airport Finds for Every Wishlist at CLT Airport

Holiday Gift Guide: Airport Finds for Every Wishlist at CLT Airport

The recent unveiling of Charlotte Douglas International Airport’s Concourse A Expansion Phase II brings an exciting addition for travelers: The Crown Diner. This charming, mid-century style diner offers an all-day dining experience that’s both inviting and vibrant, making it a must-visit spot for passengers on the go. We had the opportunity to connect with Jennifer Price, Project Director with HMS Host, to explore how this captivating restaurant concept came to fruition.

“The original inspiration behind Crown Diner is derived from classic mid-century ‘diner’ symbolism with applied overtones of fun, bold, and vibrant color and details,” Price explained. “The restaurant provides an inviting all-day diner experience for every traveler—whether you’re a solo traveler who wants to catch a few minutes of a big game, a family passing time before a flight or a business traveler who needs a quiet place to answer emails.”

When it comes to the menu, The Crown Diner elevates the traditional diner experience to new heights. “My favorite items that I have had the privilege of tasting are the BBQ shrimp and grits and the fried-green tomatoes. Although the poutine fries were also an excellent choice,” Price remarked, highlighting just a few of the modern twists on beloved comfort foods that await diners.

Stepping into The Crown Diner is like entering a vibrant time capsule. The first thing you’ll notice is the striking balance of colors and textures that sweep across the space, from floor to ceiling. With jewel tones, a retro plaid pattern, stainless steel counters, exquisite marble penny-round tile and warm wood-paneled accents, the atmosphere perfectly marries vintage charm with contemporary style. It’s a unique concept not previously found in the CLT dining scene. Settle into one of the spacious, comfortable chairs at the bar, and you can expect a friendly bartender ready to take your order, as you catch up on the latest news or sports playing on the nearby TVs.

The Crown Diner’s innovative and inviting qualities make it a standout addition to the new Concourse A Expansion. “We wanted a concept with a strong breakfast presence and a menu that carried throughout the day. A diner was the obvious choice. There is not a concept like this in the Airport, and CLT aviation staff were more than excited to give us the chance to bring this to life in the new area of the concourse,” Price shared.

Price and the HMS Host team are thrilled to see The Crown Diner come to life for travelers. As they reflect on the restaurant's grand opening, Price noted, “We are happy to see travelers truly enjoying this location and the food. Every project is a labor of love, so it is always exciting to see travelers sitting in the space we created for them, eating food from a menu we designed for them, talking and laughing with each other or using the space to catch up on work.”

The Crown Diner is conveniently located in Concourse A Phase II, across from gate A30, and is open daily from 6 a.m. to 10 p.m. Come on by—The Crown Diner is ready to serve up Southern comfort food with a twist!

An empty airport restaurant with plaid chairs at the counter and cozy booth seating under warm lighting.

The Crown Diner Opens at CLT’s Concourse A Expansion Phase II

July 25, 2024 – In today’s Window Seat blog, we are launching a new behind-the-scenes series showcasing the incredible people, places, programs and amenities that set our airport apart and enhance the travel experience for customers.

In coming months, we will share more insights and first-hand experiences that highlight the dedication of our employees and the exceptional services and amenities we offer.

First up – It’s summer and that means the interns have landed at the Airport.

This summer, 11 undergraduate and graduate students from colleges near and far have joined the Aviation Department, operator of Charlotte Douglas International Airport, for 12 weeks of on-the-job experiences unlike any other workplace.

Internships are a crucial step in building a successful career and providing practical experience and exposure to the professional world. Interning at an airport, a bustling hub of activity with a wide range of operations, is a unique opportunity that offers a blend of hands-on experience, skill development and professional networking. It prepares interns for the complexities of the working world while providing a comprehensive understanding of airport operations and the essential relationships with local, state and federal business partners.

Internships can also lead to full-time employment and long careers. (Just ask our CEO Haley Gentry!) We talked to five other Aviation Department employees whose careers at CLT began when they became interns:

Jordan Duke, Human Resources specialist Sr., Organizational & Talent Development
Jennifer Long, concessions and terminal logistics program manager
Sophie Runyon, Safety Management Systems operations coordinator
Cameron Simpson, Co-Op junior procurement agent
Elizabeth Erhartic, civil rights specialist lead and ADA coordinator

Q: Why did you want to transition from an Aviation Department intern to full-time employee in the department?

Sophie Runyon, intern Airside Operations 2022; hired 2022.

A: “In my last six months of college before I graduated, I was looking for a full-time job and was able to secure an internship in Airside Operations for the summer. After my time in airside, working along the airside training department, I discovered I enjoyed the fast-paced environment and the importance behind the position. I decided that CLT would be a great place to start and grow my career.”

Q: What did you take away from your internship that has helped guide you in your Aviation job in the beginning or now?

Jordan Duke, intern 2018; hired 2019.

A: “The biggest thing that I learned from my internship is to take advantage of every opportunity. I tell current interns that you should treat the summer as a three-month interview. You never know what the opportunity could lead to. Network as much as possible.”

Q: Why did you want to transition from an intern to full-time employee?

Jennifer Long, public affairs intern 2001; hired 2001.

A: “I’m from Charlotte and grew up near the Airport. I started working at the Airport in 1995 as a teenager at The Body Shop. I worked there part-time through high school and part-time in college. The Airport seemed like a natural fit for an internship. I enjoyed my internship so much, plus it was during the events of 9/11. I was asked if I had interest with staying on full-time, and I was like ‘absolutely!’ and 23 years later I’m still here.”

Q: How has your internship benefitted you during your time on the job?

Cameron Simpson, Organizational & Talent Development intern 2022; hired 2023.

A: “My internship experience has benefitted me with growth. I’m not the same person I was two years ago nor am I the same person I was a year ago. A lot of this stems from work. Work is a different scenery than college; it’s truly an introduction to the real world and life down the line. It starts small and almost goes unnoticed. But you slowly see the changes in your verbiage, thought process, and your everyday routine.”

Q: Why did you want to transition from an Aviation Department intern to full-time employee in the department?

Elizabeth Erhartic, Human Resources intern 2016; hired 2018.

A: “Discovering the internship opportunities at CLT was a happy accident. I had wanted to work in the hospitality industry somehow, as a travel-lover, but I didn’t realize there were careers at the Airport aside from the jobs you see in the terminal. Once I stepped into the CLT Center offices, I knew this was the industry for me. The sounds of the aircraft excited me. Going to the terminal and getting to experience second-hand travel excitement was energizing. I remember my first meeting with airline representatives and how excited and nervous I was for it … I was passionate about the industry, felt good about what I could contribute, and felt that I could have a supported career here. I couldn’t have orchestrated my career path better. Throughout undergrad, I struggled to put my finger on what I really wanted to do. Coming here, everything made sense, including why the technical writing internship in Washington, D.C., I had declined about a month earlier with no backup plan seemed like the right thing to do.

Lastly, we saved the best – and most crucial – question for last: What advice they would you give someone considering an internship and potential career opportunities at the Airport?

Erhartic: “I always like to tell the interns I meet that I started as an intern too, and there are great opportunities if they can show up and prove themselves. For anyone looking for a career more dynamic than your typical 9-5, they’ll find it here.”

Runyon: “My advice for someone considering an internship with the Aviation Department is if you are looking for a full-time position after, make sure you are connecting with the correct people, and make sure to show up daily and do more of what is asked of you. Ambition, involvement and initiative are things that will make you stand out to the right people.”

Simpson: “Take it seriously. It might sound cliché, but it’s not; you never know what an opportunity can turn into. A prime example is our Director Haley Gentry. She started as an intern and now she’s the director of one of the busiest airports in the world. This shows how a little opportunity can change your life and start a fruitful career. She’s also a huge advocate for the internship program and growing young people's careers. It’s encouraging to see as a young professional that the head honcho is rooting for you, sharing words of wisdom and encouragement to keep you pushing yourself and better yourself.”

Long: “My advice would be to go for it. The Airport is literally like a city within itself. There are career options for so many different aspects and paths.”

Duke: “Outside of taking advantage of the opportunity, I would say find something you are passionate about. If you are passionate about the work, you will never work a day in your life!”

Learn more about the Aviation Department Internship Program on the Careers webpage. Summer internships are advertised in February each year on the City of Charlotte jobs page.

Two airport workers wearing safety vests talk on the runway while an airplane takes off in the background.

Turning an Internship into a Career at CLT

June 17, 2024 –  You’re stuck in the Airport, and you are hungry, even on the verge of being hangry. It’s been a long, hectic travel day and it’s late. Maybe your flight is delayed, adding to the travel stress. You need food, but what is open to quench your thirst and satiate the grumbling stomach that’s demanding food?

CLT dining and retail concessionaires HMSHost and Paradies Lagardère recently expanded the number of businesses open 24/7 to accommodate the round-the-clock endeavor that air travel has become.

Food and Beverage 24/7

- Dunkin’, Atrium
- Brookwood Farms BBQ, Atrium
- Midwood Smokehouse to Go, Concourse B
- Beatrix Market, Concourse C
- Starbucks, Concourse A
- Ciao, Concourse D
- The Local, Concourse D
- Pronto vending, Concourse E
- Hissho Sushi, Atrium
- Queen Charlotte’s Kitchen, Baggage Claim
- Snap vending, Baggage Claim
- Red Star Lounge, Concourse B

Retail 24/7
- Charlotte News & Gifts, Concourse A
- CNBC
- Gate B4
- Gate C13
- Gate D6
- Atrium
- Charlotte Supply Co., The Plaza
- Today store, Concourse E Rotunda
- The Goods Express @ CLT (featuring Amazon "Just Walk Out" technology), Atrium.
- Travel@Ease vending
- Concourse A North Connector
- Checkpoint 1
- Concourse E
- Baggage Claim
- Rental Car Facility
- Express Deck

Coming soon - Rocky Mountain Chocolate Vending, Baggage Claim

The concept of keeping Airport shops, restaurants and services open 24 hours a day is not new to the industry but brings a host of benefits for travelers and concessionaires alike.

Enhanced Traveler Convenience

Travelers' needs don’t conform to a 9-to-5 schedule. Whether it's a late-night craving for a meal, a need to buy last-minute travel essentials, or simply a cup of coffee during a red-eye layover, 24-hour concessions cater to these requirements seamlessly. This convenience greatly improves the overall travel experience, making journeys less stressful and more comfortable.

Boosted Airport Revenue

Keeping Airport concessions open 24/7 also can significantly increase revenue streams. The continuous flow of passengers, including those on late-night and early-morning flights, have more opportunities for purchases and sales figures can see a marked uptick.

