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Yes, it’s the South, and no, we don’t usually face harsh winter weather. However, when two very different back-to-back systems hit the Carolinas, CLT was ready for both, thanks to extensive preparation and new equipment.

The first event, called Winter Storm Fern, impacted the Charlotte area on January 24-25, bringing ice, freezing rain, and sleet to a large part of the country. The following weekend, January 30-February 1, Winter Storm Gianna dropped a historic 11 inches of heavy, continuous snowfall at CLT, lasting more than 24 hours.

Winter weather preparations began as early as last August, with teams and equipment on the runways and taxiways practicing formations and moving materials. 

“There’s the Blue Angels, and then we have our Snow Angels,” said CLT Assistant Facilities Maintenance Director Scott Kincaid. “The coordination that they have and the patterns that they take, it’s like clockwork.”

__New Equipment Clocks In__

CLT also recently took delivery of two new multi-function plows (a plow-broom-blower combination), three new dedicated front brooms and a new spreader truck. Approximately 60 tons of solid deicer were used during Fern, and nearly 120 tons during Gianna. 

The new equipment joined three vintage multi-function plows from Calgary, Alberta, and a liquid deicer already in the fleet.

For each weather event, CLT had 300 staff on site for the response, working in two shifts around the clock. This included crews on the airfield and behind the scenes, including in the Airport Emergency Operations Center, which served as the central hub for coordinating the storm response.

All three of CLT’s runways were closed for six hours in near white-out conditions on Saturday, Jan. 31, from 3 p.m. to around 9 p.m. (Even our snow removal equipment had to be deiced!) Snow was removed, stored, and is still being hauled away almost a week later; however, CLT was nearly fully operational within 12 hours of each weather event.

__Safety First__

While weather-related flight delays and cancellations were inevitable, safety remained the top priority before, during, and after both storms.

“It was very methodical and professionally executed,” said CLT’s Director of Operations for Regulatory Compliance Joe Conklin. “Otherwise, we wouldn’t be able to recover these runways and taxiways the way that they did.”

“The recovery takes time,” added Kevin Wu, CLT’s Director of Operations for Emergency Services. “Even though it stops snowing, we still need time to get all the snow out and get the aircraft de-iced before we can get you safely on your way. “


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News Stories Snow Moves Out, Operations Move Forward

Winter Storm Recovery Mode

Winter Storm Gianna has exited the Charlotte region, but not before dumping 11 inches of snow at CLT.

The Airport was well prepared, with a 300-member snow team on site throughout the weather event, to clear the airfield, roadways and pedestrian areas. 

CLT deployed a fleet of specialized snow-removal equipment, including multi-function plows, brooms, material spreaders and liquid deicers. Contractors also assisted with loaders and specialized snow pushing. Check out the [crews in action.](https://cdn.intelligencebank.com/us/share/jD3KbX/DLwab/Z3yl8/streaming/CLT+Morning+Snow+Removal_01-31-2026 "CLT Snow Removal")

- CLT is beginning a gradual return to operations and all three runways are now open.

- Passengers might still encounter delays or cancellations as schedules are set by our airline partners, and flight crews and aircraft are repositioned.

- Passengers should check directly with their airline for the latest flight information __before__ coming to the Airport.

- __As of 3:30 pm Sunday, Feb. 1__, Transportation Security Administration (TSA) Checkpoint 2 is currently open for TSA Precheck and Standard screening, and Checkpoint 1 is open for Standard screening.

- Select retail, food, and beverage concessionaires are open in the terminal.

The National Weather Service has issued a Cold Weather Advisory that remains in effect until Monday, February 2, 2026, at 9 AM. 


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Snow Moves Out, Operations Move Forward

For the second straight weekend, CLT and the Charlotte area will experience winter weather. First, it was Fern, and now the Airport is preparing for Winter Storm Gianna. 

The National Weather Service has issued a Winter Storm Warning that remains in effect from 4 p.m. on Friday, Jan. 30, 2026, until 7 a.m. on Sunday, Feb. 1, 2026. Heavy snow accumulations and high winds are expected in the Piedmont of North Carolina and Upstate South Carolina.

Preparations for ice and snow events at CLT begin months in advance, with teams on the runways in equipment, practicing formations and moving materials. (Click [here ](https://cdn.intelligencebank.com/us/share/jD3KbX/DLwab/aakbl/streaming/CLT+Winter+Weather+Prep+01-29-2026 "CLT Snow Preps")to watch.) Nearly 300 CLT staff will be on site responding to the event. 

“It is like a choreographed dance with big equipment on the runways and taxiways,” said Scott Kincaid, CLT Assistant Facilities Maintenance Director. “We have an incredibly competent team, some of the best operators in the world, and I feel very confident we are ready to handle this storm.”

Kincaid said he expects this storm to mainly be a snow-pushing and brooming event. To accomplish that, CLT deploys a fleet of specialized snow removal equipment including plows, brooms, material spreaders and liquid deicers.

While CLT Airport always remains open and takes steps to minimize disruptions, our airline partners determine flight schedules – including delays and cancellations – which are often driven by weather across the broader network and crew availability. 

Passengers should always check directly with their airline for up-to-date flight information before traveling to the Airport. Click here for[ additional passenger guidance.](https://www.cltairport.com/news/stories/item/clt-is-winter-storm-ready/ "additional passenger guidance")

“Passenger safety is our top priority from the runways to the terminal doors,” added Kincaid. “We are going to do everything in our power at CLT to make sure those runways and taxiways are safe and available to our airline partners.”


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News Stories Ahead of the Flurries: CLT Prepares for Winter Storm Gianna

Ahead of the Flurries: CLT Prepares for Winter Storm Gianna

Charlotte Douglas International Airport (CLT) welcomed nearly 54 million passengers in 2025, making it the second busiest year on record, despite a 9% decrease from record-breaking 2024.

That record reflected years of unprecedented growth in the region. 

International travel continued to be strong in 2025, down just 2% from 2024 and up 10% from 2023. CLT currently serves 43 international destinations and will begin nonstop service to Abu Dhabi, UAE, via Etihad Airways on March 20.

Read more about [CLT’s passenger traffic](https://www.cltairport.com/news/press-releases/item/clt-welcomes-53-6-million-passengers-in-2025-second-busiest-year-on-record/ "CLT 2025 Passenger Traffic") and infrastructure milestones here.


Graphic art saying that 53.6 million passengers came through CLT in 2025

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CLT Passengers

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CLT Reports Latest Passenger Numbers

Passengers seeking a new place to relax and unwind before or after their flights will soon have another option at CLT. 

