Passenger Experience

Community Engagement & Impact

People & Profiles

Development & Infrastructure


American Airlines marked its 100th anniversary on April 15, 2026, with special events across the network, including a festive gate celebration at Charlotte Douglas International Airport (CLT) – the airline's second-largest hub.

Passengers at Gate A-4 who boarded AA Flight 3019 to New York City (LGA) were treated to a DJ, the Carolina Panthers TopCats cheerleaders, refreshments and giveaways, including American Airlines-branded neck pillows, blankets and a commemorative boarding pass.

The 9:10 a.m. flight represented the 100th departure of the day at CLT and brought the centennial celebration full circle. 

“This is a pivotal moment as we look back on a century of flight, a hundred years of innovation, connection and caring for people on life’s journey,” said Ralph Lopez Massas, American Airlines Senior Vice President of CLT Operations. “But just as important as the history we celebrate is the future we’re building. You have my commitment that we are moving forever forward as the Charlotte hometown airline.”

According to the company’s website, its first regularly scheduled flight took place on April 15, 1926, and included a bag of U.S. mail in a DH-4 biplane from Chicago to St. Louis, Missouri.

Other American Airlines milestones include carrying its one millionth passenger in 1937, establishing its first hub in Dallas-Fort Worth (DFW) in 1981, and merging with US Airways in 2013.

The airline debuted a special flagship livery to celebrate its centennial, as well as commemorative onboard amenity kits and menus. 

Last year, American Airlines opened “Provisions by Admirals Club” on Concourse A at CLT, next to gate A1, and announced plans to build a Flagship lounge in Charlotte as well. 

The airline operates more than 670 daily flights out of CLT and employs 15,500 team members in Charlotte.

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American Airlines Marks Centennial with 100th Flight of the Day at CLT


A Gift Card Drive designed to support Transportation Security Administration (TSA) employees at CLT has concluded.

Following the Executive Order signed on March 27, 2026, the Department of Homeland Security has been directed to provide back pay to TSA employees who have been working without pay since the partial government shutdown began on February 14, 2026.

TSA employees could see this payment as early as March 30, 2026. __As a result, CLT’s gift card donation initiative has concluded per federal guidelines and additional donations will no longer be accepted, beginning March 30.__

We extend a sincere thank you to the Goodwill Industries Opportunity Campus and Renaissance West Initiative for their gift card dropbox locations, and to Angels and Sparrows for its online donation option.

CLT is deeply grateful to the passengers, partners and community who came together to support more than 600 local TSA employees with food, fuel and essentials during this time. We also extend our continued appreciation to our TSA colleagues for their unwavering commitment to keeping travelers safe.

__Why It Was Started__

TSA officers had been working without pay, manning CLT’s three security checkpoints to ensure travelers' safety. This partial shutdown follows a federal government shutdown in late 2025 that lasted 43 days. 

During the latest shutdown, many travelers dropped physical gas or grocery gift cards for Charlotte-area retailers at the Airport Information Desk drop box in the terminal, while non-travelers were able to make gift card donations at two off-site locations.

__Food & Essentials Helped in 2025__

During the fall 2025 shutdown, CLT, along with airline partners, concessionaires and others, organized and led a comprehensive Food & Essentials Drive to help lessen the burden on unpaid federal workers. 

The food bank in the terminal served over 600 federal employees, who shopped for household items during two-hour blocks three days a week.


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TSA PreCheck sign shows footprints and reads “Touchless ID” and “Stand Here” at an airport checkpoint.

Overhead TSA PreCheck sign reads “Touchless ID” at Security Checkpoint 2 in an airport.

CLT Says Thank You!

CLT’s popular Aviation Academy graduated its ninth class earlier this month. The eight-week session began on January 17 and ended on March 4, 2026. 

PBS Charlotte recently featured the Academy on its Carolina Impact program.

<https://youtu.be/_q5wkebQbqQ?si=1tK4F2K5geaapUdI>

"We chose to highlight the Aviation Academy because Charlotte Douglas International isn’t just an airport—it’s one of the largest employers and revenue generators in the region,” said PBS reporter and producer Chris Clark. “With so many moving parts, it’s important to our economy. We’re lucky to have this in our backyard, and this program gives a rare glimpse behind the curtain of something that impacts all of us."  

__Selection Process__ 

The 27 Aviation Academy participants were chosen through a competitive admissions process, attended classes and received certificates of completion. 

The Academy offers a unique chance to learn about how CLT operates and its effect on the regional economy, transportation system and community. 

While a few other Airports offer an Aviation Academy, Community Engagement Manager Melissa Treadaway said she believes CLT’s is the most in-depth and experiential. 

__Agenda & Highlights__

This year’s program featured tours of the airfield, terminal, CLT Fire Station #41, the American Airlines maintenance facility and flight simulators. New additions included a tour of CLT’s baggage handling operation and a visit to the Sullenberger Aviation Museum. 

“We were so excited to have PBS Charlotte not just do a story about Aviation Academy but allow a reporter to immerse himself in the program,” added Treadaway. “By fully experiencing Aviation Academy, Chris learned about the many people and systems that must work together perfectly to keep CLT running smoothly. And he got to see the participants—who all joined the academy for different reasons—find what they were looking to gain from the program.” 