At Hartsfield-Jackson Atlanta International Airport, one of the busiest airports in the world, 24-hour concessions ensure that the constant influx of passengers - whether they’re departing, arriving, or in transit - has access to retail and food options. This steady customer base translates into consistent sales, contributing to the airport’s economic health.

CLT has seen its hours of passenger demand increasing. The quiet hours of midnight to 5 a.m. where few people are around, have shrunk. It’s easy to find passengers in the Airport at all times of the day and night as demand for air travel has increased and airlines have responded to that demand with more flights.

Job Creation and Economic Impact

Extended operational hours require more staff, thereby creating job opportunities and supporting the local economy. This includes hiring for various positions such as cashiers, cooks, janitors, and security personnel, fostering employment in the surrounding communities.

This has a ripple effect on the local economy, providing stable incomes for many families and boosting economic activity in the region, where more than 20,000 people work at the Airport.

Charlotte Douglas International Airport contributed $32 billion to the state’s economy in 2021, according to the latest data from the N.C. Department of Transportation Division of Aviation. It amounts to 5% of the state’s gross domestic product, $1.82 billion in tax revenue, 151,575 jobs and $9.9 billion in personal income.

Find out how to work at CLT.

Improved Customer Satisfaction and Loyalty

Providing 24-hour services can significantly enhance customer satisfaction. Happy and satisfied travelers are more likely to become loyal customers who prefer using airports where they’ve had positive experiences.

At CLT, customer satisfaction with food, beverage and retail services tops 80%. That means 8 out of 10 passengers participating in the 2024 Quarter 1 customer satisfaction survey said they are satisfied with their CLT concessions experience. A passenger’s concessions experience at CLT is traditionally the second largest factor in their overall satisfaction rating.

Meeting Diverse Passenger Needs

Passengers traveling for different reasons – be it business, leisure, or emergencies – have varied needs. Concessions open 24 hours a day ensure that all travelers, regardless of their purpose or schedule, can access the amenities they need.

Business travelers arriving on a late-night flight might need to grab a meal before heading to a hotel or even work through the night on urgent tasks. With 24-hour concessions, they can do so with ease, helping them maintain productivity and comfort even when traveling at odd hours.

Supporting International Travel and Layovers

For international travelers, layovers can be long and taxing, especially when crossing multiple time zones. All-hours concessions can provide a welcome respite, offering food, entertainment, and relaxation options that help travelers make the most of their time in transit.

The move to more 24-hour Airport concessions is a win-win for everyone involved. Travelers benefit from the enhanced convenience and comfort, airports see increased revenue and improved customer satisfaction, and local economies thrive from the additional job creation. As air travel continues to grow and evolve, the demand for around-the-clock services will likely increase, making 24-hour airport concessions a forward-thinking strategy that caters to the needs of the modern traveler.

A traveler wearing a straw hat and backpack selects a drink from a refrigerated display filled with bottles and cans.

Benefits of 24-Hour Airport Concessions Far Reaching

Charlotte Douglas International Airport is more than just a gateway to destinations worldwide. It’s a bustling business ecosystem where thousands of dedicated individuals work together to ensure the smooth operation of flights, passenger safety and the efficiency of services. Working at an airport isn't just a job; it's a dynamic career filled with excitement and many rewards.

Want to work at CLT? Sure, you do!

The annual Airport Job Fair is coming up April 27, 2024, at Bojangles Coliseum. From 9 a.m. to noon you can learn about careers from a variety of businesses that are hiring. They include the Transportation Security Administration, Paradies Lagardère, PSA Airlines, HMSHost and American Airlines. And don’t forget the City of Charlotte Aviation Department, which owns and operates CLT.

Dress is business professional. Bring multiple copies of your resume and be ready for the possibility of an onsite interview. A heads up: Security is a top priority at airports, so employees undergo thorough background checks and are required to adhere to strict security protocols as a condition of employment.

CLT is one of the largest employers in the Charlotte region, creating 169,390 jobs in the Carolinas. More than 20,000 people work for the Airport and its business partners. CLT is a little city within the Queen City.

What’s it like working at an airport?

From the crack of dawn to the late hours of the night, airports never sleep. Employees are part of a 24/7 operation, where shifts vary and adapt to the demands of flight schedules. Whether you're working directly with passengers or behind the scenes, there's likely a role that fits your skills, interests and your schedule.

Airports are microcosms of society, offering a wide array of job opportunities from customer service agents who assist passengers with check-in, baggage and boarding to security personnel who uphold stringent safety protocols and screen passengers and luggage to maintain the integrity of air travel.

If you're in a customer-facing role, such as working at a ticket counter or helping travelers in a store or restaurant, you'll interact with a diverse range of people, including travelers from around the world. That’s where effective communication and problem-solving skills are a bonus.

Love being outside? There are plenty of jobs that won’t leave you feeling cooped up in an office. Someone maintains the airfield and neighboring ramp, mows the property, inspects the runways and taxiways, repairs vehicles and jet bridges and helps load luggage onto aircraft.

Concessionaires are here to cater to the needs of travelers, offering everything from meals and snacks to souvenirs and shopping at everything from a sundries store to clothing.

And there are always opportunities for career advancement and professional development. Whether through training programs, promotions within the organization or pursuing further education, there's often room to grow in your career.

Working at an airport is not just a job; it's an adventure filled with excitement and opportunities for growth. Behind the scenes, a diverse team of individuals works tirelessly. Each role plays a vital part in the intricate tapestry of airport operations. So, the next time you pass through an airport, take a moment to appreciate the dedicated individuals who make it all possible.

So, are you ready to soar to new heights? To learn more about jobs at the Airport, visit www.cltairport.com/careers. 

Two airport employees wearing yellow safety vests talk on the tarmac while reviewing notes on a tablet.

Boundless Opportunities in Exciting World of Airport Employment

April 5, 2024 - For a few sweet hours on April 1, the CLT Canine Crew had an honorary equine member: Kiwi the miniature horse. Many people on social media thought we were horsing around since it was April Fool’s Day, but little Kiwi did in fact trot through the CLT terminal.

Travelers did double-takes as they walked by Kiwi. They stared in disbelief, then inevitably pulled out their phones to snap a photo.

Kiwi stands just 25” tall, about the same height as a golden retriever. But wearing purple shoes and a bedazzled vest, he stood out as the “mane” man at CLT.

Pianist Michael Colson provided the mood music, playing “Horse with No Name,” “Wild Horses” and “Old Town Road” during Kiwi’s visit to the Atrium.

The April Fool’s joke was that Kiwi was becoming a permanent member of the CLT Canine Crew. Unfortunately, Kiwi and his human handlers at Stampede of Love are busy helping children and adults of all abilities through animal-assisted therapy.

CLT Social Media Manager Virginia Lane came up with the idea as a way to continue the Airport’s April Fool’s day tradition while giving travelers an unexpected treat.

Previous pranks include announcing that Airport construction was complete and that CLT was removing the beloved rocking chairs. We can’t imagine either of those things ever happening.

Some reactions to Kiwi overheard in the terminal:

“Ok, now I’ve seen everything.” – Steve, American Airlines

“I’ve never seen a horse so small, but I have rode a horse so big!” - Evelina, 6 years old

“My wife’s going to want one.” – several husbands

“You made my day!” – unknown airline worker

“That’s a really big dog!” – several travelers

“I’ve never seen a horse inside an airport before!” – Edwin, traveler

“His mane was soft.” – Patrick, 4 years old

“I thought he was really cute.” – Allison, 6 years old

“Wait a second, the sign says canine but I am not looking at a canine!” – unknown traveler

Tara Needham founded Stampede of Love with her mother, Mary in 2004. Based in Raleigh, N.C., the non-profit relies on donations to fund trips to schools, hospitals, airports and other places where people need stress-relief and a smile. Watch the video about Kiwi’s visit to CLT.

A therapy miniature horse wearing a blue vest labeled “Pet Me” walks through the airport with its handler.

Horsing Around at CLT

Feb. 27, 2024 – In the world and business of travel, the CLT Aviation Academy stands out as a source of inspiration for community members looking to understand Charlotte Douglas International Airport’s importance in the Queen City.

The CLT Aviation Academy is an annual program that provides a one-of-a-kind opportunity to better understand the Airport’s inner workings and its contributions to our economy, transportation system and community. Aviation Academy participants gain behind-the-scenes access to current operations and future CLT planning efforts.

The first day participants receive an intense introduction to CLT, and over the course of the next nine weeks they experience life in the terminal, see first-hand the Airport construction through the Destination CLT infrastructure improvement program, meet the Airport’s leadership and its business partners and learn how safety and security of CLT’s 20,000-plus workers and 53.4 million passengers (an annual record as of 2023) is a top priority.

The key strength of the Aviation Academy is in the success of its graduates, who in exchange for the very cool experience they receive go on to be advocates for the Airport in their communities and workplaces. We want them to share the Airport’s story. Some go further seeking to be involved in the community in bigger ways.

Nakia Savage of Charlotte had completed the City of Charlotte’s Civic Leadership Academy when she learned about the Aviation Academy. Living close to the Airport, she often wondered what was happening here. She signed up and went on to graduate in 2022, but she did not stop there.

Savage joined the Airport Community Roundtable (ACR), a broad-based community group that provides feedback to Airport leadership. She cites the knowledge she gained with the Aviation Academy for inspiring her desire to continue learning more about the Airport. She still serves on the ACR. Listen as she shares her story in this video on our website.

Victoria Watlington participated in Aviation Academy in 2018. She later set her sights on Charlotte City Council where she was first elected to the district that encompasses the Airport. She currently serves as an at-large representative. As a council member, she continues her community advocacy as a champion of workforce and business development, economic mobility, responsible growth and infrastructure and community engagement.

Not everyone who participates in the Aviation Academy goes on to hold office or join committees. Some have become volunteers at Airport-sponsored events like the CLT Runway 5K or the Airport triennial disaster drill. There are even people who have joined the ranks of Airport Volunteers. This year, a chaplain and volunteer from the USO Charlotte Airport Center are enrolled to learn more about the Airport.

No matter what they go on to do, all the Aviation Academy graduates walk away with having had a unique experience and with a greater understanding and appreciation for CLT and its impact as an employer and economic driver in the region and state.

So far, 137 people have joined the alumni ranks of the Aviation Academy. The class of 2024, which graduates March is meeting now, is the largest group in the Academy’s history – 36 people will graduate in March 21. And who knows where this unique experience will take them or if it will inspire them to soar to new heights as community leaders and Airport advocates.  