A Capital One Lounge is planned for the Airport and will be located on the mezzanine level of Concourse A, near Gates 21-29. 

The 14,000-square-foot lounge is expected to feature expansive airfield views, locally influenced menus and dedicated workspaces. No opening date has been announced.  

The Capital One Lounge will join numerous other offerings at CLT Airport, including: 

- American Airlines Admirals Club (Concourse B and Concourse D) 
- American Express Centurion Lounge (Concourse D/E Connector) 
- Delta Sky Club (Concourse A) 
- Provisions by Admirals Club (Concourse A, at Gate A-1) 
- The Club at CLT (A Connector) 
- USO Center (Atrium – upper level)

The USO Center at CLT is one of three Airport USO Centers in North Carolina and the busiest among more than 250 USO Centers worldwide. It is open 365 days a year from 6 a.m. to 8 p.m. and is staffed by about 300 volunteers. 

The newest additions to CLT include the stylish Delta Sky Club, which opened in December 2025 and features 14,000 square feet and seating for 246 guests. 

American Airlines added Provisions by Admirals Club in Summer 2025 as a convenient “grab and go” concept for travelers with limited time who want a quick snack. American Airlines has also announced a Flagship Lounge for CLT but has not announced a timeline. 

Concept art of the Capital One Lounge at CLT

Capital One Lounge at CLT Entrance

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Capital One Lounge at CLT Interior

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More Lounges, Elevated Comfort 


Trying to stream that movie while waiting at the gate? Need to download that photo or email attachment? It will soon be even faster and easier to access Wi-Fi at the Airport.

Wi-Fi at CLT is getting a $5.9 million boost – a complete overhaul and replacement of the existing public Wi-Fi system in the Airport terminal. 

Charlotte City Council has approved a three-year contract with GC&E Systems Group, located in Atlanta, GA. 

“Passengers can expect better coverage throughout most of the public-facing areas of the terminal,” according to Norvell Barber, CLT Director of Technology. “Overall bandwidth is increasing as well, allowing for faster connection speeds and streaming capabilities.”

__Usage skyrocketing__

To put the need in perspective, over a 90-day period from early October 2025 to early January 2026, CLT transmitted more than 579 terabytes of data to users of phones, tablets, laptops and other devices. (One Terabyte = 1,000 gigabytes)

“If you think about it in these terms, a typical hour-long Netflix show uses around 3 gigabytes for high-definition streaming,” explained Jason Varner, CLT Technology Infrastructure Manager. “So that’s around 333 hour-long shows inside of each terabyte. So, 579 terabytes of data are equivalent to approximately 193,000 hours of HD streaming. It’s a TON of data!”

During the same 90-day period, 91,168 unique devices connected to the public Wi-Fi network within the terminal.

__Last Update__

The public Wi-Fi at CLT was installed in the early 2000s and updated in 2012, ahead of the Democratic National Convention in Charlotte. However, demand has grown significantly along with passenger traffic, which hit a record 58.8 million passengers in 2024.

Ongoing construction projects over the years, including the recently completed Terminal Lobby Expansion, have also created coverage gaps. “It shifts the walls and boundaries that the wireless signal must get through, access points get moved and it interrupts service,” said Varner.

The upgrades will increase the number of Wireless Access Points (WAPs) from 238 to approximately 300, allowing for more simultaneous connections.

__Work to start in 2026__

The project work will likely begin in 2026; however, completion will take a few years, with a phased approach.

“We are mindful of not wanting to interrupt passenger flow and experience,” added Varner. “Certain aspects can only be done after hours, and there is only a small window of time between midnight and 3 am when there are no flights.”

Public Wi-Fi will remain free for CLT passengers, with an End User License Agreement (EULA) that users can accept by clicking. 


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News Stories Stronger Signals Ahead: CLT Set to Boost Public Wi-Fi

Stronger Signals Ahead: CLT Set to Boost Public Wi-Fi

A new fee will take effect soon for travelers who still lack a REAL ID.  

For passengers without a state-issued REAL ID or another acceptable form of ID, such as a Passport, __TSA will charge a $45 fee beginning February 1, 2026, to verify identity at security checkpoints.__ The fee will offset the cost of security and technology.  

- The modernized, alternative identity verification system, called TSA [Confirm.ID ](https://www.tsa.gov/tsaconfirm-id "Confirm.ID")will be valid for a 10-day travel period.  

- Passengers should go to [pay.gov](https://www.pay.gov/public/form/start/1820857221 "pay.gov") in advance and bring their receipt and any form of ID to the security checkpoint. 

“Identity verification is a critical layer of security,” said Greg Hawko, TSA Federal Security Director for North Carolina. “The vast majority of travelers provide acceptable identification, and we are responsible for ensuring every passenger is who they claim to be and conduct security screening accordingly.” 

REAL ID enforcement began in May 2025, and according to TSA, 94% of airline travelers now arrive at U.S. Airports with REAL ID or an acceptable form of ID. 

__TSA PreCheck Touchless ID Lands at CLT__ 

[TSA PreCheck Touchless ID](https://www.tsa.gov/touchless-id "TSA PreCheck Touchless ID") is now available at Charlotte Douglas International Airport (CLT). American Airlines is partnering with the Transportation Security Administration (TSA) for Touchless ID, and AAdvantage® members are eligible to opt in. 

TSA PreCheck Touchless ID enhances security screening by using facial comparison technology to verify identity more quickly and efficiently. Enrolled travelers can move through the dedicated lane at CLT’s Checkpoint 2 with ease, enjoying a smoother, more convenient airport experience.  

“We look forward to making your travel experience more seamless and more enjoyable,” said Jose Bonilla, TSA Deputy Federal Security Director.  

American Airlines Advantage members must opt in to TSA PreCheck Touchless ID via their AAdvantage® profile at [aa.com](https://www.aa.com/homePage.do "aa.com") or on the mobile app, and upload the required information, including a valid passport. They will need to renew annually.  

TSA PreCheck Touchless ID is available at 15 select airports across five airlines, but will expand to 65 airports in spring 2026. Currently, only American Airlines offers it at CLT.  

For more information, visit: [news.aa.com](https://news.aa.com/news/news-details/2025/American-Airlines-now-offers-TSA-PreCheck-Touchless-ID-for-AAdvantage-members-at-select-airports-AADV-05/default.aspx "news.aa.com") and [tsa.gov](https://www.tsa.gov/touchless-id "tsa.gov"). 


