Passenger Experience

Community Engagement & Impact

People & Profiles

Development & Infrastructure


CLT's Aviation Department received Carolina Public Sector Star recertification on October 29 for Cohort I (Finance & Administration, Technology, Business & Innovation, Legal, Strategy and Organizational & Talent Development) and Cohort II (Operations and Development).

The certification recognizes state agencies and local governments for their leadership and success in providing a safe and healthy work environment. Carolina Star consultants:
- Conducted safety evaluations and site tours
- Reviewed Risk, Safety & Health programs, training records and incident reports
- Audited employee workspaces and 
- Interviewed more than 100 Aviation employees as part of the recertification process.

North Carolina Commissioner of Labor Luke Farley was onsite to applaud Aviation staff for achieving the coveted accomplishment. “I’ve been to the Airport to recognize your safety achievements more than I've ever been to any other employer in the state of North Carolina,” Farley said. “And that is a testament to the great safety work that is being done at Charlotte Airport.”

North Carolina has about 250,000 private sector and 100,000 public sector employers, according to Farley. Of that number, less than 150 employers have received Carolina Star certification.

“Being part of Star is an elite club,” he added. “It is the best of the best, the cream of the crop. You are not just making yourselves and your team safer here, you are making workers across North Carolina safer. One, because you're raising the bar and setting the standard for what a safe workplace should look like. But two, it allows the department to direct resources to the employers who really need it.”

Since 2019 all Aviation Department divisions have held N.C. Department of Labor’s Carolina Public Sector Star designations. “Safety is a top priority at CLT, and the Star designation aligns with a core Aviation Department strategic principle – Safety and Security,” said CLT’s CEO Haley Gentry. “CLT is proud to be the first airport operator in the country and first City of Charlotte department to receive the Carolina Public Sector Star designation for all its divisions.”

Throughout the Carolina Star process, the Airport has incorporated the following five Star key elements in its daily work environment:
- Management commitment and leadership
- Employee involvement and participation
- Hazard identification and evaluation
- Hazard prevention and control
- Safety and health training

 This year alone, the Airport has also received the following safety accolades:

- Braveheart Award for CLT’s Automated External Defibrillator (AED) program and high survival rate of people who experience cardiac arrests on Airport property.

- Aviation’s Administration team attained its eighth-consecutive Gold Award and Operations and Development teams earned a first-year Gold Award from the North Carolina Department of Labor for maintaining outstanding safety records.

- CLT was named the second safest U.S. airport in a study conducted by San Antonio-based George Salinas Injury Lawyers, which reviewed records published by the Federal Aviation Administration and National Transportation Safety Board over the last 20 years.

Gentry reiterated to ceremony attendees that safety is not dependent on one person, but it’s a team effort. "Every action matters, every detail counts, and every person can contribute to a safe environment. The stars of the show at CLT are our employees who step up every day and make our mission come to life. Their commitment reminds us that safety is more than a goal — it’s a shared responsibility and a value that we live by."


STAR Cohort I and II Recertification 10-29-26 (27 of 39)

STAR Cohort I and II Recertification 10-29-26 (32 of 39)

STAR Cohort I and II Recertification 10-29-26 (30 of 39)

STAR Cohort I and II Recertification 10-29-26 (23 of 39)

STAR Cohort I and II Recertification 10-29-26 (14 of 39)

STAR Cohort I and II Recertification 10-29-26 (7 of 39)

STAR Cohort I and II Recertification 10-29-26 (34 of 39)

STAR Cohort I and II Recertification 10-29-26 (5 of 39)

STAR Cohort I and II Recertification 10-29-26 (35 of 39)

Aviation's Commitment to Safety Earns Carolina Star Recertification


There’s no *zipping* up the excitement surrounding CLT’s first-ever official mascot, who beat out nearly a dozen other “hopefuls” at a competitive casting call earlier this month.

Zippy—the fun-loving, rolling-suitcase mascot wearing CLT’s signature blue—enjoys plane spotting, dancing and long strolls through the Airport’s five concourses. He will serve as a brand ambassador, reflecting CLT’s values and commitment to connecting the world by championing people, partnerships and productivity.

And Zippy will have a big audience! In 2025, CLT welcomed over 53 million passengers and is currently the world’s seventh busiest airport for aircraft operations. 

“We wanted a unique way to engage with our passengers, employees and the Charlotte community that goes beyond traditional communication and marketing channels,” said Amanda DeWeese, CLT Airport Communications Director. “He’s a cheerful, approachable ambassador for CLT who can make the Airport experience more memorable, especially for families and younger travelers.”

DeWeese added, “People at the Airport can be having their best day or their worst day, and if we can put a smile on their face, we are doing our job.”

__Idea Born in 2020__

The project began in 2020, was paused, and then resumed in 2024 with a renewed push to bring the mascot to life.

“The idea for a CLT mascot originated from observing a growing number of airports and city departments introducing their own mascots,” said Erin Harris, CLT Marketing Manager. “The Marketing, Communications and Community Engagement teams at the time then discussed the value and opportunity a mascot could bring to the Airport.”

At the end of 2025, Aviation Department employees voted on Zippy’s name. In October 2026, CLT released a mockumentary-style video on social media announcing the arrival of our luggage friend. [mascot auditions.](https://youtu.be/6YslPqkWR60?si=-F-134rpaDXwdnwv "Mascot Auditions")

“Zippy will become a familiar face at CLT events, employee celebrations and community activities,” added Harris. “He will have his own custom swag and will be a part of CLT’s digital storytelling and social media content. He may also appear in marketing campaigns and on CLT merchandise.”

__Zippy Debuts at Runway 5K__

Since earning the prestigious title, Zippy has wasted no time getting to work. Despite the rain and chilly temperatures, he made his official debut at the recent [CLT Runway 5K](https://www.cltairport.com/news/stories/item/rainy-start-strong-finish-for-runway-5k/ "CLT Runway 5K"), greeting fans with hugs and photos. The response was overwhelming, with a long line of people eager to meet Charlotte’s newest aviation ambassador.

“I am so happy that I auditioned to be the CLT mascot and everyone has been super welcoming,” said Zippy. “If you see me wheeling around the Airport, make sure you come up and introduce yourself. I might even give you one of my trading cards. They’re really cool!”

__*Special Credit To:*__

- Zippy Costume Production: Grey Seal Puppets
- Creative Development & Assets: Chernoff Newman


Runway 5K 2026 10-17-26 (21 of 96)

Zippy-Homer-Hugo-Norm Abbey Road

Zippy Still -2

Runway 5K 2026 10-17-26 (14 of 96)

Blue luggage mascot "Zippy" posting with a runner for a photograph at the CLT Runway 5K.

Runway 5K 2026 10-17-26 (96 of 96)

Runway 5K 2026 10-17-26 (18 of 96)

Blue luggage mascot "Zippy" high-fiving a small child at the Runway 5K.

Runway 5K 2026 10-17-26 (95 of 96)

Runway 5K 2026 10-17-26 (23 of 96)

Zip, Zip, Hooray! Meet CLT's New Mascot

One of American Airlines’ most senior flight attendants has completed her final work trip and is retiring after more than 63 years in the skies.

Eighty-three-year-old Carol Fair flew from CLT to Athens (ATH) on October 23 and returned four days later via London Heathrow (LHR) to CLT on October 27.

The flight-tracking site “Flightradar24” even marked the occasion by renaming AA733 as “FA Carol Fair’s Last Flight."

Her colleagues celebrated the achievement with gate celebrations at both ends of the trip, featuring red and blue balloons, a crown and an “I’m retired” banner. Her inbound aircraft also received a water-cannon salute on the airfield.

Fair began her career at Piedmont Airlines in 1963, when flight attendants were still called stewardesses. (Piedmont later merged with US Air, which rebranded as US Airways and then merged with American Airlines.)

“Well, I grew up very poor, so the money was good. And I didn’t go to college, so I just started flying, and it evolved into a career,” said Fair, who lives in Johnson City, Tenn.

She says she stayed so long because she loved her customers. In retirement, Fair still plans to stay busy and spend time with people.

“I’ve joined a lot of clubs, and I do a lot of work with the Daughters of the American Revolution (DAR) and the VA, and I do a lot of volunteer work, so I’m going to be busy going to luncheons!”


IMG 1759

IMG 7058

IMG 7057

IMG 1768

Mrs Flair

865042562 10246407374581927 4303074744208674971 n

IMG 1751

Final Boarding Call For Veteran Flight Attendant

CLT may be American Airlines' second-largest hub, but it will soon be home to its __largest__ Admirals Club® Lounge. This will offer passengers even more space to work and relax in Charlotte during their travel day.

American has announced plans to build a massive 40,000-plus-square-foot lounge on the Mezzanine level of the Airport’s atrium, offering expansive views that overlook the airfield and bustling terminal below. Construction will begin later this year. 