Since 2017, 235 participants have completed the Aviation Academy. 

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PBS Spotlights CLT Aviation Academy

Etihad Airways officially arrived at CLT on March 20. The Airbus A350-1000 flew nonstop from Abu Dhabi (AUH) Al Zayed International Airport in the United Arab Emirates (UAE), landing in Charlotte around 11:42 a.m. EST. 

The gleaming white-and-gold aircraft was greeted with a water-cannon salute on the airfield, while many excited passengers waited in the terminal for friends and family to arrive. 

Pavan Kaduburu of Davidson came to CLT with flowers to pick up his wife, children and parents. “They went to India for a month, and my parents are visiting for the first time,” said Kaduburu. “We had been waiting for this route because we know the pain of taking one more flight, having to transfer bags and make another U.S. connection.” 

__Longest CLT Route__

Etihad Airways is CLT’s first new global partner since 2018 and its fourth foreign flag carrier. It is also the official airline of the United Arab Emirates. 

This new route will be CLT’s longest nonstop flight to date at nearly 15 hours and will serve as a gateway to India and Southeast Asia.  

Anita Patel of Charlotte was among the first passengers on the inaugural flight from Abu Dhabi to CLT, her first time flying direct. “It was a very nice business class,” said Patel. “I used to have to fly another airline and go to New Jersey, so this is good.” 

Angadpal Singh, who comes from an aviation family, stood with his wife and baby atop CLT’s hourly parking deck for a chance to see the huge aircraft land for the first time. “This might be a future flight for us, just going to India, because we visit maybe once or twice a year.” 

__Four Weekly Flights__ 

Etihad Airways will offer service four times a week between Charlotte and Abu Dhabi on Monday, Wednesday, Friday and Sunday.  

Charlotte becomes Etihad’s sixth U.S. market, and the seventh in North America, joining Atlanta, Chicago, Boston, Washington D.C., New York and Toronto.      

For more information or to book tickets with Etihad and our numerous other airline partners, visit the [CLT Airport website](https://www.cltairport.com/airport-info/airlines/ "CLT Airline Partners"). 


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Etihad Marks New Route with First Arrivals


Spring Break travelers are on the move! CLT expects nearly 1.7 million passengers to arrive and depart during the holiday period from Thursday, April 2, to Sunday, April 12, 2026. 

Close to 8,000 flights will depart CLT during that time frame. Local passenger counts continue to rise and are expected to account for 39% of all passengers. 

The first Thursday, Friday, and the final Sunday of Spring Break will be the busiest travel days at the Airport. Here are the projected passenger counts:

- 159,200 - Thursday, April 2
- 159,800 - Friday, April 3 
- 167,400 - Sunday, April 12 

“The good thing about Spring Break versus holiday travel in the wintertime is typically people are going to warmer temperature places, so there are fewer bags, which cuts down on baggage issues,” said Assistant Terminal Operations Manager Mark Streeter. 

__Quicker Security Options__

- [TSA Precheck Touchless ID](https://www.tsa.gov/touchless-id "TSA PreCheck Touchless ID") is now available at CLT Checkpoint 2 for American Airlines customers who have opted in through their AAdvantage® profile. 

- Facial comparison technology enables enrolled travelers to move through the dedicated lane with ease, enjoying a smoother, more convenient airport experience. 

- U.S. Military members can receive expedited access at Checkpoint 2 under the “Serve with Honor, Travel with Ease” program. 

- Family Lanes are available at Checkpoint 1 for travelers with children ages 12 and under.

__New Arrivals__

Etihad Airways arrived at CLT on March 20. The Airbus A350-1000 flew from Abu Dhabi, United Arab Emirates (UAE). The aircraft was greeted with a water cannon salute on the airfield.

Etihad is CLT’s first new global partner since 2018 and our fourth foreign flag carrier. 
This new route will be CLT’s longest flight to date at nearly 15 hours and will serve as a gateway to India and Asia. 

__Don’t Wing It: Prepare to Fly__

Remember, the Airport will be busy during Spring Break! Don’t wing it on your 2026 travels! Here are some tips to help you have a smooth trip.

__New Rates, Book Parking Early!__

Try to book your parking as soon as you book your flight. New parking rates took effect on March 1. View the [current prices here](https://www.cltairport.com/news/press-releases/item/airport-parking-rates-to-increase-march-1/ "CLT Parking Rates").

Dynamic pricing applies to all reservation-enabled lots and varies with demand and the time of year. Currently, approximately 17,000 of CLT’s 25,000 parking spots are available for online pre-booking only. 

Customers are encouraged to book early at [parkclt.com](https://www.cltairport.com/parking/ "parkclt.com") and save more!

A reservation guarantees your preferred option is available. It’s designed to give travelers peace of mind and better rates the further out they book, while helping the Airport operate more efficiently.

__Royalty Program Offers Perks__

The CLT [Airport Royalty Program](https://www.cltairport.com/royalty-information/ "Royalty Program") offers Airport parking customers extra perks. It allows drivers to earn points and rewards when parking at any of CLT’s parking products. You’ll earn one point for every dollar you spend. 

Enhanced Valet Parking is also available. 