With its commitment to empowering advocacy among community leaders and members, the possibilities for Aviation Academy graduates are boundless.

Stay tuned for more information about the Class of 2025 and how you can join. Information is shared on Facebook, Instagram, X (formerly Twitter) and LinkedIn (use the handle @cltairport) and on the CLT Aviation Academy webpage.

A man takes a photo of the airport airfield through a large window using his smartphone.

Nurturing Advocacy at the CLT Aviation Academy

Feb. 21, 2024 –The morning was going well, for a Monday. A passenger scored a hard-to-find rocking chair in the Atrium and was swaying as he passed the time. That’s when his cellphone slipped out of his pocket and fell at just the right angle to drop through the grate surrounding a tree. 

One by one, CLT workers arrived to try to retrieve the phone. The first two workers had no luck. The next two men took the grate apart and dug around with various tools, but they still couldn’t reach the phone. 

Enter Jennifer Salvatore and Tessa Crull of Terminal Operations. Crull borrowed a broom from a nearby restaurant and Salvatore climbed into the plant base. She used the broom to clear away the leaves and other debris, but it was too dark to see anything. That’s when two officers from the Charlotte-Mecklenburg Police Department offered their flashlights. 

Crull held a flashlight. The passenger pinged his cell from another phone. Salvatore dug around with the broom until she finally spotted the device. But it wasn’t in a case, and it was laying flat. The crew had to shift the base of the tree so Salvatore could flip the phone on its side. She then used a grabber stick to retrieve the phone.

When she handed the phone to the passenger, he screeched in delight. He told her it was so comforting seeing CLT workers go above and beyond to help him: “You guys are the best!” he said.

We totally agree.

Airport staff and police officers gather around a small indoor tree as workers inspect a drain area on the floor.

Going Above, Beyond and Below to Help a Traveler

Dec. 22, 2023 – During two days in December, Charlotte Douglas International Airport is full of young men and women in Army camouflage. Buses full of recruits from Fort Jackson in Columbia, S.C., arrive every half hour. It’s part of the annual Victory Block Leave, when about 4,500 trainees go home for the holidays.

Many of these new soldiers are teenagers and Basic Training was their first time leaving home. They’ve been in the hands of a drill sergeant for the past few months, and they are looking forward to being back in the arms of their loved ones.

Supporting the soldiers during Victory Block Leave is a team effort. CLT, the Airport USO, HMSHost, Paradies Lagardère and the airlines join together to make sure the trainees are well fed and comfortable while they wait for their flights. USO volunteers are out in force assisting however they can. Some of the soldiers need help getting to their gates. A lot of them just want pictures taken with their friends.

There are plenty of cookies, chips and candy for them to enjoy without worrying if their drill sergeant is watching. Charlotte USO Center Manager Julie Milani makes sure about that. She knows what their food intake has been during training, and the USO provides them with the things they haven’t been allowed to eat for a while. They can come back for seconds and thirds if they want.

After getting something to eat, you’ll find the soldiers relaxing, listening to music, swaying on rocking chairs and scrolling through their phones. We asked some of them what they are most looking forward to during their time off.

- Pvt. Janean Carr says she is eager to spend time with her family in Chicago, decorate the house, fill stockings and bake cookies. “I can’t wait to eat cookies without getting in trouble.”
- Pvt. Makenna Duy says she can’t wait to eat her dad’s famous mashed potatoes and spend time with her siblings in Tennessee. “They haven’t seen me in a long time and I’m sure they miss me because I’m the big sister.”
- Pvt. Dean Hawkins is anticipating seeing his younger brother when he gets home to Eagle River, Alaska. They have both been training at Fort Jackson but haven’t seen each other since leaving home. “Thanksgiving we were actually in the same dining hall, but we didn’t know it because there were so many people there.”
- Pvt. Trey Stancil says chilling out and relaxing are on the top of his to-do list when he gets to Orlando. “I just want to sit in a room by myself. I’ve had to sleep with 64 people in the room.”

The Army pauses training for Victory Block Leave so the soon-to-be soldiers and their trainers can reflect on what they’ve accomplished, enjoy time with their loved ones and come back energized. Look for them to come back through CLT in early January as everyone makes their way back to Fort Jackson.

U.S. Army service members smile as they receive food from a volunteer during a holiday event at the airport.

Getting Soldiers Home for the Holidays

Dec. 15, 2023 – It hasn’t snowed in Charlotte since January 2022, but crews at Charlotte Douglas International Airport are ready for it.  “We’re never going to be caught off guard with winter weather,” said Jeff Perry, director of operations for regulatory compliance at CLT. “We’re always prepared.”

Making sure CLT is ready for whatever comes our way is a massive team effort. Similar to the way the Airport prepares for hurricanes and thunderstorms, our team is in contact with the National Weather Service (NWS) and makes plans based on their forecasts. “With a couple of days’ notice we can put all the pieces together,” said Mike Tobin, emergency operations manager for CLT.

Keeping the Runways Clear

“The challenge we have in Charlotte is we always seem to be on that cusp of 32 degrees,” Perry said. Winter weather here can quickly change from rain to frozen precipitation and back again. “We have to be strategic with how and when we treat the runways and taxiways. If we treat the surface too early, it could wash away, and it’s not going to be effective.”

The Airport uses a special solution that is safe for planes and the environment. It forms a barrier on the pavement that lowers the temperature at which ice would form to around minus 60 degrees. The Airside Operations crew conducts hourly inspections using a device that measures how well brakes work on the runway’s current conditions. Based on the results, the crew will either retreat the surface or move on to the next runway.

CLT has numerous trucks equipped to handle just about anything. These multifunction trucks have blades, brooms and blowers.  

Well before the temperature drops to anywhere near freezing, the maintenance crew starts running drills. “We’re not like northern airports that get snow regularly,” Perry said. “We don’t want to get rusty, so we are constantly practicing those skills.” If you see heavy equipment on the airfield, it doesn’t always mean snow is in the forecast, it may just be a practice run.

What if it Snows?

Although it doesn’t happen in Charlotte very often, planes can take off and land while it’s snowing as long as the runways are clear and dry. “Once you get in a rhythm during a snow event and you have a good flow, you can effectively keep two runways open,” Perry said. Two out of three runways might not be able to accommodate a full slate of flights, but Perry says the airlines are very proactive. “If they think we’re going to have a snow or an ice event here, they’ll make adjustments. They’ll divert. They’ll do what they need to do get people and equipment out of harm’s way.”

People often ask if the Airport has a massive fleet of snowplows like other large hubs. Perry says that wouldn’t be necessary considering Charlotte’s climate. CLT has various types of snow equipment for different uses. The Airport also contracts with several construction companies that can add snow removal equipment to the front of their big trucks and come help us out.

Ice is Another Story

Planes can’t take off on an icy runway and ice is harder than snow to remove once it has accumulated. You can’t use a plow truck on ice. That’s why CLT crews work so hard to prevent ice from forming in the first place.

Deicing Planes

There is an actual deicing season in aviation. It runs from October to April. During those months, deicing is done frequently. Think of it like defrosting your car before driving to work; overnight moisture gets in the air and freezes on the windshield. In 2022, which was a mild winter, 887 planes were deiced. CLT has 41 deice trucks, which, in the current configuration, are spread out on the airfield to treat planes. For the 2024/2025 season, a new, centralized deicing pad will open. “Treating the airplanes in one location is more efficient because once deicing is complete, the aircraft doesn’t have to take a long taxi route,” Perry said. “It can go right out to the runway.”

Storm Ready Airport

CLT is a certified Storm Ready Airport with the weather service. That means we have all the appropriate plans, procedures and communications in place. Only 31 airports with commercial flights are certified, and Raleigh-Durham International Airport (RDU) is the only other North Carolina airport on the list. “We’ve been in this program for several years,” Tobin said. “It’s another level of assurance in the emergency management world that we’ve gone through the appropriate process and procedures and are ready for severe weather.”

“The Airport never closes,” said Tobin. “There may not be flights coming in and out on all runways, but the doors are always open.”

Check out our previous blog in The Window Seat to learn how CLT prepares for severe weather like hurricanes.

An airplane on the runway is being deiced by several service trucks spraying fluid on its wings and tail during snowy weather.

Preparing for Winter Weather a Team Effort

Sept. 29, 2023 – At Charlotte Douglas International Airport we always have our eyes on the skies. Beyond takeoffs and landings, we are constantly keeping an eye on the weather forecast. Making sure the Airport is ready for whatever comes our way is a massive team effort.

Overseeing the team effort is Michael Tobin, emergency operations manager for CLT. We asked him to give us a peek inside how one of the world’s busiest airports prepares for the possibility of severe weather.

What types of weather systems do you track?

“Anything that could be a potential threat to CLT. It doesn’t have to be a hurricane to have a major impact on Airport operations. Typical summer thunderstorms can force airlines to cancel or delay flights, which can wreak havoc on CLT operations.”

Where do you get your weather information?

“The National Weather Service is my go-to source for any, and all, weather-related information. I’m on many email chains with them and they are very good at pushing out information as early as possible on potential weather threats. I also follow numerous weather experts on social media to get their perspectives.

“I take the National Weather Service data, analyze it, and try to put it in layman’s terms. Then, I funnel that knowledge to our staff and key stakeholders to let them know whether there could be a threat to CLT.”

Who are those stakeholders?

“At CLT, it’s basically anyone who has boots on the ground to keep the Airport operating. That includes security operations, airside operations that work with the FAA to keep planes moving, terminal operations that manage the customer experience from the curb to the jet bridge, as well as our landside operations that manage parking, ground transportation and busing.

“Beyond our teams, we also share information with our airline partners, as well as the businesses and restaurants that operate at CLT.”

When do you start actively planning for a severe weather event?

“When the possibility of severe weather turns into a probability, Airport Emergency Management along with Airside Operations and the Airport Operations Center (AOC) actively monitor the weather conditions and prepare as appropriate. For most severe weather events (snow, ice tornado threat, etc.) Emergency Management and the AOC will continue to send out information in a document called a ‘sit rep,’ or situational report. It includes a quick synopsis of the weather situation, any local or state emergency declarations, and other significant information. I also include a summary of what all our partners are doing to prepare so it’s easy to find in one document. With a couple days’ notice we can put all the pieces together.”

How prepared for severe weather is CLT compared to other airports?