According to the Airline, the new space's design will draw inspiration from Charlotte and feature elements that reflect the Queen City’s tree canopy, textile heritage and southern charm. 

American Airlines has previously announced plans for a Flagship® Lounge at CLT. Its current lounges, including Provisions by Admirals Club® near Gate A-1 and the Admirals Club® Lounges on Concourse B and Concourse C/D, will remain open during construction.

You can find the [full press release](https://news.aa.com/news/news-details/2026/American-announces-its-largest-Admirals-Club-lounge-in-Charlotte-MKG-LNGE-10/default.aspx "AA Press Release") here.

__Capital One Coming Soon__

A Capital One Lounge (*rendering below*) is currently under construction on the mezzanine level of Concourse A, near Gates A-21 though A-29.![Capital One Lounge at CLT Interior](//images.ctfassets.net/jaw4bomip9l3/3Pf79set2oCby2X3Of9mM1/b97bc53e9de285d00f61b9de55eb7a35/Capital_One_Lounge_at_CLT_Interior.jpg) 

The 14,000-square-foot lounge is expected to feature expansive airfield views, locally influenced menus and dedicated workspaces. No opening date has been announced.

__Sidecar by The Centurion® Lounge from American Express__

CLT will also be welcoming Sidecar by The Centurion® Lounge *(rendering below)* from American Express. It will be located on Concourse A and is expected to open in 2027. 

Access will be available to eligible AMEX card members within 90 minutes of their flight departure. ![HE5rMiXWQAA4Mrm](//images.ctfassets.net/jaw4bomip9l3/4SO90v0PYsowW9wf36E0MT/c1f0bb81ba39dddf987d71070535ec52/HE5rMiXWQAA4Mrm.jpg)

The Capital One Lounge and Sidecar will join numerous other offerings at CLT Airport, including:

- American Airlines Admirals Club® Lounge (Concourse B and Concourse D)
- American Express Centurion® Lounge (Concourse D/E Connector)
- Delta Sky Club®  (Concourse A)
- Provisions by Admirals Club®  (Concourse A, at Gate A-1)
- The Club at CLT (A Connector)

__USO Center Relocating__

After twenty years in the upper level of the Atrium, the USO Center at CLT will relocate to the lower level of the terminal and hopes to expand beyond its current 3,000 square feet as it enters its next decade.

It is one of three Airport USO Centers in North Carolina and the busiest among more than 250 USO Centers worldwide. The USO Center is open 365 days a year from 6 a.m. to 8 p.m. and is staffed by about 300 volunteers. Visit the [CLT USO Center](https://www.cltairport.com/airport-info/services-and-amenities/uso-lounge/ "CLT USO Center") or USO.org.


Largest Admirals Club® Lounge Coming to CLT

From three aircraft parked on the course—including an American Airlines Boeing 777—to the DJ spinning hype music and the official debut of CLT’s new mascot, “Zippy," the [2026 CLT Runway 5K](https://cdn.intelligencebank.com/us/share/jD3KbX/80aKV/4jenD/streaming/2026+Runway+5k "CLT Runway 5K Raceday") on Saturday, October 17, was a blast.![Runway 5K 2026 10-17-26 (22 of 96)](//images.ctfassets.net/jaw4bomip9l3/6BjEAJy9V9aP2O4ah8T2ct/38e86239f60c7336c457bc88993b25ae/Runway_5K_2026_10-17-26__22_of_96_.jpg)
*(Pictured:  CLT Mascot "Zippy" meets new friends)*

Janice Cortez from Gastonia brought a group of eight runners who braved the early-morning rain on race day to join the excitement at what has become one of Charlotte’s premier community events. “I think what got us here is just the vibe,” said Cortez. “And it’s flat!”

This year, securing a spot in the race was a challenge in itself. The 2026 Runway 5K sold out in about 15 minutes when registration opened on August 1. 

More than 1,500 participants from 25 states and Washington, D.C., crossed the finish line, including runners, walkers, children in strollers and wheelchair participants.

Special Education teacher Lauren Hickman and her former student, 11-year-old Nahum M., [began training in August](https://www.cltairport.com/news/stories/item/running-with-purpose/ "Running With Purpose"), with Hickman running while pushing Nahum in a special racing wheelchair borrowed for the race. The pair finished in about 33 minutes, fulfilling their promise to inspire others with disabilities.![Runway 5K 2026 10-17-26 (78 of 96)](//images.ctfassets.net/jaw4bomip9l3/2v11jbVuqkxLtIfYAfOvb8/d4c88cfa26122287ec299a343a9ba107/Runway_5K_2026_10-17-26__78_of_96_.jpg)
*(Pictured: Lauren Hickman & Nahum M.)*

“Just being on the runway was incredible, seeing everybody around us and being able to stop and take pictures with the airplanes; it was just incredible,” said Hickman. “I asked him if he’s ready for next year, and he told me ‘yes!’ so we will be back.”

American Airlines pilot Anthony Rubino ran the race with his wife, Ariane, and his two-and-a-half-year-old son in a stroller. “It’s special because I get to see the property from a different vantage point,” said Rubino. “We enjoy running and community, and being here in this capacity just makes it special.”

Since 2019, CLT has raised over $400,000 for college scholarships through the Runway 5K.
Race proceeds fund Airport Opportunity Scholarships at Central Piedmont Community College (CPCC). The scholarships were created in 2018 to promote careers in aviation and economic opportunities in Charlotte. 

To date, 44 students have received Opportunity Scholarships, which cover the full cost of attending Central Piedmont for two years, including tuition, books and fees. Recent recipients were stationed at the finish line to hand out medals.

“Growing up, my family always struggled, so this definitely will help out with that,” said CPCC student Erikson Alvarez. “And I think I could say the same for a lot of the other students that we are really grateful for the scholarship.”

Earlier this year, CLT established an [endowed scholarship](https://www.cltairport.com/news/press-releases/item/clt-airport-endows-scholarship-fund-at-central-piedmont/ "Endowed Scholarship Press Release") to ensure the program’s impact continues for years to come.

Next year, CLT will celebrate the Runway 5K’s 20th anniversary. 


Runway 5K 2026 10-17-26 (74 of 96)

Runway 5K 2026 10-17-26 (19 of 96)

Runway 5K 2026 10-17-26 (34 of 96)

Runway 5K 2026 10-17-26 (1 of 96)

Runway 5K 2026 10-17-26 (30 of 96)

Runway 5K 2026 10-17-26 (57 of 96)

Runway 5K 2026 10-17-26 (66 of 96)

Runway 5K 2026 10-17-26 (90 of 96)

Runway 5K 2026 10-17-26 (35 of 96)

Runway 5K 2026 10-17-26 (85 of 96)

Rainy Start, Strong Finish for Runway 5K 

Applications are now open for the Airport’s always popular Aviation Academy. Sessions will run from Saturday, Jan. 9 through Wednesday, Feb. 24, 2027.

Applicants must be at least 18 years old and have a valid REAL ID. The application period runs through Friday, Nov. 6, at 5 p.m. Application Link: [AviationAcademy2027](https://www.surveymonkey.com/r/AviationAcademy2027 "AviationAcademy2027").

The eight-week program offers a unique opportunity to understand how Charlotte Douglas International Airport (CLT) operates and its impact on our economy. The Aviation Academy is open to community members and to public and private-sector leaders from across the Charlotte region. 

Participants will gain behind-the-scenes access to current operations and future CLT planning efforts. Previous sessions have included tours of the airfield, terminal, baggage system, fire station and the FAA Air Traffic Control Tower, along with presentations by CLT and its partners.

PBS Charlotte showcased last year's academy on its Carolina Impact segment.<https://youtu.be/_q5wkebQbqQ?si=yZZBwFeuxHQGmUhJ>

The 2027 class will be limited to 27 participants selected through a highly competitive application process. Since 2017, 235 participants have completed the program. 


Aviation Academy 15 2-11-26

Aviation Academy 11 2-11-26

Aviation Academy 4 2-11-26

Aviation Academy - Ceremony 2026 14

2027 Aviation Academy Applications Open

CLT’s iconic “First in Flight” aviation mobile has moved to its new home on Concourse D.

The kinetic sculpture and clock tower, created by the late sculptor George Greenamyer (1939-2023), hung in the Atrium from 1997 until it was removed in 2025 for cleaning and relocation.

The move will improve sightlines, offer a view of uptown Charlotte and maintain public access.

“Over the years, the terminal has undergone numerous construction projects, renovations and expansions to introduce new amenities, services and concessions, all while supporting a growing number of travelers,” said Lauri Golden, Customer Engagement Manager. 

“With these improvements, the opportunity emerged to relocate the mobile to a space that offers greater visibility of the sculpture’s many features as well as views of the Charlotte skyline,” added Golden. “Its new location complements the renovation of this concourse, which features a range of enhancements and upgrades—highlighted by the First in Flight mobile.”