Create a Royalty Parking account at [parkCLT.com](https://www.cltairport.com/parking/ "CLT Parking") or on the CLT Airport app. 

__Allow Extra Time__

- CLT suggests arriving at the terminal two hours before domestic flights and three hours before international flights. __(*Due to the partial government shutdown that began on February 14, you may need to allow extra time.)__

- Plan to reach the parking lot thirty minutes before your desired arrival time at the terminal, as you might need to take a shuttle bus from your location.

- Consider alternate routes in case of traffic congestion. Use a navigation app to avoid trouble spots.

__More to Explore - New Brew on Tap__

There’s a brand-new brew on tap at the Airport, serving a pilsner exclusive to CLT.
[“First In Flight” Beer](https://www.cltairport.com/news/stories/item/new-brew-exclusive-to-clt/ "Sugar Creek Offers CLT Brew") is now available at Sugar Creek Brewing, which recently joined our lineup on Concourse A.

Whether you’re craving a bite to eat, looking for a place to shop, or just want to get your steps in and explore the terminal, you can find it all at CLT! 

The CLT Airport app lets you browse options from all our [retailers](https://www.cltairport.com/shop-dine-and-relax/ "CLT Shop") and [concessionaires.](https://www.cltairport.com/shop-dine-and-relax/#dine "CLT Dine and Relax") 

__Stay Informed__

- Connect with your airline or monitor the CLT Airport app for flight updates. Check in for your flight before leaving home and save your boarding pass on your mobile phone.

- Please review the TSA website for information on what you are allowed to bring through security. You can also text “travel” to AskTSA (275-872) or send a message through Facebook Messenger, X (formerly Twitter) or Apple Messenger.

- Check the CLT Airport website and app for [shuttle bus wait times](https://www.cltairport.com/airport-info/bus-wait-times/ "Bus Wait Times") and [security checkpoint wait times](https://www.cltairport.com/airport-info/security/ "Security wait times").

- Be sure to follow @CLTairport on [Facebook](https://www.facebook.com/cltairport/ "CLT on Facebook"), [X](https://twitter.com/CLTAirport "X") (formerly Twitter), [Instagram](https://www.instagram.com/cltairport/ "Instagram"), [YouTube](https://www.youtube.com/cltairport "YouTube") and [LinkedIn](https://www.linkedin.com/company/charlotte-douglas-international-airport/mycompany/verification/?viewAsMember=true "LinkedIn"). Download the free, all-in-one CLT Airport app at the [App Store](https://apps.apple.com/us/app/clt-airport/id1459226423 "App Store") or on [Google Play](https://play.google.com/store/apps/details?id=com.cltairport "Google Play"). Get the latest Airport news at [cltairport.com/news](https://www.cltairport.com/news/ "CLT Airport Newsroom") or sign-up to receive CLT's electronic newsletters at [cltairport.com/news/newsletters-sign-up](https://www.cltairport.com/news/newsletter-sign-up/ "CLT Newsletter Sign up"). 


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Spring Break ‘26 Has Sprung


CLT’s newly completed Terminal Lobby Expansion (TLE) is not only drawing in passengers with its stunning design but also earning environmental recognition. 

The TLE has received Two Green Globes® certification for sustainability efforts during the project's design and construction.  

The award acknowledged TLE’s energy-efficient lighting design, HVAC system improvements to enhance energy efficiency and indoor air quality, and effective construction waste management systems. 

__Renovations Draw Rave Reviews__

Planning started in 2008. Construction began in 2019, and the TLE was officially finished in September 2025. The expansion added 175,000 square feet to the lobby space and renovated an additional 191,000 square feet.  

The $608 million project is the largest construction contract in CLT history. It’s also the signature project of Destination CLT, the Airport’s $4 billion capital investment program, which includes concourse renovations and a new Fourth Parallel Runway. 

__Green Globes® Criteria__ 

Administered by the Green Building Initiative (GBI), Green Globes® is a nationally recognized green building rating system that certifies projects based on clear criteria across seven areas: project management, site, energy, water, resources, emissions and indoor environment. 

Other CLT projects that have also achieved Green Globes® certification include Concourse A Expansion Phases I and II, Concourse E Expansion and TLE’s Central Energy Plant. 

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TLE Wins Environmental Certification

Each April, hundreds of job seekers head to Bojangles Coliseum to attend the annual CLT Job Fair. 

It’s an opportunity for attendees to explore careers with the City of Charlotte’s Aviation Department, Airport retailers and restaurants, various airlines and federal partners like the Transportation Security Administration (TSA). 

The next CLT Job Fair will be held on Saturday, April 25, at Bojangles Coliseum from 9 a.m. to noon. Full-time and part-time positions are available. Attire is business casual. For more information, visit [JoinCLT.com](https://www.cltairport.com/careers/ "CLT Careers & Job Fair"). 

__A New Path__ 

In 2024, Jhon Restrepo was among the job seekers. He attended three different job fairs and ultimately secured a position as a security operations coordinator at CLT, where he enforces federal aviation security regulations.  

His role includes inspecting access-controlled areas, investigating violations, reviewing CCTV footage and working with staff, vendors and contractors to maintain compliance. 