“We are certified as a Storm Ready Airport with the National Weather Service. The National Weather Service did an assessment to make sure we have all the appropriate plans, procedures, and communications in place. Only 31 airports with commercial flights are certified, and Raleigh-Durham International Airport is the only other airport in North Carolina on the list. We’ve been in this program for several years. It’s another level of assurance in the emergency management world that we’ve gone through the appropriate process and procedures with the experts who say, ‘yes, you are ready for severe weather.’”

Who decides to cancel flights?

“The airlines look at the forecast and determine if they must reroute or cancel flights to keep people safe. When storms are coming, the airlines are extremely proactive in cancelling flights, rerouting them or making other changes to minimize the impact.”

When do you decide if the Airport has to close?

“The Airport NEVER closes. Flights may be cancelled, or we might have to pause take offs and landings, but our doors are always open. Ultimately, the airlines make sure people get from point A to point B safely. But when passengers are delayed here, we are more than happy to work with the airlines to accommodate them. We’ll always have personnel here and we make sure the lights stay on.

“I think about how we can accommodate passengers if the airlines start cancelling flights. If for some reason there is a mass cancellation event, Airport Operations comes together and implements our plans and procedures to support the traveling public and the airlines. Can we house passengers in the terminal? Do we have enough supplies? Do we have concessions staying open overnight? And if so, how many and where are they located?

“The Airport is very much a transient population. People are here for a very short time. If they must stay here for longer than expected, we will make them as comfortable as possible. It’s really priority number one.

“CLT is unique because 30% of our passenger traffic is local; 70% of our passenger traffic is from connections.

“Many people are not starting their journey here. They may have a two- or three-hour gap between flights. When that turns into a slight delay, or a severe delay, we look at it a little differently. These are not people who can go back home.”

Why do flights sometimes get diverted to Charlotte?

“It’s a very coordinated dance. When an airport is experiencing severe storms, they will sometimes pause all take offs and landings. It happened several times this summer. Atlanta had some bad storms, and the FAA issued a ground stop for Hartsfield-Jackson Atlanta International Airport. That means no flights can take off for Atlanta. But aircraft that were already enroute need somewhere to go. We end up taking many of them for at least a couple of hours until the storms pass. We fuel the aircraft and send them on their way.”

What if there is a tornado warning?

“It’s a step-by-step process. If we go under a tornado warning and we see there’s a potential path for it coming to the Airport, we’ll make announcements in the terminal that everyone should seek shelter appropriately, stay away from glass and open spaces.

“By our definition, all restrooms are considered shelters. Also, we relocate people to the corridors and hallways that are away from open glass. Fortunately, with five concourses, we have enough space to accommodate people. It’s also incumbent on the airlines to stop the flights. The FAA takes care of that.”

Has the Airport been struck by lightning?

“Lightning has struck a runway, and it blew out a piece of the pavement. Our fantastic airfield maintenance crew went out and patched it quickly to get us back up and running.”

What do you want travelers to know?

“We can’t control the weather, but we can be prepared for it. Know that CLT has the professional staff to handle anything and everything that may happen. We have the plans in place and want to make it as seamless an operation as possible.

“Just like our customers, when I travel with my family, I want to get from point A to point B as quickly and efficiently as possible. If there’s an emergency along the way, it’s understandable. But we always have a backup plan for what we will do if our travels are interrupted, and I encourage others to have a secondary plan as well.

“The weather is what it is. We can’t control it. All we can do is stay alert, prepare ourselves, respond to it and, if necessary, recover as quickly as we can.”

Charlotte Douglas International Airport also has already started planning for winter weather. Stay tuned to learn more.

Airport gate area and tarmac under dark storm clouds, with ground service vehicles parked near a jet bridge.

Eyes on the Skies – Watching the Weather Important at CLT

Aug. 30, 2023 – For some of us, a family vacation or trip to see Grandma would not be complete without our fur babies. You can take your dog or cat on a domestic flight in many cases, but there are several things you need to do to prepare for your trip. In this article, we are talking about pets; there are different rules for certified service dogs.

First and foremost, check with your airline. Each airline has its own rules for flying with pets, including whether the animal can fly in the cabin or must go in the cargo area. Also, reserve your pet’s spot when you book your trip. Most airlines only let a certain number of animals on each flight.

Once you have booked travel for you and your pet, here’s what you need to do:

Pre-flight check-up

Most airlines require a pet health certificate signed by a veterinarian just a couple of days before your trip to ensure the animal is healthy and cleared for travel. Be sure to get the form your airline requires.
The carrier

Verify your pet carrier is compliant with your airline when it comes to size, shape and material. You’ll also want to make sure it’s cool with your pet. Leave it out for a few days before your trip and put a favorite toy or small blanket that smells like you inside.
Travel day

Some pet owners like to exercise their dogs right before traveling, so they’ll be ready to nap on the flight. Consider stopping at a dog park or going for a long walk before arriving at CLT.
Security

First and foremost, do NOT put your pet in the x-ray tunnel! Take your dog or cat out of the carrying case and then put the carrier on the belt.
Be sure to keep your pet on a leash or in your arms. Ask a Transportation Security Administration agent how they want you to proceed. Sometimes they will ask you to walk with your pet through the metal detector, sometimes they may pull you aside for a separate screening.

The terminal

- Chill. If you have time before your flight, find a quiet area to relax with your furry friend. Going through security can be stressful, so be sure to give them lots of love.
- Visit one of CLT’s pet relief areas:
  - Concourse A near gates A21-A29.
  - The Plaza, near the intersection of Concourses D and E, located near the restrooms.
  - Concourse E near Gate E36.
  - Baggage Claim, Zone E.
- Reward your pup. When picking up a latte for yourself, ask the Starbucks barista for a pup cup for your furry friend. Dunkin’ will give you one too, they just don’t get as many requests.
- Watch where you walk. In consideration of your pet’s safety, please do not let them ride on moving sidewalks or escalators. We don’t want their little paws or nails to get caught in any of the many moving parts.

A little bit of preparation can make traveling through CLT with your pet a pawsitive experience for everyone.

Did you know?

Certain breeds of dogs and cats are not allowed to fly in the cargo area? Brachycephalic or short-nosed animals, like pugs, bulldogs, Shih Tzus as well as Burmese, Persian and Himalayan are more prone to respiratory problems. Changes in air pressure and temperature can make it worse. Rules for short-nosed animals vary by airline.

Links to individual airlines’ rules for traveling with pets:

American Airlines

Delta

Frontier Airlines (scroll down to the bottom of the page)

jetBlue Airways

Southwest Airlines  

Spirit Airlines

United Airlines

A small white dog with pink bows stands beside suitcases in an airport line, surrounded by travelers.

Planning Key to Pawtastic Experience Flying with Pets

Jun. 29, 2023 – What you don’t see is as important as what you do when you come to the Airport.

It’s no secret that air travel is bouncing back from the pandemic slump. The CLT terminal is filled with people, lines are everywhere and parking is in high demand.

CLT is always looking at ways to improve the travel experience. Often that work happens behind the scenes. If everything is working well internally and passengers are planning ahead, the travel journey goes more smoothly.  

Don’t Fly by the Seat of Your Pants is a phrase you will hear often from us this summer and beyond. It will be accompanied by tips for traveling, whether it’s a normal day where everything goes right or one of those crazy days with bumps along the way.

The phrase originated in Great Britain, and it comes from aviation (yes, really). According to Wonderopolis, an online site where curious questions are answered:

“Since early aircraft did not have the many instruments modern planes have, pilots had to rely primarily on their own perceptions and judgement. Early pilots often flew without radios and other fancy gadgets. Instead, they learned to react to the feel of the plane. Of course, the body part that usually had the most contact with the plane was the pilot's backside.

“Early pilots developed an ability to estimate wind speed, external temperature and the overall condition of an airplane simply by paying attention to their senses — including the sense of feeling from their backsides!

“If you can imagine flying a plane without a radio or other instruments through clouds or thick fog, you can begin to imagine what it must have been like for early pilots to fly by the seat of their pants!”

There are a few thoughts on its meaning today but generally, it suggests you are acting on instinct or improvising without planning.

As the Airport terminal’s owner and operator, we strive to do everything we can to ensure the Airport is running at the peak performance levels. We also strive to support our eight major airlines and countless partners that contribute to safety and security and provide the services and amenities you expect. We are:

- staying flexible and adjusting operations in real time and as needed.
- adding staff throughout the Ticketing lobby to help direct people and answer questions. With construction happening all around us, we understand the terminal may look different – whether your last visit was two weeks ago, or this is your first time flying. Look for the Airport workers in the yellow vests or stop at the Information Services Counter near Checkpoint A if you need some help.
- deploying teams who are working 24/7 to handle any issue, whether the baggage belts or air conditioning stops working or there’s an accident on the roads leading to the terminal.
- working closely with our Transportation Security Administration partners who staff and manage the security screening lanes. Check wait times frequently when driving here and again when you are in the terminal. Remember, any checkpoint gets you to any gate. Also, don’t forget to check your bags before you pack for weapons or other items not allowed in the Airport or on the plane. The TSA provides information on how to pack, declare and travel with a firearm on its website. If a weapon is found in your bags, that will cause delays for you and the many other passengers likely in line with you.
- in communication daily with our airline partners who get your bags from the check-in counter to the plane without hiccups. When something does happen, we have the expertise on standby to tackle problems quickly and efficiently and the ability to provide additional training to prevent future problems. Remember, only the airlines can manage flight delays or cancellations and getting your checked luggage to and from the plane. 

Finally, we are exploring ways to make it easier once you get here to move quickly through security. When you get in line, we want to estimate how long it will take you to go through screening. It’s based on technology like that used at theme park ride queues. More to come.

The majority of people who fly to, from and through CLT each day have a good travel experience. Planning ahead for everything from your parking (book it online ahead of time) to long lines (get here earlier than you think you need to) to flight status, cancellations or delays (have your airline contact information handy) is the best way to be proactive so you Don’t Fly by the Seat of Your Pants.

Graphic with the phrase “Don’t fly by the seat of your pants” and an outline of a person holding a briefcase while standing on a moving walkway.

We’re Working Hard on the Travel Experience

Jun. 8, 2023 – CLT’s stature as an employment center and a top economic driver in the region is significant. The numbers cited by the most recent North Carolina State of Aviation report are impressive.

$32 billion annual economic impact
$1.82 billion in tax revenue generated
$9.9 billion in personal income created
151,575 jobs supported
So why should this matter to you?

Economic Vitality

CLT’s contribution of $32 billion to the state's economy in 2021, an increase from previous years, indicates significant economic growth and stability. This means businesses are thriving, job opportunities are increasing, and the overall economic environment is favorable. As a result, it has a positive impact on the average person by creating a stronger and more prosperous economy in which they can live, work, and thrive.