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News Stories Confirm ID Fee Starts for Select Passengers

Confirm ID Fee Starts for Select Passengers 


CLT soared in the new year with new routes, plans for new art and ongoing construction of a new runway – the only one currently under construction in the U.S. 

The $608 million Terminal Lobby Expansion was completed in September 2025, and the fourth parallel runway is approaching its halfway point, with a scheduled opening in fall 2027. Runway redesignation will begin in May 2026.

__Concourse D-E Renovations Progressing__

CLT’s busiest concourse—Concourse E—is currently undergoing exciting renovations. Expect new Terrazzo flooring, gate renumbering, updated wayfinding signage, improved flight information displays, and new moving walkways to enhance passenger flow and shorten walking distances (scheduled for completion in March 2027).

On Concourse D, restroom renovations are underway, along with electrical upgrades, ticket-level renovations, and new carpeting (scheduled for completion in late 2026).

__Oh, the Places You’ll Go__

Thinking about new adventures in 2026? Consider exploring the Big Easy during Mardi Gras, visiting bourbon distilleries in the Bluegrass State, or booking a ticket on CLT’s longest nonstop flight yet—to Abu Dhabi.

Here are some of our carriers adding new routes this year:

Frontier Airlines
- Feb. 12-22 – Service to New Orleans (MSY)
- March 6 – Service to Cancun (CUN)

American Airlines
- Feb. 3 - Weyers Cave, VA (SHD)
- Feb. 10 – Lewisburg, WV (LWB)
- February 12 – Service to Vero Beach (VRB)
- June 4 - Columbia, MO (COU)

Contour Airlines
- Feb. 26 – Owensboro, KY (OWB)

Etihad Airways
- March 20 – Service to Abu Dhabi (AUH) rescheduled from May 4

__Parking Rate Increase__

Passengers parking at CLT Airport will see added amenities in the new year, including expanded services and facility upgrades, along with a slight rate increase – the first since November 2023. 

The [new rates](https://www.cltairport.com/news/press-releases/item/airport-parking-rates-to-increase-march-1/ "New Parking Rate Schedule") will take effect on March 1, 2026. 

Dynamic pricing applies to all reservation-enabled lots and decks and will vary based on demand and the time of year. Currently, approximately 17,000—or about 65%—of CLT’s 25,000 parking spots are available for online pre-booking only. 

Customers are encouraged to book early at [parkclt.com](https://www.cltairport.com/parking/ "parkclt.com") and save more!

__Royalty Program Grows__

Those enrolled in the Airport’s [Royalty Program](https://www.cltairport.com/royalty-information/ "Royalty Program") will continue to earn points and enjoy rewards like exclusive discounts. As of November 2025, more than a quarter of a million loyal customers are already Royalty members. 

Drivers parking at CLT will enjoy improved technology, new buses, and expanded, upgraded [valet services](https://www.cltairport.com/news/stories/item/valet-parking-elevates-premium-services/ "Valet Parking Services"), providing easy, stress-free travel. 

__New Artwork & Relocations__

The iconic “First in Flight” aviation mobile will make its “re-debut” on Concourse D before the end of 2026.

The kinetic mobile, created by the late sculptor George Greenamyer (1939-2023), hung in the Atrium from 1997 until it was removed in 2025 for cleaning and relocation. The move will improve sightlines, offer a view of uptown Charlotte and maintain public access.

Additionally, eight to ten new murals will be installed in the terminal throughout the year, along with a new metal wall sculpture at two locations on Concourse D as part of the ongoing renovation. The rotating murals will feature new art and artists at various stages of their career development.

Visitors can also look for a new installation of artwork on glass at specific locations on Concourse E and additional sites in the terminal. 

__Expanded Holiday Decor__

CLT’s new holiday décor was a hit in 2025 (featured in [The Washington Post](https://www.washingtonpost.com/travel/2025/11/28/airports-christmas-decorations-trees-displays/ "Washington Post") and on the Today Show) and will expand in 2026. 

The popular blue, gold, and silver garland baubles displayed on the flight information screens and baggage carousels delighted travelers, along with the always-popular reindeer – Wilbur and Orville in the Atrium, and the Peace Doves located on the D/E Connector and in the Ticket Lobby at Checkpoint 3.

__Concessions Opening in 2026__

Whether you are looking for a quick beverage, a light snack to take on the plane, or a sit-down meal, CLT continues to expand its offerings in 2026:

- Explorer Bar - Concourse E (remodel)
- Sugar Creek Brewing Company – Concourse A Connector (New Space)
- Grounded In CLT - A/B Connector (Old Be Relax and Red Mango)
- Einstein Bros. Bagels - Concourse E (remodel)
- Sambazon – Concourse A (remodel)


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News Stories Hello, 2026! Here’s What’s On The Horizon at CLT

Hello, 2026! Here’s What’s On The Horizon at CLT 

CLT is preparing for Winter Storm Fern, which is expected to affect the Charlotte area and much of the U.S. this weekend, bringing snow, freezing rain and ice. North Carolina Governor Josh Stein has declared a State of Emergency.

The Airport is closely monitoring the weather forecast and has a dedicated fleet of over 40 snow-removal, de-icing, and maintenance vehicles standing by.

“CLT is prepared for the winter storm, with crews, equipment, and partners ready to respond,” said Chief Infrastructure Officer Jack Christine. “As conditions evolve, we will adjust operations as needed. The safety and security of our passengers, employees, and partners remain our top priority as we work to keep the Airport running safely.”

CLT will remain open and operational; however, travelers should expect significant impacts across the network. Many airlines are also waiving change fees. 

Here are some recommendations for travelers:

- Passengers are advised to check their airline for flight status before coming to the Airport.
- Expect flight delays and cancellations.
- Parking decks and lots will remain open and will be pretreated with deicing materials.
- Get the latest Airport news by visiting [cltairport.com/news](https://www.cltairport.com/news "CLT Airport News") or following us on social media channels @cltairport ([Facebook](https://www.facebook.com/cltairport/ "Facebook"), [X](https://twitter.com/CLTAirport "CLT on X"), [Instagram](https://www.instagram.com/cltairport/ "CLT on Instagram"), [Threads](https://www.threads.com/@cltairport "Threads"), [YouTube](https://www.youtube.com/cltairport "YouTube") and [LinkedIn](https://www.linkedin.com/company/charlotte-douglas-international-airport/mycompany/verification/?viewAsMember=true "LinkedIn")) for regular weather updates and other information.