__16 Flying Machines Featured__

“First In Flight” features four levels and 16 different flying machines that circle the clock tower, each representing a significant element of aviation history.

The handcrafted metal pieces feature the Wright Brothers Flyer, a steam-powered helicopter, a Dornier flying boat, the Space Shuttle, Charles Lindbergh’s “Spirit of St. Louis,” a Graf Zeppelin, a Douglas DC-3, and a paper airplane, inspired by a congratulatory letter from former CLT Airport Director Jerry Orr to Greenamyer, the selected artist.![First in Flight - Con D -6](//images.ctfassets.net/jaw4bomip9l3/3oSuc9ai96SGTSJ5uCsts8/9726f78cbf7146dae96a97096f86e396/First_in_Flight_-_Con_D_-6.jpg)

Atop the mobile is an analog clock featuring an employee in a US Airways uniform, a nod to the Airport’s hub status. (Piedmont Airlines merged with USAir in 1989 and later changed its name to US Airways in 1997.)

__Extensive Planning Required__

The relocation of the mobile onto Concourse D required extensive planning and collaboration among multiple Airport departments, including Maintenance, Airport Development and other key stakeholders and contractors.

Coordinating the installation with the ongoing renovation project was essential to ensure the artwork could be safely installed while minimizing impacts to Airport operations and construction activities.![20250922 053459314 iOS](//images.ctfassets.net/jaw4bomip9l3/4ugvndREDWnWAZ6Hxb4v7G/0a3adba4d788ef8c9acdcc4c8c100729/20250922_053459314_iOS.jpg)
*(Pictured Above: September 2025 removal)*

“The first phase of the project involved removing the mobile from the Atrium and transporting it to the Airport's art warehouse,” said Charles Tabor, CLT Exhibit and Amenity Lead. “Due to the size and complexity of the artwork, the removal was completed over the course of three overnight shifts.”

“While the mobile was in storage, it underwent a comprehensive restoration that included professional cleaning, repainting and the replacement of several mechanical components to ensure its long-term stability and operation,” added Tabor.

Charlie King, CLT Chief Maintenance Mechanic, has maintained the mobile throughout his 31-year career at the Airport and said there are specific challenges with a kinetic mobile.

“Years ago, we tried to start and stop the mobile at night and in the morning,” said King. “Eventually we figured out that it was better to leave it running at a low speed all the time, 24/7. That’s because it takes so much torque to start all four sections, and once it gets up to speed, it takes very little effort to keep it going because of momentum. We replace the roller bearings on a 6-month schedule.”

__Still To Come In 2026-27__

A new art installation by artist Lynn Basa is also coming to Concourse D. The metal wall sculpture, called “Terminal Velocity,” will be placed at two sites near gates D8 and D9. The installation should be completed by mid-November 2026.


Crowded airport terminal with vintage model airplanes suspended from a high, white-beamed ceiling.

Model helicopter with a figure dangling below it, suspended beside a large clock inside an airport terminal.

Experimental aircraft model with large rounded wings suspended from a steel-beamed ceiling.

Vintage model airplanes and a blimp suspended from a white steel-beamed ceiling in an airport terminal.

Blue and orange patterned hot air balloon model suspended from the ceiling of an airport terminal.

Workers on lift equipment servicing vintage model airplanes and a clock suspended from an airport terminal ceiling.

Two workers in safety vests on blue lift platforms servicing model airplanes hanging in an airport terminal.

Iconic Mobile Moves to New Location

The Olde Mecklenburg Brewery (OMB) at CLT has rolled out its best Bavarian blue-and-white decor and raised a stein this month for Oktoberfest.

The restaurant on Concourse D also features a new chef’s special menu for the fall celebration, with a little twist on traditional German foods.

The Giant Pretzel with Obatzda is served with a rich, creamy spread of beer, spices and herbs. Guests may also enjoy an Oktoberfest sausage board, traditional German Sauerbraten with a side of braised cabbage and potato salad and a Kaiserschmarrn Funnel Cake. 

HMSHost by Avolta Chef Aaron Wilson said many customers have remarked that it feels like a little slice of Germany at CLT, and they should know. “Because the Munich flights on Lufthansa actually depart from gate D-12, we have people from Germany come through and say, ‘You know what, you are doing it right!’ So, I love that for us,” said Wilson.

OMB’s Oktoberfest runs through October 31. Prost! (Cheers!)

And if you’re interested in visiting the real Germany, CLT has you covered with nonstop flights to Frankfurt (FRA) and Munich (MUC). Click here to book with any of our [airline partners.](https://www.cltairport.com/airport-info/airlines/ "CLT Airline Partners")


OMB Mecktoberfest 9-29-26 (9 of 12)

OMB Mecktoberfest 9-29-26 (1 of 12)

OMB Mecktoberfest 9-29-26 (2 of 12)

OMB Mecktoberfest 9-29-26 (7 of 12)

OMB Mecktoberfest 9-29-26 (11 of 12)

OMB Mecktoberfest 9-29-26 (4 of 12)

OMB outside

OMB Mecktoberfest 9-29-26 (12 of 12)

OMB Mecktoberfest 9-29-26 (5 of 12)

Oktoberfest Rules at OMB

Around the holidays of his sophomore year in college, CLT Chief Infrastructure Officer Jack Christine flew home from Daytona Beach, Fla., to Philadelphia. His grandparents bought him the ticket, which included a layover in Charlotte — a stop that would ultimately change the course of his life.

“I landed in Charlotte, walked through the Atrium and I said to myself, ‘This is where I want to be, I want work here, I want to be in Charlotte,'" he said. “After that, I changed my major to essentially get an airport management degree.”

Upon graduating from Embry Riddle Aeronautical University in 1996, he worked for a year at an aviation nonprofit in Washington, D.C. “I did not want to be in that at all, so I really focused my attention on trying to get an airport job. I really wanted to be in Charlotte, so I proceeded to call the Human Resources manager at the time, pretty much every other week to ask if there was a job posting yet,” Christine said.

Persistence paid off. An aviation job was posted. He applied and got it. Now after 29 years of a very momentous career at CLT, he’s saying goodbye.

Christine originally joined the Aviation Department as an administrative officer, working for both Planning and Human Resources. “I was in that position only about six months. Then the airport planner left, and I started assuming his responsibilities. I didn’t get promoted, just started doing what he was doing to help the aviation director,” Christine said.

More responsibility and later promotions – as Airport planner and chief operating officer - continued his way over the years until eventually he was named to his current role as chief infrastructure officer. “My career has been blessed by the opportunity for growth and the experiences I have had that have helped me become an airport executive.”

In his nearly three decades at CLT, Christine has overseen construction of the third parallel runway, Rental Car/Hourly Deck, Express Decks, concourse renovations, Concourse A and E expansions, East Terminal Expansion, Terminal Lobby Expansion and Fourth Parallel Runway construction.

As he begins packing up his office to begin his next chapter as Raleigh Durham International Airport’s senior vice president/chief development officer, for him there is no question what he’ll miss most about CLT. “I'm going to miss the people, I'm going to miss working with everybody here,” Christine said. “It is an amazing group of people that did what we did here, and they are what I am going to miss the absolute most.” 

His career in aviation, however, had a slight twist from his original plans. Growing up in Philadelphia, he had dreams of enlisting in the Air Force and eventually visiting space as an astronaut. “Back then you had to have 20/20 vision to be a pilot, and I did have that when I got to college but then I lost it,” Christine said. “I really didn’t know what to do initially when that happened, but I just knew that I wanted to be involved with aviation.”

Looking back, some of his most cherished memories at CLT were when employees throughout the Airport lent a helping hand. “Some of the snowstorms that we've been through here, those were lasting memories for me. The 14 inches of snow that we got in 2004, the 12 inches we got this past winter, those were really impactful to the Airport, the operation and to the people working to keep the Airport open and operational,” Christine said.

He’ll also never forget the events of Sept. 11 and seeing first-hand how it changed aviation, riding on the first airplane to land on the Third Parallel Runway when it opened in 2010 and seeing the start and finish of the Terminal Lobby Expansion (TLE). “The lobby had to continue to be built while we used the existing facility every day,” he said. “So, in order to be successful in adding the expansion, it involved every group in the Aviation Department and our external stakeholders TSA, the airlines, Charlotte Mecklenburg Police Department, Charlotte Fire Department, everyone. Everyone who touched that building for five and a half years was either impacted or part of the development of the lobby expansion. That project was executed with minimal impact to the customer. Everyone working together and finding the path to get us from start to finish as it evolved was really a testament to this department and the people who work here. It was not just one group; it was everyone involved.”

After he leaves for Raleigh, Christine said he hopes CLT will continue to grow and evolve. The opening of the Fourth Parallel Runway, Concourse C expansion and creation of tunnels leading to the Atrium are some projects on the horizon for CLT’s future. 