Restrepo was born in Colombia, South America, grew up in the Bronx, New York, and owned and operated a local logistics company that focused on deliveries throughout the East Coast and Midwest. He moved to Charlotte in the summer of 2019. 

“During that time, the logistics sector was under significant pressure as consumer demand shifted heavily toward online purchasing,” said Restrepo. “After the pandemic, I decided I wanted a career change.” 

__Valuable Career Advice__  

A friend told him about a CLT Job Fair, where he networked, had his resume reviewed, and received advice on how to better present his experience to connect with hiring managers. When his current role was posted, he applied, interviewed, and got the job. He started in August 2024. 

“CLT has an excellent recruiting team,” said Restrepo. “They are incredibly helpful in answering questions, offering guidance and generously sharing their time. Attending a job fair gives candidates direct access to that insight, which can make a significant difference in how they prepare and position themselves.” 


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CLT Job Fair Leads To Security Career

The police officer who built the Airport’s K9 program has officially retired, and even though he received the rare honor of a white CLT Airport rocking chair with his name on it, he won’t be relaxing in it anytime soon. 

Instead, Charlotte-Mecklenburg Police Department (CMPD) Sergeant Donnie Penix will continue helping law enforcement in a unique way.

Sgt. Penix was recognized in February for a 30-year career that included 15 years on the SWAT team, time on the fugitive unit, and eight years in the Airport Division, where he served as the first K9 officer and later managed the team.

“They created this position a while ago, back in 2018, and I had no idea what the Airport environment was and no clue about aviation,” said Sgt. Penix. “I know it is going to sound super cheesy, but working at the Airport will restore your faith in humanity.”

__First Line of Defense__

The K9 unit at the Airport works to keep the traveling public safe and serves as a first line of defense against narcotics and explosives, patrolling all CLT property, including baggage, air freight areas and local mail. 

Ten K9s are currently assigned to CLT — two narcotic detection canines owned by the City of Charlotte and eight explosive detection canines funded and owned by the Transportation Security Administration (TSA). CMPD officers, including three full-time detectives, serve as the handlers. 

“In policing, we often get pigeonholed into the mentality that it is 'us versus them,'” admitted Sgt. Penix. “Here, people generally want to have a conversation with you, and the people who work at the Airport have been more than welcoming to me. We’ve kind of grown this thing together.”

__What’s Next__

Sgt. Penix says his next role is a passion project – working with the [Boulder Crest Foundation](https://bouldercrest.org/ "Boulder Crest Foundation") to teach mental health courses for law enforcement, first responders, military and veterans.

“The Airport has afforded me the chance to be part of a community that’s allowed me to grow and develop personally and professionally,” he said. “And that’s the part I am going to miss the most – being around the people.”    


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CLT K9 Unit Founder Retires

Charlotte Douglas International Airport (CLT) Chief Infrastructure Officer Jack Christine has been named the recipient of the 2026 Willard G. Plentl, Jr. Airport Professional of the Year Award. Christine received the honor at the [North Carolina Airports Association](https://ncairports.org/ "NC Airports Association") (NCAA) Conference banquet in Charlotte on March 19. 

The award recognizes an individual who exhibits leadership, a commitment to aviation, and has a positive impact on the aviation industry in North Carolina.

“Just being nominated is an honor, but winning the award is truly amazing,” said Christine. “Being recognized by my peers for the passion that I have for aviation, and especially CLT, is very humbling, and I thank everyone who had a hand in it. I love being a part of what we do and take great joy in helping others grow their own passion for aviation.” 

Christine has been a guiding force at CLT for nearly 30 years, starting as a planning assistant in the City of Charlotte’s Aviation Department. 

In his current role as CIO, he manages the planning, design, construction and facilities maintenance of the Airport’s 6,000-acre campus.

As an advocate for the aviation profession and workforce development, Christine helped establish the UNC Charlotte AIR Institute – a unique partnership with CLT to prepare students for Airport and aviation careers.

He also serves as an adjunct professor at UNC Charlotte, teaching courses on airport development and inspiring the next generation.

Christine’s active involvement with the American Association of Airport Executives (AAAE) led to Charlotte hosting the SEC-AAAE conference in March 2025, showcasing the city to airport professionals from across the country. He also serves as a mentor for those pursuing their Certified Member (CM) and Accredited Airport Executive (AAE) certifications.


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CLT Executive Receives Prestigious NC Award

__3/29/26 UPDATE:__
Following the Executive Order signed March 27, 2026, the Department of Homeland Security has been directed to provide backpay to TSA employees who have been working without pay since the partial government shutdown began February 14, 2026.

TSA employees could see this payment as soon as March 30, 2026. As a result, CLT’s gift card donation initiative has concluded per federal guidelines and additional donations will no longer be accepted, beginning March 30.

CLT is deeply grateful to the passengers, partners and community who came together to support more than 600 local TSA employees with food, fuel and essentials during this time. We also extend our continued appreciation to our TSA colleagues for their unwavering commitment to keeping travelers safe.

While this action provides critical relief, CLT supports long-term solutions to ensure continued stability for this essential workforce.

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__Gift Card Donation Drive__

Charlotte Douglas International Airport (CLT) is organizing a gift card donation drive to support TSA employees working without base pay since the partial government shutdown began February 14, 2026. TSA employees have remained on duty without pay, carrying the responsibility of keeping passengers safe and airport operations running smoothly.