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News Stories CLT is Winter Storm Ready

CLT is Winter Storm Ready

Orlando remained the top domestic destination from CLT for the sixth consecutive year in 2025, while the rest of the top ten destinations swapped quite a few spots and even added a new city to the list. (Hint: It’s a dry heat!)

Dallas/Fort Worth and New York have flipped spots and are now ranked second and third. 

Miami moved up two spots to fourth. Chicago dropped one position to fifth. Tampa jumped one spot to sixth, and Philadelphia rose two spots to land at seventh. Boston experienced the largest dip, falling from fifth to ninth, while Phoenix entered the rankings at eighth.

__Top 2025 CLT Domestic Destinations__:

1.	Orlando (MCO)
2.	Dallas/Fort Worth (DFW)
3.	New York (LGA)
4.	Miami (MIA)
5.	Chicago (ORD)
6.	Tampa (TPA)
7.	Philadelphia (PHL)
8.	Phoenix (PHX)
9.	Boston (BOS)
10.	Fort Lauderdale (FLL)

And in jolly old England, London once again topped CLT’s list of international destinations. In fact, the 2025 rankings mirrored those of 2024, with one exception: Madrid and Providenciales (Turks and Caicos) swapped places, ending the year at numbers nine and ten.

CLT to Toronto saw the largest decline, with enplanements (passengers boarding aircraft) down 13% from 2024, but it still remains the Airport’s sixth busiest international route.

__Top 2025 CLT International Destinations:__

1.	London (LHR)
2.	Cancun (CUN)
3.	Punta Cana (PUJ)
4.	Montego Bay (MBJ)
5.	Munich (MUC)
6.	Toronto (YYZ)
7.	Nassau (NAS)
8.	Aruba (AUA)
9.	Madrid (MAD)
10.	Providenciales (PLS)

Charlotte Douglas International Airport (CLT) currently serves 191 nonstop destinations, 43 international destinations and is ranked the sixth-busiest airport worldwide for aircraft operations.

Book your travel today with our [CLT Airline Partners](https://www.cltairport.com/airport-info/airlines/) to experience any of these destinations in 2026!


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Orlando and London Reign Supreme Again in 2025

[TSA PreCheck Touchless ID ](https://www.tsa.gov/touchless-id "Touchless ID")is now available at Charlotte Douglas International Airport (CLT) in time for winter holiday travel. American Airlines is partnering with the Transportation Security Administration (TSA) for Touchless ID, and AAdvantage® members are eligible to opt in.

TSA PreCheck Touchless ID enhances security screening by using facial comparison technology to verify identity more quickly and efficiently. Enrolled travelers can move through the dedicated lane at CLT’s Checkpoint 2 with ease, enjoying a smoother, more convenient airport experience. 

“We look forward to making your travel experience more seamless and more enjoyable,” said Jose Bonilla, TSA Deputy Federal Security Director. 

American Airlines Advantage members must opt in to TSA PreCheck Touchless ID via their AAdvantage® profile at [aa.com ](https://www.aa.com/homePage.do "aa.com")or on the mobile app, and upload the required information, including a valid passport. They will need to renew annually. 

TSA PreCheck Touchless ID is available at 15 select airports across five airlines. Currently, only American Airlines offers it at CLT. 

For more information, visit: [news.aa.com](https://news.aa.com/news/news-details/2025/American-Airlines-now-offers-TSA-PreCheck-Touchless-ID-for-AAdvantage-members-at-select-airports-AADV-05/default.aspx "AA News") and [tsa.gov.](https://www.tsa.gov/touchless-id "tsa.gov")


TSA PreCheck sign reads “Touchless ID” and “Security Lines Straight Ahead” inside an airport checkpoint.

TSA officer wearing gloves assists a traveler at an ID screening station inside an airport checkpoint.


Overhead TSA PreCheck sign reads “Touchless ID” at Security Checkpoint 2 in an airport.

TSA PreCheck sign shows footprints and reads “Touchless ID” and “Stand Here” at an airport checkpoint.

Yellow footprint floor decals mark where travelers should stand at an airport security checkpoint.

Travelers walk through TSA PreCheck security lanes with overhead “Touchless ID” signs at an airport checkpoint.

News Stories TSA PreCheck Touchless ID Arrives at CLT

TSA PreCheck Touchless ID Arrives at CLT

Around 4,000 troops heading home for the holidays passed through CLT in mid-December as part of the annual Operation Victory Block Exodus 2025. 

The recruits arrived via 80 buses from Fort Jackson in Columbia, SC, the U.S. Army’s main Basic Combat Training center. 

CLT collaborated with the U.S. Army, the Transportation Security Administration (TSA), and the USO Center—the busiest among over 250 USO Centers worldwide—along with many volunteers and sponsors, including HMSHost by Avolta and Paradies Lagardère, to facilitate troop movement over three days from December 16-18, 2025. 

The Airport’s Piedmont Room was decorated and served as a gathering area for recruits to “run the line” and pick up food, drinks, snacks, and other treats before catching flights to reunite with family and friends. Santa and Mrs. Claus even made a guest appearance!

“I believe it is meaningful to all of us in our way of showing gratitude for these young Service Members returning home on a break from boot camp,” said USO Center Operations Specialist Peter Amendola. “These fine young men and women are our future and have committed themselves to serve our country. The least we can do is give them a warm smile, a welcoming greeting and a snack for their return trip home.”

Airline partners included American Airlines, Delta, Southwest, Frontier, and United Airlines.


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News Stories Troops Home For The Holidays

Troops Home For The Holidays 

Charlotte Douglas International Airport (CLT) is decked out for the holiday season, and our “fit check” is all things festive! 

The terminal lobby and baggage claim are adorned with beautiful new holiday baubles and ornaments in blue, silver, and gold. CLT’s beloved reindeer brothers, Wilbur and Orville, look handsome as ever in the Atrium, while charming holiday doves greet everyone high above the entrance to Concourse E. 

More than 2.7 million passengers are expected to arrive and depart at CLT between December 16, 2025, and January 4, 2026. This is a 13.4% decrease compared to 2024. The busiest total-traffic days are forecast to be Friday, Dec. 26, Saturday, Dec. 27, and Sunday, Dec. 28, 2025. 

 While it may be “the most wonderful time of the year,” it can also be one of the most stressful times to fly.  

__Don't Wing It, Prepare to Fly__

Here are some tips to help you have a smooth trip: 

__Book Parking When You Book Your Ticket__

- Charlotte Douglas International Airport (CLT) has plenty of parking options—nearly 25,000 spots—but about 17,000 are *online booking-only*, and spots fill up quickly during peak times and holidays. 