“I have been blessed to have been a part of this organization for nearly 30 years, and I’ve had a wonderful time and amazing opportunities. There were challenging times and hard times in there too but at the end of the day, I wouldn’t change a thing,” Christine said. “I’ve been blessed to be here, and it’s been an honor to serve this Airport, this community and this department for as long as I have. I will always cherish it, and I will miss it.”


Jack Christine headshot 007

Jack Award2

Jack Award1

Jack Kenobi 7-31-24 (3 of 11)

CLT and UNCC Digital Twin Press Event 4-27-26 (10 of 19)

CLT and UNCC Digital Twin Press Event 4-27-26 (17 of 19)

Jack UNCC 002

CLT's Jack Christine Retires

This year’s CLT Runway 5K on October 17 not only sold out in record time (about 15 minutes) but will also feature runners and walkers from 25 states and Washington, D.C. The oldest registered entrant is 86 years “young.”

Several are returning participants, while others, including Lauren Hickman and 11-year-old Nahum M., are first-timers.

The event will be a special one for the pair, who formed a bond in the classroom at Tabernacle Christian School – Hope Allen Center for Exceptional Children in Hickory, N.C.![Lauren Hickman2](//images.ctfassets.net/jaw4bomip9l3/6z0FMPDp2JDOWJjscEaHsy/7dbebe1ed56527c4109b9e143d134578/Lauren_Hickman2.jpg)

“Nahum and I have been talking about doing this run together for over a year,” said Hickman. “So getting the opportunity to finally do it is incredibly exciting for both of us! I can’t wait to cross that finish line with him.”

__Teacher-Student Teamwork__

Hickman is a special education teacher, and Nahum, a fifth grader, is her former student. He sustained a traumatic brain injury at age five and is now quadriplegic and nonverbal. Despite his challenges, Hickman says Nahum can express excitement through his face and arms.

“I sent him a video telling him we were officially registered, and he smiled from ear to ear and immediately got that arm swinging!” she said. “That was all the response I needed to know he was excited.”

The two are now officially “in training” and are practicing together for the 5K. Hickman will run the course while pushing Nahum in a special racing chair borrowed from the nonprofit group “Ainsley’s Angels.”![Lauren Hickman](//images.ctfassets.net/jaw4bomip9l3/3SlXnKr0mpV1CnfyheXZqi/bdcc0e04bcbac4ba06742ccb49d1c24e/Lauren_Hickman.jpg)

Hickman, who holds a master’s degree in special education from Liberty University, says she hopes their participation in the CLT Runway 5K will inspire others to participate.

“So often, people see a disability and immediately focus on limitations or what someone cannot do,” said Hickman. “My hope is that this race is a picture of what inclusion can look like: sometimes we simply need to remove a barrier, provide the right support, and give someone the opportunity to participate. Every person has value, gifts, and a God-given purpose worth celebrating.”

__On Your Mark, Get Set, Race!__

This year’s CLT Runway 5K will take place on Saturday, October 17, starting at 7:30 a.m. Since its launch in 2019, the race has raised more than $317,000 for Central Piedmont Opportunity Scholarships, which support students pursuing aviation-related careers.![Runway 5k 2025 Still Frames 1](//images.ctfassets.net/jaw4bomip9l3/1qaHgQxoqF5DjqRzucxDnm/bf762aeb39aca1c000b8f7aec780b8a6/Runway_5k_2025_Still_Frames_1.jpg)


Smiling woman pushing a child in a jogging stroller along a tree-lined road on a sunny day.

Smiling woman and a young boy in a black jersey taking a selfie together inside a van.

Woman in a red top gesturing in a classroom while two children in red shirts, one in a wheelchair, watch her.

Silhouetted runners racing along a road toward a low, glowing sun at sunrise or sunset.

American Airlines jet taxiing on an airport tarmac at sunrise, with ground crew visible beside it.

Running With Purpose

It was hot, sunny and the perfect day to pull a nearly 100,000-pound jet 15 feet.

More than 20 teams gathered Sept. 15 on CLT’s airfield to put their strength to the test for the 2026 American Airlines' Jet Pull. (You can watch the [Jet Pull video](https://urldefense.com/v3/__https:/email.publicinput.com/el/eyJzIjo1NTEyOTEzNywiaSI6IjI3NDU0MGY0LWE2YWEtNGFkYy04ZTg0LWU5NzdmN2Y2Mzg5OSIsImUiOjExNjc0NSwiYyI6MTA4MywidSI6NzIzMjE2OTQsImEiOmZhbHNlfQ__;!!HEEjagIHOpYt8A!6nkM_VYpDINkL3oRqWf1QvtgeW7denaZ7H8VoJkwoYfLXGNOZLvvUoFu44UWdaPg5eABPUirA8ZbZcCt5FKzFiI$ "American Airlines Jet Pull") here.)

In the end, Besco Power, Baggage Delivers won, pulling the Boeing 737-800 jet in 6.92 seconds across the finish line. Landing second was Team Prospect boasting 7.20 seconds.
Keystone arrived in third place, securing 7.45 seconds. The Aviation Department finished sixth with 7.73 seconds.

“Our team did a good job,” Administration Division Manager Angela Maynard said. “The time goes by really fast, faster than you expect. Next time though, if they host it again, we know what to do.” Maynard also served as the team captain for the Aviation Department team.

The event was the first of three planned to raise money for the American Airlines Family Fund, which assists active and retired American Airlines' team members. In the coming weeks, Jet Pulls will also be held at Dallas Fort Worth International Airport (DFW) on Oct. 14 and at Miami International Airport (MIA) on Nov. 10. 

Since 1999, the American Airlines Family Fund has provided more than 6,500 grants and $11 million in assistance to team members and their families facing unexpected hardships.

“It’s just a great way to bring people together; the team that pulls together wins together,” American Airlines’ Director of Customer Care Nisha Maharaj said as she watched the different teams compete. She, like many in attendance, cheered on not only her organization’s team but others as well.

Most participants jumped at bragging rights to proclaim to family and friends that they once pulled a jet 15 feet. 

“This is a unique experience that hasn’t been here in a while and I’ve never done it before,” Community Engagement Coordinator Byron Ruff said as he waited for the Aviation team’s turn. “I couldn’t let this opportunity pass me by.” After signing up for the event, he admits trying to prepare for the competition. “I worked out doing seated cable row exercises to get ready,” Ruff said. “The exercises didn’t help much though, teamwork and collectively pulling simultaneously is what gives you the ultimate advantage when pulling a jet.”

Director of Risk, Safety & Health Ella Moultrie came prepared. “I got my gloves,” she said. “I got my (safety) vest. I’m ready. Where else can you work where they let you pull a plane?”

Procurement Officer Drew Buckner, who was also on the Aviation Department’s team, has already started planning for possible future events. “Once you get started (pulling the plane) it goes fast,” he said. “It was a great experience and a great environment to do it in. I want to do it again and claim the number one spot for aviation.”


Jet Pull CLT Team 9-15-26 (17 of 21)

Jet Pull CLT Team 9-15-26 (12 of 21)

Jet Pull CLT Team 9-15-26 (16 of 21)

Jet Pull CLT Team 9-15-26 (1 of 21)

Jet Pull Elected Officials 9-15-26 (16 of 37)

Jet Pull Elected Officials 9-15-26 (25 of 37)

Jet Pull Elected Officials 9-15-26 (28 of 37)

Jet Pull Elected Officials 9-15-26 (9 of 37)

Jet Pull CLT Team 9-15-26 (3 of 21)

Teams Compete in  American Airlines' Jet Pull

The countdown is on! 

CLT’s new Fourth Parallel Runway project is now exactly one year away from its scheduled commissioning in fall 2027. 

The $1 billion project—which broke ground in 2023—will be designated Runway 1C-19C.  

The 10,000-foot-long by 150-foot-wide runway will mean increased arrival and departure capacity, reduced delays and congestion, improved safety and operational resilience, and support airline network growth while protecting long-term regional competitiveness. 

__Redesignations Complete__ 

In preparation for the Fourth Parallel Runway, the Airport redesignated (renumbered) its three existing North-South runways, working overnight on three separate dates in May, July and September 2026.![Redesignation 4](//images.ctfassets.net/jaw4bomip9l3/4gOIyiBzYzQMRdtKxfZULP/2e2b81591170eedf349a87430d15dbe8/Redesignation_4.png) 

This work included repainting the 60-by-20-foot pavement markings and replacing signage: 

- Runway 18R-38L  became 1L-19R
- Runway 18C-36C  became 1R-19L
- Runway 18L-36R  reverted to 18-36

The phased redesignations enabled aviation charts to be updated and pilots and Air Traffic Control (ATC) to adjust to the changes. 