As examples: North Carolina’s public airports lease space to more than 3,300 private aircraft that generate more than $11.6 million in property tax revenues for their communities each year. The owner of a $23 million aircraft based at a North Carolina airport pays local property taxes equivalent to those paid by owners of 115 homes valued at $200,000 each.

That brings us to …

Jobs, jobs, jobs

The Airport and its supporting businesses along with those associated with construction are providing employment opportunities for a diverse range of professions and careers. This not only helps individuals find meaningful work, but also contributes to a thriving job market and offers stability to the workforce.

More job opportunities mean better chances for career advancement, increased income and improved financial security for individuals and families in North Carolina. An example: 800 construction-related jobs are associated with the Airport’s Destination CLT program, the $3.1 billion capital investment and infrastructure improvement project under way. Another 20,000 or so people work at the Airport, its businesses, partners and stakeholders. It is a small city.  

Tax Revenue and Public Services

The $1.82 billion in tax revenue generated by CLT in 2021 plays a crucial role in funding public services, infrastructure development and essential government initiatives.  It is revenue that directly benefits the citizens of North Carolina by improving public services and enhancing their quality of life.

The Airport is owned and operated by the City of Charlotte; however, it is does not collect public tax dollars. An enterprise fund of the city, the Airport is self-sustaining. Airport revenue funds all capital and operating costs per directives from the Federal Aviation Administration, which requires all airports to be financially self-sufficient.

CLT also is strategically expanding its business beyond aviation to diversify its financial portfolio and increase its non-aeronautical revenue. Non-aeronautical revenue is generated from commercial enterprises, such as concessions, duty free, parking, advertising, car rental facilities and real estate income.

Personal Income

The earnings infusion of $9.9 billion in personal income increases the purchasing power of residents, enabling them to support local businesses and contribute to economic growth within their communities. Personal income allows people to improve their standard of living, meet their financial needs, and potentially invest in education, healthcare and other essential aspects of life.

Consider this…

Would the Queen City be headquarters to 475 companies and corporations, including major banking and tech giants, without the connectivity to the world that an airport provides?

Without the connectivity CLT provides, would Charlotte be home to a bustling professional and minor league sports scene – from basketball, football and soccer to baseball and hockey? Don’t forget about NASCAR.

Many companies have stated the airport and the ability to connect to anywhere in the world was a primary reason to headquarter here - reinforcing that CLT is growing, providing connections and opportunities for people, goods and services around the world.

Why does this matter? The Airport has a direct impact on your economic well-being whether you travel or not. CLT helps foster a robust economy, creates career and job opportunities and personal income that contributes to quality of life for everyone who lives here.

Travelers walk through an airport concourse lined with retail stores and bright window displays.

Why CLT Matters to You – Even if You Don’t Fly

Apr. 26, 2023 – Everyone at Charlotte Douglas International Airport has a job to do – even the dogs. That’s right, the dogs.

CLT has more than 35 working dogs at the Airport. They have varying jobs from sniffing out drugs and explosives to easing passenger travel stress to searching for unwanted pests and agriculture that could be harmful to people and business in the U.S.

Scritches behind the ears are encouraged for the CLT Canine Crew, a team of 25 four-legged volunteers that are registered, professional therapy dogs. However, no matter how tempting it might be, the drug and explosive detection dogs and the canine agriculture dogs are hands off. This allows these law enforcement pooches to stay focused on the very important job of keeping the Airport and flights safe and secure.

No matter the job, the dogs of CLT are just like any other employee with important responsibilities.

The CLT Canine Crew

In addition to being a therapy dog, each has at least six months experience working in the field. From a tiny one-eyed white Pomeranian named Nugget to the gentle giant of a Mastiff named Hossa, these easy-going, friendly pups provide canine love, comfort, and support to travelers. Studies show that petting a dog helps reduce stress. At CLT, just seeing the Canine Crew is enough to make people smile.

You know you can pet these dogs because their handlers wear blue CLT Canine Crew T-shirts and each dog sports a blue ‘Pet Me’ vest.

Dylan, an English Cream Golden Retriever, is striking due to his rich, white fur. Super chill, he will walk right up to you, lay down and roll over for some belly rubs. Lydia, a Golden/Lab mix, is a mama bear who is especially good with puppies and is fond of costumes she wears when she comes to the Airport.

Julep and Tillie, both Clumber Spaniels, are a team. Julep is so happy to be here she can’t stop wiggling with excitement, while Tillie is calm and collected. New to the team last summer are Wilbur the Pug and Moose the Staffordshire Terrier mix. Wilbur is always excited to see customers, and Moose melts people’s hearts with the cutest puppy dog eyes.

Since the program’s inception in 2015 the Canine Crew has grown, in size and popularity. Dog teams love to pose for photographs with passengers and petting is always welcome.

The Beagle Brigade

Passengers entering the country at CLT from overseas destinations have likely seen Ears and other members of the Beagle Brigade. These U.S. Customs & Border Protection (CBP) detector dogs are responsible for finding harmful plant pests and foreign animal disease before it enters the country.

Currently, CBP has over 155 Beagle teams (dog and handler equal a team), or Agriculture K9 teams, at U.S. ports of entry. In fiscal year 2022, these dogs referred over 129,000 agriculture products for interception due to the risks from plant pests or diseases.

Ears, age 2, is considered one of CLT’s top dogs. She’s a tiny Beagle that gets a lot of attention. An outgoing, friendly, affable pup, Ears got her name from nipping the ears of other puppies she lived with before entering training as an agriculture specialist. With 445 million scent receptors in her nose, she can scan many passengers and all the luggage from a large international flight in minutes, compared to individual inspections and x-rays that can take much longer.

Ears’ reward for finding prohibited agriculture and pests is treats. She loves salmon, apples and bacon scents and flavors. She gets low-calorie, high protein treats to keep trim since food is a reward. A busy day can mean a lot of treats.

Bomb and Drug Detection Dogs

Unlike Ears, the drug and bomb detection dogs work for their favorite toy.  When they find something in need of inspection, the dogs sit as an alert to their handler.

The Charlotte-Mecklenburg Police Department manages the Airport’s drug and explosive detection dogs. The explosive detection dogs are part of the Transportation Security Administration but are handled by CMPD through a partnership. Driven and hardworking, these K9s go through months of training before their first job and then train throughout their career.

These law enforcement canine work around aircraft, cargo, vehicles, at checkpoints and in public areas of the Airport. They have a single purpose and receive nonstop training to detect drugs and explosives.

While it is serious work, these pups have unique and fun personalities that their handers often see in downtime at home and in working long hours together.

Because they are working dogs, this crew doesn’t lounge on the sofa, receive treats for tricks or chase their favorite toy in the back yard. Remember, their favorite toy is reward for finding drugs or explosives in their detection work.

Passengers often only see the working side of the dogs.

There is Robi, a Hungarian Vizsla, that despite his seriousness is a very affectionate dog that loves his toys. His favorite is a tennis ball. Robi, 5, also is especially curious about cameras and is not shy about putting his nose print on a lens pointed in his direction.

Erich Eric is a 7-year-old German Shephard who is named for a 9-11 victim. That’s why he has two first names – his own and the name of the person he is named in memory of. Inox, the 3-year-old Malinois, has no fear and is quite serious about his job. His favorite food is strawberries. Nera, an 8-year-old Shephard, is methodical in her work, but a softy underneath that serious exterior. Oh, and she’s a Raiders fan.

Puki, a German Shorthaired Pointer from Greece, is the newest CMPD team member. He’s a lover with an affection for tennis balls. And Mia the Malinois is a social butterfly dubbed ‘mayor of the Airport.”

TSA Explosive Detection Canine Team

The TSA Explosive Detection Canine Team works alongside the CMPD in patrolling the Airport. While the CMPD K9 teams are your typical explosive detection canines that conduct searches of bags, buildings, aircraft, vehicles and cargo, you are more likely to see the TSA Explosive Detection dogs screening passengers and bags in the security checkpoint lines.

Like all the dogs at the Airport, this crew of six hardworking pups is filled with personality.

There is Mongo, a black Labrador Retriever that acts like a playful puppy. Pepe is a yellow Labrador laid back and calm no matter what he encounters. Both love tennis balls for their reward. Don’t be surprised to see Pepe chasing his ball, which is attached to a rope, around the terminal.

Dingo, Baron and Grom2 are German Short Haired Pointers who share duties with Hary the German Shepherd. Baron is the grand old man of the group and loves attention, while the playful Grom2 and Dingo are the newest members of the team. Dingo is a bundle of energy, who loves to work for his tennis ball reward. Grom2 loves to play with his reward, which is a Chuckit! Hary is always looking to work – he’s called the true definition of working canine – and, more importantly, getting his black Kong reward for a job well done.

So, next time you see CLT’s working dogs go pet a Canine Crew member. Please keep your distance from the Beagle Brigade, the TSA dogs and the CMPD bomb and drug detection dogs while thanking them for their service in keeping travel safe and secure.

[Watch the video](https://youtu.be/e2t53pQDVCY)

A police officer stands beside a K-9 dog wearing a vest labeled “Police K-9” as the dog inspects a metal container.

Working Dogs of CLT Play Vital Role in Airport Experience

Feb. 8, 2023 - Remember the days of going on a business trip and squeezing in some extra time for sightseeing and fun? Remember feeling lucky if your employer let you push your return flight beyond the official business trip’s end so you could do that?

That was more the norm for many workers before 2020, before the pandemic rocked our worlds.

The pandemic changed how many of us approach the work-life balance, where people can and do work and how we work. We discovered we do not have to be in an office to be ‘at work.’ Internet, Wi-Fi, and VPNs make it possible, for example, to be sitting on the beach, working as the family enjoys time in the sun and sand. Or now a hotel room in Nashville is your office by day, then at night you and your friends are soaking up the country music resonating across Music City USA.

The workplace is changing and as it does the passenger profile for airports everywhere, including Charlotte Douglas International Airport, is changing.

Before the pandemic business and leisure travel was nearly evenly split 50-50%. Business travel plummeted in 2020 due to the pandemic and the proliferation of virtual meetings. At the same time, cheaper plane tickets (and people tired of being cooped up after quarantine) pushed leisure travel to 76% of CLT’s business. Business travel dropped to just 17%.

One need only spend some time people watching in our terminal to see there are fewer business suits these days and hundreds of more casually dressed singles, families, and vacationers. What we see now is the leisure traveler carrying everything they need to work wherever their destination is.