- Visit [parkclt.com](https://www.cltairport.com/parking/ "Airport Parking") to guarantee your preferred parking option and secure the best rates. For convenience, download the CLT Airport app to book parking and check shuttle and security wait times.  

- Guests can also sign up for the [Royalty Program](https://www.cltairport.com/royalty-information/ "CLT Royalty Program") to earn points and rewards.  

__Allow Extra Time__

- CLT suggests arriving at the terminal two hours before domestic flights and three hours before international flights. During busy travel periods, you may need to allow extra time. 

- Plan to reach the parking lot 30 minutes before your desired arrival time at the terminal, as you might need to take a shuttle bus from your location. 

- Consider alternate routes in case of traffic congestion. Use a navigation app to avoid trouble spots. 

__Gift Ideas__

Looking for that last-minute gift before you board? Just landed and realize you forgot that special present at home? 

No worries! Let CLT play Santa. Visit our [numerous retailers](https://www.cltairport.com/shop-dine-and-relax/ "Airport Retail") and [concessionaires](https://www.cltairport.com/shop-dine-and-relax/#dine "CLT Concessionaires") for gift ideas, stocking stuffers and other fun holiday cheer. 

- New location: Market 704 opens Dec. 19 - Concourse A near Checkpoint 1 

__New Adventures Await__ 

If you’re looking to hit the slopes over the holiday season or looking ahead to some 2026 adventures, these new routes might be just the ticket. 

Frontier Airlines 
- Feb. 12-22, 2026 – Service to New Orleans (MSY) 
- March 6, 2026 – Service to Cancun (CUN) 

 American Airlines 
- Dec. 18, 2025 – Service to Vail (EGE) 
- Dec. 19, 2025 – Service to Aspen (ASE) 
- February 12, 2026 – Service to Vero Beach (VRB) 
- June 4, 2026 - Columbia, MO (COU)

 Etihad Airways 
- March 20, 2026 – Service to Abu Dhabi (AUH) rescheduled from May 4, 2026 

__Christmas Day/New Year’s Day Hours__

- Airport Lost and Found: 8 am to 4 pm 
- Information Desk: 5 am to 5 pm 
- Charlotte Regional Visitors Authority (CRVA): 9 am to 6 pm  

__Stay Informed__

- Connect with your airline or monitor the CLT Airport app for flight updates. Check in for your flight before leaving home and save your boarding pass on your mobile phone. 

- Please review the TSA website for information on what you are allowed to bring through security. You can also text “travel” to AskTSA (275-872) or send a message through Facebook Messenger, X (formerly Twitter), or Apple Messenger. 

- Check the CLT Airport website and app for [shuttle bus wait times](https://www.cltairport.com/airport-info/bus-wait-times/ "Shuttle Bus Wait Times") and [security checkpoint wait times](https://www.cltairport.com/airport-info/security/ "Security Checkpoint Wait Times"). 

__Stay Social__ 

For the latest Airport news, follow CLT on [Facebook,](https://www.facebook.com/cltairport/ "Facebook") [X](https://x.com/CLTAirport "CLT on X"), [Instagram](https://www.instagram.com/cltairport/ "CLT Instagram") and [YouTube.](https://www.youtube.com/CLTAirport "YouTube") 

Large illuminated reindeer sculpture stands in the airport terminal as travelers walk past shops and gates.

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Passengers wait in a long line at Security Checkpoint 1 for all gates inside the airport terminal.

Close-up of a decorative reindeer with a red bow and a tag labeled “Wilbur” inside the airport.

Gold holiday ornament reflects the airport terminal with an “All Gates” sign blurred in the background.

Travelers walk through a busy airport terminal with shops, signs, and carry-on luggage.

Passengers walk past digital screens showing wait times at Security Checkpoint 1 inside the airport.

Busy airport terminal with travelers, directional signs, shops, and a colorful reindeer sculpture.

Holiday Travel Sparkles at CLT

For the fifth year in a row, the CLT Aviation Department’s 2025 Angel Tree Giving Campaign is making holiday wishes come true for some area students.

This year, 33 students made their lists and checked them twice. The children have chosen various gifts they hope to find under the tree on Christmas morning. Their holiday lists included dolls, animal-themed books, music-playing devices, robes, jogging pants, monster trucks and purses. 

Recipients this year are from Ashley Park Elementary and CMS Homebound/Hospital Scholars, who are unable to attend school in a traditional setting due to their medical needs.

“With my son having a brain aneurysm in February, I was forced to leave my job, and the Angel Tree Program has helped relieve this financial burden,” said parent Shaniqua B. “It warms my heart to know that there are programs/people who care about their community and want to support families in need.”

“The Angel Tree program means support, hope and reassurance during a season that can feel heavy,” added parent Stephanie S. “Knowing my children were chosen reminds me that we’re not alone and that kindness still exists.”

Aviation staff members and teams signed up to sponsor students and donated dozens of wrapped gifts for delivery.

“By providing gifts and essentials to children and families in need, we help ensure that everyone can experience the joy of the holiday season,” said Jennifer Bartlett, CLT Aviation Spirit Committee Co-Lead on behalf of the group. “This is the most meaningful thing we do, as it reflects the true spirit of service, compassion and generosity that defines our committee.” 


Wrapped gifts and donation bags are arranged beneath a decorated Christmas tree indoors.

Sign reads “2025 Annual Tree Giving Campaign, Dec. 3–15,” sponsored by the Aviation Spirit Committee.

Letrero dice “Campaña Anual de Donación de Árbol 2025, del 3 al 15 de diciembre,” patrocinada por Aviación.

News Stories Angel Tree Delivers Wishes

Angel Tree Delivers Wishes

What a historic year 2025 was for the Airport. After five years of construction, the Terminal Lobby Expansion was completed this fall, a crowning achievement for CLT. 

But within the past 12 months, there were also many other major highlights that landed top spots in the Airport’s history books.

Here’s a look back at 10 moments that defined CLT’s 2025.

1. __[CLT Celebrates TLE Completion](https://www.cltairport.com/news/stories/item/clt-completes-landmark-terminal-lobby-expansion/ "TLE Completion")__
__[CLT Celebrates TLE Completion](https://www.youtube.com/watch?v=EXavy0XSlto&t=12s "TLE Completion")__

The Airport marked a royal achievement on Sept. 17 – the completion of the $608 million Terminal Lobby Expansion (TLE). The TLE adds 175,000 square feet of new space, plus 191,000 renovated square feet to the front of the terminal. Features include the Queen Charlotte statue as the centerpiece, two skybridges and underground walkways, pre-security concessions, 11 art pieces, a 146,000 square-foot steel and glass canopy, three checkpoints with 21 lanes, new escalators/elevators and modern ticket counters.  