“The success was the result of the Airport staff and contractor combining forces for the night work that required many crews and partnering to mitigate the risks, while changing out signs and re-striping the runway in such a short window of time,” said Ashton Watson, CLT Director of Engineering. 

__Digital Twin Sensors Installed__ 

The new Fourth Parallel Runway will also have a Digital Twin, making it a “smart runway.” 

Sensors are being installed at multiple levels beneath the concrete, primarily at the runway's north end before paving is complete. This will include 1000 unique measurements from 400 sensors plus topside visual image capture and weather equipment.

The sensors will provide a virtual replica of the runway, allowing engineers to collect data and track aircraft movements as they taxi, take off and land. This will help the Airport make real-time maintenance, operational and safety decisions. 

The project is a collaboration between CLT and the UNC Charlotte Aviation Innovation & Research (AIR) Institute. Engineering students will work with faculty to analyze and archive the data to develop models and tools to meet FAA and airport research needs nationwide. 

__Paving In Progress__ 

About 53% of the new Fourth Parallel Runway is currently paved. Here are a few other fun facts: 

- 1,198,344 man-hours worked
- 6,523,397 cubic yards of earthwork (about 435,000 truckloads).
- 159,023 feet of pipe installed (or more than 30 miles). This would circle around I-277 in Uptown nearly 7X!![Fourth Parallel Construction 08-2026 007](//images.ctfassets.net/jaw4bomip9l3/PBZFFKKsnIbCDdobLGYaV/bdc00470eeeb77c3b0c890bf79b98ea6/Fourth_Parallel_Construction_08-2026_007.jpg)

__Still To Come__

Construction is underway on Fire Station 47, which is being built to meet Federal Aviation Administration (FAA) requirements for the Fourth Parallel Runway. Its location at the southern end of the airfield will optimize response times and enhance safety by eliminating the need for responders to cross active runways. 

The South End Around Taxiway (SEAT) remains under construction and is set to open in September 2027. It will connect arriving and departing aircraft between the western runways and the terminal ramp and reduce aircraft crossings between runway 1R-19L and the new 1C-19C. (The North End Around Taxiway (NEAT) was completed in Jan. 2025.) 

“Only a handful of U.S. airports have the luxury of end-around taxiways: Dallas, Atlanta, Detroit, Houston, Miami and Charlotte,” added Watson. 

CLT also needs to complete asphalt shoulders, grooving and runway and taxiway lighting,finish pavement markings and complete grading and seeding between paved surfaces (so water can drain off paved surfaces and slowly infiltrate back into the soil), build navigational aid (NAVAID) sites, install equipment, and test and commission each facility. 

__FAA Flight-Check__

Once paving is complete (likely March 2027) and pavement markings are finished (June 2027), the FAA will flight-check the new runway to ensure everything is properly calibrated and begin final commissioning before the runway officially opens in September 2027. ![Fourth Parallel Construction 08-2026 008](//images.ctfassets.net/jaw4bomip9l3/2ASLnyV8ckGukqCaNjumPV/f17a2b55c35ce279abacc24bf5afefeb/Fourth_Parallel_Construction_08-2026_008.jpg)

Charlotte (CLT) will then join Denver (DEN), Detroit (DTW), Los Angeles (LAX) and Orlando (MCO) with four parallel runways. 

Atlanta (ATL) and Dallas (DFW) have five parallel runways, while Chicago O’Hare (ORD) has six parallel – and eight total runways! (That's currently the most in the United States.)


BP-2 002 cropped

BP2 2026-08-04 12.56.40 (Title-4th parallel BP2 asphalt shoulder H4 ) cropped

Fourth Parallel Construction 08-2026 005

Fourth Parallel Construction 08-2026 012

Fourth Parallel Construction 08-2026 011

fourth parallel construction

Redesignation 2

W4A4759

Redesignation 4

The Fourth Parallel Runway: One Year and Counting

CLT is shaking up its beverage lineup with a new drink that’s not only a social media darling but also a popular, non-alcoholic premium option. Enter the Dirty Soda! 

In August, HMSHost by Avolta—the Airport’s official food and beverage concessionaire—selected Queen Charlotte’s Kitchen to launch the Dirty Soda concept, a customizable drink made with a soda base, creamer, flavor options and toppings. A specialized drink machine measures, blends and aerates the ingredients. 

“We actually have three different kinds of dirty sodas, two that are kind of fruity and the other that is coconut and vanilla,” said Paloma Schrauder, HMSHost zone leader. “You can also set the sweetness level – they can adjust it according to your preference.” 

Queen Charlotte’s Kitchen was strategically chosen because it is pre-security, on the lower level at Baggage Claim and offers exposure to multiple customer segments.  

“The concept is particularly appealing to younger passengers while also reaching the thousands of Airport employees who pass through the area each day, creating strong opportunities for awareness, trial and repeat business,” said Matt Wissman, HMSHost Executive Director of Operations. 

In addition to Dirty Soda, Queen Charlotte’s Kitchen also offers colorful craft refreshers, boba chillers and natural energy drinks. The beverages range in price from $4.39 to $7.99. The most popular flavor is the blue raspberry boba with strawberry popping pearls.![Dirty Soda -11](//images.ctfassets.net/jaw4bomip9l3/22TmnZbRYKCNoiOX50mLqc/dd01de9852c369790cc446e78cee73cf/Dirty_Soda_-10.jpg)

Look for the Dirty Soda and refresher concept to expand to 1897 Market in the Atrium in the next few months. 

__Bison & Bourbon Pairing__

CLT’s trend setting also extends to other Airport restaurants, as our concessionaires consistently work to keep their menus fresh and relevant. 

A juicy Bison Burger paired with Maker’s Mark 46 Bourbon was a huge hit this summer at CLT. Customers could order the “chef’s special” menu offering at Whiskey River, Sammy’s Beach Bar and Grill, OMB and 1897 Market.![Connoisseur-s Collection 8-6-25 (8 of 26)](//images.ctfassets.net/jaw4bomip9l3/3Yzu3tNe1n0ZxX3zAdEmQI/064c40c24750bc35b76ae9000197948a/Connoisseur-s_Collection_8-6-25__8_of_26_.jpg) 

HMSHost by Avolta Chef de Cuisine Andrew Aiton came up with the idea of pairing Connoisseur Collection Spirits with one of his personal favorites – bison. 

“Bison is one of the fastest-growing premium protein categories, driven by consumer interest in leaner, healthier and more sustainable meat options,” said Aiton. “I remember having my first buffalo burger as a kid growing up in Colorado, and I fell in love with the rich flavor profile.”![Chef Andy 11-18-25 (1 of 6)](//images.ctfassets.net/jaw4bomip9l3/2x2b8Wv9za9vcDZUGL8ANV/59d27e73d441c7c2bdc5c08091f2d50a/Chef_Andy_11-18-25__1_of_6_.jpg) 

Chef Aiton is now looking ahead to the upcoming holiday season and a new pairing (possibly sushi and tequila) for another elevated guest experience. 

“We are really kind of dialing in to see what the traveler of the future is looking for and then having creative options for them available throughout many of the different platforms we offer,” added Aiton. 

__Oktoberfest Returns to OMB__ 

And if you’re a traveler looking for a taste of a German Biergarten right in the Airport, check out Oktoberfest at Olde Mecklenburg Brewery (OMB), located on Concourse D.  

A special limited-time menu offering seasonal favorites will be available through October and includes an Oktoberfest Sausage Board, Traditional German Sauerbraten and a Kaiserschmarrn Funnel Cake.  

We’ll raise a stein to that! ![OMB Biergarten 11-19-24 (8 of 17)](//images.ctfassets.net/jaw4bomip9l3/3HdRqT0x8IZiMerjMhV90k/aedac248f0f2e71dc24591090a8dd063/OMB_Biergarten_11-19-24__8_of_17_.jpg)


Dirty Soda -6

Dirty Soda -9

Dirty Soda -12

Dirty Soda -4

Dirty Soda -5

Dirty Soda menu

Connoisseur-s Collection 8-6-25 (2 of 26)

Connoisseur-s Collection 8-6-25 (8 of 26)

Laura Callis 09 15 2026 09 36

Dirty Soda and Unique Pairings Keep CLT on Trend

Each year on September 11, the Transportation Security Administration (TSA) holds a remembrance ceremony in CLT’s terminal lobby. 

This year’s special event was much larger than in previous years to mark the 25th anniversary and included an Honor Guard procession and bagpiper, brief remarks from TSA and CLT leaders, and a moment of silence for the nearly 3,000 victims who lost their lives in the terrorist attacks. 

Experience it in our latest video:[9/11 Remembrance Ceremony](https://youtu.be/6d7AHeyr5vo "Remembrance Ceremony")

“As an airport, we remember the profound impact that September 11th had on our aviation community, our airline partners, our employees, our passengers and the millions of people whose lives were forever changed,” said Haley Gentry, CLT Chief Executive Officer. “Here in Charlotte, home to American Airlines' second-largest hub, we remember and extend our deepest sympathies to airline team members, passengers, and crews whose lives were forever changed that day.”