This blended, or bleisure, traveler has always been among us.  There are more of them now. Based on CLT passenger survey responses in 2022, blended travelers comprised 5% of passengers at CLT, up strikingly from 2% in 2019 before the pandemic struck. Business travelers, in those same surveys, increased from 17% during the pandemic to 22% percent in 2022.  

According to Travel Weekly, blended travel is more than a bit of pre- or post-work fun. Business travelers want more flexibility, and companies are beginning to cater more to those who want to work remotely for a few extra weeks or just want to work from anywhere but the office.

The changing workplace, employer flexibility, ease of staying virtually connected all add up to a slower than normal return of business travel to pre-pandemic dominance. In 2022, business travel had minimally ticked up to 22 percent of CLT passengers. We will be watching to see where it goes next.

A family sits together on an airplane, smiling as they look at a magazine during their flight.

Bleisure Travel Grows at CLT

Jun. 30, 2022 - Let’s get real about summer travel. It’s a bit of a mess. You know it. We know it.

The fix is as complicated as the way we got here. First some background, then we want to share some things our customers should do when traveling now and in the future.

How we got here: CLT is operated by a department of the City of Charlotte. We work with countless businesses that make leisure and business travel possible. Think airlines, concessions, bag handlers, security screeners, air traffic controllers and so many others. You can also think of us this way – the Aviation Department is like the mall operator renting to the businesses, such as the airlines, that are here. While the staff who help operate the Airport don’t schedule (or cancel) your flights or handle your luggage, we all recognize we have a role, and we recognize it’s a tough time to travel.

Recovering from the pandemic has been a challenge. Thousands in the aviation industry and supporting businesses were laid off or furloughed while travelers were hunkered down in quarantine. Some workers left the busy, people-filled Airport environment like an airport because of COVID concerns. Some found other jobs and moved on. That created staffing shortages that many in the travel business are still scrambling to fix today. We’ve all heard about the nationwide shortage of workers. The pandemic did a number on our workforce too, and we still feel its effects months after a new normal. Meanwhile, our customers were emerging from lockdowns and eager to travel, anywhere.

Pilots are retiring at the mandatory age 65 in record numbers. During the pandemic, the training and licensing of new pilots slowed. Airlines offered early retirement packages to pilots and crew to help offset sudden unemployment and cut costs while planes sat empty. At the same time, rental car and ride-share services like Uber and Lyft have not recovered as quickly as some would like thanks to COVID.

As people are emerging from two-plus years of laying low because of COVID, supply and demand disconnects are wreaking havoc on travel. Holidays compound this because more people travel during the summer and holidays than at any other time of the year.

This July 4 weekend it's predicted record numbers of people will be flying to, from and through CLT. Ours has been one of a few airports in the nation to recover quickly from the pandemic thanks to its close relationship with American Airlines and our position as its second-largest hub.

So, yes, we’re busy here at CLT. You must plan for your travel. There will be more cars on our roads, longer lines, longer wait times for shuttle buses and the parking facilities, including the cell phone waiting lot, will fill up fast.

We know our customers are adapting. We appreciate it, but now more than ever, planning ahead of coming to the Airport is essential.

PARKING: When you book your flight, reserve your parking at the same time at parkCLT.com. Demand for parking is high at CLT and has been for months. Rental car and ride-share services like Uber and Lyft have not recovered as quickly as some would like thanks to COVID. If you are coming to the Airport, a reservation made at least six hours in advance (but we recommend much more advance booking because of high demand) is a way to guarantee you have a parking place. And don’t forget, you can always have someone drop you off at the airport or you can catch a bus or a taxi instead.

EXPECT LINES: Get here early. There are going to be crowds and lines. Plan on it. Arriving an hour before your flight is scheduled to leave is not enough time anymore.

You need to be in the terminal in line with your airline or at the security checkpoint two hours before a domestic flight and three hours before international flights. This is the minimum. Anything less and you risk missing your flight. Don’t take that chance.

AIRLINES: Eight major airlines operate at CLT with American Airlines being the largest and accounting for nearly 90 percent of all arrivals and departures. It’s important that if you are told your flight is delayed, or worse canceled, that you get in touch with your airline as quickly as possible. Some airlines are already offering travel waivers ahead of the July 4 holiday. Download the airline’s app on your mobile device. Save their numbers on your cell phone. Have their contact information readily available.

PATIENCE: Thank you for your business. As we all work to recover from the pandemic and as you take to the skies this weekend and in the days ahead, please follow signs or ask an Airport worker for help when needed.  We recognize it’s tough out there for everyone – from the people who check you in for your flight to those who make your coffee to the men and women who pilot and crew the planes that fly you to your travel destination.

Don’t take chances with your travel, especially right now when so much can go awry.

Travelers stand in line at an airport security checkpoint, waiting with their IDs and boarding passes.

Let’s Get Real About Summer Travel

Jun. 14, 2022 - Everyone has moved at least once in their lives. Nobody would say it is fun.

CLT is going to be experiencing a big move in the not-too-distant future that will affect our community.

The key word there is MOVE.

Not close. Not end. No going away parties. No thanks-for-memories, to be relegated to the mind’s eye. This will be a short move. Just a few thousand feet.

As with any move there must be planning. And an upgrade or two. Or, in this case, about 15.

Plans are underway to relocate the Airport Overlook as part of the North End Around Taxiway project, which includes airfield improvements associated with the forthcoming runway.

To be clear: The current Airport Overlook will NOT close until the new area is open to the public.

A simple address change, without the need to contact the U.S. Postal Service to get the mail forwarded.

The popular area was called “one of the seven wonders of Charlotte” by the Charlotte Observer. It will remain on Airport property and maintain the spectacular airfield, skyline and terminal views you have come to enjoy.

There are many exciting things in store and those will be shared at the appropriate time.

Until that new “house” is built and ready for yard-of-the-month eligibility, you can continue to enjoy the space at 4355 Airport Overlook Drive from 8 a.m. to 10 p.m. daily.

Woman and child sit on a bench watching planes near the runway at CLT Airport, with the control tower visible in the distance.

Planning Underway to Relocate Airport Overlook

Feb. 28, 2022 - The Airport hustle and bustle is filled with anticipation for the meeting, vacation or homecoming at the other end of someone’s plane trip.

Want to share in that excitement? Come work here. Enjoy helping people? Millions fly to, from and through CLT each year. That’s a lot of passengers who we help each day.

Looking for an exciting career in aviation? Sure you are!

Yogi Berra said it best:

“They give you cash, which is just as good as money.”

“If you get hurt and miss work, it won’t hurt to miss work.”

“You can observe a lot by just watching.”

What does the owner of 10 World Series rings have to do with working for the City of Charlotte-owned Aviation Department?  Where are we going with this? We want you! 

Car breaks down on a Tuesday and drains your account? We get paid every Friday.

Not feeling well and must miss a day of work? Paid sick days.

Any benefits that aren’t in the job description? Any given day, you might find yourself on the airfield, where you can observe planes and watch them take off and land. Yes, the Aviation Department has hung its sign on the always-under-construction front door: Help Wanted.

Like most businesses, the impacts and repercussions from COVID-19 have shown that even the Airport is not immune.

So, we want to you come to work with us.

CLT is a city within a city. It takes a lot of people you will never see and skills you didn’t know were needed at an Airport to keep things running smoothly so our passengers can get to where they are going.

There is something for everyone: bus drivers, maintenance mechanics, plumbers, carpenters, HVAC technicians, engineers, budget analysts, project managers, contract specialists … the list goes on and on.

Check out all the exciting career opportunities currently available by visiting our website www.cltairport.com/careers or applying for available positions on the City of Charlotte jobs page. New jobs are added each week so check back often.

Mark your calendar for our next hiring event from 10 a.m. to 2 p.m. on Saturday, April 30 at Bojangles Coliseum. We want to share with you all the great opportunities and benefits of working with us and the City of Charlotte. We can’t wait to work with you.

Airport maintenance worker wearing a safety vest and beanie repairs equipment inside a workshop using specialized tools.

We Want You! (To Come Work With Us at the Airport)

Jan. 12, 2022 - For two years we at CLT have pivoted countless times, strived to persevere through one of the most challenging times in aviation history and ridden the roller coaster of an always evolving public health crisis.

The COVID-19 pandemic took the wind from under our wings at first. The Airport never closed, but our business partners were forced to shutter either for safety reasons or due to the lack of passengers and customers in the pandemic’s early days. We hobbled along as people canceled flights and stayed home. We took advantage of the “slow time” to make changes and improvements throughout the Airport so that customers felt safe and could stay healthy while traveling.

It was scary as all get out. We grappled alongside our customers to stay safe while working to keep the Airport operating and vital to the nation’s air transportation network and to restore passenger confidence in flying.

It wasn’t easy either. There were days when the Airport was so full that people wondered if there was a pandemic going on. CLT was busier than most other airports because it is American Airlines’ second-largest U.S. hub and a hub American deemed vital to its business despite the pandemic. So, when we are busy, we are REALLY busy.

We have been blessed for many months now with a busy airport. We are nearly as busy now as we were in 2019, our record-breaking year for passengers. We are happy that customers have the confidence to fly again.

But just as we did in the first wake of the pandemic, our efforts to provide a safe Airport remain steadfast as we come upon year three of living with COVID-19. Many of the changes we made more than a year ago remain in place:

Enhanced housekeeping: Airport housekeeping is a 24/7 job anyway, but throughout the pandemic, we have ramped up efforts to monitor cleanliness and pay special attention to the things you encounter often. Our partners in the terminal, such as the airlines, retail and dining concessions and others, continue to take steps to stem to spread of COVID-19.

Healthy air: Hospital-grade air filters are in place throughout CLT’s heating and air conditioning systems and in many places, UV-C light also sanitizes the air. UV lighting also is being used to continuously clean the people-mover handrails.

Hand Sanitizing Stations: More than 60 hand sanitizing stations were installed throughout the terminal when soap and water are not readily available.

Protective Shields: Many customer-service counters - from stores to airline ticket counters to parking toll booths to the security checkpoints – are equipped with protective shields for added passenger and employee safety.

Masks Required: The Transportation Security Administration still requires anyone coming in the Airport or one of our other facilities (such as parking decks and shuttle buses) to always wear a mask. Airlines require their customers to wear a mask while onboard flights too. If you forget yours or need a fresh one, masks are available at each security checkpoint podium and the Visitor Info Center located in Baggage Claim. Please Rock Your Mask for everyone’s safety.