2.	[__CLT Ranks Sixth Busiest Airport Worldwide__](https://www.cltairport.com/news/press-releases/item/clt-climbs-to-sixth-busiest-airport-in-the-world-in-aci-preliminary-rankings/ "CLT Ranks Sixth Busiest Airport")
Charlotte Douglas International Airport ranks the sixth busiest airport worldwide for aircraft operations (landings and departures), according to Airports Council International’s (ACI) 2024 rankings. That’s up one spot from 2023. For passenger traffic, CLT takes the seventh spot in North America and is 23rd worldwide. 

3.	[__Etihad Airways Announces CLT-Abu Dhabi Route__](https://www.cltairport.com/news/press-releases/item/etihad-airways-begins-clt-abu-dhabi-service-in-may-2026/ "Etihad Announces Abu Dhabi Route")
Etihad Airways - the official airline of the United Arab Emirates - unveiled plans on May 16 to operate four weekly nonstop flights from CLT to Abu Dhabi (AUH) (now starting in March 2026) using its flagship Boeing 787-9 Dreamliner. This will be CLT’s longest route at 15 hours, its first nonstop service to Asia and its first scheduled 787 service.

4.	[__American Airlines Celebrates Greece Flight__](https://www.cltairport.com/news/stories/item/opa-new-flights-connect-charlotte-and-athens-greece/ "American Airlines Celebrates Greece Flight")
American Airlines celebrated its inaugural flight and launch of nonstop service from CLT to Athens International Airport in Greece on June 5. The event included Greek cuisine, performances of traditional Greek dances and a blessing of the flight by Greek Orthodox priests.

5.	[__Modern Aviation Arrives as New FBO__](https://www.cltairport.com/news/stories/item/general-aviation-at-clt-gets-modern-ized/ "Modern Aviation Arrives as New FBO")
On July 1, Modern Aviation became CLT’s fixed-base operator (FBO). The company now provides general aviation services, such as fueling, parking, ground handling, maintenance and passenger amenities for non-commercial aircraft, including corporate jets and privately owned planes. They also oversee 220,000 square feet of hangar space and 100,000 square feet of office space.

6.	[__Airport Generates Nearly $40 Billion Annual Economic Impact to Carolinas__](https://www.cltairport.com/news/press-releases/item/test-clt-generates-usd40-billion-in-economic-impact-in-north-and-south/ "Airport Generates Nearly $40 Billion for Carolinas Economy")
Charlotte Douglas International Airport (CLT) contributed nearly $40 billion to the Carolinas in 2023 and continues to be a powerful economic engine, according to the North Carolina Department of Transportation Division of Aviation and North Carolina State University. CLT also directly impacted North Carolina's economy with $36.6 billion (a 14.4% increase from 2021), generated $2.1 billion in state and local tax revenue, supported 167,045 jobs and created $15.2 billion in personal income. That amounts to 5% of the state’s GDP or gross domestic product.

7.__[Triennial Returns for Emergency Practice at CLT](https://www.cltairport.com/news/stories/item/a-test-run-for-safety-clts-emergency-exercise-in-action/ "Triennial Returns")__
(https://www.youtube.com/watch?v=n0MsK-m1mP4)
CLT held its Triennial Disaster Exercise on Oct. 4 to practice and test emergency response skills. The scenario involved the simulated aftermath of an aircraft emergency and mass casualties. More than 400 emergency personnel, Aviation Operations staff, volunteer victims, evaluators and observers converged on Taxiway Sierra to take part. 

8.	__[Josh King makes top 8 of American Idol](https://www.cltairport.com/news/stories/item/from-idol-stage-to-clt-keys-finalist-returns-to-play/ "Josh King Makes Top 8 on American Idol") + [New Baby Grand Lands in Atrium](https://www.facebook.com/reel/1907462293429345 "New Piano in Atrium")__
CLT Airport volunteer pianist and singer Josh King finished in the Top 8 on “American Idol” before his journey came to an end on the May 5 episode. This was a massive accomplishment for King, age 25, who has played piano and entertained travelers in the Airport Atrium since 2018.

The Airport received a new Yamaha Baby Grand Piano in the Atrium on May 27 due to the wear and tear on the previous Yamaha piano that had been a fixture at CLT since Aug. 4, 2008. Fun fact: The Airport’s first piano was installed in 1995. CLT’s new piano features auto play, which allows songs to be played without a musician tickling the ivory keys.

9.__[18 New Concessions opened in 2025](https://www.cltairport.com/shop-dine-and-relax/ "New CLT Concessions in 2025")__ including __[Sammy Hagar's Beach Bar & Grill](https://www.cltairport.com/news/stories/item/rock-n-roll-cuisine-for-a-cause/ "Sammy Hagar's Beach Bar & Grill")__

The legendary rocker, Grammy Award winner and entrepreneur Sammy Hagar dropped by CLT June 24 to celebrate the opening of his newest Sammy Hagar's Beach Bar & Grill. Located on Concourse D, it serves a variety of food and beverage options daily from 5 a.m. to 11 p.m.
Other concessions that opened in 2025 include: The Waterman Fish Bar(Concourse C), Charlotte (Atrium and Baggage Claim), Dunkin’ (Ticketing), Catawba Trade (Atrium).

10.	[__Fourth Parallel Runway Marks Milestone__](https://www.facebook.com/photo/?fbid=1249727423867169&set=pcb.1249727500533828 "Fourth Parallel Runway Marks Milestone")
The Fourth Parallel Runway hit a major milestone in November when crews placed the first lane of concrete on the actual footprint of the 10,000-foot runway. 


A group of people stand and celebrate after a ribbon cutting ceremony

TLE Press Conference and Ribbon Cutting 9-17-25 (36 of 37)

CLT atrium shown with many walking passengers

Passengers 11-20-25 (4 of 9)

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A man blesses the inaugural flight to Athens

Athens Inaugural Flight 6-5-25 (38 of 127)

A blue CLT sign showing the address of Modern Aviation

Modern Aviation FOB Signage 001

The new CLT skybridge is shown walking over the dropoff at CLT

Skybridges Open 003 (1)

A fireman is shown practicing patient care 

Triennial - 4

A band is shown performing near a body of water

Josh King - I-m Still Standing (2)

A smiling group of people stand in front of the new Sammy Hagar's Beach Bar & Grill

Sammy Hagar-s Beach Bar and Grill 6-24-25 (29 of 192)

Very early construction of new runways is shown

Runway new

CLT’s Top 10 Moments of 2025 

As we close out the year, CLT would like to take a moment to thank our airline partners, federal partners, concessionaires, Aviation Department employees and many others. Each of you contributes to the success of our airport, whether we are hitting record-breaking passenger numbers or feeling the impacts of a 43-day federal government shutdown.