__What You Can Donate__

- Only grocery and gas gift cards are accepted—per federal guidelines.
- No Visa, Mastercard, or "cash value” gift cards.
- Cards should be $10 or $20 denominations, with a maximum value of $20.

__Ways to Support TSA__

| Drop-Off Type   | Location, Days & Times    |
| ---------- | ---------- |
| __Travelers__     | Gift card dropbox at Airport Info. Desk, next to Checkpoint 1, Mon-Sat. 5 a.m.-9 p.m., Sun. 8 a.m.-4 p.m. *If donations occur outside regular hours, donors should approach any checkpoint and ask the TSA supervisor, who will securely collect the gift card. |
| __Non-Travelers__     | [Renaissance West Initiative](https://www.rwci.org/get-involved "Renaissance West"), 2610 Nobles Ave., Charlotte, NC 28203, Mon-Fri. 9:30 a.m.-4 p.m.(take elevator to 2nd floor)     |
| __Non-Travelers__    | [Goodwill Industries of the Southern Piedmont](https://goodwillsp.org/?utm_source=gmb&utm_medium=yext "Goodwill Industries"), Goodwill Opportunity Campus, 5301 Wilkinson Blvd., Mon-Fri. 9:30 a.m.-4 p.m.     |

__Why This Matters__

TSA remains essential to ensuring safe and efficient travel at CLT. Their work allows passengers to maintain their travel plans and helps sustain the airport’s safety culture. Continued community support makes a meaningful difference as officers carry out these responsibilities under challenging circumstances.

While CLT encourages community generosity, maintaining safe operations remains the top priority. Travelers should continue to follow TSA guidance, arrive prepared for screening, and allow agents the space they need to conduct procedures smoothly.


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TSA Gift Card Drive Concludes

Etihad Airways officially arrived at CLT on March 20. The Airbus A350-1000 flew nonstop from Abu Dhabi's Al Zayed International Airport (AUH) in the the United Arab Emirates, landing in Charlotte at approximately 11:42 a.m. EST.

The aircraft was greeted with a water cannon salute on the airfield. 

Read the [official press release here.](https://www.cltairport.com/news/press-releases/item/clt-airport-welcomes-first-new-global-partner-since-2018-etihad-airways/ "Etihad CLT Press Release")


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Etihad Airways Arrives At CLT

CLT’s concessions lineup (managed by HMSHost by Avolta) just got a little hoppier, thanks to a new brewing company establishment and an exclusive new beer.

“First in Flight” Pilsner will be available on tap exclusively at Sugar Creek Brewing’s new location on Concourse A, which opened in late February. 

The draft was developed under the guidance of Sugar Creek’s co-founder, president, and native Charlottean Joe Vogelbacher, who is also a Master Cicerone — one of only 19 in the world. That’s a special designation for a professional beer connoisseur who has studied beer, passed a rigorous certification program and achieved the highest level of expertise.

“It took me about five years of studying for it, maybe a couple of thousand hours of studying,” said Vogelbacher. “And I am a licensed engineer, a college graduate, and really, it was harder than any exams I took in college!”

__Flavorful Finish__

Vogelbacher says CLT customers can expect a crisp and refreshing beer with a clean finish and all-American ingredients. “We get our hops flown in from the Yakima Valley of Washington, and our grains come in from Minnesota,” he added. “It’s crisp but still has some backbone and some malty sweetness and some hint of the bread crust, caramel and cracker, with floral hop aroma.”

The company’s trademark is “First in Taste,” and the beer’s name also pays tribute to North Carolina’s aviation pioneering history. Its location on Concourse A is intentional.

“If you look at where the Airport has graciously placed us, it’s right at the beginning of the Wright Brothers' path, which is really cool,” admits Vogelbacher. “So, you can trace that path, and we thought, well, you might as well have a beer dedicated to them while you’re tracing that path, so that’s where we came up with ‘First in Flight’ beer.”

__Locally Owned & Founded in 2013__

Sugar Creek Brewing was established in Charlotte in 2013 by Vogelbacher and co-founder Eric Flanigan. It currently operates in a renovated warehouse on Southside Drive near Uptown, with plans to move to Gastonia, N.C., to the former Cavendish Brewing Space in late 2026 or early 2027. 

They’ve been a CLT vendor for eight years, supplying beer to many Airport restaurants, and Vogelbacher said they are thrilled to have finally landed their own location.

“We’re excited to bring our handcrafted, expertly formulated Carolina beers to the patrons of one of the busiest Airports in the world and be able to put money right back into the Charlotte community.”


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New Brew Exclusive to CLT


A new firefighting device has been put into service at Charlotte Douglas International Airport (CLT), developed entirely in-house and potentially serving as an innovative model for other airports in tackling parking deck fires, electric-vehicle fires or fires in restricted areas and surface lots.

It’s called “RAMP 17,” which stands for Rapid Attack Multi-Purpose, and while it may look like a typical pickup truck, it’s anything but.

This F-350 can be operated by a single firefighter and has been custom retrofitted with a 60-gallon compressed-air foam system, eight car-fire blankets (each weighing 65 pounds), hose couplings and fittings, fire extinguishers, a specialized EV undercarriage nozzle and an EV-safe plug.