CLT Acting Federal Security Director Jose Bonilla issued a recommitment to the TSA mission: 

“Forged on an anvil of cruel necessity and bloodshed in the assembly, TSA was built urgently in a time of war to preserve peace,” said Bonilla. “From all walks of life, we came forward to serve at an agency built on innovation, patriotism, and steady virtue. We are firm in our resolve not to yield to terror.”

The ceremony took place in front of a historic artifact housed in the terminal’s east ticketing lobby, near Checkpoint 3.

The display includes a small piece of a steel beam recovered from the World Trade Center ruins, along with a plaque honoring the lives lost, including first responders.![TSA 911 beam 9-9-2020 (1 of 1)](//images.ctfassets.net/jaw4bomip9l3/5f4TGQOAisBlAo8Pj3X5Cd/2350aa77870abfddd2e105b1ce29c62c/TSA_911_beam_9-9-2020__1_of_1_.jpg)![Steel Beam memorial](//images.ctfassets.net/jaw4bomip9l3/5x82sr5McSZCLjkAAFeEi0/a3e71a782e33c36451993650476e2841/Steel_Beam_memorial.jpeg)


Image (17)

Image (16)

Image (15)

Image (12)

Image (13)

Image (18)

Image (19)

Steel Beam memorial

Image (9)

Remembrance Ceremony 

When the terrorist attacks occurred on September 11, 2001, CLT was the 21st busiest airport in the world and the busiest hub for US Airways. 

By comparison, it is now the world's seventh-busiest airport for aircraft operations and the second-largest hub for American Airlines. (US Airways merged with American Airlines in 2013.)

__Travel Drops Off__

In the weeks immediately after 9/11, air travel dropped off dramatically. Many people feared flying or travel in general, and airlines began reducing their schedules.

CLT temporarily lost several routes, including those to Montreal, Paris, and Frankfurt, Germany. According to news reports published in The Charlotte Observer from late September 2001, US Airways reduced its capacity by 23%, resulting in layoffs of about 1,700 employees in Charlotte.

In October 2001, the first full month after 9/11, CLT’s total passenger traffic fell 19% from the same time period the previous year. It took two years for passenger traffic and aircraft operations at CLT to return to October 2000 levels.

__U.S. Airways Hit Hard__

Charlotte-based journalist and author Ted Reed has covered the aviation industry for 35 years. He currently covers the Airport for The Charlotte Ledger.![911 News articles and Airport Update 9-3-26 (13 of 25)](//images.ctfassets.net/jaw4bomip9l3/1QAPJtitbV6SUJV4ItbTI4/ab443e67ffc2c6bf4e890e8a6fe63260/911_News_articles_and_Airport_Update_9-3-26__13_of_25_.jpg)

“The Sept. 11 terrorist attacks came just two months after the US Airways/United deal (proposed merger) fell through. The attacks exacerbated the problems of an already weak airline economy, bringing a sudden sharp decline in traffic that led to huge numbers of losses and layoffs,” wrote Reed.

“The domestic industry’s revenues fell to $107 billion in 2002, down from $130 billion in 2000, while domestic airline employment fell to 450,000, down from 520,000 in 2000. US Airways was particularly hard hit because 80% of its departures were on the East Coast, where travel fell precipitously, and because Washington’s Reagan National Airport, where US Airways was the dominant carrier, was closed for three weeks.”

__Creation of the TSA__

One of the biggest changes after 9/11 was the creation of the Transportation Security Administration (TSA), the first new federal agency in decades. Nearly 30,000 workers were hired to screen baggage and passengers at the nation's airports. ![DSCF2024Old TSA](//images.ctfassets.net/jaw4bomip9l3/43guWUoaX8xm0eyxeLG3rU/9e25d503ce0a47b6884944c5224d913f/DSCF2024Old_TSA.jpg)
*(Pictured: TSA officer at CLT, Early 2000's)*

Before that, the Federal Aviation Administration (FAA) directed airlines to provide screening or contract for security screening.

According to the official TSA website timeline, President George W. Bush signed the Aviation and Transportation Act in November 2001.

It required federal officials to conduct screening, required 100% of checked baggage to be screened, expanded the Federal Air Marshal Service and ordered reinforced cockpit doors.

In 2002, CLT had five security checkpoints and several baggage screening locations. Today, the Airport has three larger checkpoints with 21 total lanes and two in-line baggage screening locations, staffed by about 600 local TSA employees (Fifteen TSA hires from the original 2002 class remain at CLT today!)

“Through 25 years of continued evolution, passengers in the nation’s transportation system are safer and more secure than ever before,” said CLT Acting Federal Security Director Jose Bonilla. 

“The Transportation Security Administration works diligently to remain steps ahead of the persistent and evolving threat, while also working to significantly improve the overall passenger experience. We fully recognize that security and efficiency are opposite sides of the same coin, and I think the trend and progress will continue through the next 25 years.”

__Other Security Measures Added__

CLT and the FAA implemented several other security changes in the days, months, and years that followed the 9/11 attacks, including but not limited to:

- Only ticketed passengers, airline-badged personnel, and airport-badged personnel are allowed through security checkpoints.

- Curbside check-in service was discontinued (although SkyCaps were available for baggage assistance).

- Vehicles parked in CLT decks were subject to inspection. Vehicles that could not be visually inspected were asked to park in surface lots.

- Knives and box cutters are banned from carry-on luggage.

In August 2006, TSA put additional precautions in place. The agency began requiring passengers to remove shoes to screen for explosives, and banned liquids, gels and aerosols from carry-on luggage (later amended to allow for 3.4 ounces or less).

__Goodbye to Goodbyes__

With advanced technologies like facial comparison and other enhanced screening capabilities, some of these policies have since been adjusted or eliminated (for example, the “Shoes Off” policy ended in July 2025).

However, the days of greeting friends and family at the gate, waving goodbye to loved ones as they board, or coming into the terminal just to eat, shop, or hang out are gone. They have been replaced by a “new” normal that still exists today.


US Air plane and skyline new livery

911 News articles and Airport Update 9-3-26 (15 of 25)

curbside check-in and goodbye

passengers walking2003

USAirways screen

911 News articles and Airport Update 9-3-26 (13 of 25)

DSCF2024Old TSA

passengers2003

TSA Line 03-17-2026 007

MoreUS Airways

The Following Weeks, Months and Years


Twenty-five years ago, on a crisp, sunny Tuesday in September 2001, the world changed forever. What began as a normal morning for operations at CLT quickly turned into days of uncertainty and chaos in Charlotte and around the world.  

Immediately after the 9/11 attacks on the World Trade Center, Pentagon and in Shanksville, Pa., the Federal Aviation Administration (FAA) shut down U.S. airspace and grounded all flights, leaving the Carolina blue skies eerily empty for three days and CLT’s ramp and terminal crowded with planes and stranded passengers.

__Aviation Employees Respond__ 

“This was 2001, so we were getting faxes from the FAA about our current status and ‘here is what we are expecting you to do,’” recalls CLT Chief Infrastructure Officer Jack Christine, who was then the Airport Planner. 

Former CLT Airport Director Jerry Orr instructed Christine to go to the former U.S. Airways ramp control tower to help facilitate gate space for planes currently waiting to land and to find alternative parking for planes already at the gates. 

“I was telling the ramp manager, ‘Okay, park this one here, park that one there,’ and we were literally parking them catty-corner on the taxiway,” said Christine. “We had planes everywhere.” The airport had only 69 gates in 2001, yet on 9/11 it had about twenty diversions and nearly twice as many aircraft to park, with about 125 planes eventually grounded here.![us rear 2](//images.ctfassets.net/jaw4bomip9l3/5fZ1cFX2SQW2rnSUv7lHuw/81b59d2e793d78af1c4019ef5c4aeee8/us_rear_2.JPG) (*Photo: Charlotte Douglas International Airport, September 11, 2001*)

The FAA also wanted the terminal cleared; however, connecting passengers had nowhere to go. Rental cars were gone within an hour and baggage was piled up. Uber didn't exist in 2001, so if a taxi wasn’t available, strangers began offering rides. 

CLT Chief Maintenance Mechanic Charlie King was working that day and watched the events unfold on a TV mounted above a soda machine. “Our Airport looked like an aircraft parking lot,” said King. “I remember the silence at the Airport and how eerie it was to hear nothing but silence during the day.” 

David Neal was an Airport Operations Officer at the time, escorting a fuel truck on the airfield. “We had to bus passengers and flight crews from the aircraft that had parked on the hardstand and the former Runway 5/23 to the main terminal,” he said. “Without planes taking off, you could hear birds chirping.” 