We sincerely thank you for supporting your coworkers, federal employees, and our customers and passengers. Your contributions haven't gone unnoticed. 

By coming together during the federal shutdown, CLT organized and led a comprehensive food drive and supported various initiatives. Your time and donations were crucial to the success of these efforts, including but not limited to:

- Food & Essentials Drive served over 600 federal employees with necessities, including canned and boxed food, snacks, household essentials, personal care and baby supplies, three days a week during two-hour blocks. 

- Women in Aviation and the CLT Spirit Committee coordinated food bank volunteers and received donations.

- 150 Aviation Department employees volunteered to assist TSA operations at security checkpoints, helping direct passengers and communicate TSA guidance to ensure continued efficiency.

- Crisis Assistance Ministry on-site partnership (Nov. 5-21) supported federal employees by providing intake for 61 individuals and processing applications to connect them with vital resources and services.

- American Airlines provided meals and gasoline for federal employees in partnership with Menzies, ABM and Prospect. 

- DaVinci Jets employees brought food and supplies to the office, and one of its Gulfstream 280 pilots volunteered to collect and deliver them, filling the entire bed of his pickup truck. In addition, DaVinci’s Director of Operations personally delivered donuts to the air traffic control tower.

- HMSHost donated one thousand $10 dining vouchers, 24 pizzas, $800 worth of baby essentials and five pallets of various items, including snacks and paper products, as well as additional discounts at all HMSHost locations.

- Our DBE partners contributed over 400 meals at Burger King, meals to more than 1,700 workers at Bojangles and Red Mango, $1,800 in canned goods, and a $500 donation to Second Harvest Food Bank.

Lifting each other during challenges helps us grow stronger together. CLT exemplified this in October-November 2025. 

Here’s to a healthy and safe New Year and beyond. We appreciate you!

CLT Airport


Two airport staff members talk while organizing donated items at an indoor table.

Hands place snacks and paper towel rolls into a donation bag on a table indoors.

Volunteers sort snack donations on a table during a community food drive.

Emergency assistance information flyers are laid out on a table next to donated food items.

TSA employee sorts canned food donations on a table during a community giving event.

Man stands behind a counter with multiple grocery donation bags displayed in a building lobby.

News Stories CLT, Partners Offer Shutdown Assistance

CLT, Partners Offer Shutdown Assistance

The ancient Chinese tile game of Mahjong requires skill, strategy and luck. You could say it was a stroke of good luck or maybe even destiny that saved the life of the CLT Canine Crew’s newest therapy dog with the same name. 

Two-and-a-half-year-old “Mahjong” is an Australian Shepherd. His previous owner surrendered him to a rural veterinary clinic in the Missouri Ozarks because he was deaf. The dog probably would have been euthanized if it hadn’t been for a compassionate vet and her staff, who refused to put him down and kept him until a foster home became available. 

__Facebook Meet Cute__ 

Charlotte-area physician Sheley Revis discovered him on Facebook through the [Speak! Rescue and Sanctuary](https://www.speakrescue.com/ "Speak! Rescue and Sanctuary"), and “was instantly smitten!” Dr. Revis reached out to the foster mom and explained that she was seeking another deaf dog with a temperament suitable for therapy work, following the death of her previous dog, McGrady, also a deaf “Aussie” and a former Canine Crew member.  

(According to the American Kennel Club, breeding certain types of “merles” or “fancy patterned” dogs can result in recessive genes and potential deafness or blindness in about 25% of cases.) 

After a few video chats, Dr. Revis committed to adopting Mahjong and met with a volunteer in Tennessee to pick him up. Revis doesn’t play the game but has been studying Chinese for the past 4-5 years, which is how she chose his name. 

__Hand Signal Training__ 

Dr. Revis is a busy doctor at Novant Health University City Internal Medicine. In her free time, she trained Mahjong—and McGrady before him—using hand signals, similar to how hearing dogs are trained with a clicker and a treat. But instead of using a clicker to mark the desired behavior, she used a “thumbs up.” 

“The absence of sound makes them MORE focused on you as there are no noise distractions,” said Revis. “And if he is outside at night and I want him to come in, I use a flashlight.” 

Mahjong is now a proud member of the CLT Canine Crew, which celebrated its tenth anniversary in May 2025, and currently has 25 teams of dogs and handlers. Volunteers work two, two-hour shifts per month and interact with an average of 150 to 200 guests per shift, providing hugs, smiles and a soothing distraction for travelers and others. 

“I don’t love flying, so to have a little stress reliever just puts a smile on your face for a couple of minutes; it is very sweet,” said Newark-bound passenger Brad Deiter, who stopped to pet Mahjong. 

Flyer Mandy Bologna from Connecticut has fostered dogs with special needs. “And one of the things that really kills me is all of these dogs, no matter how confused and hurt they were, were the sweetest dogs I’ve ever met,” said Bologna. 

”CLT Canine Crew was and is the MOST fun volunteer activity I have ever done…I love meeting people from all over the world,” said Dr. Revis. “I feel that both dogs’ deafness has been a major asset given the hubbub at the Airport. I also like the idea of having people meet a friendly, well-adjusted, gorgeous dog, only to learn, ‘Oh yeah, he’s deaf.’ I can’t think of a better advertisement for the capabilities of special needs pets.” 

Learn more about [CLT Canine Crew ](https://www.cltairport.com/community/volunteer-opportunities/clt-canine-crew-community/ "CLT Canine Crew Volunteer Opportunities")volunteer opportunities. 


Canine Crew Mahjong 12-10-25 (11 of 25)

Canine Crew Mahjong 12-10-25 (17 of 25)

Canine Crew Mahjong 12-10-25 (13 of 25)

Canine Crew Mahjong 12-10-25 (18 of 25)

Canine Crew Mahjong 12-10-25 (4 of 25)

Canine Crew Mahjong 12-10-25 (8 of 25)

Canine Crew Mahjong 12-10-25 (21 of 25)

Canine Crew Mahjong 12-10-25 (15 of 25)

Canine Crew Mahjong 12-10-25 (9 of 25)

A Winning Move – Deaf “Mahjong” Joins CLT Canine Crew 

Blue, silver and gold ornaments, bauble garland and gift boxes have arrived in the Terminal Lobby Expansion (TLE), helping to spread holiday cheer. 