It also features 32 individually programmable, dual-function LED spotlights for use in low-light or smoky environments, along with pop-out steps on the truck for firefighter access. The vehicle height is 6 feet 8 inches — just low enough to clear a seven-foot parking deck entrance.

“Before this, we didn’t have a vehicle at the Airport that could enter the parking decks and make it all the way through,” said CLT Fleet Manager Matthew Alexander. “We can now respond quickly and keep a fire contained to help get it under control fast.” 

__See the truck in action here:__[![[RAMP Truck YT](](https://youtu.be/pa0uxs4wAEo "RAMP 17 Truck")//images.ctfassets.net/jaw4bomip9l3/5Tw1k4ZiAgdVtHg1zkPIA2/71c9d7bfc9972db075cf9bde1f5d74c4/RAMP_Truck_YT.jpg)](https://youtu.be/pa0uxs4wAEo "RAMP 17")

__Collaboration Project__

RAMP 17 was a joint effort between CLT Operations, Fleet Services/Facilities, Emergency Management and the Charlotte Fire Department. CLT Heavy Equipment Service Technician Master, Michael Hart, installed all the equipment and programmed the system.

CLT began evaluating the need for such a vehicle after a January 2024 tabletop exercise simulating an EV fire in a parking deck, which highlighted the increasing presence of EVs at the airport. 

CLT estimates that between 200 and 300 electric vehicles park each month in the Hourly Deck, Express Deck, Preferred and Valet. (The Airport also has 18 public charging stations on site in the Hourly Deck, with additional chargers in the Express Deck Preferred (EDP) accessible to both EDP and Valet users.)

Then, in August 2024, just seven months after the exercise, an accidental car engine fire on the fourth floor of the Airport’s Hourly Deck spread to three other parked vehicles.

That incident was nearly identical to the simulation (excluding the EV component) and underscored the prior challenges of fire response in parking decks.

“We would have to pull up with the fire truck, and they’d have to unload all of the hose, run it up the stairs, hook up the water to the standpipes and charge the standpipes,” said Charlotte Fire's CLT Division Fire Chief Justin Field. “You’re talking 10-15 minutes or more - by the time they get on scene, before they can actually start putting the fire out.”

“When somebody fully decked out in turnout gear, they’ve got an extra 85 pounds of gear on their body already, plus 65 pounds for the fire blankets, trying to go up four, five, six flights of stairs,” added CLT Battalion Fire Chief Kevin Rink. “This truck has eight of those blankets already on there and the extra equipment.”

Now, the RAMP 17 operator can arrive and immediately begin extinguishing a fire using the fluorine-free foam system to prevent flames from spreading to other vehicles. In an EV fire, batteries can take much longer to cool and may reignite.

__Cost Savings__

The customized RAMP 17 was built for approximately $130K, covering the truck, necessary parts and installation. (A conventional fire truck can cost between $300K and $500K.) However, there is currently nothing on the market like the CLT-created vehicle. 

“You can buy more of the brush truck type style, which has a 300-gallon water tank, a separate pump and engine to run that pump in the back,” added Alexander. “That’s what other Airports are using, like Los Angeles (LAX) and Miami (MIA).”

RAMP 17 can also be used on the airfield, ramp and anywhere on Airport property. It is a CLT-owned and serviced vehicle that will undergo an annual vehicle and safety inspection. 

According to Alexander, “CLT recognizes the importance of being prepared for any situation. While we hope to never experience an EV fire at CLT, we’re glad to know we have this tool to be able to respond quickly and efficiently.”


One of the CLT fire response vehicles is shown.

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One of the CLT emergency response workers preps items for the truck.

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The CLT fire response truck drives through a parking garage

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One of the CLT fire response trucks drives through a parking garage.

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A fire response worker loads up one of the fire trucks.

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One of the CLT fire response trucks are shown loaded up with extinguishers.

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One of the CLT fire response trucks is shown parked outside one it's garages.

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CLT Develops New Firefighting Tool


For Charlotte transplant Markus Lachenmeir, traveling is in his blood. He’s visited all 50 U.S. states and 56 different countries, and this spring he will add another destination to his list.

Lachenmeir is among the first passengers booked on the inaugural flight from Charlotte Douglas International Airport (CLT) to Abu Dhabi (AUH) operated by Etihad Airways, the national airline of the United Arab Emirates (UAE). 

Etihad plans to operate four weekly nonstop flights from CLT utilizing its flagship Boeing 787-9 Dreamliner. The route was initially scheduled to start on May 4, 2026; however, strong bookings led Etihad to move up the start date to March 20, 2026.

__Inaugural Pull__

Lachenmeir said he began considering a possible trip as soon as the new route was announced last spring. “An inaugural flight is always a special experience, especially if it’s a huge one like this,” said Lachenmeier, who plans to connect with business colleagues in India, but not before enjoying a few days in Abu Dhabi, the capital of the UAE.

“Experiencing the Sheik Zayed Grand Mosque, visiting the Qasr Al Watan presidential palace and the Qasr Al Hosn Fort are on my to-do list, as is the Zayed National Museum (which opened in Dec. 2025) with its stunning architecture,” he added.