David Roberts was a new IT employee, on his way to fix a receptionist’s computer in the terminal when he learned what happened. “There was uncertainty, confusion and fear, but there was also a strong sense of teamwork and responsibility. Everyone understood that we were part of something much bigger than our individual jobs…everyone came together.” 

CLT Concessions Manager Jennifer Long was interning with the Airport’s Public Affairs division under the current CLT Chief Executive Officer, Haley Gentry, who was Public Affairs Manager in 2001. Long recalls being at the Information Booth in Ticketing when she first heard the news.![Jennifer Long 2001](//images.ctfassets.net/jaw4bomip9l3/26Eafc61LYJZ8jzCfRHT02/40fc9c4dcebf32b6eb293f0856fbc63d/Jennifer_Long_2001.JPG) *(Pictured: Jennifer Long, Current CLT Concessions Manager, 2001)*

“The terminal slowly became a ghost town, and we partnered with the Red Cross to bring in cots that eventually lined the Atrium with folks who were stranded,” recalled Long. “I also remember bringing in piano players and musicians to help soften the mood and environment.”![dr flag](//images.ctfassets.net/jaw4bomip9l3/7fAvAeP7w7v77iuEL4l7cI/f3c0044864a2654df13ab29cd1aa72a4/dr_flag.JPG) 

Added Gentry, “I remember sending employees to the grocery store to buy diapers and baby formula. “We were in full response mode for several days. I remember once I finally made it home, just being mentally and physically exhausted.” ![DSC01977](//images.ctfassets.net/jaw4bomip9l3/4HKQqQfIsBuf1AvLKfpJG7/32b4c094fcd5e9e3438a0e77a414c0fe/DSC01977.JPG)
*(Pictured: Haley Gentry, Current CLT CEO, Sept. 11, 2001)*

“During that night, I honestly couldn’t concentrate on my work duties,” recalled Inventory & Warehouse Specialist John Morris, who was a building maintenance supervisor in charge of floor care in 2001. “I was scared, worried about the future state of the world, the economy and even my work status.” 

__Flights Resume__

On Thursday, Sept. 13, 2001, very limited domestic flights resumed as stranded aircraft were repositioned. By Friday, Sept. 14, major carriers started ramping up partial schedules. 

In a letter to Aviation Department employees, then Director Orr attempted to recap that week’s tragic events: ![911 News articles and Airport Update 9-3-26 (1 of 25)](//images.ctfassets.net/jaw4bomip9l3/6au026yArHVt5NvTgY3P75/d8cc27320df15744ca232edceb3b9c08/911_News_articles_and_Airport_Update_9-3-26__1_of_25_.jpg)

“It is unclear what the coming months will bring. Some of you will be asked to do different things than those for which you were hired,” wrote Orr. “I have said it many times – ‘An organization is only as good as its people.’ We will make it through this difficult time because of our people and their ability to remain focused on this mission. I appreciate your hard work, cooperation and dedication.” 

A row of parked US Airways jets on an airport tarmac, lined up nose to tail with a tree line in the background.

911 News articles and Airport Update 9-3-26 (20 of 25)

DSC01976

dr flag

DSC01934

DSC01981

us rear 2

DSC01977

DSC01982

911 News articles and Airport Update 9-3-26 (1 of 25)

CLT Remembers 9/11 

CLT’s popular USO (United Service Organizations) Center celebrated its 20th anniversary of serving our nation’s service members and their families passing through the Airport. 

Well over one million visitors—an average of 500 a day—have walked through the doors of the USO Charlotte Center since it opened in the terminal, making it the busiest airport center in the world. 

These photos from the CLT Archives show the welcome ceremony and the first visitors on Sept. 1, 2006.
![USO first day2](//images.ctfassets.net/jaw4bomip9l3/ULrZhgM1APzYLgVnklkPK/6701e7b542510896393a86df3cc28a25/USO_first_day2.JPG)![DSC02139](//images.ctfassets.net/jaw4bomip9l3/5geKhmHbDofMDrEuXQwiLp/13d9d16a0716c13afe6b4ed39cef9ec0/DSC02139.JPG)![USO first day](//images.ctfassets.net/jaw4bomip9l3/2XvSD6qhMqRNbvIzTJFNTk/3511dbe23f3c157e33e0a183cb2bdea0/USO_first_day.JPG) 
*Photo Credit: Keith Dennis*

Today, active-duty, reserve, or retired military members and their families can stop by to relax, grab a snack, watch TV or even game. 

“It’s been fun to watch it grow,” said Megan Nisius, USO Area Operations Manager. “And looking back at how many people we have served and the good things that we’ve done, it’s been interesting...I love hearing from guests that this is the best USO!” 

__Two Decade Celebration__

The CLT USO Center commemorated its two decades in the upper level of the Atrium on September 1, 2026 with a cake and a small celebration for its partners, volunteers and guests, including Mike Skinner of Williamsburg, Va. This was Skinner’s first visit to the Charlotte Center. 

“I’m a veteran, and my son and daughter-in-law are veterans,” said Skinner. “There are about seven of us in the family, and we’ve all served and volunteered at the USO. It’s terrific. We’re very grateful it’s here.” 

Later this year, the CLT USO Center will relocate to the lower level of the terminal and hopes to expand beyond its current 3,000 square feet as it enters its next decade. 

In 2025, the CLT USO Center hosted 154,239 guests and served 17,981 others through programs and support outside the center. 

CLT’s USO Center is open 365 days a year, from 6 a.m. to 8 p.m., and is staffed by about 300 volunteers. For more information, visit [CLT USO Center](https://www.cltairport.com/airport-info/services-and-amenities/uso-lounge/ "CLT USO Center") or USO.org. A Valid Military ID is required for admission.


A wooden door decorated with a "Cheers to 20 Years" banner, gold balloons, and a USO logo sign, with a welcome plaque mounted on the wall beside it.

An older woman in a pink shirt and blue skirt smiles beside a table with a decorated cake and plated slices, with a man in a red shirt standing behind her in an indoor event space.

A partially sliced sheet cake with white frosting, decorated with blue and red cursive icing text celebrating 20 years and honoring USO Charlotte, with a rich layered interior visible in the cut section.

An older man in a navy polo shirt stands behind a reception desk with a USO sign and gold and white balloons behind him, greeting two people in the foreground near a "Welcome to This Airport" sign.

USO 20th Anniversary 9-1-26 (7 of 13)

USO Donations 7-15-25 (7 of 21)

USO 20th Anniversary 9-1-26 (12 of 13)

USO first day2

USO first day

DSC02139

USO Center Turns 20 


Summer is winding down, and many students are back in school; however, the upcoming Labor Day holiday period will still bring a significant increase in passenger traffic at the Airport and in the skies.

Over 920,000 total passengers are projected to arrive and depart from CLT during the holiday period (Sept. 2-8). The share of local passengers at CLT continues to grow and now makes up approximately 36% of originating passengers. 

More than 4,400 flights are scheduled to depart over the seven-day period.
The busiest travel days are predicted to be Thursday, Sept. 3; Friday, Sept. 4; and Monday, Sept. 7.

__Don’t Wing It: Prepare to Fly__

Here are some tips to help you have a smooth trip:

__Book Parking When You Book Your Ticket__

- Charlotte Douglas International Airport (CLT) has plenty of parking options—nearly 25,000 spots—but about 16,000 are online booking-only, and spots fill up quickly during peak times and holidays.

- Visit [parkclt.com ](https://www.cltairport.com/parking/ "parkclt.com")to guarantee your preferred parking option and secure the best rates. For convenience, download the CLT Airport app to book parking and check shuttle and security wait times. 

- Guests can also sign up for the [Royalty Program](https://www.cltairport.com/royalty-information/ "Royalty Program") to earn points and rewards. 

__Roadway Changes__

- New Express Deck Exit Lane Open: A new exit lane across from Express Deck Self Park is now open, providing a more direct route from the parking deck to Josh Birmingham Parkway, I-85 and I-485, eliminating the need to exit at Harlee Avenue.

- Road Section Renamed: CLT has renamed the section of Little Rock Road between Interstate 85 and Wilkinson Blvd. to N. Josh Birmingham Parkway. 

The change is part of the Airport's effort to create a more cohesive passenger experience by providing travelers with a single, consistently named roadway from the interstate exit to the Airport campus.

__Allow Extra Time__

- CLT suggests arriving at the terminal two hours before domestic flights and three hours before international flights. During busy travel periods, you may need to allow extra time.

- Plan to reach the parking lot thirty minutes before your desired arrival time at the terminal, as you might need to take a shuttle bus from your location.

- Consider alternate routes in case of traffic congestion. Use a navigation app to avoid trouble spots.