Safety Approval: To ensure we were doing all we can, we sought independent review. CLT was the first airport in North Carolina to receive the international stamp of approval for its response to the COVID-19 pandemic when it comes to cleaning, disinfection, and infectious disease prevention in our facilities. The Global Biorisk Advisory Council (GBAC) STAR™ Facility Accreditation recognizes CLT has implemented the most stringent protocols for cleaning, disinfection, and infectious disease prevention in its facilities. We are in the process of seeking reaccreditation.

In March 2020 as it is today in January 2022, we are committed to ensuring our passengers have a safe and positive travel experience when flying to, from or through Charlotte Douglas International. It’s been a long, challenging two years. We are glad passengers feel confident to fly again and we are looking forward to a 2022 that is prosperous for all the businesses at CLT. Their livelihood and the airport’s impact on the local and state economy depend on it.

A traveler wearing a hoodie walks beside an airline pilot, both wearing masks, with signs behind them reading “Keep your distance” and “Wash hands ofte

CLT perseveres during the pandemic; hopeful for 2022

Jan. 12, 2022 - For more than a year Haley Gentry has been in the cockpit, so to speak, at Charlotte Douglas International Airport, steering the Airport and its operator, the City of Charlotte Aviation Department, through some of the most turbulent months in recent memory.

Gentry began her career as an intern at CLT 30 years ago. She worked her way through the ranks and in October 2021 was named to her new leadership role. Gentry has a breadth of knowledge and experience that is unique, in part because of her tenure in the industry. But of particular note, she is the first woman to lead CLT as its chief executive officer and aviation director in the Airport’s 87-year history.

The Charlotte Observer recently picked Gentry and one of five Charlotte leaders to watch in 2022. Gentry and the others are at the center of key happenings and leadership in the Charlotte region headed into the new year, the Queen City newspaper said.

Here’s a look at an expanded version of a question-and-answer interview Gentry participated in.

What are the main challenges or opportunities for the Charlotte airport in 2022?  

COVID will continue to be a challenge for the foreseeable future.  We must find a way to live with the virus and associated challenges for travel. 

The past two years have changed our workplaces and how we conduct business.  Our employees are our most valuable resource and are essential to providing the services that make the airport functional.  The lack of human resources has significantly impacted all employers at the Airport.  Maintaining the staff, we have and identifying future employees is a top priority.  We must continue to develop creative strategies to address this challenge. The other significant opportunity is to continue diversifying our revenue portfolio by increasing non-aeronautical revenue.  The past year certainly taught us the importance of this.  We must continue to safeguard the Airport by ensuring we are financially self-sustaining regardless of passenger volume.  

The Charlotte airport has been one of the busiest in the county this year as air travel rebounds from deep drops in passenger travel at the height of the pandemic. What strategies have helped CLT recover from the pandemic challenges? Is CLT uniquely situated to continue a strong recovery?  

Very early in the pandemic, American Airlines made it known that Dallas and Charlotte would be their two hubs of focus.  The strength of the hub has pulled CLT through the last two years and propelled us to being the 6th busiest airport in the country.  Other airports throughout the country have not been so fortunate. CLT has a long history of fiscal conservatism and that served us well during this worldwide crisis. We take pride in being a good business partner, in the good times and bad.  This crisis of the past year brought the aviation industry together in unprecedented ways, further solidifying our strong partnerships.

Why is a strong airport important for the city? How does the airport's COVID-19 recovery affect Charlotte?

The Airport is this region’s top economic tool.  It is the gateway to the world for our community and generates $24.6 Billion in local economic impact. In January 2019, (pre-pandemic) the North Carolina Department of Transportation (NCDOT) reported the Airport’s contribution to 132,000 jobs for North Carolina residents.  A healthy, thriving airport is an indicator of a strong and prosperous community.  The recovery of CLT is a positive economic indicator of our region.

What should Charlotteans expect to see with Airport construction in 2022? How have those plans changed during COVID, if at all?

Passengers will continue to see and experience the impacts of our Terminal Lobby Expansion.  This became a focus project for us at the onset of the pandemic. Initially, we were able to gain some strides with fewer passengers in the building.  This upgrade to our front doorstep is a $608 million investment and will provide an additional 366,000 square feet of new and renovated space to our lobby space, making a dramatic improvement to the passenger experience and overall functionality of the terminal.  We also anticipate the initiation of a project which adds 10 gates to Concourse A.  This new structure will be a sister concourse matching the 10-gate expansion previously added in 2018.  This is critical to providing additional gate capacity for the hub and non-hub airlines. 

2022 will mark the beginning of your first full year as Charlotte's permanent aviation director — can you share how you're feeling about the next year in the job? And can you share any reflections on your transition to the job over the past year?

It has been a unique time in history to be in a leadership role.  There is no playbook for how to operate a business during a pandemic.  COVID has impacted our professional and personal lives in so many unanticipated ways.  We have had to rely on the tried-and-true basics of keeping it simple while sprinkling in some innovation.  We have learned it is essential to remain nimble and be able to pivot when the environment changes and I think this is something the Airport team has done very well.  We often say to new employees, you will never be bored at the Airport.  I suspect the upcoming year will live up to that mantra.

Read more about Haley Gentry on the Airport website.

Smiling woman in an orange blouse speaks at a podium with microphones and monitors during a presentation at CLT Airport.

CLTea Blog A Q&A with CEO Haley Gentry

A Q&A with CEO Haley Gentry

Oct. 19, 2021 -While a lot of people around the world have been working from home throughout much of the pandemic, thousands of men and women at Charlotte Douglas International Airport never left the workplace.

These employees were called ‘‘essential’’ in COVID-19’s early days. As the pandemic dragged on, the definition of what and who was essential changed.

More than 20,000 people working at the Airport – including nearly 700 who are employed by the Airport operator, the City of Charlotte Aviation Department – are all essential in some way. Each has a role in keeping the Airport running efficiently. But there is no doubt that those who came to work at the Airport every day, deserve special recognition.

We want to salute the men and women who have helped keep CLT operating since March 2020 when COVID-19 first rocked our world:

Pilots, flight attendants, ticket agents, customer service reps. Ramp workers, aircraft and avionics maintenance technicians, engine mechanics, wing walkers, airfield operations specialists, airline caterers, air traffic controllers, airline cargo handlers.

Police, firefighters, first responders, paramedics, TSA agents, Customs and Border Protection officers, Airport security, sky marshals.

Taxi drivers, ride-share operators, shuttle bus drivers, valet attendants, wheelchair attendants, vehicle maintenance mechanics, HVAC specialists, the IT geeks who keep computers and technology running.

Servers, chefs, cooks, retail cashiers, salespeople, waiters and waitresses, housekeepers.

Every day. On site. Doing everything in their power to stay safe amid a raging pandemic and help keep planes in the air and passengers on their travels.

There have been complaints about lost tempers, customer service that could have been more pleasant, and yes, closed restaurants and stores due to either a decrease in passenger traffic or the labor shortages that resulted from layoffs early in the pandemic. And we have all seen the stories of upset and unruly passengers lashing out at the very people there to keep them safe and on their travels. Unruly behavior is not tolerated, and the FAA and TSA could level fines on people who do not follow COVID rules and protocols or who disrupt air travel.

It’s is challenging for all of us to adapt in an unprecedented pandemic and all the changes it has brought to our lives. But each one of these essential, onsite workers do their best. They come to work with the goal of keeping the Airport open and serving our customers.

They do their best with the most unusual of circumstances. They continue to do so as CLT’s business partners begin to bounce back from dwindling passenger traffic that caused layoffs 18 months ago and hiring challenges in 2021 as your confidence to fly returned and you flocked to the Airport to travel.

We owe these folks a debt of gratitude. These essential workers at CLT, and airports around the nation, have been and are still today critical to keeping the nation’s air transportation network operating. They are critical to your travel experience.

Salute. High five. Kudos. Thank you from the bottom of our hearts.

A cashier wearing a face mask and red shirt smiles while handing a colorful shopping bag to a customer.

A shout out to the Airport’s essential workers

Jul. 1, 2021 - COVID-19 has changed a lot about our daily lives. As we start to venture out again and as we start to travel more, it’s worth reminding ourselves of the manners we were taught as children and the common courtesies that are critical to interacting with other people.

The news of fights aboard aircraft and in airports, assaults on airline crews, general disorder during travel, attacks on Airport workers and arguments about masks amid a pandemic is disheartening. We are better than that.

As vaccines have rolled out, people are more comfortable traveling. But we must remember that airports and airplanes are inherently crowded places. For safety, we are required to wear masks inside the Airport and onboard aircraft. It is still the official federal guidance from medical experts.

We said it before. It’s the right thing to do.

If someone needed help with walking or standing, many of us would be right there to offer assistance. If someone sitting near us was having a heart attack, difficulty breathing or was choking, we’d be there to quickly help. Because we care about our fellow human beings and as kids we were taught to be helpful and caring.

Because we care, we need to remember to be kind. Kindness goes a long way. The pandemic has affected us all in different ways. Likewise, each of us has responded and adjusted our lives in different ways. Yes, the rules we have been asked to abide by over the last 15 months have been inconvenient, a challenge, and even politically divisive.

But as you go back out in the world and as you make your travel plans, remember the basic manners we all learned as children:

- Say ‘please’ and ‘thank you.’ Simple courtesy goes a long way in making people feel valued and happy to help. Disrespect or rude treatment of people in any role is wrong.  
- Don’t interrupt. Let people finish talking, even if you think they are wrong.  Let’s use our “inside voice.” It’s common courtesy and respectful to keep conversations calm.
- Temper negative opinions when it comes to wearing a mask and keeping your distance. None of us likes it, but we should respect our fellow human beings enough to accept their choice.
- Be patient. Change is hard. The pandemic is forcing us to change in ways we never thought possible.

Good manners are important. It seems like in the many months of quarantining we have forgotten those manners or decided we no longer need to be polite or respectful to people. Somehow it has become ok to be rude, belligerent and mean. Next time you want to lash out, ask yourself how your grandma or pawpaw would feel if he or she were on the receiving end of that. Then maybe rethink it and opt for kindness and being polite instead.

We are all in this together. Be kind.

Airline gate agent assists a traveler wearing a backpack at the American Airlines boarding area with a flight to San Antonio displayed on the screen.

Manners, please. Remember what you were taught as children.

Jun. 30, 2021 - You’ve heard it on the news – travel has really picked up since the early days of the pandemic. That has many CLT businesses between a rock and a hard place as they address staffing shortages while trying to hire for many open positions with the TSA, concessions, airlines, and other Airport businesses.