Lachenmeir was born and raised in Munich, Germany, moved to the U.S. twelve years ago and recently became a U.S. citizen. He works as a project manager in warehouse automation and robotics, including an early-career role at the Munich Airport.

“Being in that environment, surrounded by people from all over the place, and seeing what impact easy travel can have on people’s lives, made aviation and the airport even more special,” said Lachenmeir, who became an avid plane spotter here in Charlotte.

__CLT’s Longest Flight__

The 15-hour flight to Abu Dhabi will be CLT’s longest nonstop flight and also the longest for Lachenmeir.

“Twelve hours so far was the most, and that is really stretching it,” he admitted. “However, the Dreamliner is an amazing plane which is quiet and supports these long flights because of its higher air pressure and higher humidity onboard, just like the Airbus 350. They really are the most comfortable planes for a long journey like this.”

Etihad Airways said it identified Charlotte as a promising hub and a fast-growing city that would meet the demand for one-stop connections to the Middle East and beyond, especially to India and Southeast Asia. 

Charlotte will be Etihad’s sixth U.S. market. Tickets are on sale now at [Etihad.com](https://www.etihad.com/en-us/?utm_medium=ppc&utm_source=google:na&utm_campaign=always_on:na:na:na&utm_term=na:na:na:na:na&utm_content=na:na:us:na:na:na:na:na&&&&&gclsrc=aw.ds&gad_source=1&gad_campaignid=22139631307&gclid=EAIaIQobChMI572Y5brhkgMVWUL_AR0l_yfgEAAYASADEgJeLPD_BwE "Etihad Airways").


A picture of Marcus in front of the Taj Mahal

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News Stories CLT Traveler Goes “Beyond Borders” on New Etihad Route

CLT Traveler Books Inaugural Etihad Flight


It harkens back to the golden age of travel, and it’s quickly become an eye-catching piece of aviation history recently installed on Concourse E.

A rare section of  a Pan Am Boeing 727-227's fuselage, featuring the airline's iconic “billboard” livery and globe, is attracting the attention of many travelers, prompting them to stop and share photos on social media. 

“After recently moving here, it’s amazing to see not only the history of aviation but also the pieces of art as well!” said traveler Schon Loesch.

__Watch the installation process [HERE.](https://www.instagram.com/p/DUZBbbajcix/ "Pan Am Installation ")__

The installation measures 7 feet high by 14 feet wide and was restored and custom-fabricated for CLT by MotoArt Studios in Torrance, Calif. 

For many years, the plane (Registration N385PA, built in 1970) sat in storage at the Smyrna/Rutherford County, Tenn. Airport before MotoArt acquired several sections in 2023, which were then precision-cut and shipped back to the company’s studio. The goal was to maintain the aircraft’s authentic finish. 

“Some of the original panels were missing, and rather than replacing them with new material, we chose to install clear Plexiglass,” said Project Manager Kevin White. “It allows viewers to see the internal structure of the aircraft while maintaining authenticity. In areas where the skin had damage, we again used clear Plexiglass, not as restoration, but as preservation.” 

A 10-person team salvaged, fabricated, polished, crated, coordinated logistics and then shipped the Pan Am section via flatbed truck on a six-day cross-country trip from California to North Carolina so it could be mounted at CLT.  

While Pan Am began service to CLT in October 1983, this particular aircraft entered service with Braniff International Airways, then flew with Northwest Airlines, and joined Pan Am’s domestic fleet in March 1989. It remained in service until the airline ceased operations in 1991. 

*(Archival Pan Am at CLT photos courtesy of: Stephen Mullis)*


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News Stories Iconic Logo Lands at CLT

Iconic Logo Lands at CLT

Yes, it’s the South, and no, we don’t usually face harsh winter weather. However, when two very different back-to-back systems hit the Carolinas, CLT was ready for both, thanks to extensive preparation and new equipment.

The first event, called Winter Storm Fern, impacted the Charlotte area on January 24-25, bringing ice, freezing rain and sleet to a large part of the country. The following weekend, January 30-February 1, Winter Storm Gianna dropped a historic 11 inches of heavy, continuous snowfall at CLT, lasting more than 24 hours.

Winter weather preparations began as early as last August, with teams and equipment on the runways and taxiways practicing formations and moving materials. 

“There’s the Blue Angels, and then we have our Snow Angels,” said Kevin Wu, CLT’s Director of Operations for Emergency Services. “The coordination that they have and the patterns that they take, it’s like clockwork.”

__New Equipment Clocks In__

CLT also recently took delivery of two new multi-function plows (a plow-broom-blower combination), three new dedicated front brooms and a new spreader truck. Approximately 60 tons of solid deicer were used during Fern, and nearly 120 tons during Gianna. 

The new equipment joined three vintage multi-function plows from Calgary and a liquid deicer already in the fleet.

For each weather event, CLT had 300 staff on site for the response, working in two shifts around the clock. This included crews on the airfield and behind the scenes, including in the Airport Emergency Operations Center, which served as the central hub for coordinating the storm response.

“When you get into the actual event, you are kind of having to make audibles and do things you didn’t practice,” said CLT Assistant Facilities Maintenance Director Scott Kincaid. “But since the team has the familiarity with each other and the equipment, it allows them to respond accordingly and be able to function seamlessly.”