The Airport’s new holiday décor greets passengers above the main doorways in Ticketing, on the luggage carousels in Baggage Claim and wrapped around wayfinding signage and Flight Information Display Systems throughout the TLE. 

The festive decorations join CLT’s reindeer (Wilbur and Orville) who made their debut in 2019 and 2020 in the Atrium and the Airport’s holiday doves that were introduced in 2023 at the entrance of Concourse E.  

“I look at the holiday décor as not only putting our passengers into the holiday spirit but also helping to take some of the stress off of flying,” said Exhibits Coordinator Charles Tabor. “Seeing the lights and ornaments automatically puts you into a better mindset.”[![Reindeer play screen](//images.ctfassets.net/jaw4bomip9l3/11fQKGWkizud7Sag0hpJcY/762c8c6ec886fb557719b61b338a4c8c/Reindeer_play_screen.jpg)](https://www.facebook.com/reel/1162615679397069 "Reindeer Installation Behind the Scenes")

__Installation Process__

CLT’s holiday decorations were installed Monday, Nov. 17 - Thursday, Nov. 20. The Airport’s facilities team and vendors worked each night from 11 p.m. to 3 a.m. “There are coordination meetings that begin in October so on installation night - in that five-hour window - everyone knows what to expect and everyone knows their role in finishing the display within that timeframe,” said Customer Engagement Manager Lauri Golden. 

When selecting the new décor, Golden and her team looked for decorations that would not impede passenger traffic, tie in nicely with the TLE, complement CLT’s existing holiday pieces and make its own mark. 

“We strive for CLT to be a different airport, to have its own identity,” Golden said. “We think that CLT is a signature airport, and this is one of the many ways that we try to achieve that by leaving a positive impression.” 

__Festival of Trees__

Speaking of a leaving a lasting impression, CLT’s second annual “Festival of Trees” now adorns the D/E Connector.[![Festival of Trees 2025 YT](//images.ctfassets.net/jaw4bomip9l3/41OKztsHalUpT8MBKWWWOT/c58803d5915c0fd566528d875a4044c8/Festival_of_Trees_2025_YT.jpg)](https://youtu.be/j79EDTdoafI "Festival of Trees 2025")

Passengers can delight in 23 artfully decorated trees and make a donation to help support local, underserved families. Each tree features a QR code indicating which foundation it benefits.

The holiday event also serves as a friendly competition among various Airport departments, partners and contractors that worked to decorate the trees. Passengers can vote for their 
favorite, with the winner receiving a trophy. 

“We’ve seen lots of smiling faces and compliments on how beautiful the trees look,” said Project Organizer Veronica Brannigan. “People love taking photos in front of the trees and our popular snow globe. The joy and excitement make the effort worthwhile!”

The “Festival of Trees” was created by HMSHost by Avolta, the Airport’s food and beverage concessionaire, and will be on display at CLT through Dec. 26, 2025. 

Stay tuned for what 2026 holiday decorations will be added. 


Departures flight information display with airline logos and decorative  Holiday  gold spheres above the screen.

Multiple departures flight information screens with blue and gold balloon decorations above.

Blue, gold, and silver ornament decorations displayed on a ledge near a wall and window.

Wayfinding sign for departures and baggage claim, decorated with blue and gold ornaments.

Festival of Trees 2025 display sign titled “Water Is Life,” framed with red bows on a white fence.

Holiday display tree made of stacked red and green coffee cups, decorated with ribbons and ornaments.

Traveler with a backpack takes a photo of a holiday display near a decorated column.

Decorated holiday trees displayed indoors, one wrapped with yellow caution tape.

Toddler seated in a stroller indoors, with holiday decorations blurred in the foreground.

Man decorates a holiday tree indoors, placing an ornament among lights and greenery.

News Stories CLT Delivers Holiday Cheer

CLT Delivers Holiday Cheer

Communicating in various languages at CLT has gotten easier with the roll out of “I speak” buttons. 

The yellow buttons with black lettering are worn by multi-lingual Aviation Department and CLT partner employees. "They are wearing the buttons for passengers to easily pinpoint someone who can more effectively communicate with them in the language of their choice,” Accessibility & Equity Specialist Alyssa Evans said.

The Airport’s Accessibility & Equity team annually conducts questionnaires to gauge CLT partners and staff about any resources they may be using and recommendations to help address any needs at the Airport. The most recent questionnaire showed a gap in communication with customers who spoke different languages. “We have many people at CLT who speak different languages, but a lot of customers were using their family members and friends to translate for them,” Evans said.

The “I speak” buttons, which were first distributed in July, come in 29 different languages and read ‘I speak’ in whichever language the employee wearing them is fluent in. Those who speak multiple languages can be seen wearing multiple buttons. 

The languages currently included on the buttons are: Albanian, Amharic, Arabic, Armenian, Chuukese, Farsi, Filipino, French, German, Gujarati, Haitian Creole, Hausa, Hindi, Ilocano, Italian, Japanese, Khmer, Korean, Malayalam, Mandarin, Pashto, Brazilian Portuguese, Portugal Portuguese, Romanian, Russian, Spanish, Tagalog, Tigrinya and Vietnamese.

“We want to improve the customer experience among all of our customers. I hope passengers will spot the buttons and see we are an inclusive airport that strives to make sure we can help them no matter what language they may speak,” ADA & Title VI Coordinator Ivy Williams said. Currently, 949 buttons have been distributed among different Aviation Department groups and partners. “Right now, we’re just trying to get the word out,” Williams added.

Parking & Ground Transportation Sr. Data Analyst Helen Pan proudly wears her button that says she speaks Mandarin. “I was born and raised in China, and Mandarin is my native language,” Pan said. “I saw the buttons as an opportunity to use my language to help passengers." 

She received her button this summer and has noticed the difference it has made in passenger engagement. “While taking photos in the terminal, a gentleman traveling for business saw the button and stopped to chat with me in Mandarin,” Pan said. "It's nice to have a button that tells people I’m able to assist them in a different language. I can better connect with our passengers and help them feel comfortable as they travel through CLT."


Airport staff member speaks with a traveler inside a terminal, smiling and gesturing.