At the same time, business travel has decreased, leisure travel has skyrocketed. For many people, this is the first time they have traveled. For others, it is the first time in a long time that they have traveled. Much is the same when it comes to travel preparedness and the Airport journey, but much has changed in the last year.

So, as you get ready to shake off quarantine and board a plane to that dream destination or to see family and friends, there are some things you can do to prepare and to make your Airport experience easy and effortless.

First: PLAN AHEAD.

We cannot say this enough. This is essential BEFORE you come to the Airport.

- We know you know this so let’s get it out of the way first. Don’t forget to check on the COVID-19 protocols all passengers and Airport visitors are expected to follow. This includes wearing a mask per federal mandate while in the Airport. Airlines require them too. If you forget yours, ask for one at the TSA checkpoint podiums or at the Visitor Info Center in Baggage Claim. More information about CLT’s response to COVID is on our website.
- Check your flight status on your airline’s app. Then, download your boarding pass on your mobile device, or if you are still using paper, print it out at home.
- Check the security wait times on cltairport.com or on the CLT Airport app. It’s free to download in the Apple Store or Google Play. Remember you can use any security checkpoint in the terminal. You don’t have to go through Checkpoint E because you are flying out of Concourse E. It might be a little farther to walk, but if the line is shorter at Checkpoint B, why not get in line there? It’s faster, and you will be closer to the Chick-fil-A right outside Checkpoint B. You can grab a meal and a drink then head for seating in the Atrium or at your gate. Real-time wait times change frequently so check the app and website often before and after you get here.
- It helps the checkpoint lines move faster if you check your baggage with your airline, rather than carry it onto the plane. Speaking of baggage, if you are going to carry on, make sure there is nothing in your luggage that would cause alarms to go off in security. When that happens, it slows down the screening process for everyone while your bags are inspected for prohibited items. Weapons, including guns that you may have a concealed weapon permit for, are prohibited in the Airport and onboard your aircraft.  “I forgot it was in there” doesn’t absolve you of possible fines and other penalties, including jail time. TSA has a handy app to check what else is and is not allowed on a flight.
- Book your parking online. You are guaranteed a parking spot and can save money over drive-up rates. Look for the online booking at cltairport.com/parking. Rates are increasing July 6 for drive-up customers so that’s even more reason to book ahead of time.
- If you are arriving in Charlotte and need a rental car, book ahead. Some companies are experiencing ground transportation shortages right now too.

Second: ARRIVE EARLY

This means arrive early AT THE TERMINAL. Not the parking lot or shuttle bus stop. Inside the terminal checking in and getting in line for security.

Given how busy it is and the accommodations being made to adjust for staffing shortages, the airlines and TSA strongly recommend you arrive three hours before your flight’s scheduled departure. Keep in mind:

- Even if the security wait time app says wait times are short at the checkpoints, don’t chance it. Leave home early. A lot can happen in the time it takes you to drive to the Airport, park and check in.
- Weekend travel, beginning on Thursdays going through Sunday, is always the busiest time. If there is a holiday, count on it being even busier.

Third: Shop, dine and relax

Once you are through security, there’s plenty to do to keep busy while you wait for your flight to leave.

- Get your steps in – a walk through the entire terminal is about three miles. At a brisk pace that’s about 5,781 steps.
- While walking, take time to enjoy the artwork located throughout the terminal. Many are creations from North Carolina artists.
- If you can snag a rocking chair in the Atrium or the mezzanine overlooking the Atrium, take advantage of it then kick back, relax and rock the minutes away. You can people-watch or gaze out the two-story windows at the planes parked outside.  
- Hungry? Ran out of your own snacks (yes, many foods are allowed through the checkpoint)? CLT has many great places to eat. Several restaurants and stores are open for limited hours while they try to hire more people. If you must walk to another concourse to find something, please understand our concessions are working as quickly as possible to hire, train, do background checks (required for everyone who works at CLT) and fully reopen. We regret many of the lines are long right now, but our partners are glad to see you. We appreciate your patience and support.

Finally …

Pack your patience.  

Like you, the people working at the Airport are dealing with the pandemic too. The Airport workers encounter thousands of customers every day. Each has a different need or concern. Sometimes nerves get frayed. Stress and tensions rise. Anger or frustration comes out. Take a deep breath. Remember, CLT workers are here and committed to helping make the travel experience better.

Please be kind to them.

Travelers walk through a bright airport concourse with large windows, some using the moving walkway, while others carry luggage and wear masks.

CLTea Blog Plan Ahead. Pack Your Patience. Be Kind. We’re Here to Help.

Plan Ahead. Pack Your Patience. Be Kind. We’re Here to Help.

May 28, 2021 - Airports are not art museums, but the work of an artist goes a long way in creating a sense of place, sharing history and culture and calming people in a very busy travel environment.

Charlotte Douglas International Airport is extremely fortunate to host the works of 16 artists from around the world, including people from right here in North Carolina. From sculptures that welcome passengers as they drive up to the terminal to colorful and interactive installations hanging in the terminal, there is plenty for passengers to study and enjoy.

The American Association of Airport Executives, a membership organization for people working at airports, pondered the role of public art in general and public art in airports specifically a few years ago. 

“To truly witness the character of a city, one needs a composite view. Local history and the natural landscape can communicate time-honored value; while commerce or industry can tell of economic prowess and a community’s plans for the future. Just as these lenses can reveal the features and talents of a population, so too can the productivity of a city’s creatives. Fueled by the interests and imaginations of artists, curators, and other arts workers, public artworks and exhibitions can distinguish their surroundings with enticing insight.

“When situated in an airport, the role of the public art is given another dimension. In addition to symbolizing a place, the work now serves the traveler—welcoming, grounding, or inspiring them. As passengers do look up from the busy activity of a trip, thoughtfully curated artworks can be humanizing reminders of travel’s gift of discovery.”

In 2015 the prestigious Travel + Leisure magazine named its list of nine “American Airports for Art Lovers.” While CLT was not on the list, our airport is home to some truly thought-provoking and innovative art installations.

“Loops,” in The Plaza between Concourses D and E, is a suspended kinetic sculpture inspired by aircraft contrails. Its rotation is motorized but that does not take away from the slow, measured, hypnotic movement created by the 200 linear feet of intertwined tubing.

On Concourse A Expansion, “Interconnected” is a 140-foot-long, 10-foot high digital screen that takes data generated by the airport from aircraft movements, people, baggage handling and other digital data and transforms it into mesmerizing, always moving, ever-changing digital sculpture. There are three screens of artist Refik Anadol’s digital art on the concourse. At night they are visible in vivid color to people driving up to the terminal curb front. At the time of its installation, CLT was the first airport in the world to have a large data-driven piece of artwork like “Interconnected

Another example of art in motion can be found in the center of the Atrium. Hanging above a sushi bar, the “First in Flight” mobile features 16 aircraft, including the International Space Station, a Boeing 747 and the Spirit of St. Louis, on three levels all rotating around each other.

Even static art on display at CLT weave a story about aviation and travel into the artists’ creative mind and onto canvas.

“Playful Race of Life Patterns” by Jonathan Grauel at Gate A3 is a layered painting that captures the city’s history in textiles alongside NASCAR heritage and flying in a whimsical way. Speaking of whimsy, pigs do fly … along with fish, alligators, bears and horses … in the humorous “Journey I” and “Journey II” at Gates  B3 and B4.

Each piece or art in the airport is a showcase of the people who live in Charlotte, the diversity of the community the airport serves and the history and culture of the city. The airport is often a flyer’s first impression of the city and North Carolina. Art is but one way to tell our story to a captive audience.

If you cannot see CLT’s art in person, visit our website to learn more about the artists featured at CLT. Or, check out a few that are featured on our YouTube channel:

Interplay I and Interplay II by Ruth Ava Lyons

Honoring All Teachers & Walk Together Children by Nellie Ashford

Playful Race of Life Patterns & Texture of Time in Flight by Jonathan Grauel

Connections CLT by Ben Premeaux

We Love Our Art at CLT!

#DestinationCLT​: Interconnected

Public Art on Concourse B

Interconnected by Refik Anadol

Queen Charlotte 2017

Queen Charlotte Getting a Makeover 2021
Note: The Queen Charlotte statute is currently off display. Away for repairs, she will return in time to be unveiled inside the new CLT terminal lobby, which is under renovation now through 2025.

ravelers walk past a large digital art wall displaying colorful blue and purple visuals inside a bright airport corridor.

CLTea Blog Airport Home to Some of City’s Most Unique Artwork

Airport Home to Some of City’s Most Unique Artwork

May 28, 2021 - Where else can you work that every day brings a spectacular sunrise and sunset city view through massive windows, where cloudless blue skies seem to stretch on forever and where you can be within feet of aircraft that are the marvels of modern air transportation and feats of technology?

At Charlotte Douglas International Airport, that’s where. Hundreds of businesses at the Airport are hiring right now.

CLT is a major employment center, with nearly 22,000 workers on site. The majority (more than 12,000) are employed by American Airlines, with nearly 10,000 additional workers employed by other airlines, tenants, contractors and businesses. Charlotte Douglas also is a major contributor to the region's economy, including 169,390 jobs for North Carolina residents and $5.7 billion in personal income, according to the N.C. Department of Transportation Division of Aviation.

Jobs in a variety of categories are available at the airport. There are careers in aviation and airport security, managers and supervisors of the 130 and growing dining and retail outlets, stockers, drivers, baristas, cooks and so many more. Nearly all the organizations and businesses, including the Transportation Security Administration, HMS Host and Paradies Lagardère are hiring. Don’t forget about the Aviation Department, CLT’s operator. We’re hiring too.

CLT has many safety protocols in place to protect passengers and Airport workers. Hospital grade air filters, UV and electrostatic cleaning of frequently touched places like seats and tables, acrylic separators to create distance while at ticket counters and check out registers. That is in addition to the touchless technologies implemented and the many other steps airlines and businesses have taken to increase safety and cleanliness. Those efforts have been honored by the Global Biorisk Advisory Council’s STAR™ Facility Accreditation, recognizing that CLT has implemented the most stringent protocols for cleaning, disinfection and infectious disease prevention in its facilities.

Learn more about how we Keep it Rockin’ on our website.

Despite the pandemic, CLT remains one of the busiest airports in the world. People are flying again, and our passenger numbers are growing every day. That means now is the time. Join our aviation family. Apply for one of the many full- and part-time positions that are available. Find out more information at cltairport.com/jobs.

Restaurant employee in a red shirt talks with a smiling woman near the counter while another worker prepares food in the kitchen.