__New Concessions Arrive & Lounge Construction__

- __Grounded In CLT__ – This handmade burger concept opened in July with a variety of burgers and other menu items, such as sandwiches, appetizers, salads, sides, soft drinks and a full-service bar. Conveniently located in the A/B Connector, Grounded In CLT is open for breakfast, lunch and dinner.

- __Capital One Lounge__ – Travelers may notice construction has begun on the new Capital One Lounge located on the mezzanine level of Concourse A near Gates 21-29. The 14,000-square-foot lounge is expected to feature expansive airfield views, locally influenced menus and dedicated workspaces. No opening date has been announced. 

__Shoulder Season Adventures Await__

Shoulder Season encompasses the time of year that experts refer to as the “lull” or “dips” between an area’s peak season and its low season. Fall is a perfect example, sandwiched between summer and the Thanksgiving holiday. You can generally expect fewer crowds, lower airfares, and pleasant, mild weather. Don’t wait. [Book your flight now. ](https://www.cltairport.com/flights/ "CLT Airport Flights")

__Stay Informed__

- Connect with your airline or monitor the CLT Airport app for flight updates. Check in before you leave home and save your boarding pass on your mobile phone.

- Please review the TSA website for information on what you are allowed to bring through security. You can also text “travel” to AskTSA (275-872) or message us through Facebook Messenger, X (formerly Twitter), or Apple Messenger.

- Check the [CLT Airport website](https://www.cltairport.com/ "CLT Airport") and app for shuttle bus wait times and security checkpoint wait times.

__Stay Social__

For the latest Airport news, follow CLT on [Facebook](https://www.facebook.com/cltairport/ "Facebook"), [X](https://x.com/CLTAirport "CLT on X"), [Instagram](https://www.instagram.com/cltairport/ "Instagram") and [YouTube](https://www.youtube.com/CLTAirport "CLT on YouTube").


A crowded airport terminal with travelers walking beneath blue directional signs pointing to Gates C4–C19 and restrooms.

Passengers 8-27-26 (14 of 28)

Passengers 8-27-26 (22 of 28)

Passengers 8-27-26 (12 of 28)

Passengers 8-27-26 (1 of 28)

Passengers 8-27-26 (27 of 28)

Passengers 8-27-26 (28 of 28)

Passengers 8-27-26 (20 of 28)

Passengers 8-27-26 (8 of 28)

Passengers 8-27-26 (19 of 28)

Labor Day Holiday Closes Out Summer

American Airlines CLT hub was recently awarded the Second Quarter 2026 Customer Cup, marking the CLT team’s first win since 2022.

The award recognizes American Airlines’ top-performing hubs and airports for excellence in safety, reliability, baggage handling and customer satisfaction. The accomplishment was celebrated earlier this month with a special event hosted by the American Airlines’ team featuring food, music and a fun photo booth as team members gathered at the gate on the tarmac to mark the big win. 

"Running an airline is the largest team sport, and I couldn't think of a better group to work with,” said American Airlines Aircraft Maintenance Technician Kevin Kramer. “Being able to work with all these people to restore serviceability to the aircraft and ensure that they are airworthy is really a privilege. I see how hard the maintenance team works and I know across the other departments they work hard too. To see the results in better performance and a performance that rises above the other stations is very satisfying."

The American Airlines team has 16,500 CLT-based members. From April to June, the hub served around 5.8 million customers on nearly 60,000 flights. The team also handled more than 4 million bags and have continued to significantly improve customer satisfaction ratings year over year.

In fact, eight out of 10 passengers reported being highly satisfied with their overall experience at CLT in the Airport’s latest passenger survey conducted April to June 2026. Nine out of 10 passengers also gave high marks to service at the security checkpoint, terminal facilities and getting to the terminal. 

Throughout the second quarter of this year, the CLT hub achieved overall record performances in delay handling, boarding satisfaction and overall bag experience. These successes are attributed to more than one factor. 

“Moving thousands of bags through an airport is a complex operation that depends on precision, coordination, and trust,” said CLT’s Facilities Director Scott Kincaid. “The strong partnership between American Airlines and CLT teams, combined with the scale and sophistication of our baggage-handling infrastructure, allows us to keep bags moving efficiently from check-in to aircraft. It’s a great example of how people, technology, and infrastructure work seamlessly together to deliver a quality travel experience for every passenger.”


American Airlines doing the circle dance

Thanksgiving Travel 11-22-24 (33 of 41)

American Airlines Plane Tails 001

TLE 9-12-25 (27 of 52)

Admirals Club (C D) 1-29-26 (15 of 15)

Passengers Summer Travel 6-23-26 (14 of 20)

Passengers 8-27-26 (17 of 28)

American Airlines CLT Team Brings Home Customer Cup

If you are already planning travel for next summer, an exciting new destination is on the map for CLT travelers. 

American Airlines has announced nonstop summer service from Charlotte to Barcelona, Spain (BCN) beginning on May 27, 2027. The route—which previously operated at CLT until 2019—will offer one daily flight from Charlotte on a Boeing 777-200ER.  

“As Charlotte’s hometown airline, we’re thrilled to continue connecting Charlotte to the world, and Barcelona is an incredible addition to an already robust network at our second-largest hub,” said American Airlines Senior Vice President of CLT Operations Ralph Lopez Massas.  

“Whether you’re starting your journey in the Carolinas or connecting through CLT, this new route creates even more opportunities to experience one of Europe’s most vibrant cities and strengthen international tourism, business and cultural exchange in our backyard,” added Lopez Massas. “As we continue to grow and invest in the future of Charlotte, I’m grateful to our 16,500 team members whose dedication makes this growth possible.”  

American Airlines is also expanding its seasonal service to Paris, France (CDG), beginning on March 4 to meet Spring break travel popularity.

Charlotte travelers, and those who connect through CLT, will now have access to 11 daily flights to nine destinations in Europe next summer, including Barcelona (BCN); Dublin (DUB), Frankfurt (FRA), London (LHR), Madrid (MAD), Munich (MUC), Paris (CDG), Rome (FCO) and Athens (ATH), which launched in summer 2025.  

Tickets will be [available for purchase](https://www.cltairport.com/airport-info/airlines/ "CLT Airline Partners") beginning August 31.  

Read the [full press release here](https://news.aa.com/news/news-details/2026/Summer-gets-sweeter-with-new-global-routes-from-American-Airlines-NET-RTS-08/default.aspx "AA Summer 2027"). 

The Gothic façade of Barcelona Cathedral illuminated at dusk, with its ornate spires, detailed stone carvings, and arched entrance glowing against a soft purple twilight sky

The ornate Cascada fountain monument in Ciutadella Park, Barcelona, with water jets spraying from a reflecting pool in the foreground, framed by palm trees under a bright blue sky.

A sweeping aerial view from Montjuïc looking down the grand avenue toward Plaça d'Espanya in Barcelona, with the iconic twin towers, the Magic Fountain, tree-lined promenades, and Tibidabo hill visible in the distance.

Aerial view of the Eiffel Tower rising above the Paris cityscape under a dramatic, cloudy sky, with the La Défense skyline visible in the background.

A woman in a beige coat walks across the sunlit plaza in front of Notre-Dame Cathedral in Paris, with pigeons on the ground and golden autumn light streaming through nearby trees.

Olé! Back to Barcelona

This year’s Runway 5K may have sold out in record time (approximately 15 minutes); however, one lucky winner secured a pair of race registrations after the window closed by entering the CLT Ticket Giveaway and being randomly selected.

Winner Olivia Selner and her husband have made the CLT Runway 5K an annual tradition. This will be their third year participating in the event.

“We've been running it together since before we were married, and it's a race that means a lot to us, especially because my family has strong ties to the airline industry,” said Selner. “Last year, my brother-in-law, who is a pilot for American Airlines, joined us, making the experience even more special. Being able to run on the runway, celebrate aviation, and create memories together is what keeps us coming back every year.”

Selner added that watching planes take off during the race and getting up close to the aircraft on display along the course make it a unique experience.

“And of course, it doesn’t hurt that it’s a nice, flat course!”

This year’s 19th annual CLT Runway 5K will take place on Saturday, October 17, at 7:30 a.m. 

__Sweepstakes Winner Collects Runway Sign__ 

Susan Hawes from Charlotte was the winner of the Runway ReSIGNed Sweepstakes and picked up her prize at the CLT Center earlier this month, along with her boyfriend and flight instructor David Gill.

Hawes is a student pilot and a member of the Carolinas Aviators Network. 

“I want it to go in a special place, of course, so I am just trying to figure out where it is going to go,” said Hawes. “I’d love to have a hangar, but hopefully we will have a garage one day and that would be a perfect place. A little bit of Charlotte history for sure!”

The sign became available after the redesignation of the former Runway 18C-36C to Runway 1R-19L, a change made in preparation for the Airport’s future Fourth Parallel Runway. 

A total of 7,186 people entered the sweepstakes for a chance to win this unique piece of CLT history. 


News Stories