All three of CLT’s runways were closed for six hours in near white-out conditions on Saturday, Jan. 31, from 3 p.m. to around 9 p.m. (Even our snow removal equipment had to be deiced!) Snow was removed, stored, and is still being hauled away almost a week later; however, CLT was nearly fully operational within 12 hours of each weather event.

__Safety First__

While weather-related flight delays and cancellations were inevitable, safety remained the top priority before, during, and after both storms.

“It was very methodical and professionally executed,” said CLT’s Director of Operations for Regulatory Compliance Joe Conklin. “Otherwise, we wouldn’t be able to recover these runways and taxiways the way that they did.”


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News Stories Snow Moves Out, Operations Move Forward

Winter Storm Recovery Mode

Winter Storm Gianna has exited the Charlotte region, but not before dumping 11 inches of snow at CLT.

The Airport was well prepared, with a 300-member snow team on site throughout the weather event, to clear the airfield, roadways and pedestrian areas. 

CLT deployed a fleet of specialized snow-removal equipment, including multi-function plows, brooms, material spreaders and liquid deicers. Contractors also assisted with loaders and specialized snow pushing. Check out the [crews in action.](https://cdn.intelligencebank.com/us/share/jD3KbX/DLwab/Z3yl8/streaming/CLT+Morning+Snow+Removal_01-31-2026 "CLT Snow Removal")

- CLT is beginning a gradual return to operations and all three runways are now open.

- Passengers might still encounter delays or cancellations as schedules are set by our airline partners, and flight crews and aircraft are repositioned.

- Passengers should check directly with their airline for the latest flight information __before__ coming to the Airport.

- __As of 3:30 pm Sunday, Feb. 1__, Transportation Security Administration (TSA) Checkpoint 2 is currently open for TSA Precheck and Standard screening, and Checkpoint 1 is open for Standard screening.

- Select retail, food, and beverage concessionaires are open in the terminal.

The National Weather Service has issued a Cold Weather Advisory that remains in effect until Monday, February 2, 2026, at 9 AM. 


Snow plows shown trying to clear the runway at CLT

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Snow plows shown trying to clear the runway of snow at CLT

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CLT equips heavy machinery with plows to prep for a large snowstorm.

Snow Moves Out, Operations Move Forward

For the second straight weekend, CLT and the Charlotte area will experience winter weather. First, it was Fern, and now the Airport is preparing for Winter Storm Gianna. 

The National Weather Service has issued a Winter Storm Warning that remains in effect from 4 p.m. on Friday, Jan. 30, 2026, until 7 a.m. on Sunday, Feb. 1, 2026. Heavy snow accumulations and high winds are expected in the Piedmont of North Carolina and Upstate South Carolina.

Preparations for ice and snow events at CLT begin months in advance, with teams on the runways in equipment, practicing formations and moving materials. (Click [here ](https://cdn.intelligencebank.com/us/share/jD3KbX/DLwab/aakbl/streaming/CLT+Winter+Weather+Prep+01-29-2026 "CLT Snow Preps")to watch.) Nearly 300 CLT staff will be on site responding to the event. 

“It is like a choreographed dance with big equipment on the runways and taxiways,” said Scott Kincaid, CLT Assistant Facilities Maintenance Director. “We have an incredibly competent team, some of the best operators in the world, and I feel very confident we are ready to handle this storm.”

Kincaid said he expects this storm to mainly be a snow-pushing and brooming event. To accomplish that, CLT deploys a fleet of specialized snow removal equipment including plows, brooms, material spreaders and liquid deicers.

While CLT Airport always remains open and takes steps to minimize disruptions, our airline partners determine flight schedules – including delays and cancellations – which are often driven by weather across the broader network and crew availability. 

Passengers should always check directly with their airline for up-to-date flight information before traveling to the Airport. Click here for[ additional passenger guidance.](https://www.cltairport.com/news/stories/item/clt-is-winter-storm-ready/ "additional passenger guidance")

“Passenger safety is our top priority from the runways to the terminal doors,” added Kincaid. “We are going to do everything in our power at CLT to make sure those runways and taxiways are safe and available to our airline partners.”


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Planes shown navigating the traffic at CLT

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A photo of Scott Kincaid, a member of the team at CLT.

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Runway begins to be cleared after a snowstorm

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News Stories Ahead of the Flurries: CLT Prepares for Winter Storm Gianna

Ahead of the Flurries: CLT Prepares for Winter Storm Gianna

Charlotte Douglas International Airport (CLT) welcomed nearly 54 million passengers in 2025, making it the second busiest year on record, despite a 9% decrease from record-breaking 2024.

That record reflected years of unprecedented growth in the region. 

International travel continued to be strong in 2025, down just 2% from 2024 and up 10% from 2023. CLT currently serves 43 international destinations and will begin nonstop service to Abu Dhabi, UAE, via Etihad Airways on March 20.

Read more about [CLT’s passenger traffic](https://www.cltairport.com/news/press-releases/item/clt-welcomes-53-6-million-passengers-in-2025-second-busiest-year-on-record/ "CLT 2025 Passenger Traffic") and infrastructure milestones here.


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The very busy atrium is shown during the Thanksgiving season

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